Snapdeal.com Complaints & Reviews

I was ordered two girls top mayra pink poly crep and mayra blue poly crep top one by one but when i was received this two top is together one package but then i was return this two top i was received only one mayra pink poly crep's money. Then i was call the c care executive he says to me your money is secure when will your package receive in ware house then we refund your money in your accunt but one weak is done im not received my money yet. I am very disappointed for this.

Hi,

At the outset I would like to say I was very happy with snapdeal products until now. I had ordered the said product on 8th September and it was delivered to me on 30th September(which was extremely late and the packing was pathetic for the item).

I was happy with the product so I let it go. Until yesterday when the base of the product just cracked. I already tried contacting through the helpline and it din't work at all I got so frustrated just waiting for someone to talk to as to how to go about the situation . I tried going through the app it said someone would contact me in 24hours and nothing has happened yet .

I have ordered prestige gas stove. By mistake i have ordered gas stove with 3 burners instead of 2 burners. Later i have cancelled the order and received the message and email saying that we have cancelled your order and the money will be refunded within 5days. But unfortunately by mistake the item got delivered to address. Immediately i have contact you people saying i have cancelled but still got delivered. I requested them that i will return the product or replace it will stove with 2 burners and they guys said that they will get back to me within 24hrs and have escalated the issue. Till now no call or mail from your side. The package is not even opened nor used. I kept it like that.

I have purchased many items from snapdeal but never experienced this kind of issue. This not fair from you guys. Please immediately make me clarified. Will you accept my return request or not. If you are bothered about refunding the money then make replacement of gas stove with 2 burners. I m very much fine with that. But atleast do something. Need immediate acknowledgement. Fedup trying to your customer care number. No one cares. Dont just give me numbers saying call here or mail us... I have done all the stuff. I wrote [protected]@snapdeal.com also. No reaction from there also. Dnt just say that issue is escalated. Nothing is happening here.

I have all the mails about cancellation of my product and your mails saying we will get back to you and all. Will you accept my return request or not. If you are bothered about refunding the money then make replacement of gas stove with 2 burners. I m very much fine with that.

My order number is[protected] i couldn't receive the delivery because the courier boy refused to. He was disrespectful, arrogant and adamant. I had given all the necessary details and full address but he couldn't find my house and yelled and said "i cannot deliver to you."i have shopped with snapdeal many times and never had a problem. But this was the worst experience. This has deteriorated snapdeal's appearance and status

And he abused me

And number of delivery boy is [protected]

Hi team,
Happy diwali. I want to buy the herbalife products which are in my cart but want to know expiry dates for them which worth 11000, i l[censored] could look into this soon i can proceed for checkout. Thanks in advance. And also let us know where to see the manufacturing date for the productive specially for herbalife products. And how much u could charge for the international shipping

I order set of three puma socks, one of them is defective. I tried to return/replace but they wont allow me for it.
Also i have ordered a mobile cover, i got message from them that delivery attempt was unsucessful. I got the message twice but i was present at the delivery address all the time. I did not receive any calls from the courier personel too.
And also i have paid for both the items. And both belong to same order.

हमने आपको bean bag का आर्डर 10/10/16 को suborder id [protected] से दिया था।मैंने आर्डर track किया, आपने track में assured delivery on 27/10/16 को लिखा है।पर मुझे मेरा order आज तक नहीं मिला है। कृपया बताएं order कब डिलीवरी होगा।क्या यही है snapdeal service ?

Recently i have purchased the “hero green and black bicyle” sold by h parikh & co. Which was delivered to me after the due date and with wrong product.

At the time of order, the product mrp was shown as rs.12, 000 with 68 % discount and whereas the invoice has shown an amount of rs. 5, 800. The description and q&a of the product that i have ordered clearly shows that it is a 6 gear cycle with shimano rotary gears and whereas i have received a single speed bicycle which made my kid unhappy. I couldn’t find the phone number of the seller in the invoice or website to contact about this issue. I contacted snapdeal thru emai and sent all relevant information along with screenshots of the item that i have purchased.

