Snapdeal.com Complaints & Reviews

Month ago i bought a IPhone 5S silver 16 GB from Snap Deal(online shoping site) but due to some technical reasons product delivered to me was not according to my satisfaction. I place a repalcement for the same but after the repalcement I was availed with a defacted product and my request was not accepted for the same till now with no cash back or any further return for the damage. I have already launched a complaint but no reparation was made till now .
Product Name: IPhone 5S 16GB silver

Order Id: [protected](1 item)
Plased on monday 26/9/16
Referance no. 31141814
Issued date 3/10/16

Shipping Information
Jasim Ashraf,
damariya muhallal anisabad ps gardanibag patna,
emam bara damariya muhallal
Patna, Bihar, 800002
Mobile: [protected]

I had placed an order for Sony Bluetooth earphones but i received a completely different product and a fake one .Have been calling the customer care from past 6 days i haven't received any response or update. order id [protected]
complaint reference no[protected], In my order page it says order is cancelled
i haven't received my products or my money .Please help me resolve this issue at the earliest

We placed an order of hiking bag. When we received the order, the rucksack was torn a bit. Also as per description, it was suppose to have two belts but when we received the product it had only 1 belt. Since we were not satisfied with the product, we returned it. Also there was no pickup service from there side, we had to go through the trouble of sending it back.

Order ID: [protected]
i have order pair of watches .
I recevied both the watched in tampered package .
1st i have returned .
second seems good. but after i opened the second it was not working
the package does not contains any waranty card or any brochure of the watch.
it just contain a old watch whose dial was damaged and and watch stops after some time .when i visited the showroom/service center with the invoice copy .they said it is fake product containing some chineese machine. which is not original

I've purchased SONY BRAVIA KLV-32R482B 81 CM from snapdeal on 16/11/2014 . They told me that invoice bill copy as a warranty card at that time. Now my TV is not working (video is not coming). KLV-32R482B model was stopped already . I spoke to Sony service center and they asked me to submit warranty card. I've given the invoice copy to sony service center. But they did not accepted it. They will give new TV, if warranty card submits.
I've raised a complaint to snap deal to provide a warranty card. they told me that " it's not possible to get the warranty card from seller"

I spoke to snapdeal customer care several times. I got the " not possible" reply after several calls. I'm really disappointing.

Could you help me to address this issue please

I have ordered a product -"piccion seamless high waist-mid thigh tummy shaper" on 2nd august. the cost i paid was rs 329.
The item i received was not useful as the item was fitted with the person i bought the product.

I had raised an return request, the item was been picked up from my home. this now i have not received my claim amount. please help me to refudn my money back.

Order id - [protected]
Amount - rs 299 + 30 (shipping)= 329.
Contact no-[protected]

Waiting for your resolution.

Thanks-
Santanu kundu

I have ordered a wrist watch on 25th October 2016 and the expected delivery time was 26th of October 2016. But till now they have not sent the product. Even status of the Order is still as it was at the time of booking. I have paid the money 12 days ago and they are not fulfilling their commitment. Please take strict actions against such seller cheating the customers.

I ordered a Benton Executive High Back Brown chair (Order ID: [protected] ) and made the payment of Rs.4396 on 4th oct. but even after one month it was still showing preparing for dispatch. I got the product during puja offer and immediately after puja the price was increased and since then i have been complaining snapdeal but no one replied or call. I only got a ref no.34747200 after sending several complain. but today when I got in touch with the customer care, they cancelled my order only n said refund will come within 4days. they r cheating customers on the name of discount and not delivering the product.

I purchase dell 2216h monitor, they send me wrong product, i want to change return address so i just make return request cancel and want to make it again, but now no option of return request, now it shows that return request closed,

invoice no:- S02469/16-17/2127

my no is: [protected]
wmai: varsani.[protected]@gmail.com

I have order a f&d f550x (order id: [protected]) on snapdeal worth rs. 3799 on 26th of october. i'll pay by card online due to snapdeal gold benefit is avilable (ie. free shiping and express delivery in between 5-6 days). after place the order expected delivery date shows 3 - 6 november. which is about 8 - 11 days. but today 7 th of nov. till now no product is recived. last courier update is on 1st nov in snapdeal my order page. after that no update is given by snapdeal about my order. till now expected delivery date shows 6th nov but today is 7th nov. i am called up snapdeal many times but responce is not suffice for me. they already gave a complain no. 35237246. but issue not resolve. please help me out.

