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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
Complaints 14453
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Snapdeal.com reviews & complaints page 39

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S
Shiladitya Chakrabarti
Aug 15, 2020
Resolved
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I am interested in bying a used 2 anna bull coin as shown in this e-commerce site. The company is sending message to my mobile phone several times to use promo code like sdfun and get relief of rs 400. But while applying this promo code, they are giving relief of only rs 70. This is cheating. Why are you luring a customer with false promise? Remember they have never said the said relie[censored]pto rs 400. It is a definite figure of rs 400. I want proper redressal of this issue and relief of rs 400 on the shown price of rs 709.
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2020
Snapdeal.com Customer Care's response
Dear Customer,

As per terms and conditions of promocode, you'll get 10% of the product value or maximum 200 Rs as discount.

Thanks,
Team Snapdeal
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    S
    Shijas P
    Aug 15, 2020
    Resolved
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    Address: Vaibhav vitthalbhai dankhara, shop no-134, silver stone arcade, near sbi bank. Casuwayroad, Singapore, Katargam, Surat. City surat/ state gujarat (24) , Pin:- 395004. GSTN : 24CJTPD4045A1ZL
    Website: www.snapdeal.com

    I ordered the product indo challenge all colour car&bike scratch remover, advance formula rubbing compoumd. But they give me the wrong product, they give me menstrual cup. I inform the details for snapdeal.[protected]. Still they are not return the product. And saying we'll return 2-3 days. Still i message the company. Now it the same word repeating that company more than 14 day's. They'll not respond properly. So i need law kindness.
    Aug 20, 2020
    Complaint marked as Resolved 
    Still they not contact me. Too many time I message that company. But they are not respond
    Snapdeal.com customer support has been notified about the posted complaint.
    Dear Customer,

    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

    Thanks!
    Team Snapdeal
    Hi Shijas!

    We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

    Thanks!
    Team Snapdeal
    I add company invoice
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      D
      Dar tasveer
      Aug 14, 2020
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      Address: Khosa pora khansahib budgam

      Snapdeal company employees call me for deposit 24500 then not recieve my call
      Snapdeal.com customer support has been notified about the posted complaint.
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        S
        Sweety Baruah
        Aug 13, 2020
        Resolved
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        Resolved

        Prize dega bolke money le lia tax bolke
        +1 photos
        Aug 5, 2021
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Aug 13, 2020
        Updated by Sweety Baruah
        [protected] or[protected] ye do number se 1 gante pehele aj mugse money transfer korbaya Snapdeal ka prize dega bolke

        Dear Sweety,

        Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

        Regards,
        Team Snapdeal
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          S
          shreya mohanti
          Aug 10, 2020
          Resolved
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          Resolved

          I have ordered 2pack of 500gram but i got only 1pack of 250gram pistachio
          Aug 5, 2021
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Dear Customer,

          We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

          Thanks!
          Team Snapdeal
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            J
            Janvi Shirkar
            Aug 10, 2020
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            Address: Rajeshivaji nager sakivihar road L&T GATE no 7 opposite Powai mumbai-400072

            Fitmonkey slimming sweat belt to men & women. My order delivered but i did not receive it. My address is right but my mobile no wrong update [protected]. My mobile no [protected] / [protected].
            +1 photos
            Snapdeal.com customer support has been notified about the posted complaint.
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              K
              kaleem mannur
              Aug 8, 2020
              Resolved
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              Actually i paced an order in snapdeal on 17th july 2020. Order status show me it will come till yesterday today it shows as that order is cancelled without any intimation to me and the refund is not done to me
              Aug 7, 2021
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Hi Kaleem!

              We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

              Thanks!
              Team Snapdeal
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                L
                LENOVO CUSTOMER
                Aug 7, 2020
                Resolved
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                Resolved

                Snapdeal is not refunding my money back.
                I have ordered redmi note 3 mobile of ₹11, 999 which was defective so i returned it back to them which they received then i asked for refund.
                They just say due to internal problem we can't refund back then i asked which internal problem they say this we don't disclose with our customers.
                But i have paid 11, 999 rupees where are they?
                I need my money.
                Order id:- [protected]
                Suborder id:- [protected]
                +2 photos
                Aug 7, 2020
                Complaint marked as Resolved 
                They just say due to internal problem we can't refund back then i asked which internal problem they say this we don't disclose with our customers.
                Snapdeal.com customer support has been notified about the posted complaint.
                Aug 07, 2020
                Updated by LENOVO CUSTOMER
                Snapdeal customer support says due to internal problem we can't refund back then i asked which internal problem they say this we don't disclose with our customers.
                Then what should i do ?
                I lost my ₹11, 999.
                I need my refund money as soon as possible.
                Verified Support
                Aug 10, 2020
                Snapdeal.com Customer Care's response
                Hi Customer,

