Snapdeal.com Complaints & Reviews

I have ordered one Prestige Champ 550 W 3 Jars Juicer Mixer Grinder in snapdeal..after three days its shown the item is delivered.. i tried to reach them but its like BERMUDA triangle i cant able to spk with atleast one snapdeal people's i have sent lots of email to them but no response recieved from them not even a acknowledging email. i sent a email to snapdeal CEO also but no response. so i request the concern department of indian government to file a complaint against them for cheating peoples in online trading and help me to get my product or money refund

Thank You
Sasitharan
[protected]

I ordered Maggi Pazzta Buy 8 get 4 free from snapdeal at Rs 200.The order was placed on 5th Nov 8:28AM and it got delivered today i.e 14th Nov.This was a incomplete product since I received only 9 packets of pazzta ... whereas I was supposed to receive 12 packets.
My order Id is - [protected].
I also raised the issue to customer care but they are crammed with the words "we cant do anything because there is no refund/replace policy for this product". I your policies are such that you can't deliver proper products to your customers then they are of no use. I talked to the customer care for about 30 minutes. Why will I spend my money / time on the call if it is a lie from my side. Customer care also said that they have a surveillance team which checks the products. In reality that so called surveillance team is being paid for doing nothing, they can't count 12 pieces even, a small child can even do that.
Please Refund / Replace the product else I am going to file a consumer case for online cheating and the mental traumas I faced for this product.
Thanks
Nayan
[protected]

Dear sir,
i have ordered REDMI NOTE-3 on 1/10/2016 receiving your jpackage on 18/10/2016, while opening the package i was shocked to SALORA mobile worth INR1000. Mobile received was o[censored]sed and damaged condition. When I called snapdeal customer care regarding the issue, I didn't received any proper response. After all the talking and brain storming with customer care (snapdeal) they asked me to send the mobile to their warehouse. Since, the mobile returned did not matched with original mobile, amount refund was not generated. This mismatch in the IMEI is due to the fact that i did not received the original package in the first place. There is no fault at my end. I received a mobile which was used and damaged and was worth only INR 1000 instead of the ordered mobile for which i paid INR 10, 999 to snapdeal.

PS- for your reference order no - [protected].

It's my humble request to please look into the matter.

Thank You

Order no is [protected]

products not delivered as per the request. requested to deliver to a different address however still delivered one product to a different address. on product not delivered. one product not dispatched and delivered
now not providing refund

written to ceo facebook twitter however no reply received
I don't think u take your customer's seriously.

Marked u many mails but no positive response.

Don't understand how u can deal with your customer's like this.

I ordered xolo era x (8gb) from snapdeal order id: [protected] (1 item)
Placed on 05 oct, 2016 by cash on deliver i got courier on 08:13 pm, 07 oct, 2016. when i open this this was the different product. snapdeal refuse to replace/refund it. the product disruption was different than slip provided by
It but iemi is same but disruption ind name of product differ
I ordered xolo era x (8gb) snapdeal delivered xolo era 4g and refuse to refund it

Hi... I have been using Snapdeal since couple of years now... Above mentioned item ordered recently but the product is not at all as expected, requested for return... I'm waiting for return pickup, suddenly got a message saying Snapdeal attempted pickup but failed, I'm wondering, I'm at home 24/7, didn't even got a single call from courier person.. This way, we loose trust on Snapdeal.
Kindly initiate the return pick up at the earliest, I will be out of station from coming Friday.
Hope you will restore our trust on Snapdeal by resolving this issue.
Regards,
Gourinadha Gupta Jami
Mobile [protected]

Hi Team,

I placed an order for Surya Crystal 3 burner Gas stove order number [protected] on 8th november 2016 via debit instructions.

I cancelled the order within 2 minutes as i felt i will go with COD-Cash on delivery.

I received a message stating that "Order has been cancelled and payment has been refunded successfully on 05:16 AM, 08 Nov, 2016".