Recently i bought two set of shirts in snapdeal. As i had sizing issues i have raised a return. Post return pickup i have received the refund only for 1 shirt. Refund is not received for 2nd shirt. Raised multiple complaints to snapdeal but response is not satisfied. Even shared invoice details for reference but still no improvement. I am following up for this issue for past 7 days, but still it is not resolved.
Order no:[protected]
Complaint no (Filed on 30th oct) :34063460

Its Been More than 10 days I am getting same response from snapdeal even after several numbers of mail.
Fed up of calling on the number given by snapdeal with no positive response. They are just taking their customers granted which is not expected by reputed E commerce company like Snapdeal. With this kind of performance you can loose large number of customers.

I order queen size storage cot and wardrobe n chair with Order ID: [protected] (1 Item) Placed on 05 Oct, 2016: I received my package on 29 Oct 2016 and it is a free installation from snapdeal. As per policies of snapdeal they has to contact me within 24 hours of product delivery for installation. I started calling to customer care and written mails to [protected]@snapdeal.com, also spoke to customer care executives every day...i can only listen one word from them "apologies" and it will be resolved within 24 hours and sometimes 6 hours...i asked to escalate the issue upon speaking to supervisors and asked to connect manager...they always tell the repeated answer, they are not available currently, we will make a call after 2 hours...sometimes they disconnect the call.. Kindly help to in this regard... does this happen to everyone..

We will reply to your query for Spacewood Crescent Bed Room Set (Queen Size Storage Bed+Two Door Wardrobe+Side Table) soon
Inbox
x

[protected]@snapdeal.com
5 Nov (2 days ago)

to me

Images are not displayed. Display images below - Always display images from [protected]@snapdeal.com
Snapdeal

Hi Janakiram,
Thank you for contacting Snapdeal!
We are working on your query. We assure you that we will respond to you as soon as we have a resolution.

Reference no: 34786937 Issued on: Fri, 4 Nov, 2016
Thank you,
Team Snapdeal
Returns and replacements are simple with our
Easy Returns Policy
For all other queries and to browse our top FAQs, please Click for
HELP

ref:_00D90wAYI._500901TSKvc:ref

[protected] Original Message[protected]
From: Janakiram K [[protected]@gmail.com]
Sent: 4/11/2016 11:00 AM
To: [protected]@snapdeal.com
Subject: complaint no: 34786937_ order: [protected]_Installation issue

My order: [protected] was delivered on 29_october-2016. Till date, I have not got any call from customer service. Kindly do the needful as soon as possible.

--
Regards,

Janakiram K

Hi i have purchased a lpatop on 3rd october 2016, few days ago i checked the warrenty of laptop from offical hp site, it is showing as 3 months remainig for warrenty while purchasing laptop snapdeal mentioned 1 year warrenty in their specification. I raised a ticket regarding that but still i didnt get responce regarding that.

Reference number:35262406

I made online purchase with snap deal, but the transaction failed, but the money of rs1044 is held with snap deal. I n this regard i complained to cc avenue as well as snap deal, but no action been taken till today. The details are under.

Ccavenue reply email below:
Dear customer,

This is in reference to your below mentioned mail.

Your transaction for the order number [protected] for inr 1044.00 has been successfully processed through ccavenue and forwarded to your merchant.

We would like to inform you that ccavenue is an online credit / debit card processing company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant (https://www.snapdeal.com).

If you wish to have further clarifications regarding the order, delivery we suggest you to kindly get in touch with your merchant.

Please note that cancellation/refunding of transaction is a process which is always initiated / carried out by your merchant and ccavenue cannot intervene in it.

I wrote to snapdeal and their reply and delaying refund:
We assure you that we will reply to you within 24 hours.

Please use the reference number mentioned below for any further correspondence related to this request.
Reference no: 34669873 issued on: tue, 1 nov, 2016.

But till snapdeal not taking any action to refund though i submitted all details
Find attached bank statement which shows the following:and refund immediately.

27/10/2016 cn[protected] pay merchant name:cc
Avenues otc:ccadj1cyy192
Trf 1, 044.00

You take appropriate action.

