Snapdeal.com Complaints & Reviews

Yellow Diamond Versace:Order no : [protected]-The perfume was almost 3.5k-4.5 k per mall and other online website but the other day snapdeal was giving at 1300 sapprox. for 90ml, I was amazed, thought it must be tester than I saw 90 ml, being avid perfume lover I was keen on buying but my husband insist that it could be fake, such a huge discount on perfume is unlikely but I went ahead and bought it thinking it must be hourly deals and it happens rarely. So excited was I when I RECIEVED WITHIN 5-7 working days, And LO BEHOLD as it has to happened I got SHOCK of my life, it was indeed a fake bottle with half filled, cap broken, different cover and powdery, iftar smelling syrup. Got good scoldings from husband, luckily I had asked for refund, lets see if SNAPDEAL really cares about customer and refund my money. Pictures

I purchased one ghagra from Snapdeal.as it was pathetic so I returned and ask for my refund, but still i have note get any refund, every day i call their customer service, every day new executive heard my story and never give me satisfactory answers, five times i send them my accounts statements by email as asked by them, but still i have not got my refund of 836
My order id-[protected] dated 7/11/20
Suborder id-[protected]
And refund reference no-6020592810946146005039
They said they initiated refund on 11/10/20, but still I have not got
Please do the needful

Hello team,

I had ordered for American-Elm Laptop stand from snap deal. When i opened the parcel there were 5 sheets of cardboard delivered to me. I immediately raised request for return and refund. A courier person visited home but refused to collect the parcel and asked me to raise quality. Since then no one have come and i keep receiving this message
"Rescheduled Jeresteen, we will pick up your .. within 2-3 days. For smooth return, please pack your item with all original packing, invoice, MRP sticker and tags." and in the afternoon
"the Pickup update: Hi Jeresteen, we were unable to pickup your item American-Elm Laptop ... since your item did not pass the quality check done by our courier. We are working on this case and will contact you within 48 hours. Track your return request at snpdl.in/khakmb3gz" I want you take strick action against this issue and let me know if the team plans to collect and refund or just leave. This a fooling business i feel like now.
Kind Regards,
Jeresteen
[protected]

Dear sir we are receiving this massage ( you are shortlisted in snap-deal, you win 2nd priz, e swift dzire value 8.20 lac for more information contact no. [protected], www.Snapdeal.In.Net massase received from no. 23327967

I have order to the man company ( Rouge ) body perfume I pay to 296 but bill to 296 + delivery charge but your staff come and handover to my courier collected to full amount ( Rs 325) so

Pls return amount Rs 296

I'm Rajan Mali from Thane. Received mail from [protected]@snapdeal.ind.in who works with Snapdeal.com, Jabalpur office on 16th Oct 2020 at 12.01 pm. After that till 23rd Oct was in touch with me via WhatsApp number [protected]giving me false promises that you will receive material worth Rs.100000/- against deposit amount Rs.30000/- which I was supposed to deliver in Thane district. She receives call of other people but doesn't even respond to my call or message. Now for refund she is not at all responding. Received agreement copy from mail id [protected]@snapdeal.ind.in
Complaint is against Neha & Kunal from Jabalpur.

I ordered hugo boss perfume but instead got an empty box and a stone inside the packaging. Seller name is MEHAK WORLD.

order id:[protected]

Dear Sir
Snapdeal deliver me very bad quality 1KG/each kaju and Badam against my booking 2kg each by transaction 2 times. After complaint snapdeal collected item and refund only half amount so i am writing and provide all proofs bank statement etc. Snapdeal consumer care person many time call me for resolution but from last one half month money not refunded (569 and 393 rupees) only 549 and 393 refunded. I have call record of consumer care persons also. Sanpdeal also misguided me as per attached snaps, they shows 500gm pack of two/each and send 250gm pack of two/each so i am booked 2 times.

Call from Snapdeal Mr. Alok Kumar, Mr. Mandip, Ramprakash Patel . Alok Kumar told me to pay pay to register the car. After he say to pay tds, Bank Register, GST, and other charges. Now I call those persons are switch off their mobile.

I am ordered in first of August supplier cancelled the order without any clarification
Payment still not refund
Awaiting for your immediate response

I wish to put light on one such issue I am facing as a seller. I have been registered on Snapdeal as a Seller past 2 years and a grave issue aroused after the COVID struck the Ecommerce hard. Snapdeal asked sellers to resume the operations but made absolutely no arrangement for picking up the stuff.

I manifested the orders in the beginning as soon as the marketplaces got functional online. No one showed up for picking the orders and I waited for them t pickup but after a week's time, I stopped addressing the orders as no one ever showed to pick up. On 12th June, I raised them concern on Seller support but no one called ever since then. We can't call their seller support, nor they have any deadline for giving responses. They don't really give a response at all. Since then, they are charging for orders auto cancellations and made a bill of 10k. I am attaching the screenshot of my recent tickets which were answered yesterday. After 4 months' time, they bothered to answer the ticket and when asked for the response time for a complaint, they said when the ticket comes we answer and we are not serving only you as a seller.

