Snapdeal.com Complaints & Reviews

I order a lee blue & white sweater on 25/10/2016 and my delivery date is 31 oct. order no.FCGN449014. i am very upset from there services.they did not deliver my order on time and when i call to customer care they even did not give a satisfied reply.i call to customer care 4-5 times and they again again tell me that we schedule we schedule again and all this nonsense...

Recently i bought two set of shirts in snapdeal. As i had sizing issues i have raised a return. Post return pickup i have received the refund only for 1 shirt. Refund is not received for 2nd shirt. Raised multiple complaints to snapdeal but response is not satisfied. Even shared invoice details for reference but still no improvement. I am following up for this issue for past 7 days, but still it is not resolved.
Order no:[protected]
Complaint no (Filed on 30th oct) :34063460

I have bought gionee multimedia phone from snapdeal on 24.10.2016 where in specification details, it was not mentioned properly about weight of the product which is very heavy and makes to transform decision. Secondly its battery drains up and it switches off very recently. There is advertisement from snapdeal that we provide 100% satisfaction to customer and provide return policy if any product damaged, unsatisfactory or different from specification. I would be very helpful if snapdeal would resolve the issue with refund of amount as early as possible.

I ordered a smartphone of rs5500 on 1st October 2016 after reciveing the products I found damage so I returned it... they promise me to return in 2days but it is now 3week gone but I did not recive my phone... I contact them many time they tell me that it is under processes but now they did not answer my mail and not puck up my phone...
what should I do!!!

I have ordered jeans pant from snapdeal. As it was defected i decided to return it. But my order status shows that my refund request is cancelled as product failed the quality check. Product was defective & that is why i have returned it. How can you cancel my return request? Iit has been a 15 days snapdeal has accepted my product. Also there is no customer care to contact with.

Sir, i placed redmi note3 mobile on 2nd oct 2016, order id: [protected], received on 5th oct 2016 and from second day itself we experienced that mobile is under quality in some specs. So, i tried to place it return but there not showing return option. After many calls to customer care they suggest to place it to replace request and we do so (Reference no:[protected] on 15th oct 2016 courier boy took mobile. Money and mobile both in their hand... After that we are facing terrible experience that no further shopping in snapdeal. Still we are calling customer care, they said we will contact you by 24 hr. We send mails to snapdeal help center but not responding proper way.in their mial.. Sorry unable to complete your request. It is almost one month long time we are facing their delay to refund. Please help us...

I book a Hot Slimming Shaper Belt from your snap deal shoping & I have recd product, but we use only one time but quality was very poor, belt material was spread both the side.pl refund my amount immediately.pl sort out this issue on top most priorty.we are waiting your reply.

I purchased 2 recliners of Maroon color from snapdeal recently. One of the recliners(material - leatherette) had minor tears on the rear end, which should be easily repairable. Since I ordered 2 of the same color and since the site mentioned the product to cover manufacturing defects warranty for a period of 6 months, I understood it should be a direct thing to call for repair and have it sorted. However - even after writing thrice to snapdeal customer service and repeatedly calling up their customer care number+91 [protected](as mentioned on their website); I havent received any resolution / call / even an email stating someone is looking into my problem. Pathetic customer service, we expect better service from a renowned service provider, especially when multiple purchases are being made for objects to be used long term.

Snapdeal is a big cheating company. They are fooling people and making them helpless.

I ordered 1 bedsheet - fagna creations cotton bedsheet & 1 dress material - gopi creations dress material. Bedsheet i did not like as its threads were out & dress material-they sent wrong dress material. I ordered blue colored suit but they sent me some black & white different bad fabric suit for which i put return request within half an hour of delivery. When i sent it back they said that the quality check failed & your product will be sent back to you. They told that they cannot return my money. They said bedsheet is used which is not the case. I have attached pictures of bedsheet which shows i did not use it & sent back as it is. For dress material, i don't know till now why my return request declined.
You can check call records from snapdeal showing that how many i have called them for both the things. First they sent me wrong things and later they don't even return my money.
I don't understand what quality check was failed. I just returned what they sent.

I contacted them many times both on call & on social media but every time they say we are working on it on priority & assure me that they will solve issue but nothing happens.

Even their customer care representatives are rude on call.

Please help. I want my refund i. E. 460+539 =999/-

Order - [protected] (Suborder [protected])
Order - [protected] (Suborder [protected])

I have purchased a godrej microwave oven during diwali 2016 with 25% bank discount. After 10 days the snapdeal cancelled my order. Now there is no offer. I have to purchase the same by spending 25% extra. I saw a similar complaint by other buyer also here. This means that they intentionally cancelled all the orders bought on diwali offer. Pure cheating.

