Snapdeal.com Complaints & Reviews

HI,

Your CCE is rediculous. Have ordered 1 Kutri of worth Rs.300/- .However, got different product.

Called at CC for almost 120 times.No response. Its not about money its about Customer service experience.

Requested for replacement but its almost 1 and half months.All I hear is wait for 48 hours.

My order is [protected]

Refund my money

Hi,
I have ordered ASUS ZENFONE GO 5 mobile through snapdeal. Paid the amount .But received a SOAP and charger instaed of mobile . I need to get refund for my order .
Order Id: [protected]
Order date :Nov 18 2016
Ordered Item : UNBOXED Asus Zenfone 5 A501CG 8GB White
Invoice Number: S37E79/16-17/2737
Seleler details: Technix Electronics Pvt Ltd-GGN SDRNA VL
Deleivered a packed box on Nov 22 2016 . Pack contained a soap and charger for mobile .
Return request registered .order returned id :36630980
I have ordered many items through online. But this is the first bad incident happened for me.

Hi bought a mobile and its has been delivered with expired warrentry
please replace my mobile as it is not applicble for warranty
it is not fair deal you sell expired item on your shopping mart

mobile details. voice

mobile name. lenovo x2-AP 4g gold
oder id [protected]

my no [protected]

As you sending the product by 3rd party courier service such as gojavas they are not providing delivery persons contact number and they are updating in tracking as customer not available without contacting the customer and the customer Care number of gojavas doesn't exist.
Please give me the status of delivery and when that courier service could deliver my product.

I have purchased a Lenovo phone from snap deal on COD mode with Rs.500 off Invoice dated 22nd Oct 2016, this phone touch pad is not working properly so I have taken to Lenova Authorized service center when they open the phone we found that phone is already tapered there is don't remove sticker got removed, IME no differ from mentioned in invoice. we are highly disappointed with these kind of service from world class company.

I have purchased the product from Snapdeal...and paid through credit card.

Due to quality issue, i have placed request for replacement..They got the product from my home.

And now informing me that it has not passed internal checks and hence, they will not allow replacement.

Now, they dont want to return the OLD PRODUCT which they have picked up from my home as well..

They are not replying as well what is the reason for the same...

PLS LOOK into the matter...I want to file the legal case against Snapdeal...

They are sending Faulty products...

Eg: Earthing problem, without shock proof, convection mode not working, heating rods not working..
Company promising for easy return n replacement at the time of selling product..

Now they r denying only because my previous account history I replaced many items.

Why company sold product if they have problem with my account, n why company promised for easy return/replacement and payment secure, if can't fullfil their promises.

They are doing very wrong not with me but many others ..

If they have problem with account holder address or any customer they can suspend their account stop selling them but why doing this after sale and promises..

They are harassing and they are cheating and doing unethical online business they are not following online promises and rules.

They are doing not good, following only their own rules..

They don't bother for government online policy they don't bother any consumer.. This is not first time Snapdeal and others always do this type of harassment to consumers..

This is not only my problem but many consumers facing this type of many problems..

They are using cashless online banking to buy online but online companies cheating and harassing their consumers..

Please do needful..
Thanks
Pawan

Pathetic service by snapdeal... Bad first impression...
When ever am calling these numbers[protected] is not working and customer care number +91-[protected] not reachable to executive to have a talk with... '*' and '#' works the same.. So what are the options created for joke
Also orderid on call appeared to be different from the one in my order list.

Though i have heard it from many about bad service and and return and refund problems from many... It was my mistake to order from snap deal...
On searching about snapdeal i get "snapdeal is one the biggest e-commerce site in india" who told yoou man... Don't even compare your service with flipkart, bigbasket (Based on type of products ordered by me).

Flipkart even if there is issue with product quality, service by flipkart is the best.