Till date i dont see the refund in my account.4 business days logic is over, innumerable calls to customer service is also over.

Whenever i raise a complaint like the most recent Reference number : 35915244 i get a message "A summary of your query has been sent to [protected]@yahoo.com. We will soon begin working on your query and will reply within 24 hours." and i get a automated response and no one gets back.

Its quite been ordeal at snapdeal and i wish no one goes through the mental agony i am going through .regret doing business with ordeal...ouch snapdeal.

I have purchased mobile from snapdeal on 4-11-16 and on same day i have issue with this product its charger not working. Then i called the customer care they said that they replace the product. On 10th november 2016 my product is picked up by the courier. Now on 13th 11 2016 company decline my replacement request they said that my phone is working properly and they will send me the defected product. This is not fare. I want replaced product or refund money. In all these my 10 15 days are waste and in last they not give satisfaction.

I have bought 5 items from snapdeal in my last order, 3 Producs applied for return.
One is suit for my 2 yr old son for rs.1400.the inner material is too thick to tiny skin and zip qlty is too poor.

2nd &3 rd product is steel hangers: though site description mentioned as steel they made of aluminum and too delicate.
One of the packet not even opened.
Surprisingly both got rejected for refund due to quality check failed.

I reached customer care ( not too free, would spend my mobile bill of 400) multiple items to understand the grouns of qlty rejection. No clarity to SD customer care team and wasted lot of my time/ money& energy.
I am looking for the resolution for refund of 1400 towards jeet boys suit on priority as I am not satisfied with the product fabric and returned in the as is position.

I ordered Cretacolor Artists studio line 101 introductory pack. The order status shows latest delivery failed again and again . I ordered it on 4 nov and it showed 2 attempts failed on 10th nov and one attempt fail on 13th nov. I got a call to be ready with rs 100 notes for delivery and when I asked when would i receive the delivery the response was, the person would call me. But I didnt receive any call and the call I received a day back, no one is picking the call on that number.

First says me please wait ..after some time you will call over company ...

but then call me to visit service center and solw your product problem

and don't replace my product...snapdeal is fake sarvice for replacement

i don't belive it..my number is [protected]

I have purchased mobile from snapdeal on 4-11-16 and on same day i have issue with this product its charger not working. Then i called the customer care they said that they replace the product. On 10th november 2016 my product is picked up by the courier. Now on 13th 11 2016 company decline my replacement request they said that my phone is working properly and they will send me the defected product. This is not fare. I want replaced product or refund money.in all these my 10 15 days are waste and in last they not give satisfaction.

I want to bring to everyone's notice that I received fake Nike Pegasus 33 shoes WORTH Rs 7000/- from SNAPDEAL. I have another pair of similar shoes that I bought from Nike Store. I even took these to the store and they said these are FAKE.

When I raised a return request, they said the RETURN FAILED QUALITY checks. I have had several problems with SNAPDEAL before like LATE DELIVERY and ILLITERATE CUSTOMER CARE STAFF but I never complained. This time I AM LOSING Rs 7000 because of NO fault of mine.

I have called more than twenty times and even emailed them at :

[protected]@snapdeal.com

and [protected]@snapdeal.com

and [protected]@snapdeal.com

but NEVER GOT A RESPONSE

I think these guys just dont care how loyal their customers are and how to treat them well. Also, I had only tried the product and kept it back as it is. THIS IS CHEATING because these guys know the product is FAKE.

This is the email they sent me:

________________________________________________________________________________...⇄

Hi Tushar
Your Nike Air zoom 33 pegasus Nike Air Zoom Pegasus 33 Blue Training Shoes does not meet our quality check guidelines
We received your returned item and processed it through a quality check. As your item did not meet our quality check criteria, we are unable to initiate refund for it. Your return request has now been closed.

We will ship back your item to your original delivery address within next 48 hours. Once we ship it, you will receive an email and SMS with the AWB tracking number and courier details. In case you wish to reach out to us regarding this, please drop an email at [protected]@snapdeal.com with subject line 'Quality Check' and we'll get back to you at the earliest.

