Snapdeal.com Complaints & Reviews

Order ID: [protected]
Phone/Mobile Number: [protected]

I ordered one item Mi Max (32GB, Grey), Order ID: [protected] dated 03-oct-16. the item was physically damaged/defective when delivery.then i called to customer care of snapdeal and told about the problm and requested for replacement. snapdeal send a enggineer who checked the mobile and given service call report that mobile is physically damaged when delived. Finally the product was picked on 23-oct-16 for exchange, now its been about 8 days. I have not received any mail or any call from snapdeal, I have been continuously trying to reach by call, all the time the executives say that they have forwarded my complaint and it will be resolved within next two days.
The behavior of the executives is also so unprofessional that even today I called them and asked the reason for delay they are with the same words "wait for 2-3 days". Even I tried to reach the senior team they are so rude that they disconnect call on your face.
Please resolve my trouble.

Dear sir I want cancel my order no.[protected] but ur site is not proper way due to cancel order.
So pls help me.
Regards,
Girraj Singh
[protected]

Sir,

I purchased a Bicycle from your website and the order id of the same is [protected].
I had received some gym items from the supplier instead of bicycle which was original order. So, I put Return option.
You have assigned NUVOEX for picking up this incorrect item, but the pickup was cancelled without any proper reason. I was waiting for them at home only. It is being done repetitively even after calling to customer care

Hello Team,

This item was ordered by me on 22nd October, 2016 and cancelled by me on 26th of October, and inspite of that, you delivered this product on 29th Oct.

As I was not at home and I asked the courier guy to deliver the item to my parent house.

There are 3 to 4 items that I ordered from Snapdeal and I was not sure what was getting delivered so the item was accepted by my parents.

Today, when I called the customer care asking for taking the product back, I was told that as I accepted the product It cannot be taken back or returned.

I was not aware of any such SD policies and accepted the product my mistake. After cancelling this order, I ordered another tablet from SD so I cannot afford to have two tablets.

I sincerely request to take this product back and start the refund because I cancelled this product before it was delivered.Only because The product wass accepted unknowingly by my parent does not advocate me to accept and use this product

The product is intact and not yet opened.

Hope you will understand an act in my favour and maintain reputation of snap deal.

Respected Sir,

With due respect and humble, I have the honour to intimate that as per my order No [protected] a mobile Intex Cloud Scan with Fingerprint sensor 8GB received on 04 Nov 2016.After received I have given on charge, some time later it come to notice that charging has not been done. Therefore, I am going to return this set and you are requested to replace it as soon as possible.
I shall be obliged on this occasion.
Thanking you.

Yours faithfully customer
Uttam Kr Saikia
Dist - Jorhat

I had order biocarebody lotion which was received me before delivery time but when i open the box that product was nearly half expelled out from the container and the silver foil was not there i had received totaly use product, when i contact to customer care they say it is not under returned policy, if i received used product then it was not my mistake .please do something

I have ordered one mobie - redmi note 3 - 32 GB vide No. [protected] on 19.3.2016. I have received one time use mobile. The mobile is locked with "Pattern Lock or Finger Print Lock some one else. Snapdeal is says " Unbox Khusio ki chakri Diwapli par" but I feet that the transaction is become a " Unbox Dukho ki Chakri". I am going to media for disclosing the transaction & showing that what type of deal is being done with costumer.

WESTERN DIGITAL 1TB Sata Survelliance HDD For DVR System (WD10PURX) - Purple (Order ID: [protected] (1 Item) is not delivered.

Order ID: [protected], Placed On 21 Oct, 2016
Customer Information

Total Rs. 4, 100
Delivery Charges FREE
Discount (-) Rs. 340
Freecharge Balance Redeemed (-) Rs. 75
You Paid Rs. 3, 760

status shows delivered.

I registered complain, but it did not give response

Actually, i ordered puma shoes and when i got the product, it was not fitting me due to some size problem, so i requested the snapdeal for exchange and deliver me with the larger size than the actual one but the snapdeal doesn't responded it and it returned with the comment that it doesn't meet the quality standard, though i returned it as though it was delivered to me and it's customer care service is not responding..they didn't pick up the call.

I had ordered a sonata watch which was not delivered on delivery date which was 29th October. When I contacted them they said they will send the product however the didn't . I have cancelled the order and awaiting refund. I spoke repeatedly to the snapdeal assistants. all I got was useless apologies

I have ordered a prasid english learner laptop on 19th oct 2016. Snapdeal specified est delivery date in between 27-31st oct. But I havent received it till 5th nov. What is the issue with u guys? I[censored] cant deliver products on ur specified est delivery date, then whats the use? I might have bought from other sites. U say "unbox happiness", it was suppose to be a diwali gift, now how do I unbox happiness. Kindly explain.

