Snapdeal.com Complaints & Reviews

I have purchased 4 burner hob top gas stove order id [protected] ticket id 35544292

I see that gas is leaking from one burner, i have raised replacement request, after numerous efforts product got picked but again i received same product packed as brand new package (I see that the replaced product also leaking from the same place) i wonder snapdeal is selling gas stoves with similar defect.

I have raised for refund request, i got email stating quality check failed as product is perfect. Quality check should be done by checking with gas connection, not by external look.

If snapdeal still says the product is fine, please send any person i will show him personally how gas is leaking.

Please contact me on below details

Regards,

Narasimha

[protected]@gmail.com

[protected] or [protected]

I am writing to snapdeal so many times and calling them but still not getting refund to my account. This order (Order id: [protected]) was placed on 11th nov, 2016 where i paid via my debit card and the same order was cancelled by me instantly. And still it is hanging on. I did not get any refund from them yet. Neither i am getting any call back from snapdeal nor they are replying my mail. Please let me whom to contact.

I ordered one zoook rocker wireless; it had been 20 days from the day of oder, even sd have not given any tracking details; even your customer care no. sucks, I need sd to contact me asap; really very poor service; order id:[protected]. The order was paid by my debit card already. I need sd to resolve my problem asap. 😠😠😠😡😡😡 I have ordered many appliances from many sites but your service sucks; I will prefer not to use your website anymore even I will advice my friends not to use it. Please get it resolved fast or else i will take some other step; I want my feedback by tommorow itself.

Hi,
I bought a product saral home 3seater sofa covers which were not acceptable to me becuase of a big mismatch in colour, finish and product quality. It appeared to be quite different in the look and shade which was shown on the website. I have categorically refused to accept this product. But, snapdeal.com's customer care is not paying any heed to my 'unacceptance' and forcing me to take this product. There behaviour is extremely unprofessional, rude and unexpected. They are not respecting my right to accept or return the product and forfeiting my hard money spent on this order by not taking the product back. This is gross cheating that this big compnay and its customer care is doing to a customer like me and snatching away my right to buy products as per my choice, wish and liking. I am feeling cheated and harassed by this company. This a crime on snapdeal's part to force me to buy unacceptable products, not to take this return, refund my money and blocking my email or snapdeal account.

I, once again, request the company to not to force this bad, mismatched and unacceptable product immediately and refund all the money taken for this order immediately. I also request this big compnay to not to indulge in this practice of cheatinig innocent customers like me by making false promises and forging money by making fools.
The product was bought on oct 22 but even till 19nov the issue was ignored by snapdeal.
Regards
Alpana
New delhi
[protected]@gmail.com

I had ordered redmi note 3 mobile on snapdeal online website. My order i'd is [protected]. But when i open parcel in front of delivery boy i was shocked that instead of mobile i get stone. My address is mira road mumbai. I am completely frustrated. Even the delivery boy had no id proof. No identity card. So i took him to police station and registered complaint. I have paid full payment online through credit card.

Order ID: [protected]
Placed on 20 Oct, 2016

We had ordered "royal sapphire Stainless Steel Kitchen Trolley" from snapdeal and the product delivered to us was faulty, the model was broken.
We requested for a return, but the person who was supposed to receive our product didn't show up and the return request was cancelled by snapdeal.
Even after requesting several times there has been no positive response from snapdeal customer care.

I need the faulty product either returned/refunded.

I received the Dining table & chairs that was of the poorest quality and was installed by some crude carpenter who was sent, all chairs have been loosely fitted and cannot be repaired or adjusted, all chairs are rocking and the joints have given way, the material of the table and chairs are of inferior quality and are very delicate and cannot be repaired .Really very disappointed .Snap deal has cheated us, we paid Inr 17900 of our hard earned money .Really impacted us badly and we facing mental torture every day. I am contacting Snap deal since August 12th 2016 and had even offered to pay additional charges to replace, no response .
Please help us .

Order # [protected]

Name Kaliraj Koka
[protected]

Is snapdeal a fake company without a customer care support?
Order no: [protected]
Returned on 31st oct 2016.

Now things are really getting unbearable.
I need the refund as soon as possible.
I didn't receive the main amount instead just received the couriercharges.
If these things go this way unattended by snapdeal I will have to seek help of consumer affairs.

Please look into the matter in a favourable light for an early solution.
Or i'll have to seek justice through legal procedure.

Snapdeal - my order number [protected] sub order - [protected] my order is gigabyte graphics card nvidia 2 gb ddr3 i have orderd this product but i had received a wrong product but from company on 23 september company had pick up this product back from me and 2 months also over and i had got a wrong product on 15 november and i had received this product p"innacle 6 pin soccet" but from this issue i got a wrong product so that why i called a company at that time only on 15 november only but today after also 7 days company had didn't gave me any responce but also on 20 november i called to company but also company is saying we didn't have any detalis of 15 november call and they r saying we got a correct product but we got a wrong product and when we are complaing to them so they are not ready to accept our complaint on packing of invoice there is a right product name but inside of the packing there is a wrong product and for company i am attaching a called details with a photo below..

I ordered a Micromax tv on Nov 11th and cancelled it on 13th. Same day I ordered same tv as it was coming for lesser price. I got a mail saying it was cancelled. Then again on 15th I got a call saying Your micromax tv got delivered, since I was at office I asked my neighbour to pick it up. Once I reached my home at 7 pm I checked tv isnt the one which I ordered, so I immediately called their customer support team and told them I want them to pick up and they said they would pick it up in 2 days. Next day I got my new tv delivered. And even after 3 days no one was coming for pick up of cancelled tv, so I tweeted them and they called after 2 days.

