Snapdeal.com Complaints & Reviews

Here I have attached the images of the defective phone that I had received. The phone was picked from my home for replacement on 27th October 2016, I also have the acknowledgment that was given by the courier guy on the same day.

Order ID: [protected]Reference number: 33963980

NOTE : The back cover of the phone was not getting closed properly when battery is inserted or removed. You can also see the battery on top of the phone in the image.

Its been more that 20 days since I had placed my order. This is totally unfair service from Snap Deal and the worst experience I have ever had with the online store.

I have called up to Snap deal customer care 8 time since between 1.30pm of 7th November to till time(4.11pm of 9th November), They are stating that they have received a different product into the warehouse.
The pickup of the mobile was scheduled by Snap Deal. They are least bothered to provide me solution and unable to answer me about where is the product that I have sent them.

I have written multiple mail to address Mr Kunal Bahl along with the help center email address, but they are least bothered to respond to my mails or to my calls.

I am mueen khan from chhatarpur. I have order online air sofa from the reputed online sute snapdeal. The air sofa i received is damaged the air is leaking from its bottom part. I have went to exchange the air sofa but they are not exchanging it. I bought it cod rs.2973 including all the charges and taxi.
[protected] the order no. Of air sofa from bluekart.com

Res
sir, i am milind ragit my order [protected] till date not dispached by your conmpany, i booked it on 21 oct 2016 pls do need full action about my order.con no. [protected]
i

Snapdeal is such an pathetic online shopping website. We bought redmi note 3 on 3rd november and it was supposed to get delivered by 6th November. When the delivery guy came he didnt call us instead he delivered it to wrong address and to a wrong person. And we received a message and a mail stating that the courier has been delivered. I mean seriously? And since 6th November we have calling the customer service department and all they can say is it's gonna take 48 - 72 hours to look into the case. The worst thing the courier department they have assigned do not provide any detail regarding the delivery guy who delivered the courier. And they are like your courier was delivered and all that [censored]. The interesting thing is that we bought another phone the very same day from amazon and we did received the courier and was just fine. In my life i ordered so many things online but never had this kind of service till now. Snapdeal is such pathetic and customer service department just sucks. They dont havr track who took the courier and who did the delivery like they are new with this [censored]. I strongly dont recommend this website to anyone.

Repleash washing machine due to damage inside body and top lead cover. My order number [protected].

Only your responsibility for products.
You repleash at my address.

I had purchased the brown rayban aviator from snapdeal .

And returned this to snapdeal because of duplicate product

It takes 10 days but till no refund

They rudely says that refund not possible
Because they refuse and delay the refund

At first they told me to send the product manually i did it then their seller refuse to take product then manually sent product returned a
Then they mailed me that when product picked up then they instantly deposit my money to my bank but now they refusing

I ordered for two quantities of PIGEON NONSTICK GIFT SET - GRANITO 4 PC IB - Black. While receiving I have received only one box. i opened and checked it its not a worthable product so I returned the same. but through online I had paid money for it already. Now snap deal is asking about the return receipt of the second one. how can I provide it right now with out receiving the second box

I have purchased Dish tv from Snapdeal on 28th Oct 2016 having order ID as [protected], where it was showing estimated Delivery as 8th Nov, till now as of Today i am unable to track my Courier . Also when i call Snap deal, it a automated Voice recorder, it a 3rd class customer care where we are never connected to them .

Please let me know where is my order otherwise i will file a FIR against snapdeal for forgery

I booked order no [protected] suborder no [protected] mobile karbonn k 199 black orange with earphone, battory, charger. But i have no recieved booked item mobile earphone in the box on[protected]. Pl. Sand me mobile earphone.

Dear Sir,
The package found in damaged condition. For that I'd not received the item. But the status in Snapdeal site is showing that it is delivered. I'd made complains numbers of time through phone & website. Till date there is no response from them. It is also evident from courier site www.bluedart.com with tracking AWB No. [protected] is that the product is not delivered and returned to shipper. I request you to help me to get my money back
From- Chittaranjan Satpathy
Address- F-64, Sector-4, Rourkela-769002, Odisha
Snapdeal Order ID: [protected], Placed On 14 Oct, 2016 for Rs 4750/-
Product Name: V J Interior Doblepiel Executive High Back Office Chair in Brown
Snapdeal Complain No. 35143540
Ph-[protected] and [protected]
Email: [protected]@gmail.com

That's it! I am fed up calling your customer care.. Seriously i'm unhappy with their service. If this is how they tackle things and provide solution and refund, then i may say this is my worst shopping experience. I have paid a hell lot of money trusting their authenticity. I am so disappointed you have no clue
Just refund my entire amount or replace my mobile asap

I'm having the worst experience in trying to return a damaged product and a wrong product that got delivered to me. Everyday i'm calling the SNAPDEAL Customer care service but my effort is going in vain. Even they have assured me to provide a resolution in 24/48 hours several times but nothing has happened.