I have purchase a executive chair from snapdeal on Oct05(Order ID: [protected]) via credit card payment. snapdeal provided a distant delivery date of between Oct 26- Oct30. After pursuing multiple time they dispatched the order on Oct 25. but product was not Delivered by Oct 30. On chasing again they revised the deadline to Nov 01. that also crossed. When again contacted customer care, they said to resolve it with in 48 hours. even those 48 hours crossed. and now again they have increased deadline by Nov 07. Its been 31 days now(Nov05). they are holding my money from past one month and they doesnt seems to care about this. and after holding for this much time i dont want to cancel this order. what action i can take against snapdeal?

I Received Mail from Snapdeal for Moto turbo 4 g mobile of Rs. 3999/- but
I trying place order 3 to 4 time in same day, after received offers mail (mail received day and time) but not able to place order of Moto turbo in offer price, I was able to other products but not able to buy moto turbo 4g mobile.
I communicated many time with snapdeal regarding this matter but he always said give me image of received mail, work is process, we call you within 24 hours and many more
and finally he said its technical error, I can’t help to you
communicated mail id : [protected]@snapdeal.com, [protected]@snapdeal.com, and Reference number: 33163212.
kindly look into this

I have received my Water Heater Geyser which is defective product. I applied for a replacement but it got auto-cancelled. Then i called up the Snapdeal support but they denied for replacement and informed that they will not be able to replace the product as the replacement was rejected. I called the company of the geyser and they came and told that the Geyser plate is broken from inside and they will not be able to support as the warranty is not valid for Snapdeal products. I am now helpless and not able to use the product and have packed it in a box and kept for replacement. I am looking for help.
Order ID : [protected]

Dear Sir,
Snapdeal cheating me. i am snapdeal app refer to my and my friend is also purchased product. offer delivery refer amount is not received both. the snapdeal cheated to Customer. Snapdeal is saying your friend install the app minimum 300rs product purchase. successful refer the app you both win referral amount . Please take action on snapdeal. And please give my referral amount.

I have purchased cozy recliner and two other products from snapdeal on 6th of october . The cozy recliner was worth Rs.75000 and was available at discount of 75% on snapdeal diwali unbox happiness offer . With discount, the product was available at Rs.20874 and I paid the same amount through net banking.

As per tracking update from snapdeal, I was supposed to receive the product by 5th Nov. On 5th nov 2016, I get message that the product cant be delivered and money will be refunded.

Snapdeal has used my money for a month free of interest and failed to abide by their commitment. I need snapdeal to give me another product worth Rs. 75000 instead of refund.

Regards
Ganesh Gadge
[protected]

I ordered micro max silver canvas 5 on 25 th oct, i received it on 28th of oct when i tried to switched it on its never working after that i call snapdeal customer care to confirm this after that they assign an service engineer for this, 1st of nov service engineer came and check the mobile he confirm that mobile is not working, we will replace this, on 2nd nov snapdeal person came and collect the mobile, now they said my req is wrong. till now i didn't get my mobile i have all mails which i received from snapdeal and recorded calls also.if i didn't get any confirmation about my phone till today evening i will file a complaint in court pathetic service

Order ID: [protected] (1 Item) DETAILS
i have Placed my order on 27 Oct, 2016 got message will deliver your product Between 3rd Nov to 6 Nov 2016 .
One find day on 2 nd November getting message that will not able to deliver the product coz stock is not available but if i check snap deal website it is available but without discount so now this ppl are saying pay the actual
why should i pay extra when you people have take money in advance and generates the bill also

Why ruining all Indian companies image by doing wrong thing

I placed two orders in Oct16. First Order no [protected] /12/10/16 for Samsung Rapid (SS2) mobile charger. Snapdeal supplied a defective material initially and replaced it after i raised the request. But the replaced item, but the replaced item is also found defective. I could not ask for replacement within 7 days since i was travelling from Bangalore to Delhi and was busy. Now the Snapdeal is refusing the resolve the issue by replacing or refund of the money paid by me.

Dear team,

I have bought a new mobile (samsung j3) and order Id [protected] . It is recieced on 03/11/2016. But I want to return my order because, My brother has gifted another mobile for me. So this is no need for me. I have called your one of your executive and told about return. He says, it is not possible. I really want return the product and Refund. Please do the needfull.

Thank u.