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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
Complaints 14453
Resolved
9451
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Snapdeal.com reviews & complaints page 35

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J
JanardanSingh
from Delhi, Delhi
Dec 31, 2020
Resolved
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Address: 6th Floor, Cyberscape, Golf Course Extension Road, Sector-59, Gurugram, Haryana- 122002.

I ordered walnut worth 900rs on 26th November 2020. Order id is [[protected]] . On app it showed expected date of delivery as 2 December 2020 whereas on 1 December out of nowhere the order status started showing Delivered. But I didn't receive it till today. I raised my complaint on 3 December since then their customer care is repeatedly asking me to wait for 24 to 48 hours whenever I call them, everytime they say they will arrange a callback from their backend team but I never got a single call from their backend team. I am very much frustrated and hopeless right now. It's been nearly one month now and they are really careless about this issue, like it's something normal which frequently happens on Snapdeal. I tried to contact the Xpressbess courier delivery service through which the order was supposed to be delivered and over a call their Delivery Manager and delivery boy both accepted that delivery boy who went to deliver the order didn't deliver it and took it back to their office and I did record that call. I am ready to provide the recorded calls to Snapdeal and told this thing to their customer care also but still they didn't even ask me to provide them recordings. Is this how they treat their customer's grievances? How can they do this to me. It's my hard earned money that's why I am asking for a refund.
I ordered many time before from them but this time if I won't get my refund how can I even trust Snapdeal anymore, forget about recommending it to someone else.
I want my full refund.
+5 photos
Feb 26, 2021
Complaint marked as Resolved 
Finally i got my refund after submitting complaint here and regularly calling their customer care for 2 months
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2021
Snapdeal.com Customer Care's response
Hi Janardan,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
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    R
    Rajhira
    Dec 31, 2020
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    Address: Tapria complex, Bhuiphore Dhanbad jharkhand 828109

    Mujhe gandh a product mila tha jisko me pichle 1 saal se return request create kar raha hu har bar delivery boy aata hai or quality check failed kar deta hai but mujhe koi refund ammout 1432 rs abhi tak nahi mila
    +1 photos
    Aug 5, 2021
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Dec 31, 2020
    Updated by Rajhira
    Mujhe mera ammout refund kiya jay jald se jald

    Hi Rajhira,

    We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

    Thanks!
    Team Snapdeal
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      R
      Ravi N Mukherjee
      from Ranchi, Jharkhand
      Dec 30, 2020
      Resolved
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      Address: Snapdeal

      I refunded my undergarments, which was ordered on 23.12.2020, but still this date you not refunded the amount of Rs518.00 till today, please refund my said amount immediately. R.N.Mukherjee, Advocate
      Aug 5, 2021
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Hi Ravi!

      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

      Thanks!
      Team Snapdeal
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        A
        anipromi
        Dec 25, 2020
        Resolved
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        Resolved

        Refund initiated but money not received
        +2 photos
        Aug 5, 2021
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Dec 25, 2020
        Updated by anipromi
        money not received
        Dear Customer,

        The refund against your order has been processed from our end. It will reflect soon in your account.

        Thanks!
        Team Snapdeal
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          A
          Akraj
          Dec 24, 2020
          Resolved
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          Address: Global apartment,plot no 42,balasore,bala sore odhisa,pin -756002

          ]: your prize amount of 12, 80, 000 will be deposited in your a/c when you pay 12, 800 1% of your total amount as tds (Tax deducted at source) charges
          [11/27, 11:24 am] +[protected]: hi sir we are very grateful to inform you that your number has been selected in lucky draw in our company so our company is providing you a mahendra xuv 500 car
          [11/27, 11:24 am] +[protected]: global apartment plot no42 balasore baleswar odhisa
          756002
          Received phone call from: +91 [protected]
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          Dec 27, 2020
          Snapdeal.com Customer Care's response
          Hi Akraj!