My order gets cancelled with the message that the seller cannot fulfill it. While ordering seller was able to deliver.
Now i have query regarding the refund amount but no customer executive reachable... So where and to whom i am suppose to talk to... Ceo of the company...
No wonder why people would order maximum cod from your site... Makes no sense in giving statement about your cod affected or saw a dip by demonetization... It anyways will first look at your service and reach ability. An individual who make card payments will also think of cod option.

I had ordered products order id: [protected] (2 items) amount 520 for which i paid 420 (Using voucher). Not the product worth rs 485 (Item 1 - under the mango tree wild forest honey 500 g) is cancelled. Amount refunded id only rs 392. Now i want to know how 392... : is it due to voucher applicable.. Then how are this calculations done? 20% of voucher amount i guess?
Now with this i am really wondering about my refund amount..

Hlw Myself Maksud Mondal.This is my Very Worse Experience that I placed an order on 14-11-16 and selected next day delivery option But yet not Receive Product[protected]Order ID: [protected]) (Suborder Id: [protected]) (AWB: EXP[protected]. Delivery coming from Vulcan Express.Worse Delivery service I had ever seen in my life.Every other executive from both parties commit to take action and deliver product within 24 hours but 4 days have crossed from the estimated delivery date and product has not reached the customer yet. IF you cant deliver tell before hand so that i go and cancel this order. that more peaceful than traumatizing your customer by going through false commitments.why r Snapdeal tie up with such Courier.

But I am very disappointed with the service.
This is very severe that a company like snapdeal is not able to solve my issue.
Now I have decided to go to consumer form and planning to publishe in media.Facebook, twitter.

The product I returned was picked up on 11th Nov 16, I mailed the receipt and refund details to snapdeal on the email ID ([protected]@ snapdeal.com) given by their customer care executive, still waiting for the revert on that mail.

There is no response from the company and no reliable contact point for the customer.

Even after the pick up(for which I hv an authentic receipt) the company was calling me to reschedule the pick up.

On their portal its showing 18th Nov whereas I hv a receipt dated 11 Nov, unable to understand the issue, more on that unable to contact them through any number or mailer. Please help

Product Ordered on 24th Oct with full payment & per snapdeal website the delivery date confirmed was latest by 21st Nov. However till date the product has not been shipped also.
Also inspite of raising multiple tickets no feedback from Snapdeal.
Subsequently after multiple attempts, Snap Deal just cancelled the order saying that the merchant is unable to ship but the same product is still listed on their website but at a much higher price now.
It seems like a overall scam wherein Snap Deal is accumulating money of people by showing various offers & after month or two months cancelling the orders. The Money held by Snap Deal does however fetch interest to the company.
It seems like a new business model adapted by the company to make more money without selling anything.

I purchased laptop online,
Paid the bill on 26.10.16
Received on 01.11.16, but it was damaged
Requested for replacement send back on 02.11.16
Their quality check denied replacement & sending back within 48 hrs from 08.11.16
But till today I have not received laptop
Order no.[protected]
I have contacted them but the help line saying we will despatch we will despatch within 48 hrs
It is very time cosumed otherwise I will go to consumers court

I have ordered the [protected]@ snapdeal (nov4) but i received a fake product, so i replaced it your person came& get that from me.. but still i didn't receive the original product. Please send it soon as possible. Reference details as below

Ref num:35180875

Mobile:[protected]

Order no. [protected], Ordered on 12 th oct. Showing in status on 11 th nov. That the item was delivered on 9 th nov. Complaint raised on 11 th nov. That product was not delivered. Several follow up has been taken but no resolution given by snapdeal. Amount already deducted from account. Very painful experience from snapdeal. Please let me know where else I can raise this issue othet than snapdeal customer care or can I file a case against them in consumer court. If I can file a complaint how much time is necessary for making such complaint.

Oct 12 2016 Ordered Micromax Laptap 2in1 LT666 with 1TB cloud storage and 1 yr MS Office subscription, but received only laptop without 1 TB storage and MS office, returned the laptop with missing items promised, it is been over two months, they want to retun the same product and does not want to refund although I was having gold benefits which means as per their website 14 day return or refund policy. After two months they same laptop returned was dirty when I just had it one 1 day before I returned. They basically do not want to give 1 TB cloud storage and wants me to accept the item without it. I have spent several hours with customer service who are blunt enough to forcefully make me accpet the item what they throw at me.