Click here to read more about our return policy.
Order ID: [protected]
________________________________________________________________________________...⇄

I WANT MY REFUND!!!

This is just the beginning. I am going to FLOOD MINE AND MY FRIENDS' FACEBOOK, TWITTER, LINKEDIN etc WITH YOUR CHEAP TRICKS AND EXPLAIN HOW MY PRODUCT IS A DUPLICATE PRODUCT!!!

I give you 24 HOURS TO RESOLVE THIS!!!

Hi there

I received refund of my sd card on March 2016 and I told that I can use that amount any time or use by free charge. But now when I am trying order something . I can not see that amount or under free charge. When I called customer service advisor that, that amount was valid for 6 months and as per him it was compension money but on my account it was showing refund. Which I was told I can use any time and it was given way before new rules were apllied.

Which is unfair and snapdwal did not even message that new rules will be applied to old refund too.

I ordered iBall 1.8G Rajah 4GB and Below Black & they sent me brown coloured.
when i reuested for refund, they decline the request saying it failed quality check and they will be resending the item but it has been 2 months & they have not even contacted me through any mean. Everytime i contacted coustmer care, they always say that product will be delivered next day.
Details;
Order ID: [protected]
Complaint refernce no :: 35252914

Their complaint reply mail

Hi Navroop Singh
We have registered your request regarding iBall 1.8G Rajah 4GB and Below Black
Your request has been accepted with reference number 35252914. We are eager to resolve your concerns and will contact you within a maximum of 24 hours. We'll either call you from[protected]* or email you regarding your request.

*This phone number is not programmed to receive incoming calls.

Order ID: [protected] Reference no: 35252914
Placed on: Thu, 8 Sep, 2016 Issued on: Sun, 6 Nov, 2016
Thank you,
Team Snapdeal

PLEASE HELP !

I have returned my ordered and I still didn't got any balance in my freecharge account

I have purchased a laptop on 29.11.2015 and now the laptop keypad is not working, i went to servicing centre for repaire it, but i wondered that they said that the warrenty of the product expired on oct 4 2016. I complaint it to snapdeal. But they are not replaying about this. They send me the invoice of this product to my mail id instead of silving this issue. For the last 4 days i am trying to contacting them and i am mailing them regarding this. Tillnow there is no proper action from there side since 4 days. Order no is [protected]. They not contacting and calling back

I have ordered Godrej Filo safe and asked for demo from Godrej on 11 October, the service engineer confirmed that the provided are keys doesn't belong to the safe I received. Ever since I have been chasing both snapdeal and nuoex (courier service tracking no[protected]. Every time there is a standard response that it will be picked up within 48 hours however there will be no response. On 4 I received email stating that the courier company couldn't reach me. I am really surprised that I have been chasing almost daily to pickup the product however they claim that I am not reachable. During the past few days I have spoken to many executives and some supervisors every one assured me that it will be picked up. 4 days back again I spoke to executive by name Vasu he assured me that all will be fine and he is taking personal responsibility however noting happens. I will appreciate if this issue is sorted at the earliest.

Sir my order mobile no is [protected] and my wrenglar blue vagas jens is not orignal and i am send return request on 04/11/2016 but sneapdeal courier company is very bad and not pick up order and every day i am help snapdeal costumer care number but they not satisfied responce and i am tired plz help me i am in dippression and my brother marriage is 18/11/2016 my family send me 2000 for my dress but my payment in snapdeal company and pent is not wrengler so sir i am in dippression please help me
Mobile no. - [protected]

I placed an order dated 12 november 2016 (Sim mom powder) by snapdeal, i paid amount by bob credit card but it is not showing on my orders.
As per bank amount deducted and i also received and message from bank for debit.
Once i tried to contact to snapdeal then no way to contact customer care executive and cant get any information without order number.