Snapdeal.com Complaints & Reviews

I'm highly embarrassed with snapdeal they sent me a duplicate product and now not responding for reverse pick up and refund. The order was for Nivea whitening lotion and order no was [protected] after I raised the complaint to snapdeal they asked me to send product photos along with original product pics. But it's more than 4 days they didn't respond neither call nor mail however few reference no I got against my queries those are 34572812 n 34687673.. When I post the same to sd fb page they promised me to contact about this matter but no one contacts me I'm completely shocked how they can behave in such unprofessional way and even how they dare to send me the fake product online... Please guys be aware from snapdeal they are stealing our money...

Hi Team,

Would like to bring to your notice that the product sent by Vendor was used/ defective & while installing absolutely no support on call.
Please refer Order ID: [protected] for more info.
I have returned the product next day of receiving it & now the product is rejected by QC. This isn't fair form customer's point of view because I trusted Snapdeal & have paid full amount as COD. My question to you is why didn't the team do a quality check before sending the product to Me...do they know the product sent was old, used & infact defective piece which was noisy. Moreover it was the Wrong product which was sent, it didn't match the description nor the picture on your Snapdeal portal.

Request you to please look into this issue on priority basis & refund my money asap. As a customer I have lost faith in Snapdeal & it's farud list of vendors. Very disappointed with the service post the purchase & no support from your call center...just couldn't get thru your infinite loop of IVR. It's been more than a month still no solution. Total waste of money, time & effort.

I am intrigued to approach Consumer court & will escalate to your CEO asking for justice.

Awaiting for a quick response.

Thanks

Dear Snapdeal
Its regarding my order number:
Waybill No : [protected] Reference No : FCDW1250000
First the order is for the Maggie non veg combo i was really happy to see that you are giving a bowl set free with this too
But i receiver my product after 2 week ...am not living in a village amazon delivers here within a week and you are delivering here in 2 or more weeks
Second when i received package it was totally torn apart. and there was no bowl in it too i received only 23 pack inside and i felt cheated.
Please do something about it please .
Rajat Gupta
rajat.gupta.[protected]@gmail.com
[protected]

I had placed an order for laptop dated 7th Oct 16. Initial date of delivery was around 17th-19th October. On raising an query it was indicated it will be delivered between 19th-25th October.

Now almost a month has gone and I haven't received my item and there is no status update as well.

I tried to cancel the order, the snapdeal website doesn't allow me to do it.

Can you please assist? My order # is [protected].

The above order was placed on 6th october 2016. today is 4.11.2016 and the product is not delivered yet. the initial delivery date was between 19 - 24th october 2016. then it got a sms stating that there is delay in delivery of the product and i will get the product between 25-29th oct. 2016. again i got a sms stating that there is delay in delivery of the product and i will get the product between 31 oct. 2016 - 4th november 2016. today is 4th november, still the product is not delivered. i tried to track the awb p[protected]. but there is no update at all. the update is of 18th october (product is transit from hub gurgaon). i don't understand for any courier to deliver the product from gurgaon to chennai it will take more than 15 days. i have been calling snapdeal customer care since last 3 days (ms. priyanka / mr. karthik / mr. rahul) they are simple saying the product will be delivered. but no specific confirmation about the whereabout of the product. since vulcan is their own courier partner is it not possible to get the exact whereabout of the product. the tracking of the awb is of no use and there is no update at all after 18th of october. i want you to take it up strongly with snapdeal in delivering the product.

I have brought Micromax mobile from Snapdeal which Sim connector is not working so I have given for replacement from last 10 days, my replacement has not come customer care said it will arrive with in week and mobile has not come from last 10 days

Tracking id:[protected]
Mode of payment:kotak debit card (Pre-paid)
I placed my order on 28th october. Today it's 4th november and my product is still not delivered. This is very frustrating. I need my product urgently. Do something about it as soon as possible and deliver my product or i'll take actions on social media............ Or call me on -[protected]............