SNAPDEAL is a fraud company and started cheating customers. Please avoid.

Thanks,

Please rescue me from the cheat and theft done by snapdeal.

Snapdeal is still not resolving my issue. They just mention in reply every time that they are looking into this matter and will resolve it at the earliest but nothing has happened till date.

The Epson l130 printer was couriered to the seller by me on 11th august at per the mentioned address and instructions on the printer's parcel box to get my refund based on return request raised in Snapdeal.

From that time Snapdeal has put me in the Wait mode to get my refund. Its more than 3 months now and they have not refunded my 8500+ rs.

Every time I call them they tell me the same old story that they are working on my request and escalated it to highest level and I will receive my refund in 48 hours but nothing has been done so far.

Every time Snapdeal say's that they are communicating with the seller to receive the printer from seller's end to their warehouse. Once Snapdeal receive it they will transfer my money. This repetitive communication has been their only response from last 3 months. Though I uploaded all the required documents from courier slip to proof of delivery to the seller yet they refuse to refund my money.

Now from past few days they have started saying that the since seller is not responding to their mails and not sending printer to their warehouse hence they will not be able to refund my money.

They are now playing with customer giving different excuse all the time and now they want to close this request without refunding my money mentioning issues from seller's end.

Both Snapdeal and it's seller has put me in such a pathetic situation from past 3 months and trying close my request without refunding my 8500+ rs in the name of couriered printer not received.

Can you please become voice of a cheated customer, to compel Snapdeal to refund my money.

Order ID: [protected]
Reference number: 29040868
Placed on: Mon, 29 Aug, 2016
Issued on: Tue, 6 Sep, 2016

Please do help me.

Om prakash dubey
[protected]

Order number [protected]
Ordered Bose headphones got empty box instead.
Please take immediate action and get the product
In future please maintain some minimal quality check atleast so that this type of issues will not happen in future

I had purchased 2 products(identical) with the following IDs
1. Order ID: [protected] (1 Item) DETAILS Placed on 15 Oct, 2016
2. Order ID: [protected] (1 Item) DETAILS Placed on 15 Oct, 2016.
both the products are absolutely fake, on my demanding a return and a refund, i have been denied the same. though i did recieve a call from them on the 09 nov 2016, and was assured for an immediate pick up, but the company seems to be playing a foul upon me.
kindly help

Order id: [protected] (2 items) details
Placed on 14 nov, 2016

Instead of two packets (Each with set of five), i received only one packet (With set of five)

And i (Neelam mishra) from nagpur, maharashtra paid rs. 816/ on cod delivery
This is mistake on your part or you did it deleberately???
Please make it clear. As me, (Sushma shukla) is your regular costomer, so i suggested this to my sisterat nagpur, now she is feeling cheated by snapdeal
This is for your kind information and quick action
Email: [protected]@yahoo.co.in
Total rs. 1, 008
Delivery charges free
Discount (-) rs. 192
You paid rs. 816
Payment method
Cash on delivery

Hello.
This is regarding Order Number [protected], I Recieved the different item from snapdeal and raised returned request. My product was picked up after 20 days after raising the request, now Snapdeal rejected my request on 20th of nov that returned item's quality check is failed but as per the JV express ( reverse logistics ) the returned item is delivered to snapdeal today i.e 21Nov. then how can snapdeal update that they received the item on 19th nov and they rejected my replacement request by saying quality checked failed.
Some images are attached with reference to this order.
I strictly advise snapdeal to approve the replacement otherwise i will take strict legal action against this scam.
There are images which clearly show that item is delivered to snapdeal today i.e 21 nov.
And one is there clearly shows that snapdeal rejected it fakely and said that item received on 19th nov.
Regards.
Shubham
[protected]