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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
Complaints 14450
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Snapdeal.com reviews & complaints page 35

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A
anipromi
Dec 25, 2020
Resolved
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Resolved

Refund initiated but money not received
+2 photos
Aug 5, 2021
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Dec 25, 2020
Updated by anipromi
money not received
Dear Customer,

The refund against your order has been processed from our end. It will reflect soon in your account.

Thanks!
Team Snapdeal
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    A
    Akraj
    Dec 24, 2020
    Resolved
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    Resolved

    Address: Global apartment,plot no 42,balasore,bala sore odhisa,pin -756002

    ]: your prize amount of 12, 80, 000 will be deposited in your a/c when you pay 12, 800 1% of your total amount as tds (Tax deducted at source) charges
    [11/27, 11:24 am] +[protected]: hi sir we are very grateful to inform you that your number has been selected in lucky draw in our company so our company is providing you a mahendra xuv 500 car
    [11/27, 11:24 am] +[protected]: global apartment plot no42 balasore baleswar odhisa
    756002
    Received phone call from: +91 [protected]
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Verified Support
    Dec 27, 2020
    Snapdeal.com Customer Care's response
    Hi Akraj!

    Please do not respond to any Phone Call/Email/SMS/Letter claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

    Thanks!
    Team Snapdeal
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      R
      Rajes 984
      from Powai, Maharashtra
      Dec 23, 2020
      Resolved
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      Resolved

      I have ordered OPPO A53 mobile and I received samsung B110 i request for refund or replacement i raised complaint on 21st of December 2020 and they shared the complaint request number and replied as within 24 hrs we get back to you almost 48 hrs gone still no reply and response I don't know what to do worst customer service even i tried customer care no it saying there is no orders in this mobile no so please take action regarding this case.
      Suborder id - [protected]
      Complain request no[protected]
      Registered mobile no - [protected]
      Registered mail ID- [protected]@gmail.com
      Aug 8, 2021
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Verified Support
      Dec 27, 2020
      Snapdeal.com Customer Care's response
      Hi Rajesh,

      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

      Thanks!
      Team Snapdeal
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        P
        Prakashpant
        Dec 20, 2020
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        Address: Vikas Nagar uttam nagar new delhi

        Street dogs in my area are becoming very dangerous day by day they are bitting to everyone specially to children's.
        people are scared of these dogs. So i am requesting to you please take some imediate action on this and remove all dogs from my street.
        Snapdeal.com customer support has been notified about the posted complaint.
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          M
          Mohanagv
          Dec 19, 2020
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          Sir, i booked some item in snapdeal on 15/12/2020, but payment process not completed two times at avenue gateway, but the two amounts debited in my bank account.
          I attached and send png photo also to you.

          So, please refund the two amounts the same to my bank account
          +1 photos
          Snapdeal.com customer support has been notified about the posted complaint.
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            K
            Koushal Jat
            from Powai, Maharashtra
            Dec 16, 2020
            Resolved
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            Resolved

            Snapdeal said that you should self-return product but now they are not refunding my refund and courier and now they closed my return request.
            Order id : [protected]
            +2 photos
            Aug 5, 2021
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Hi Kaushal,

            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

            Thanks!
            Team Snapdeal
            Koushal Jat's [Complaint's author] reply, Dec 21, 2020
            No updates yet
            snapdeal is fraud company
            Plz don't buy from snapdeal
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              P
              Praveena Gupta
              Dec 11, 2020
              Resolved
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              Address: Delhivery

              When l call in snapdeal that l order a black brass and it came a golden color and item was damage also .they say black brass jwellelly set is sold and said can l confirm golden one l said l dont want golden one ...
              Really l have disappointes.. Now l want refund from snapdeal please give me refund
              Aug 5, 2021
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Hi Praveena,

              We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

              Thanks!
              Team Snapdeal
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                D
                Dr.S.K.Thakur
                Dec 10, 2020
                Resolved
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                Resolved

                Company has not returned my 213 rupees even after several mails and calls to company executive after passing more than one and half month.
                Aug 5, 2021
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Hi Customer,

                We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                Thanks!
                Team Snapdeal
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                  S
                  Shankari Raghul
                  Dec 6, 2020
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                  My smart watch dose not switch on😡😡🤬
                  Snapdeal.com customer support has been notified about the posted complaint.
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                    A
                    Ashwini@12
                    Dec 5, 2020
                    Resolved
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                    Resolved

                    Order Id:[protected]
                    Sub Id:[protected]
                    Physics textbook part 1
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Hi Shankari!

                    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                    Thanks!
                    Team Snapdeal
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                      S
                      swargvibha
                      from Powai, Maharashtra
                      Dec 2, 2020
                      Resolved
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                      Resolved

                      Despite repeated assurances, they did not issue refund. Thet kept giving new timeframes of 24, 48 and 72 hours. They are shameless and dont care about customers. We should all buoycot snapdeal
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 04, 2020
                      Snapdeal.com Customer Care's response
                      Hi Swargvibha!