Once they did call me, they informed me that I should not believed their customer support team member and return would be done. Now they are explaining me that courier guys was the mistake and saying sorry. Sorry isnt suffice, for your mistake I have to pay 21k. What would i do buying 2 same tvs ??

Once I cancel it should not have been delivered in the first place, I dont care what is the internal process, I will just refer to your portal and make thhe changes there itself.

Now take the product back and refund the money. Highly inconvienient.

I had ordered dfr mojaris on sneapdeal since 12 days but it is not delivered... Pls deliver fast the product according to delivery date... This is 1st time my shopping on sneapdeal & i have get a very very bad services & experience on that... Rate of service less than 00... Next time i want to avoid the shopping on sneapdeal because the to much late delivery..!!!

I have received vaseline lip thaparapy which is about to expire and this thing happened with me second time previous I have received mabeline kajal which is expired before one year.
Now I tried to send back so it is not returned and no option to return or reschedule return date when your executives not come to pick so what is our fault. I am not chasing to return back my money I just want to show you what cheating you are doing with customers. You are stocking old batch products and send it to customers.
Recieved this message when I tried to reschedule date do you close the return schedule :-
Pickup Update: Preeti Kaur, we tried to pick up your Vaseline Lip Therapy Rosy Lips 4 gm on Sat, Nov 19, 2016 but were unsuccessful. Please set a convenient date/time for pickup at the Snapdeal app - http://snpdl.in/ In case we do not receive a response from you within next 48 hours, we will close your return request.

Hi,

I placed order for Loreal professional Shampoo and conditioner on 24th October but when I received the product it was not genuine.
Product was received on 31st Oct but I couldn't use it immediately since I was out of station.

Order No [protected]

When I used the product I realised the product is not genuine. When I made a complain to customer care on 13th Nov they told since 7 days of refund are over therefore as a policy they cannot do anything about it.

I would want some action to be taken against them.

Thanks,
RS
[protected]

Hello, 1st time when i ordered havells geyser from snapdeal, i received damaged product hence requested for replacement. I received replacement after lot of follow ups but again i received the product without accessories in the box. Without wall mounting assembly not possible to install the product. For this issue snapdeal has not responded. They have not replied to my email nor called regarding my complaint and worst support i ever seen. Still the product is laying in the corner of my home. I lost my money, time and energy so i need justice.

Pavan kumar

Dear All,
I ordered for a Comfy Brown waist coat on 15/11/16 & it got delivered on 19/11/16 itself. But I received a damaged unstitched coat from snapdeal. I just want to know that how come such a experienced company can do this type of blunder that too without checking product before couriering to the customer. This is not expected by a renowned company like snapdeal. In channels they advertise loudly to attract people, but in real case their service is hopeless...to be frank I'm totally upset with this type of service & I will not recommend Snapdeal to any of my friend or relative... Regards, JJ

I have ordered bicycle for my kid. They delivered me wrong product. I have requested return but no one came to pick it up. The courier fellow gave wrong information about our presence at home. I have contacted customer care several time but no action. I have recordings of all conversations for reference. Please take a appropriate call and replace the product. I will move in consumer court if i do not get satisfactory action from snapdeal

I have booked my gas stove on 04/11/2016, which order id is--[protected], your official website show dispatch this item but i can not recieve it to till now.Pl verify this where is my product.
Mobile no----[protected][protected]-[protected]

I purchased a Skullcandy ear-phone on 10th sep. 2016. my ear-phone is not working properly.. Ear-phone has 1 year warranty. in ahmedabad there is no any service center.. i tried to talk with customer care.. they are not receiving call.. there is only recorded tape..i don't have idea how i could repir that ear phone...

I had placed the above order on 18 october, 2016 and have been tracking the progress of the order since then. However, the official website did not show any progress in the order. It only displayed that the order is being prepared for dispatch.
Considering the above situation a call was made to snapdeal.com on 10 november 2016 to understand the progress. It was told by the representative that the product was being manufactured and on the basis of the call a request would be made to their backend team for urgent delivery of the product which was scheduled on 19 november 2016.
On 18 november 2016, the order was cancelled from snapdeal.com's side without any prior intimation and the refund was initiated. The reason provided for cancellation was that the seller registered with snapdeal.com denied to process the order as the price was low compared to the market price. However, the discounted price which was paid was as per the scheme the 'unbox diwali scheme'.
The intimation of the cancellation of the order after 30 days of placing the order has denied me an opportunity to take the benefit of other offers on the same category of products provided by other e-commerce companies. Further, the company has suggested to place a fresh order and the cost is around rs. 26000 for the same product which is rs.11000 more than the price at which the order was placed.
Inspite of raising complaints with snapdeal.com, and also on their facebook page, the company only promised to look into the matter. However, there was no solution provided.
I want the product delivered at my residence at the earliest date and also a written apology from the authorised person of the company.

Complaint against the order number [protected]
i order placed on 26.10.2016 redmi note 32 gb (gold colour) but i received different product on 02.11.16 i.e is not mine. immediately complained complain snap deal customer care and courier person. when i received the product i am requested to courier person to open the product, but he refused to open and told me i have no any rules to open. if you have any complain please complain to snap deal customer care/courier customer care then take money and he was gone away.

snap deal customer care send me one mail i.e.
greetings from snapdeal!

please accept our sincere apology for the inconvenience.

please note that your complaint against the order number [protected] has already been escalated and our team is investigating the same. we will update you with the resolution at the earliest.

the complaint number for your future reference is 34907811.

we appreciate your patience and co-operation in this regard.

in case of any further assistance or clarification on this issue, please reply to this email.

assuring you of our best services always,

yours sincerely,
customer service team – snapdeal.com

till date i have no any phone calls from snap deal.

without any invetigation how snap deal do like this

please do needful action immidately