                We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                Thanks!
                Team Snapdeal
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                  F
                  Farha Khan 01
                  from Muzaffarnagar, Uttar Pradesh
                  Aug 6, 2020
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                  I've ordered a jeans after delivery i dont like the product then i filed a return request they rescheduled my return 3 times and pickupboy came and he said that he has 3 return request of my product then he cancelled 2 request and approved third one its been 4 days now no reply from careand no reply from pickup boy
                  Please help me

                  My order id [protected]
                  My mobile no. [protected]
                  Snapdeal.com customer support has been notified about the posted complaint.
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                    B
                    Bhima Rai
                    Aug 6, 2020
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                    Address: New delhi

                    Just one question how these people are being able to get our mobile no and our snapdeal online purchase details? That means snapdeal you have the fraud
                    Or you are involved with the fraud..
                    We are stupid to trust online shopping specials snapdeal. Please gyues stop buying from this site..
                    Snapdeal.com customer support has been notified about the posted complaint.
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                      M
                      Manzil12312
                      Aug 5, 2020
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                      Address: Unknown

                      This is the 3rd time i have received a call from a gentle man from snapdeal claiming that i have won cash worth prize of rs.680, 000.00 or tata nixon. I ignored the first two calls entertaining for few minutes but the man i spoke just earlier today about the same bogus crap was very unprofessional he wanted my banking credentials and adhar card number to deposit the money when he knew i was just playing over the phone and refused to share the information he end up abusing and threatening me. They didn't get anything out of me but my concern is how they have my phone number (Snapdeal)? They had my order information which is not even delivered yet. From the very beginning i knew they were not who they say they are but my question is why snapdeal is not taking care of such data breach? Why your security department is not taking strict action against these fraudsters? I went to snapdeal official website to file a complaint but i couldn't find any option where i put down my grievances. I request snapdeal to look into these matters seriously so that we or every customers feel safe and secure purchasing from you. I am attaching the screen shots for the sms and phone number too. Thanks
                      Fraudsters phone number:[protected],[protected]
                      +4 photos
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 06, 2020
                      Snapdeal.com Customer Care's response
                      Dear customer,

                      Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

                      Regards,
                      Team Snapdeal
                      Aug 12, 2020
                      Updated by Manzil12312
                      Today i got a same call and the scamer end up giving me his details...the phone number :- [protected] please take necessary action.

                      I had called a helpline number that was supposedly Snapdeal's helpline number, to complain for a fraud call. The helpline staff reconfirmed that I had actually won Rs.8, 20, 000 and asked me to deposit Rs.3550 to start the paperwork procedure for the said amount that I had supposedly won. Upon deposit Rs.3550, they again said that the RBI is asking Rs.19200 to finalize the paperwork, I then realized that they were also fraud people. I did not deposit Rs.19200 but would want to get my Rs.3550.
                      I also have his government ID proof and his said Snapdeal ID Card.
                      I would request you to kindly look into my matter and refun money, lest I will be complied to file a complaint against Snapdeal, because they said that the former call was a fraud one, but they were actually Snapdeal employees in the consumer court. I also happen to have all his government ID proofs.
                      Do look into it as soon as possible.
                      Snapdeal.com Customer Care's response, Aug 6, 2020
                      Verified Support
                      Dear Bhima,

                      Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

                      Regards,
                      Team Snapdeal
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                        G
                        Greeneye
                        Aug 5, 2020
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                        Resolved

                        Have ordered for 5 dresses on 29 th july received it on the 2 of aug all clothes were different return was scheduled and the person refused to take it back. Customer care team is no where to be seen and no direct contact is these. Extremely disappointed with the service. And fraud customer service number is given. On the google for the same company. 17000 rs was deducted from my account
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 06, 2020
                        Snapdeal.com Customer Care's response
                        Hi Greeneye,

                        We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

                        Thanks!
                        Team Snapdeal
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                          G
                          Greeneye
                          Aug 4, 2020
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                          Dear team I have ordered for 5 dresses on 29th got delivered on 2 Nd aug all of them were different . Requested for a refund the person who came to take the product. Did not accept it because it was different did not match the image and tag was not there . Have paid 2000 rs in total and fraud customer care number was given and 17000 was deducted from my account .kindly look into it .
                          +1 photos
                          Snapdeal.com customer support has been notified about the posted complaint.
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                            M
                            mdsaleemk
                            Aug 4, 2020
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                            Kindly review the below message which i believe is an act of fraud in the name of snapseal by some miscreant.

                            Please so the needful in the interest of snapdeal and your customers.

