Snapdeal.com Complaints & Reviews

I have booked 5w LED bulbs pack of 4 on[protected] my order no. [protected]. Which was confirm by snapdeal and mentioned that the delivery time is between 8-11 of November-2016.
Suddenly I got a message on[protected] that your order is been cancelled by the seller.
Reason they are showing order could not be fulfilled due to unavailability with seller. Your order is cancelled now. We apologise for the inconvenience caused.
If they are of out unavailability then why they have confirmed the order.

SNAP DEAL SHOULD DISCONTINUE THESE TYPES OF SELLER WHO CAN'T GIVE PRODUCT AFTER CONFIRMATION.

My name is jagubhai vaja
a 5 days ago i have deliverded a parcel of 5 watts led lamp 5pcs
but when i opened the parcel 3 bulb are not working.
I have also call twice snap deal customer care number .
My complain is also register but any call from compony or courier office not received yet.
My mo:[protected]
my order id no.[protected]
my track no, .[protected]

pls return my rs.205 in my ccount
my bank name :sbi main branch at-una
bank ifsc code: sbin0060056
ac .No.[protected]
name??:jagubhai lakhabhai vaja

I had purchased a panasonic Eluga i3(16GB Champagne Gold) on date 25 oct from snapdeal website and received the shipment on 30 oct by xpressbees Courier on my address i was received the shipment in sealed and good condition, after open the shipment i seen the product was mismatch and also was damaged.
At the same day i had registered complaint online regarding the same, and selected damaged product received reason for replacement on the snapdeal website.

Then i receive the message and e-mail from snapdeal for engineer visit at my address and the engineer visited at my address and he has told me for arranging reverse pickup and replacement, after that i had again received a message from snapdeal for reverse pickup by JV Express and i had handover the shipment to jv express under awb no SD48665080. Now the shipment has been delivered at snapdeal warehouse and i had received a message from snapdeal that they found failure in QC and can't give replacement when i had returned the same product as i received from courier.

Yesterday i had called on customer care and asked for QC Video and QC report but the representative told me sorry and can't provide the same.

I had also written an Email to Mr. Kunal Bahl CEO snapdeal but not getting any response from his side.

please find the below details.

Order ID: [protected] Reference number: 34547535
Placed on: 25 Oct Issued on: Sun, 30 Oct

I placed my order for Haier 5.8 kg fully automatic washing machine from Hyderabad on 23 October, for delivery to Bareilly. The delivery system did not call me even once on the numbers I provided. The delivery system left me a message on the phone that my address was untraceable.I updated my address also. When I tried calling the customer support number of Snapdeal([protected]), the staff put me on hold for long time after listening to my complaint, or did not listen to my grievance, and later didnt allow me to connect to that number. When I tried calling the courier services(Bluedart in Bareilly), the person didnt recieve the call or made it busy every time. The contact number of Bluedart as displayed on website is [protected]. Yesterday, I received the message that now Snapdeal would would make its final attempt on 10 November, otherwise, my order will be cancelled. I tried contacting the customer care, but they arent responding.I am totally disappointed at such a response from Snapdeal and Bluedart.

I had placed orders on snapdeal sometime back before Diwali..
half of the orders have been delivered but 2 haven't been delivered as yet. There is no way to contact customer care also..I have been trying to call the customer care number but it only gives an automated response
Order numbers are [protected] and [protected].
Please let me know how can I get in touch with them.

I ordered Hitachi 1.5 Ton 3 Star Neo RAS318HWDD Split Air Conditioner from Snapdeal to gift my sister on 12 Nov. as per timeline they supposed to deliver 0n 3-4 Nov, however I got my incomplete order on 07th Nov.

I registered a complaint on snapdeal customer care that its seems that I received only indoor unit and outdoor unit is missing. I registered complaint on 08 Nov at 9:30 AM. And since last 3 day on daily basis I am calling but not resolution has been provided so far…everytime they give us 24 hours time...

I am extremely disappointed with the level of service provided by Snapdeal. Despite almost daily reminders regarding my order, I am yet to receive resolution for my complaint.

The worst part is I written an email to Mr. Kunal Bahal also, despite that also they have not any action…

I shall be forced to file a case in consumer court now.

I have purchased sg sunny tonny bat and returned it.