Order id: [protected]; xxl bean bag has been ordered on snapdeal on 25th oct. But yet by today it has not been dispatched.

I am based out of Bangalore and recently purchased a study table that requires installation. Order No is [protected]. It is mentioned in the product page that free installation service is provided by Snapdeal. I have been trying to reach Snapdeal customer service for the last two days to no avail. No replies for any of the emails sent. This is a pathetic service from Snapdeal. This is my first major order from Snapdeal (have been with Amazon/Flipkart for the last 6-7 years) and I don't think I will be placing anymore orders on Snapdeal. Complete cheats.

Hi,
First, Snapdeal can deliver item to remote area but could not collect same defected piece from same area since they don't have pick up facility. How come drop facility is available in that area? It was my last shopping with snapdeal anyhow.
I ordered a cooker from snap deal (order number [protected]) and received a defected piece from them. They did not collect it from my location since it is in Navi mumbai. Navi Mumbai is remote location according to SNAPDEAL.
As requested by snapdeal customer care executive (since they don't have pick up facility in my area), i send defected item via courier at provided address. But Snapdeal never refund my courier charges.
According to Snapdeal policy, on receiving item and quality check, courier charges will be send back to customer if item is send back by customer. In my case, it never happened. I need to call them or write them again and again to get courier charges.

I have purchased a microwave oven during diwali 2016 with 25% bank discount. After 10 days the snapdeal cancelled my order. Now there is no offer. I have to purchase the same by spending 25% extra. This is cheating by snapdeal.

Becareful while ordering on snapdeal. They cheat.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.
Snapdeal cheat customers. Beware of snapdeal.

Replacement of faulty hp deskjet ink advantage 2520hc all in one printer delivered on 26th oct-2016. i sent email with images of printer and certificate
Given by hp engineer that the printer is dead on arrival, means not working since installation and need to replace.

I sent 4-5 emails and daily phone on customer care of snapdeal, but
No action. 4 days before they told that engineer visit schedulded
And he will call within 24 hours, but till date neither i received
Phone not he visited.

Kindly give your valuable advice.

Regards,
Manoj kr. sharma
M-[protected]

This is regarding my order no Order ID: [protected] put on 2nd October of
Orient 1200 mm Summer Crown Ceiling Fan Orient Gold
I ordered Gold color fan but it came in mix color(Gold+silver)
I asked for replacement on 7th of October. They picked up the fan on 10th October but still I have not got replaced order.
Attaching image to highlight color difference of fan.
Snapdeal has refused to replace/refund today after keeping me waiting for over 1 month. My complain request number with snapdeal is 31838224.
The person from snapdeal who accepted the issue showed his inability to refund/replace order. Sandeep Sharma- Senior customer care

Order id: [protected] (10 items) placed on 30 oct, 2016:
I purchased 10 no. unstitched clothes and made full payment through my yesbank virtual credit card on 30.10.16 when 20% cashback offer existed. it may be checked that these items were not barred from this offer on the day of purchase. the 20% cashback amount has not yet been credited to me.
I would request snapdeal to act on their itemwise commitment as per their offer on website on 30.10.16.

I am place my order on 26th of october. When i chose this product its shows Snapdeal gold benifit available and delivey within 5days if i'll pay by card. This is a gift item for my dear one, so i'll pay by card and order placed. After that its shows delivery by 3rd nov to 6th nov. I think this is the maximum time for delivery. But today 3rd nov. I didn't get any order or any update from Snapdeal. Its about 7 days whether before placing order estimated delivery date shows 3 to 5 days if i pay by card. Poor service of Snapdeal.

I ordered jumbo yellow teddy bear through snapdeal on 25 oct 2016 and my order I'd is [protected]. In my order status it is showing delivery attempted three times .
But I never received any call from courier company. I shared this issue to snapdeal at [protected]@snapdeal.com but no response from snapdeal.

Daily morning I am receiving sms around 10 am that your order will be delivered today. In the afternoon around 1 pm another sms delivery attempt failed.
I never received any call from courier company or even in that sms it is not mentioned the mobile no of courier boy so that I can make any contact with courier company.

I am requesting to snapdeal to look into this matter on urgent basis as this courier is very important to me.
Order I'd [protected]
Suborder I'd [protected]

I have ordered 2 qty of Shoes Island Tan Casual Boot size 7 but I received only 1 qty and i paid full amount of Rs.998/- my order ID is [protected]. Please contact me on [protected]. Your service is very bad. I never accepted this from snapdeal i thought this is good site for shopping but i was wrong. I want my order qty back. Please look into this matter.