My order was a titan watch and it is received at time. But it was not operating means it was defective. After that i've requested for replacement.. I had to send the watch via courier... On 28th of october.. Till today, 6 days passed, the status is dispatching 🔜... And the customer care numbers are so busy so that i couldn't talk much. What should i do now..

Order id: [protected], placed on 12 oct, 2016,
Prestige paf 1.0 airfryer
Refund request ticket id: 33548213

I had ordered this prestige airfryer paf 1.0 placed on 12 oct 2016, which was delivered to me by 21st october 2016. the packing was not in good condition as there was only a thin layer of bubble wrap over the box. when we powered up the item, the fryer started showing "e1" on the display with consistent beeps, the touch display stopped responding too. i had immediately booked a return and refund, the item was duly packed in original condition with all accessories. the snapdeal given the refund request ticket id: 33548213, and intimated to me that the courier agent nuvoex will pick up the item within two days. don't know which planet snapdeal is located, i'm sure they are not on earth as it is been more than 12 days, the item lying with me. reminded snapdeal afew times through their torturous customer care (listening to their offer and getting to a person to talk to is the real torture). even contacted nuvoex about this. but the pick-up never happened. the amount i spent is with snapdeal trapped for literally 25 days now (i wonder how much interest snapdeal would be enjoying by keeping the money of cancelled and returned items!). i want the item to be picked asap and my money to be returned immediaately.
Hope this will not fall into deaf ears
Thanks and regards
Ajmal

I ordered pruton make pump but they delivered Newton make pump and the pump also not working .and I called the Snapdeal guys the customer care is also not responsibly replying.very poor service and cheating the customers.but I have done the same thing with Amazon for which the service is super.there is always difference between good brand and worst brand.snapdeal proves that they are worst.my mobile no .[protected]

I have return the product to different address other than the address mentioned to sent. I have sent to delhi warehouse instead of chennai warehouse. I have mentioned it my mail and they asked me to send the receipt. I have sent the receipt but they have not responded for that. I have mailed them several times. I have all the proof with me. I want them to refund my money as i have returned the product. They don't even responding for the mails that i have sent

I have ordered a moto g turbo phone from snapdeal on 24th oct 2016 and i have received the item on 28th oct via india post. After opening the package i found that the phone microphone is not working properly. So i raised a refund/replace request on 01 nov 2016 the website saying someone will call to confirm the issue and they will arrange a pickup. No one contacted me till. I have called snapdeal customer care twice. They said you will be contacted within 6 hours, its past 48 hours still nothing. How can we trust this site.

We received a faulty product (Ifb microwave) on 13th oct from snapdeal for which we filed a replacement request after engineer from ifb confirmed it was faulty product on 15th oct. The courier partner never picked up the product and gave the reason that we refused the pickup, snapdeal closed the request. We called to reopen the request which was again closed by snapdeal citing the reason that our phone number is not reacheable. Truth is no one ever called or came for pickup, we have given our alternative number as well. Since then we are calling the customer care everyday and they assure us to take action but till date no action has been taken. This is highly disappointing, i would also name a few executives who attended our calls, assured us but did not do anything. Poonam, pranav, shubham & abdul were few executives who assured us but failed to do so. Now they are saying that the request is closed as it is past the period of return. You can check all the recordings.

Please help us in getting our product replaced or refunded.

Order id [protected] product wonderchef cookware set.
I found one of the kadai in damaged condition. It is bend from the top. Now when i ask for replacement it says that item is out of stock where as it is available on snapdeal on same date i.e 3 nov 16.Then snapdeal says me go for refund but we cant pick up the item, you send it to us. If i have to do all these then why should I go for online shoping .If packing is good and item is damaged it means Snapdeal does not check items before packing. It gives offer on damaged condition. Now I found really an untrustworthy cheating online shop.

Order no:id: [protected] (13 items)
Placed on 3rd october 2016
Website: snapdeal.com
Refund not received yet
But snapdeal says it has refunded... Rs, 33, 000 is a huge amount.
They have only one complaints phone no and its always engaged.
They have removed the email help also
What to do now to get the large amount back?