Order ID: [protected] SubOrder ID: [protected]

I ordered a "Pigeon All In One Red Super Cooker - 5 Ltr" on October 2, 2016 and the item got delived after October 13. When I opened it, I noticed that the cooker is completely in damaged state. The glass lid was shattered, the handles were broken. The glass lid was wrapped in a cover, I did not open the cover because I feared it would fall apart. I mentioned the same and placed a return request. It took them 13 days to pick up the item. Precisely, I placed the return request on 13th October and the item got picked on 25 October. During those 13 days, I received a message on my mobile everyday that the item will be picked up the same day, but it was never done. I called the customer care everyday. Since I gave the pickup address as my office address, thinking it will be easy for them to pick up, I had to carry the cooker to my office everyday for those 13 days. I even got messages that the item will be picked up on a weekend as well. The experience was worst. After picking up the product, a couple of days later, I got an email saying that the return request was declined because the quality check has failed. A reason was not cited for the quality check failure. I called up the customer care and they mentioned that the item is in good shape and hence they are rejecting the request. I was completely shocked at their assessment. At this point, I got paranoid and asked them repeatedly if they don't think the item is damaged at all. Finally they accepted that the item is indeed in bad shape but it was not the case when they shipped the product. I then asked them if the item is broken during transit, is it the customer who has to bear the brunt? To this date there is no resolution on this case. Snapdeal neither accepted my replacement request nor did they refund my money. My money is locked for more than 20 days now.

Order ID: [protected] Suborder ID: [protected]

I ordered a Woodland Ivory Jacket worth 5172 INR on 26th October, 2016 and it got delivered on 1st November. I was little hesitant to purchase it on snapdeal initially, but I thought there would be a lesser chance of a jacket being damaged in transit. So when the item got delivred, my wife started opening it. I was casually recording the video of opening the package and to our surprise it turned out to be shock for us. The box is full of similar but different colored tshirts. I guess there are some 20 or less tshirts in the box.The invoice says Woodland ivory Jacket but the items delivered were different from what we ordered. We immediately raised a replacement request and also called the customer care to complain the same. We got the item picked up the very next day. We were expecting that because wrong item delivered by mistake we would be getting the correct product soon but again to our utter disbelief, the Replacement request again failed because of the quality check. I don’t really understand on what basis the quality check is being rejected. Basically they haven't done a proper quality check before even delivering the product and they have sent a wrong product to the customer and in reverse they say that post return the quality check is failed. What the hell is being done there with the Stupid quality check team!!! I spent more than 5000 rupees on the jacket and my money was just held up with snapdeal because of keeping the Trust on Snapdeal!!!

If you cannot replace the items with the original products ordered and in shape, then do the refund as soon as possible ASAP.
I am fed up calling the customer care. Seriously i'm really unhappy with their service. If this is how they tackle things and provide solution and refund, then I may say this is my worst experience in online shopping. I have spent a hell lot of money for Diwali festive offers trusting their authenticity. I'm very much disappointed with their pathetic service.
Just refund the entire amount that i have paid for these faulty products.

I want a call back immediately with a resolution. Please revert to me with a resolution in place within 48 hours otherwise i would be forced to go legal against SNAPDEAL.

Please check the photos and videos attached for the faulty products.

Regards,
Bharath
+91 [protected]

Date of incident: I delivered product on 30th October and returned back on 3rd of november (they received it in Mumbai office).
I purchased a hiking bag on diwali occassion which was torn and after sending them back the product they are saying now the product is good and my money is stuck with them.
Also as per description, it was suppose to have two belts but when we received the product it had only 1 belt.
They are just taking 24hrs daily and even not updating us.We need to contact them on their number which is also not tollfree.

Hello Sir/Madam,

Writing this mail with lot of frustration about snapdeal. This is the first time i'm placing an order in snapdeal. That itself not delivered till now. First time experience itself very worst. When placing my order it is mentioned estimated delivery as 27th OCT. But still I not received my order.Fourth mail i'm writing to this mail id [protected]@snapdeal.com

Whenever I'm writing about my Suborder Id: [protected] not delivered. I'm getting response as rescheduling the delivery data. It is rescheduled 3 times But still I got my order. I place ordered on 17th Oct.

Since 3 months my money is not yet credited to my account. Everyday the customer executives give call and discuss the same thing and ask me to be patient. Everyday Tweeting about the issue. Shared the bank details with the respective person, but still not yet resolved.

I ordered washing machine and got it delivered on 7th of oct..as per mentioned on webiste that Free installation and demo will be given within 24 hrs of delivery. I didnt get any type of this service and no call received from company regarding these..I contacted customer care they said call to Brand of machine and That brand company asking for 500rs..
Website clearly mentions that installation service worth rs 500 is free for order via snapdeal.com
i also complained yesterday to snapdeal but no reply was given by them..
side by side return policy has 14 days to return product it is also getting closer day by day
Help Me
order id:- [protected]
invoice attached and screenshot of website where mentioned free installation is also attached

I have ordered the eureka forbes aquagaurd ro+uv+uf+tds regulator on 1/11/2016 on snapdeal.com with the name mr babulal shivhare with the order id [protected] and i have got the delivery of the product on 8/11/2016 but i have only get the delivery but not the installation service of my product no phone call no messages have come to me about my product installation so please provide me my product installation service please as soon as possivle. contact number [protected]

I ordered redmi note 3 on nov 3rd and i asked for replacement on that day only..A Service man came on nov 4 till now no reply from snapdeal and no change in status .And when i call him he won't lift the call .My phone getting worse day by day ..what the hell snapdeal You don't even trying to solve my problem ..I just wan't replacement i'm not even asking for refund.

My order no - [protected] it was picked up on 14 oct and failed in quality checking and snapdeal notify me that your product will be shipped in next 48 hrs but 27 days passed plz call and dispatch my product as soon as possible

I ordered skmei watch via cod i got parcel the watch was defective so i replaced it next day delivery boy came and parcels took from me. That happened 10days ago from that day i have been waiting for my watch to come back. Am unable to track my order via sd app. Called so many times but they say it will come not saying exact date.