| Address: Ranchi, Jharkhand, 834008 |
| Website: www.snapdeal.com |
Hi,
I had ordered LG 49" TV which got delivered to me on time. When I was buying it online there was clearly mentioned on the website as there is a free installation & demo available with this product. So, when it was delivered to me post that Schedule a installation option was enabled for me on the order and hence I scheduled it for 12th Nov 3 PM - 6 PM slot. After 2 days I saw my installation was cancelled without any reason and didn't get any further response from Snapdeal.
I tried reaching out to LG customer care and they said they will charge Rs 1000+tax/- since it is purchased online.
I have called customer care almost 10 times and every time there is a fixed standard response from these guys saying we will update in 24 hrs which actually never appears.
I had sent mail to customer care(around 50 mails in total) didn't get a single response for either of them.
So what do you expect me to do, I will go ahead and file a complaint on consumer forum and lets see how will it go from there.
I have attached all details with the screenshot and Invoice copy of my order.
awaiting a response from responsible person.
Regards,
Puskar
Jan 7, 2017
Complaint marked as Resolved
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2016
Snapdeal.com Customer Care's response Dear Puskar Sahay,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
Verified Support
Dec 01, 2016
Snapdeal.com Customer Care's response Dear Puskar Sahay,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal
At the deepawli festival time on especial sale I ordered chesterfield high office chair on buy1 and get 1 scheme
on dated[protected] vide order id [protected](4th item) to jasper infotech pvt ltd a proxy of snapdeal.com and
the sub order id of this item was mentioned as [protected]. I made the payment on[protected] through my
SBI ATM DEBIT CARD for Re 4539/ and I was given rebate for Re 500/ as 10%for payment online and the product
delivery at my residence was fixed for the period 9th to 13th Nov 2016. The seller is named as kv industries New
Delhi.And when the product was not delivered to me within that stipulated time I reminded them via online messages on their customer care helpline vide reference no 35809908 dt[protected], I received a message that they are just dispatching the product and that I shall be receiving in between 14th to 16th Nov 2016 and when this date also elasped I tried a lot on their customer care mobile No [protected] so many times and wasted my Re
57/ as mobile charges for futile talks and meanwhile again mailed complaint messages vide query reference Nos 36352761 dt18-11-16 and 36403528 dt[protected] and it resulted into cancellation of my order in the name of non availability of the product to the snapdeal by the seller kv industries as he has now increased the prices of this product upto Re 6999/ earlier increased to Re 5499/.
It is is matter of grave concern that who will buy any thing from snapdeal when it has no control over such
cheat sellers.my money Re4539/ was used by you snapdeal and the cheat kv industries(seller) from 13-10-16 to[protected], did you pay me the due interest on it to me which was legally and morally binding on you. Will such mean and irresponsible modus operandi can make you sustain in market?. Should you not at least blacklist
such mean and cheat sellers who possess no business moral at all, am I wrong if I blame you of patronizing such dirty and tricky sellers? how that cheat seller is selling the same chairs on your site on higher prices while cancelling my contract dated 13-10-16 when he took the full payment of that product in advance from me. I pity
on you, and wonder how are you alive and doing business, do you call such cheating as business? I wonder at your bravery.If you wish I can fight this case against you in consumer protection forum at Alwar.
Best regards
shiv charan sharma(mob- [protected])
156 Gandhinagar, Scheme 8, Alwar(Raj)301001
product order id [protected]/ dt 13-10-16