Jyothi mk
To snapdeal.com 26 oct at 3:25 pm

I have cancelled the following paid orders:
Item 1
Classic essential red stainless steel 2 ltrs sauce pan with...

Item 2
Tulip brown & cream 3+1+1 seater sofa set

Item 4
Dolphin 2 in 1 gas lighter with led torch - multicolor

Item 5
Safari traffik-anti scratch red 4 wheel hard luggage-size sm...
Not received but snapdeal says its delivered
Item 8
Pigeon stainless steel fruity & vegetable trolley

Item 9
Micra polypropylene gas cylinder trolleys
Item 11
Kurl-on woodz queen size bed with wardrobe & side table
Item 12
Safari traffik-anti scratch teal 4 wheel hard luggage-size s...

No refunds have been received by my bank till now. Take it up as urgent
Call back on my new mobile no:
Mobile:[protected]
Dr. Jyothi nagesa

I have re urned product on Oct 14, 206. Collected by jv xpress Mangalore. I have received receipt for the same. Yet Snapdeal says no returned product and refund not done.

Dear sir

I have an ordered microphone with amount more than 900/- but i have recived wrongly microphone with amount less than 400/- after that i was called to snapdeal costumercare for return this item and demanding for refund, but his executive was refused for refund. According to executive i was paid only 364 but shoping time payment deduct from my account with more than 900.
Kindly requesting to you please help soon.

Regards
Arif asgari
[protected]

I have ordered Wildstone Forest Spice Perfume Body Spray on 20th Oct 2016 Order No. is [protected]. Order was expected by 25th Oct'16 but it was not received by me instead received mail & message stating that the order has been delivered.
I have already paid for the same through Credit Card.
Also submitted a complaint on 26th Oct'16 for the same Reference Id is 34095384.
Till today i.e 03rd Nov 2016 i have not received the order.
After contacting Customer Care there were only replies saying "We will get back to you."
Please look into the matter & send the order.

I have ordered Reebok shoes on 22nd Oct 2016 and it is to be delivered on 27th Oct but I got the msg that the delivery is attempted but could not delivered but actually they have not attempted even I got the same msg on 28th oct and then I got same msg on 2nd oct and got the call from delivery person after I complained to snapdeal on 1st nov 2016 but since I was out so told him to deliver on 3rd Nov the delivery boy called me and told me that I am coming in 1hr. time but then after 30mins he again called me that it has been cancelled by snapdeal, then I called to snapdeal they are saying it has been cancelled by courier company they both are just playing passing the bugs on each other and this is not the first time it is happening this is happening everytime even last time I got the product defected and when I place order for replacement then the product is not available then you have to either refund or keep the same defected product . There is clean and clear wrong intention of snapdeal just to fool the client .

Dear sir,

I have ordered this product Adidas Ax2 Olive Wildlife|Camping Sports Shoes on snapdeal dated26/10/2016 for Rs 4004 with festive discount of 25% on Amex card. The product was supposed to be delivered on 31/10/2016. On 02/11/2016 snapdeal has cancelled the order and initiated the refund of the same amount to my bank account. But the product is still available on their website with higher price tag. When I contacted the customer care they say that the seller is different and they can help about it. Because of this order which I placed on snapdeal I missed out many offers on other online shopping portals like amazon, flipkart.
I understand that, Snapdeal by providing cheap deals with fake sellers on their website, they are generating money for 10-15 days or more and enjoy the interest on the same and then cancel the order by saying the seller has backed out the deal. I have waited for the offers so long and got cheated badly by this snapdeal. Even though they have returned the money, I have not got the product I wished for at very lower rate. I have attached the image of the product availabity on snapdeal on 03/11/2016 along with the invoice of my previous order on 26/10/2016.
Request you to take necessary steps against Snapdeal, to honor my order and provide the desired product.Order ID: [protected], Placed On 26 Oct, 2016, Suborder Id: [protected]

Regards
Praveen Kumar U
[protected]
The federal Bank Ltd