The dispute manager had absolutely no idea about the logistics not serving after COVID times, nor they are keeping a check on them. They said we have to see if they are not coming and inform them. A marketplace charging huge commissions for absolutely no services, no addressing concerns for sellers, and no hold for their Easyship services. They don't address the complaints and keep on making bills for sellers. When asked to close the store, they want us to pay for the cancellations (that was because their logistic partners don't show up) before shutting the store. I refused to pay down the charges that I was totally unaware of and told them to check on their logistics for why don't they picked up the manifested orders or check on their department for not addressing complaints on time, they refused to take any action against anything and just pay for charges and get your store shut. We have not dispatched the products because their logistics were non functional. To cross verify we dispatched an order after 4 months, i.e. as recent as 19th Oct'2020and again no delivery guy showed up to pick up the packet. Clearly, their logistics are non functional and Snapdeal have absolutely no idea about their own logistics services for which they charge sellers.

I have attached the screenshot for that also. I can't see my queries raised because of technical issues. I am glad I had the screenshot with me.

Most of the canceled orders they showed on the dashboard are not with the invoice numbers and I am not understanding their metrics at all. It makes me feel, how local brands and sellers could possibly understand their charges and policies that they themselves don't follow. Can you help us by any means or connect to the concerned people so that this issue could get resolved. I had a word with dispute team and they stated that I need to pay off the charges first to get my store off and the logistics is seller's concerns and they need to see if they are coming or not.

That brings me to a question that why the Snapdeal is charging us for logistic services when they are absolutely clueless about it? When asked for details of the delivery partners who showed up for manifested orders, they said they don't know.

I am looking forward towards a resolution on this.

Regards

Stuti Aggarwal
Owner, Proplady
Seller on Snapdeal

Dear sir Snapdeal was deactivate my account in last 20 days and i am trace many tickets but no any response please solve my query as soon as possible.
Registered mail id: [protected]@manartiexports.in

I ordered a snapdeal product, thereafter i raised a return request(size issue) on 20th of September 2020 and the product was picked from my place on 23rd of September 2020...but the return was never updated on my snapdeal account...for this i contacted courier service involved and snapdeal many a times but till date they haven't made any confirmation against my return...plz help to get my money back
Snapdeal order id-[protected]
Name-Karan Verma
Contact- [protected]
E-mail- karanmzms.[protected]@gmail.com

On 05/10/2020 adigital wrist watch received. Watch was belt less/broken.

Hello, this item is not showing in the returns tab, and i did no received the product it has been very long time, please resolve

Please resolve, it has almost been 2 and 1/2 months. But my product is still not received, please resolve.

Suborder id:[protected]

Supc:sdl[protected]

Sd reference no.:slp[protected]

Sku: se-tl-001

Awb no.:[protected].

I am complaining from so many days

Suddenly yesterday showing as delivered. I did not received product please resolve

Dear team,

I have a seller account but due to some technical issues, i am not able to log in and recover my account.

Mob no. [protected]
Email id: rajatiic. [protected]@gmail.com
Gst no. 09bzhpm3258d1za

Help me to recover the account or log in.

Thanks
Rajat maheshwari

Snapdeal is a website that abets fraudulent misuse of other people's name and money. DO NOT buy from them. I got an email from these guys about a delivery to an unknown address. I have never opened an account or anything with these people. But soeone has used my name and email address to open an account and order things online.

The order number is 3735457*** and I do not know anyone that lives in Shimogga which is where the package was sent.

When I emailed them, they just sent generic responses and didn't help me at all and then had the audacity to say this:

"As a facility for customers, anybody can place the order without creating account on our website."

I am writing a account of my horrific interactions with this useless company and will pubish it so the world can see how much these guys care about your safety anf protection of your name and money.

Sir; My self Arko Chakraborty. Few days ago a phone call from Snapdeal lucky draw service ; they tell me that you are win 1st prize from Snapdeal lucky draw contest and won a TATA SAFARI car from our Snapdeal lucky drawcontest . The car price is 126000/-. If you want cash then you need to pay some charges . Sir; I am belong a middle class family and we r stay a rented house. I think that this money can changed my life. So unfortunately i trust them and deposits the money thair accounts but they r cheated me. I lost 65700 rupees . Their phn no is- [protected].
Acc no. - [protected].
IFSC no. - SBIN0013418.
Acc holder - Mr. Arnab Haldar.
Bank - STATE BANK OF INDIA.
a
Acc no. - [protected].
IFSC no. - SBIN0013418
Acc holder - Mr. Sanjay Kr Saha.
Bank - STATE BANK OF INDIA.
Phone pay Number - [protected](Shamila Bibi).

Sir; My self Arko Chakraborty. Few days ago a phone call from Snapdeal lucky draw service ; they tell me that you are win 1st prize from Snapdeal lucky draw contest and won a TATA SAFARI car from our Snapdeal lucky drawcontest . The car price is 126000/-. If you want cash then you need to pay some charges . Sir; I am belong a middle class family and we r stay a rented house. I think that this money can changed my life. So unfortunately i trust them and deposits the money thair accounts but they r cheated me. I lost 65700 rupees . Their phn no is- [protected].
Acc no. - [protected].
IFSC no. - SBIN0013418.
Acc holder - Mr. Arnab Haldar.
Bank - STATE BANK OF INDIA.
a
Acc no. - [protected].
IFSC no. - SBIN0013418
Acc holder - Mr. Sanjay Kr Saha.
Bank - STATE BANK OF INDIA.
Pub pay Number - [protected](Shamila Bibi).

Hi sir,

Mera name Mukesh Patel Mene Addidass running shoes Order Kiya he Snapdel Pe Or Muje Deffrent Shoes mile or Snapdeal vale use picup nahi kar rahe he please help me sir .mera refund dilao please

Order I'd [protected] ( Sanapdeal)

Mobile no [protected]

Thank You !