Its a duplicate bat, even lkg kid can identify that.. because original bat stickers and received bat stickers are vary..not even stickers..bat is kashmir willow which worth max 500 rupees.

I have received email and msg saying quality check has failed. Why it will fail?

I called customer support around 10 times and no use.

Please help me on this!

Regards,
Kalyana chakravarthy,
[protected].

Someone is placing orders using my id and sd has no control over it. The intruder is placing orders one after another .
Order id : [protected], [protected]
Take action immediately and tell me the intruder name and address.

I ordered a Unicos Jumbo Bunk BED CUM STUDY TABLE from Snapdeal on 04th OCTOBER, 2016. (Order ID: [protected]). Despite being a high value purchase, Snapdeal took more than a month to deliver the product.

The clueless delivery boys left the multiple pieces of the product in a rush, without bothering to count whether all the pieces were delivered or not. On asking about the number of pieces, they said they had not been given that information and merely dumped the pieces and left. After 4 days, a carpenter was sent by Easyfix (via Snapdeal) to assemble the product. On opening up the packed pieces, the carpenter informed me that two parts were missing.

I immediately called up customer care of Snapdeal and the vendor too informing them about the missing parts. It has been more than a week now and there seems to be no coordination between the vendor and Snapdeal and I am yet to hear anything about the missing parts.Instead, Snapdeal site is showing a pick-up for return of my product whereas I just need the missing parts.
Request you to take action against Snapdeal for utter negligence and misguiding of customers and facilitate early delivery of my order.
Thanks,
Radhika Mehtani
[protected]

Hi Team,

I am really Disappointed by the Service which Snapdeal is providing to the customer. I purchased an Adidas Shoe from Snapdeal during Diwali but both Sub order that I placed the shoe dint not fit me, So I called in within the time limit of 14 days of policy return policy, But the Customer care guys starting with (Lakshmi first, Later followed by Osman, Naved, Charu, Sudharshan) and lastly the Supervisor (Kafil Ansari)) were not able to help me I spend close to Rs.200 by calling them again and again but they never cared about what I was calling regarding. They gave me multiple complaint ticket number[protected],[protected] but they dint understand what I was calling for, There Customer service is worst. I want to raise a complaint to have my refund processed and get my money back and take the shoe because I no use to me. Can you please take immediate action on complain.
Thank you Consumer Complain Forum, I hope Kunal Bahl is also listening to this.
Regards,
Anup

I paid an amount of Rs.159 for the product Military crazies watch through online and the order got failed . Later I received a mail from sanpdeal that the order got failed and the debited amount will be credited back.Its been 4 days still I didn't the amount from snapdeal.

My issue is pending since 7th Oct.
I ordered for set of 5 cushipn covers from Snapdeal.com. I called them and one of the agent confirmed on phone that its technical error and I will get 5 but received only 2. She confirmed it, her name is MAry.Since then, i ahve been given a run around. I have been contating them on Face book every day and they are not priving me with the missing 3 cushion covers.
They wasnt me to take 300 for the missing conversm whih I will not accept.
2 days back some one by the name Vikas called nad he said he will check with the vendor n send the mising items in 24hrs, he will call me back n update me, but no one called. I again wrote on facebook regarding the smae and they informe dme that thay have e-mailed me.
When I checked my mail, they are agan asking me to take a refund.
Now, im very agnry, I want compensation for 5000 snap deal coupon code + my missing items. Please help

Sir/Madam,
My cash on delivery order ID is [protected] and it was placed on 02/11/2016. I have received the item today i.e, 10/11/2016 and it is not the same item as displayed on the website. The item which i had ordered is Hawkins Deep-Fry Pan 2.5 Litre Kadhai priced at Rs.999/-, but the item which i received inside the package does not belong to Hawkins brand nor does it has any sticker suggesting any other brand. It seems like a very ordinary flimsy kadhai. This is a bitter experience for me as it has never happened to me earlier. I will be grateful if you can kindly look into the matter as i have tried calling their customer support but of no avail as it only repeats the details of the order itself.
Thanking you.
Dr A Rahman.
Mob-[protected]
[protected]@gmail.com

