Snapdeal.com Complaints & Reviews

I have purchase Pigeon grand nonstick from snap deal .. I request to return it could product was damaged... Once courier person called me and clearly told him that it's my office so please collect product in office time... After that day.. I don't get any all from courier person... Return request closed on 2 nd november 2016 ... On same day before request closed I talked to executive of snap deal.., after that day I talked to number of times...

Hello,

I bought a product from snapdeal.com on 5th of October. My Order ID was:[protected].

Initially as they promised my delivery date was 27th of November.

I did not receive my product till date after having several mail, phone conversation they always promised a timeline to ship the item but never did so.

My 1st emi has been deducted on 5th of November as well of 2870 INR. I requested them to cancel the order and refund me the amount they are partially not doing that as well.

Please help me to recover my money. I strongly request not to help me to get my money back also to punish them and penalize for these type of forgery to the consumers.

Hope to get a solution from your end soon.

Thanks in anticipation.

I purchased Bajaj new shakti geyser 15 ltrs from snapdeal.its installed by around 24×7.this compsny not installed but destroyed the items.so returned this item.so pls take action and inform me so quickly.

Ordered(order ID [protected]) LG TV(model 43LH576T) on 21st Oct 2016 Cost Rs. 37999. Seller Name was DIVYA ELECTRONICS Kunda_VL-VOI (Expected delivery date 8-12 Nov).
On Nov 2 received an email TV is unavailable with original seller but have now found a new seller (VIVEK PRIVATE LIMITED) and Snapdeal has absorbed the price difference Rs 1235.. Also they have increased expected delivery date to 16- 20 Nov.
On Nov 8 they have refunded the money and sent a email that order cannot be fulfilled by the seller so they have canceled the order.
I checked and found on their site that they are still selling the TV to my location.
I contacted service-desk they said I can order again on new prices.
My Inconvenience :
1- I didn't get the order (at all ) which they are still selling on my location.
2- They hold my 38 thousand for 19 day and didn't deliver the item.
3- I lost local and online offers during Diwali festival offers to the time taken on same model and other models also. The difference between festival time and Current time cost is almost 4-5 thousand on other models.

What I want : TV deliver on same cost as soon as possible or they give me at least 4 thousand to compensate the prices difference in local market.

Dear sir,
I have ordered one Micromax smartphone, which was showing deliverable at my mentioned address. After paying online on 27th October, 2016 i have got a message within two days that delivery of the mobile is not posaible at your address and refund process has been initiated. The next day i got a message at my registered mobile as well as at my snapdeal app that your payment has been successfully refunded by the seller while i haven't got the refund amount. I checked my balance online and confirmed it at my sbi branch that there is no refund amount has been credited in my acount.
I submited my complaint at snapdeal app which showed that the executive would call within 24 hrs. I am still waiting for the call as well as resolution of my complaint. It is a big indifference from the company to a regular customer that he is not getting his own money refunded and that is also because of the mistake at sellers side.
Kindly resolve my issue of refund otherwise i would be forced to take legal action against the seller as well as company.
Thanking you.
Order id:-[protected]
Registered ph no: [protected]
Alternate ph no: [protected]

We had purchased the chairs from snapdeal and the quality was not good. not even 10% of what we had seen in the site. when we recevided the goods and we requested for return. these snapdeal guys accepted my request and send mail saying that, — your item was delivered in good condition and hence, cannot be returned or replaced. please click here to view our return/replacement criteria in detail.

If you require any further assistance, feel free to reply to this email. we’d be glad to help you.

When we called the customer care number noone is ready give a answer.. this is full of fraud with these kind of deals.

Hi, I had order a Dell Laptop wide its Order id is:-[protected] and Suborder Id: [protected]. First of All the courier service that is JV Express is the one of the worst Courier Service. as the laptop reached at Ludhiana[protected]. but the laptop delivered me is on[protected] after 1:00 PM. for which i am very much frustrated with service and even i talked many times with snapdeal.com customer Care person but no action has been taken by any one till now. and now i received laptop and the when laptop and laptop box open the in front of Courier boy and seen that there are lot of Scratches on the Laptop upside and downside both. it was looking like that its used and it was not a fresh peace. for which i requested replacement of Laptop. Its very time Consuming Process now the courier boy will come and collect it back then would be verified by snapdeal.com then new one would be dispatched. but its totally wrong as the company should verify before despairing so that consumer could not face type of problem now my work is being suffered because of this issue by this company before it took long time to Delivery and now again it will take around 10 day for all this process. i am very much dissatisfied and harassed by this service of snapdeal.com

I have not received replacement for my Order No. :[protected] (Hindware 3 in 1 Wall Mixer...). Explaining snapdeal customer care online, have send many emails and I have also requested through snaspdeal mobile app, but finding no solution. Getting assurance every time. Now they have closed my request. I gave all proofs related to my order. I have receipt from courier company, I have recording of pickup boy. I have mail from courier company claiming that they delivered the picked up product to snapdeal wherehouse.

I have attached the receipt given by your courier boy while he came for pickup for replacement where it is clearly mention that he took two courier packets for replacement.
I ordered for (Qty -2) Hindware 3 in 1 Wall Mixer with Long Bend Pipe F280022CP ordered on 19 Oct 2016 (order no. [protected] & [protected]) but instead they sent me 2 (Qty) Hindware 5 Flow Overhead Massage Shower. I received only one replacement and waiting for the other one.
Attached are the receipt received from your courier boy and picture of packets given to him for replacements.

Naresh Kumar
[protected]

I placed an order ([protected]) for dish tv on the 25th oct '16 on a product which was listed as express installation, i got an update promptly on the 26th morning 6.55 am stating product is issued to courier and expected arrival date is 4th nov or earlier but since than i don't see any change in status or sign of product delivery.