          Please do not respond to any Phone Call/Email/SMS/Letter claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

          Thanks!
          Team Snapdeal
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            R
            Rajes 984
            from Powai, Maharashtra
            Dec 23, 2020
            Resolved
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            I have ordered OPPO A53 mobile and I received samsung B110 i request for refund or replacement i raised complaint on 21st of December 2020 and they shared the complaint request number and replied as within 24 hrs we get back to you almost 48 hrs gone still no reply and response I don't know what to do worst customer service even i tried customer care no it saying there is no orders in this mobile no so please take action regarding this case.
            Suborder id - [protected]
            Complain request no[protected]
            Registered mobile no - [protected]
            Registered mail ID- [protected]@gmail.com
            Aug 8, 2021
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Verified Support
            Dec 27, 2020
            Snapdeal.com Customer Care's response
            Hi Rajesh,

            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

            Thanks!
            Team Snapdeal
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              P
              Prakashpant
              Dec 20, 2020
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              Address: Vikas Nagar uttam nagar new delhi

              Street dogs in my area are becoming very dangerous day by day they are bitting to everyone specially to children's.
              people are scared of these dogs. So i am requesting to you please take some imediate action on this and remove all dogs from my street.
              Snapdeal.com customer support has been notified about the posted complaint.
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                M
                Mohanagv
                Dec 19, 2020
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                Sir, i booked some item in snapdeal on 15/12/2020, but payment process not completed two times at avenue gateway, but the two amounts debited in my bank account.
                I attached and send png photo also to you.

                So, please refund the two amounts the same to my bank account
                +1 photos
                Snapdeal.com customer support has been notified about the posted complaint.
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                  K
                  Koushal Jat
                  from Powai, Maharashtra
                  Dec 16, 2020
                  Resolved
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                  Snapdeal said that you should self-return product but now they are not refunding my refund and courier and now they closed my return request.
                  Order id : [protected]
                  +2 photos
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Hi Kaushal,

                  We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                  Thanks!
                  Team Snapdeal
                  Koushal Jat's [Complaint's author] reply, Dec 21, 2020
                  No updates yet
                  snapdeal is fraud company
                  Plz don't buy from snapdeal
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                    P
                    Praveena Gupta
                    Dec 11, 2020
                    Resolved
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                    Address: Delhivery

                    When l call in snapdeal that l order a black brass and it came a golden color and item was damage also .they say black brass jwellelly set is sold and said can l confirm golden one l said l dont want golden one ...
                    Really l have disappointes.. Now l want refund from snapdeal please give me refund
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Snapdeal.com customer support has been notified about the posted complaint.
                    Hi Praveena,

                    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                    Thanks!
                    Team Snapdeal
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                      D
                      Dr.S.K.Thakur
                      Dec 10, 2020
                      Resolved
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                      Resolved

                      Company has not returned my 213 rupees even after several mails and calls to company executive after passing more than one and half month.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Hi Customer,

                      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                      Thanks!
                      Team Snapdeal
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                        S
                        Shankari Raghul
                        Dec 6, 2020
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                        My smart watch dose not switch on😡😡🤬
                        Snapdeal.com customer support has been notified about the posted complaint.
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                          A
                          Ashwini@12
                          Dec 5, 2020
                          Resolved
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                          Resolved

                          Order Id:[protected]
                          Sub Id:[protected]
                          Physics textbook part 1
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Hi Shankari!

                          We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                          Thanks!
                          Team Snapdeal
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                            S
                            swargvibha
                            from Powai, Maharashtra
                            Dec 2, 2020
                            Resolved
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                            Resolved

                            Despite repeated assurances, they did not issue refund. Thet kept giving new timeframes of 24, 48 and 72 hours. They are shameless and dont care about customers. We should all buoycot snapdeal
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 04, 2020
                            Snapdeal.com Customer Care's response
                            Hi Swargvibha!