I have put a return request for a cooffeetable which i purchased from Snapdeal. Product which i recieved is not in good condition and its fake product. Its been a week they are not responding to my return request and put me in pending. Even blocked my number so that i couldnt reach customer care. I want my refund what shud i do. No response from the customer care too. M not going to purchase any single item from ur site. I want my refund

Dear CC representative,

I am extremely disappointed with the level of service provided by Snapdeal. Despite almost daily reminders regarding my order, I am yet to receive redress for my complaint for over 20 days. Please note that due to your poor service, I DO NOT want a replacement, but a refund.
I need clarity in written on the following points asap, or I shall be forced to file a case in consumer court on Monday 14th of Nov :

a) An exact date of collection of items within the next 3-4 business days.
b) An exact date of resolution of my refund request.
For your reference the chronology of events :
a) Placed order [protected] for an iPhone 6s (16GB) (Color: Space Grey) on Oct 12th 2016. (for amount 36, 999 INR, by SBI Credit Card)

b) Requested a service visit by your engineer for defective merchandise ref : 33473484 on Oct 21st 2016. (state the defect in details)

c) I received another email on Oct 28th saying that service engineer will visit
to check the phone.
d) I finally received email on Oct 30th saying that pick up is running delayed.
e) Since then I have called almost daily regarding the pick up.

f) Today Nov 9th 2016 is the 20th day since filing my complaint.

As per your returns policy :

a) Electronic items: Upon receipt of your return request, we will arrange for a quality check to examine the complaint of the product being faulty/defective. Upon successful validation of the complaint we will process your request for return/replacement with regard to the faulty/defective electronic item(s). The returns/replacements will be accepted for only those items which are found to be faulty/defective.
b) Replacements will depend on the availability of the item.
c) Refund or replacement will be initiated once we receive your item and pass it through the necessary quality checks.

Recieved wrong product instead of a jacket talked to customer care they said that they refund money in such cases and within 4 hours they would contact us but today is 3rd day but still no calls recieved yet no emails nothing. Further receieved an email with this

"we understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We're sorry that we will be unable to complete your request and your account will be suspended.

Active orders and claims linked to this account will also not be processed and you may not be able to make new transactions. We request you not to operate any other co-existing account or open a new account."
Order id: [protected] reference no: 35462587

If there was a problem why did they approved my order i want my money back..

Please refer to my Snapdeal Gold Order ID [protected]including suborder ID [protected] for Micromax Canvas Juice - 8 GB (Model- Q461) Order date is 03-Nov-2016. I have made successfully online payment through my credit card on same date & day.
After three days on dated 06- Nov-2016, i have cancelled my order, because of other online sites even Snapdeal also drop down the mobile price for same, My cancellation request accepted by Snapdeal. and requeted that please dont accept product if delivery attempt.
But the product delivered by snapdeal via India Post without any information or mobile call to third person.
Now they refused to return the product. Even they covered my product snapdeal gold under whivh they provide 14 days return period.

Regards,
Amit N. Dixit
[protected]

I bought product (Maser DM-178 (Prismapro) 43.1 cm (17) HD Ready LED Televisio.) snapdeal.com 03-oct-2016 order No is [protected] the product was defected i request to replace the product after so many requests they picked-up my product after one month 04-Nov-16 now the deny to replace the Item and give me refund when I call them the deny replacement. I loss the benefit of festive Discount and I suffered allot Kindly help me this meter and provide me the benefit replacement on same price.

My order id: [protected] and order date 05-nov-2016. Online payment same day successful by my account
Ihave select option next day delivery
I have not received my order ihave mail in your customer care dated 8th-nov-2016
Request order id: [protected]
I am call your customer care 9th-nov-2016 he say your order reaching tomorrow but i call you 10-nov-2016 time 11.40 am your customer care executive are say
Your order is cancel.
I am going ou of station for 05days for usingh this prodect i will naver time purhase other prodect.

Please help me

Sanjeev kumar
[protected]
Email:sk. [protected]@gmail.com

I have ordered two quantities of product(Adidas Men's Flat Knit Ankle Socks - Pack of 3 Pairs) on 23rd October, 2016. Snapdeal delivered me a box on 31st October, 2016 with a Invoice showing both quantities inside whereas when i opened the box it contained only one. Now there is no reply, neither any refund for undelivered suborder nor replacement.