Snapdeal does not have a customer care number to connect and talk through, its frustrating when there is no one to speak to sort the issue than just getting on to the ivr with no help but just direction to the steps i already know how to get it.

I have raised 6-7 compliant so far and don't see any progress made in delivering the product. i feel its better to shop on some reputed e-commerce site than snapdeal

I have purchase a sony sbh20 from snapdeal. I was not satisfied with the quality of that product so i request for return. they have told me that they are unable for return pickup so i have send back to them on there given address through Indian speed post, but due to incomplete address product hasn't delivered to them since 20 days i am waiting for my refund.
email. [protected]@gmail.com

My device (LYF Wind 1 16 GB) was picked up by JV Express on 27th October to return it to Snapdeal. Snapdeal earlier confirmed to initiate the refund within 2 days as attached. Its more than 10 days now but according to Snapdeal, the device has not reached its warehouse. I have called Snapdeal customer service several times in the last few days. Every time customer service informs me that the refund will be initiated once the device reaches the warehouse and expected resolution time is 24 hours. Many days have passed by but I did not receive any information from Snapdeal yet.

The courier company neither picks up the phone nor they reply to the emails and the customer suffers in between. Please help.

Below are the details of the return shipment from courier service:

Order number [protected]

AirWaybillnumber SD48691440

I am totally unsatisfied with Snapdeal portal, as they are making customer fooool .. I order on wireless handset . 1st time when it come there was some instrument issue, after doing lot of follow-up I placed order again but this time they send the instrument without the antenna I want, compensation . I assure you guys my family and my relative will not come and buy anything from snapdeal, this is for sure ..done, , all products are fake .nakkkaaaalliii. hai sab yaha pe.

I have purchased a mobile of Samsung Galaxy J5 (8GB, Black) of Rs 10490.00 from Snapdeal.com, my order Id [protected]. I have paid all the amount. I have received this product today, when I opened the packet I found there Two pieces of Stones. This is a type of fraud with me by Snapdeal. Snapdeal is a famous online shopping company but such type of fraud they will do I never think. It embrace me. Kindly resolve my issue in 24 hours. This type of matter is serious crime against the consumer.

They are not taking my Tshirt back. And they are saying the return request has been closed. Please help me in returning the product back.
My order ID is:- [protected]...

Sir I ordered xiaomi mi max in[protected]
Product receive in[protected] some issues in[protected] facing me front camera blurred, sim tray not eject, keyboards P button not response
I was registered complaint replace/refund
[protected] pickup my product from ecom express and deliver 4 nov 2016 in Gurgaon warehouse they not replace my mobile and no send my original mobile my mob. [protected] my name is Radheshyam Bhadu Fatehabad Haryana pin code 125050
My order id [protected]
Sub order id [protected]
Complaint ticket id 33638783
Sir please help me

Dear Snapdeal,

I have ordered Kobo Stepper (Order id: [protected]) which have been delivered on time however I have placed a return request (sub order no. [protected]). Pickup person come to my house on 31st Oct but didn’t pick up since as he has short of space and since then no one have come for pick-up. I have called customer care after few days about this and also gave my alternate contact number. I have not been contacted by anybody since then for pickup and now I get a message that my Return Request Is Closed. I called customer care again and explained this situation but they are not ready to help and says that nothing can be done now.

This is really frustrating that there is a fault on side of your courier agency and customer gets suffered. I was also made aware that courier agency have updated that "customer not reachable" on 31st while he came to my house and didn't pick up.

Kindly do needful to pickup and refund my amount.

Thanks,
Kadam

Complaint in reference to Order id- [protected]

I have raised several complaints from your mobile app but I am not getting any responses for the same.

I AM NOT ABLE TO CONTACT YOU ON YOUR CUSTOMER CARE NUMBER NEITHER I COULD FIND ANY EMAIL ID. Hope u receive this mail
registered mobile no is [protected]
kindly call me back on [protected]

Thanks
Syed Sahil
[protected]@gmail.com

I had placed an order with id : [protected] gala aqua 360 degree spin mop on 05 oct 2016 and it got delivered on 17 oct 2016.
As mention in details it is written as 1 pc refill &1 liquid dispenser is free but i didn't recieve them.
So i called to customer care of snapdeal and informed to them about this issue.
They said that they will replace the product. it was scheduled on oct 18 2016 to pick up from there courier partner nuvoex (no body reached me to pickup the product)
From that day onwards snapdeal sends a message saying pickup is today we are waiting for pickup and evening i recieves a message pickup is rescheduled to next day. oct 20, oct 21st, to oct 29th same message every day.

I called to the customer care regarding this 5 times. on oct 29 i recieved a call from the snapdeal team saying that courier partner wasn't able to pickup the item so we will compensate the freebies amount and they said to email regarding this issue to [protected]@snapdeal.com.
So i started using the product on november 3rd, on that day again i got a call from the snpadeal team regarding the issue that they will replace the product. i said to the women who spoke with me that i recieved a call from your team and informed her that they said will compensate from snapdeal regarding this issue. she said we won't compensate anything and said to me do whatever you want to do and said to me that we are closing the issue.

I want to refund is it my product.
I don't like this product so many other choice in snapdeal . I choose another one in snapdeal ...so please transfer my refund money in my free charge account..thank you..

I purchase mobile phone, they send me wrong product, i want to change return address so i just make return request cancel and want to make it again.

invoice no:- *SDCOD[protected]*

Order ID: [protected]

my no is: [protected]

Emai: [protected]@gmail.com...