                            We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                            Thanks!
                            Team Snapdeal
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                              S
                              sobb
                              from Powai, Maharashtra
                              Nov 29, 2020
                              Resolved
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                              Website: www.snapdeal .com

                              I bought a handbag from snapdeal which i should hav got on oct 22 2020 but d courier guy didnt deliver d parcel to me instead updated on d site that he has delivered d parcel and on repeatedly informind snapdeal they kept me on standstill for more than two months this is very bad customer care service shown by them which made me left with only option to drop my complaint here
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Nov 29, 2020
                              Updated by sobb
                              refund not recieved till two months
                              Dear Customer,

                              We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                              Thanks!
                              Team Snapdeal
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                                W
                                Wondershya
                                from Powai, Maharashtra
                                Nov 29, 2020
                                Resolved
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                                Resolved

                                I have ordered a chokor necklace through snapdeal on 8 Nov, 2020 and it delivered on 14th november. After opening box it's found empty. I am complain against this by email/app but your resolution it's not satisfactory. You have informed I have not fulfilled your internal checks. What is this. I have paid you payment and it is my right get right ordered item or money back.
                                I an again request to you please look into this matter and refund me urgently.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Hi Customer,

                                We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                Thanks!
                                Team Snapdeal
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                                  M
                                  Mary Kom
                                  from Powai, Maharashtra
                                  Nov 28, 2020
                                  Resolved
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                                  Resolved

                                  I have ordered a black heel shoe through Snapdeal online on dated 20 Oct 20 with order I'd [protected].
                                  The status of order on the tracking page shows delivered. But I have not received the consignment yet. I made several queries through e mail to Snapdeal customer support. But no efforts made from their side to resolve my issue. I have repeatedly requested for one to one conversation with customer care representative. The helpline number being IVRS doesn't reach to one to one conversation. My request for a call back to my personal number is also not answered till date. I wish an early response and solution to my problem. Kindly do arrange for refund at the earliest.

                                  Tahnk you.
                                  Aug 23, 2021
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 30, 2020
                                  Snapdeal.com Customer Care's response
                                  Hi Mary,

                                  We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                  Thanks!
                                  Team Snapdeal
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                                    P
                                    pb44
                                    Nov 21, 2020
                                    Resolved
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                                    Resolved

                                    Extremely unprofessional behaviour from their end. Daft customer service. Despite repeated promises to cancel the product, they have forcefully shoved this subpar pirated book down my throat. They offer the customer no scope for honest mistakes and second thoughts. Snapdeal is a modern day snake oil seller and surviving on borrowed time.
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 23, 2020
                                    Snapdeal.com Customer Care's response
                                    Hi Customer,

                                    We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                                    Thanks!
                                    Team Snapdeal
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                                      H
                                      Nov 20, 2020
                                      Resolved
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                                      Resolved

                                      I have ordered "Red Tape Slip On Genuine Leather Brown Formal Shoes" Order ID: [protected]. Which is not right fit to my leg now when i request to return this Why you people closed return request without return.

                                      What the hell i do with his big shoes, you people write trust Pay at the time of payment. Is this Snapdeal policy ?

                                      I need this to return any how or replace with one number small shoes what I do with these big shoes which is useless for me.

                                      Kindly Return this order or replace it else i should go to Govt. Consumer care service and complain about the same.

                                      This is because people trust that they have done online payment and trust on your return policy on snapdeal . worse experience with Snapdeal.
                                      +1 photos
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Dear Customer,
                                      Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

                                      Regards,
                                      Team Snapdeal
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                                        J
                                        Jessie c Akoijam
                                        from Powai, Maharashtra
                                        Nov 18, 2020
                                        Resolved
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                                        Resolved

                                        Yellow Diamond perfume Versace

                                        Yellow Diamond Versace:Order no : [protected]-The perfume was almost 3.5k-4.5 k per mall and other online website but the other day snapdeal was giving at 1300 sapprox. for 90ml, I was amazed, thought it must be tester than I saw 90 ml, being avid perfume lover I was keen on buying but my husband insist that it could be fake, such a huge discount on perfume is unlikely but I went ahead and bought it thinking it must be hourly deals and it...
                                        +2 photos
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