Kg sivaprasath.

Https://www.snapdeal.com/product/apc-600-va-ups-black/[protected]

Order ID: [protected]

Several days since Estimated Delivery day passed and the product is stationary

product can be tracked here-https://track.delhivery.com/p/S[protected]

my Snapdeal ID- [protected]@gmail.com

Regards Abin

6 numbers "home sizzler set of 2 long curtains" were ordered and payment was made online before delivery of the ordered item. these items were delivered to me. Quality of the curtains was of poor and all 6 sets of the curtains were returned back. return was confirmed and i received message on my mobile of successful return. But in my account only 699 rupees have been received back. After some days back i got the message that curtains are dispatched back to me on my address. Today i received 3 packets of curtains. When i opened one packet one curtain found defective and was torn. Remaining 2 packets are kept unopened by me.
It is not understood that why these have been sent back to me, when i have returned back these curtains on complaints of poor quality.
This is cheating by the snapdeal. Please get these curtains back and return my money in my account.

I am writing to you seeking justice.

Order ID: [protected]
Suborder Id: [protected]

I had purchased a refurbished tab from Snapdeal along with a refurbished phone. First of all, both the products were defective. The phone was switching on but was having various problems. I did put a request to return, but was not able to return it as I had lost the box. Although, the phone was faulty, there is mistake involved in my part and I accept it.

However, the real issue is not wit the phone. It is in concern with the tab.

The tab never switched on, and I put a request to return it the very same day. Here are a series or events that have happened since then.

a. The snapdeal website wanted me to enter a preferred time for return. However, nobody reported on the preferred time.

b. Only once I had a courier person to take the return and that was not the time I had preferred for the return pickup. This courier person did not even call me once and just spoke to my illiterate father who is not aware of all these things, and simply cancelled saying customer did not wish to return the product. That is precisely I had selected a preferred time.

c. Since then I have called snapdeal numerous times. A couple of times the executives took return requests, but nobody turned up or even called. I get calls from snapdeal occasionally, but I never was able to understand what they were saying. Their English was extremely poor. I do not speak hindi, and when I ask them to speak proper English, they simply cut the call and I end up getting a message saying that my return has been cancelled.

d. I have emailed [protected]@snapdeal.com multiple times, but without any response thus far.

e. Finally I got hold of a supervisor over the phone, who was extremely rude, and simply rejected my appeal saying my tone was not good. I am a poor customer and I can always be upset with your service and the way I have been cheated week in week out. Also, she said that Snapdeal has reached me multiple times and I have not responded. This is not true and is embarrassing.

f. Just like many, I work during the day and I am pretty busy at work. But, always reachable over phone. I cannot be always following up on proceedings. I make many purchases over flipkart and amazon and have never had problems. Snapdeal has just been wasting my time and money with this defective product. The customer service and tone of snapdeal's executives is extremely unprofessional.

I need my money back .. I need justice. Please help!

Best regards,
Bharath
+91 [protected]

Order ID : [protected]
I returned a product today as i didnot find it good enough and i got a msg that the refund is still pending.
Why snapdeal why? Why every customer complain about refund issues?
I find a good number of people here complaining about snapdeal's refund process and why not other e-commerce sites?
Why do you people have so much problem in returning money to bank account?
I messaged snapdeal on social networking sites but all they said was the problem is forwarded to concerned department.
I have already faced so much problem from snapdeal earlier.
Now also one of my product is not delivered to me even after 11 days.
I have already submitted a complain here few hours back.

Please return my money or bear the consequence.
I wont message or call you all anymore.

Sir, i have ordered for a parker vector standard fountain pen, for which i have paid the amount through debit card. But it is astonished that a speed post intimation has been received by me that you have to pay rs 322.00 for the consignment as it is a speed post cash on delivery consignment. Bearing no ajo 12697345in. Kindly resolve the problem immediately. From hara prasanna dash bamanal, 752121, mob-[protected].

I received my order at 31st oct 2016 but the product was completely different dats why i raise a return request & my product pickup date has been scheduled by 2nd nov 2016... today is 6th nov & my product pickup is not completed... i contact snapdeal customer care regarding this issue but no solution has provide 2 me... now am helpless... so i request u guyz pls look into this matter & provide me a genuine solution...