                      We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                      Thanks!
                      Team Snapdeal
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                        S
                        sobb
                        from Powai, Maharashtra
                        Nov 29, 2020
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                        Resolved

                        Website: www.snapdeal .com

                        I bought a handbag from snapdeal which i should hav got on oct 22 2020 but d courier guy didnt deliver d parcel to me instead updated on d site that he has delivered d parcel and on repeatedly informind snapdeal they kept me on standstill for more than two months this is very bad customer care service shown by them which made me left with only option to drop my complaint here
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Nov 29, 2020
                        Updated by sobb
                        refund not recieved till two months
                        Dear Customer,

                        We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                        Thanks!
                        Team Snapdeal
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                          W
                          Wondershya
                          from Powai, Maharashtra
                          Nov 29, 2020
                          Resolved
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                          Resolved

                          I have ordered a chokor necklace through snapdeal on 8 Nov, 2020 and it delivered on 14th november. After opening box it's found empty. I am complain against this by email/app but your resolution it's not satisfactory. You have informed I have not fulfilled your internal checks. What is this. I have paid you payment and it is my right get right ordered item or money back.
                          I an again request to you please look into this matter and refund me urgently.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Hi Customer,

                          We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                          Thanks!
                          Team Snapdeal
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                            M
                            Mary Kom
                            from Powai, Maharashtra
                            Nov 28, 2020
                            Resolved
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                            Resolved

                            I have ordered a black heel shoe through Snapdeal online on dated 20 Oct 20 with order I'd [protected].
                            The status of order on the tracking page shows delivered. But I have not received the consignment yet. I made several queries through e mail to Snapdeal customer support. But no efforts made from their side to resolve my issue. I have repeatedly requested for one to one conversation with customer care representative. The helpline number being IVRS doesn't reach to one to one conversation. My request for a call back to my personal number is also not answered till date. I wish an early response and solution to my problem. Kindly do arrange for refund at the earliest.

                            Tahnk you.
                            Aug 23, 2021
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 30, 2020
                            Snapdeal.com Customer Care's response
                            Hi Mary,

                            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                            Thanks!
                            Team Snapdeal
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                              P
                              pb44
                              Nov 21, 2020
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                              Extremely unprofessional behaviour from their end. Daft customer service. Despite repeated promises to cancel the product, they have forcefully shoved this subpar pirated book down my throat. They offer the customer no scope for honest mistakes and second thoughts. Snapdeal is a modern day snake oil seller and surviving on borrowed time.
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 23, 2020
                              Snapdeal.com Customer Care's response
                              Hi Customer,

                              We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                              Thanks!
                              Team Snapdeal
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                                H
                                Nov 20, 2020
                                Resolved
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                                Resolved

                                I have ordered "Red Tape Slip On Genuine Leather Brown Formal Shoes" Order ID: [protected]. Which is not right fit to my leg now when i request to return this Why you people closed return request without return.

                                What the hell i do with his big shoes, you people write trust Pay at the time of payment. Is this Snapdeal policy ?

                                I need this to return any how or replace with one number small shoes what I do with these big shoes which is useless for me.

                                Kindly Return this order or replace it else i should go to Govt. Consumer care service and complain about the same.

                                This is because people trust that they have done online payment and trust on your return policy on snapdeal . worse experience with Snapdeal.
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Dear Customer,
                                Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                                Regards,
                                Team Snapdeal
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                                  J
                                  Jessie c Akoijam
                                  from Powai, Maharashtra
                                  Nov 18, 2020
                                  Resolved
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                                  Resolved

                                  Yellow Diamond perfume Versace

                                  Yellow Diamond Versace:Order no : [protected]-The perfume was almost 3.5k-4.5 k per mall and other online website but the other day snapdeal was giving at 1300 sapprox. for 90ml, I was amazed, thought it must be tester than I saw 90 ml, being avid perfume lover I was keen on buying but my husband insist that it could be fake, such a huge discount on perfume is unlikely but I went ahead and bought it thinking it must be hourly deals and it...
                                  +2 photos
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                                  S
                                  S Pawaskar
                                  from Pune, Maharashtra
                                  Nov 13, 2020
                                  Resolved
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                                  Resolved

                                  I purchased one ghagra from Snapdeal.as it was pathetic so I returned and ask for my refund, but still i have note get any refund, every day i call their customer service, every day new executive heard my story and never give me satisfactory answers, five times i send them my accounts statements by email as asked by them, but still i have not got my refund of 836
                                  My order id-[protected] dated 7/11/20
                                  Suborder id-[protected]
                                  And refund reference no-6020592810946146005039
                                  They said they initiated refund on 11/10/20, but still I have not got
                                  Please do the needful
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 16, 2020
                                  Snapdeal.com Customer Care's response
                                  Hi Customer,

                                  We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                  Thanks!
                                  Team Snapdeal
                                  Sep 09, 2021
                                  Updated by S Pawaskar
                                  Till today I have not got any refund
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                                    J
                                    Jeresteen
                                    from Mumbai, Maharashtra
                                    Nov 10, 2020
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                                    Hello team,

                                    I had ordered for American-Elm Laptop stand from snap deal. When i opened the parcel there were 5 sheets of cardboard delivered to me. I immediately raised request for return and refund. A courier person visited home but refused to collect the parcel and asked me to raise quality. Since then no one have come and i keep receiving this message
                                    "Rescheduled Jeresteen, we will pick up your .. within 2-3 days. For smooth return, please pack your item with all original packing, invoice, MRP sticker and tags." and in the afternoon
                                    "the Pickup update: Hi Jeresteen, we were unable to pickup your item American-Elm Laptop ... since your item did not pass the quality check done by our courier. We are working on this case and will contact you within 48 hours. Track your return request at snpdl.in/khakmb3gz" I want you take strick action against this issue and let me know if the team plans to collect and refund or just leave. This a fooling business i feel like now.
                                    Kind Regards,
                                    Jeresteen
                                    [protected]
                                    Snapdeal.com customer support has been notified about the posted complaint.
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                                      S
                                      Shri Om Beej Spn
                                      Nov 10, 2020
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                                      Win price swift dzire car fraud msg

                                      Address: SHAHJAHANPUR, KACCA KATRA MOD

                                      Dear sir we are receiving this massage ( you are shortlisted in snap-deal, you win 2nd priz, e swift dzire value 8.20 lac for more information contact no. [protected], www.Snapdeal.In.Net massase received from no. 23327967...
                                      +1 photos
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