                            The sms received today, copy reads as below "congratulation you are 1st prize of snapdeai company online shopping you 1st prize tata nexon car & amount rs 6, 90, 000/- plz you have to pay government service tax rs 6900/-) in date 04/08/2020 deposit details helpline number [protected]"

                            Rgds.,
                            Msk
                            Aug 15, 2021
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 06, 2020
                            Snapdeal.com Customer Care's response
                            Dear customer,

                            Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

                            Regards,
                            Team Snapdeal
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                              R
                              Rudradoshi
                              Jul 31, 2020
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                              Address: new delhi

                              At attached screen shot you clearly see that if order is shipped than waiting for refund initiation is 6 days in my case my order is even not shipped so please do action & do my refund my money immediately. my order id is [protected].
                              +2 photos
                              Snapdeal.com customer support has been notified about the posted complaint.
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                                Ķ
                                ķìłłəŕ Çhøpřã
                                Jul 30, 2020
                                Resolved
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                                Resolved

                                Address: Tonk city Rajasthan India

                                My product don't return but I want return
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Hi Kriti,

                                We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                Thanks!
                                Team Snapdeal
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                                  M
                                  Manasa anumul
                                  Jul 30, 2020
                                  Resolved
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                                  Resolved

                                  My cousin got a call from snap deal, and they said that he won prize money of rs.15 lakhs, and they ask him to pay amount for pan card link, gst, verification fee, registration fee etc., and he paid nearly 60, 000rs, and they asked for more amount rs of 12000, at that time we got doubt on this, and then we called to snap deal toll free number and snap deal people saying like they are fake (Agent people) and snap deal people started asking to pay 10, 000 rs for prize money and i again called to another toll free number, and they also started asking for amount and some of them spoke rudely to me but when i check in google reviews of snap deal in that it mentioned that snap deal never asks for money then why these people asking for money. I warned them as i given complaint to police about this then also they're asking for payment. Snap deal people don't know how to deal with the customers.
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 03, 2020
                                  Snapdeal.com Customer Care's response
                                  Dear Customer,

                                  Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                                  Regards,
                                  Team Snapdeal
                                  Snapdel frod with me 60000rs

                                  I am complaining about prize money fraud - Comment #3716130 - Image #0
                                  I am complaining about prize money fraud - Comment #3716130 - Image #1
                                  I am complaining about prize money fraud - Comment #3716130 - Image #2
                                  I am complaining about prize money fraud - Comment #3716130 - Image #3
                                  I am complaining about prize money fraud - Comment #3716130 - Image #4
                                  Frod with me snapdel company 60000amount

                                  I am complaining about prize money fraud - Comment #3716131 - Image #0
                                  Snapdeal.com Customer Care's response, Aug 10, 2020
                                  Verified Support
                                  Hi Vijay!

                                  Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                                  Thanks,
                                  Team Snapdeal
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                                    N
                                    NaJeeb Mohd
                                    Jul 30, 2020
                                    Resolved
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                                    Resolved

                                    I wish to complaint the mobile iPhone 7(128gb black) which I have ordered on snapdeal and i have received silver color. which was not a good quality also not working the headset, the color which I have ordered is not I have received also it has some sounds inside when shaking.
                                    Although I was not satisfied with this product
                                    I have returned my phone to refund.Last 5 days the status is showing quality checking in progress, i don't know what they are doing these days.Every day i send mail for the updates at [protected]@snapdeal.com, they give the reply next 24-48 hours they will rectify this.I need my money back.Please do the refund as soon as possible
                                    I'm looking forward to hearing from you to resolve this problem.
                                    This is my order id :[protected] place on 02July2020.
                                    +2 photos
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    I got my cash back !
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 06, 2020
                                    Snapdeal.com Customer Care's response
                                    Dear Najeeb,

                                    Hope you are doing good.

                                    Apologies for the inconvenience caused.We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days.

                                    Regards,
                                    Team Snapdeal
                                    Please refund my cash back to my bank account as soon as possible
                                    Snapdeal.com Customer Care's response, Aug 6, 2020
                                    Verified Support
                                    Dear Najeeb,

                                    Hope you are doing good.

                                    Apologies for the inconvenience caused.We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days.

                                    Regards,
                                    Team Snapdeal
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                                      R
                                      Raman Adhana
                                      Jul 30, 2020
                                      Resolved
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                                      Resolved

                                      Address: Sanwali sikandrabad billa foji daba

                                      I mitake my order
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Jul 30, 2020
                                      Updated by Raman Adhana
                                      I mistake my order
                                      Jul 30, 2020
                                      Updated by Raman Adhana
                                      Sorry i mistake my order
                                      Jul 30, 2020
                                      Updated by Raman Adhana
                                      Snapdeal - Cancelling order without any reason
                                      Jul 30, 2020
                                      Updated by Raman Adhana
                                      Snapdeal - Cancelling order without any reason
                                      Dear Customer,

                                      We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

                                      Thanks!
                                      Team Snapdeal
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                                        Riya Rupini
                                        Jul 29, 2020
                                        Resolved
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                                        Resolved

                                        Fraud call against owning tata safari
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

                                        Thanks,
                                        Team Snapdeal
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