I have raised the replacement request on the same day of delivery as the product delivered is different from the description of my ordered item. But snapdeal sent me a return form and asking me to send the bicyle thru courier. I’m not staying with my family and the item purchased was delivered to my kid at rajahmundry. It is not possible for him to take the 40 kg box to a courier and send the same.

I requested snapdeal to resolve the issue by at least asking the seller to send the gear set to the bicyle or any other amicable solution but in vain.

Snapdeal has also not posted my review that as a buyer i have written. They are not bothered about after sales and it is pure luck whether you get what you purchase or not. I'm totally disappointed with this purchase.

I have bought set of 6 cups from snap deal.com but the product turned out to be defected and did not match the product description provided by the seller. The cups have holes and jerk marks on handles and edges and has uneven outer surface with sharp bumps on them. The quality of the product did not match the description given on the website. When the very next day I made a return request according to the terms of their return policy, snap deal declined my request without any reason. I want to return the product and want the cost to be refunded to my account. Highly disappointed with the kind of service snap deal is providing with.

I bought one pair pu fine black sandal from snapdeal paying rs. 349.00+30.00 (delivery charge). on snapdeal's website, the mrp of this item is mentioned as rs. 499.00 and after 30% discount, my payable amount for the sandal was rs. 349.00. on receiving the item, i found that on the sandals, the mrp is printed as rs. 299.00, which proves that snapdeal is showing exaggerated price and then offering discount, thereby cheating the client. i want that the excess amount which i was forced to pay, should be refunded to me immediately.

I have ordered a toy wid order id-[protected] from snapdeal on 26 oct 2016 as it is under a snapdeal gold tag the delivry must reach me till 28 oct 2016. I had paid through net banking. But till now it is showing prepared for dispatch. I have made numerous complaints in last 24 hr but still dere is no reply from snapdeal. I have to gift it to someone on diwali i choose snapdeal because it is giving the fastest delivery they are keeping mum about it if thet change the delivery date sp they should inform the customer plz resolve my complaint

[protected]
Suborder Id.
Crocs blue sandals.
Return request was done by me mistakenly.
I wanted replacement of the product.
Packaging was poor.
Delivery was late.
Customer care waiting time is more.
Response time is 24hr.
It is committing to replace it one time n vice versa the second time.
Replace my product or take it back n give me my money .
Contact me soon.

Please do it sooner.

The mobile i ordered for my parents from snapdeal (order number [protected]), stopped working on the 9 th day (its a sd gold item and eligible for 14 day replacement). i requested for a replacement. the site is showing replacement request is registered and under progress. i received a mail also regarding the same. its been two days and no signs of initiating pickup.

I tried the customer service number. after going through series of stages (entering order id) they told to wait for the customer care executive waited so long no response.

I have purchase a cell phone by snapdeal.. On 28 october panasonic p55 megha.. Now i want to return it and refund my amount quickly as per possible hand to hand.. So please return and refund my amount.. Because this cell phone is working properly.. And its screen is blinking.. And a problem relate to its connectivity and storage... So i want return it.. And refund my amount.

I am ordered above said the product on 26-sept-2016, they are send different colour and what iam ordered . so i am requsted return taken from snapdeal, they are accepted and said send product manually, so iam send professional courier but they are not pickup the item, return back to me and again asked snapdeal and they told again send by bluedart courier .finally they are recieved and processed but to day send message quality check failed and not able to return amount . so i want refund my amount

I returned a chopper due to already damage part of it. Want my money baxk but i dont know how to enter account detail to get ky money back, please help am just having 24 hrs in hand... I just hope u can understand how urgent it is for me because as per the message i received from company am just having 48 hrs for getting my money back and allmost time is gone... U may take my account detail, registered mobile number whatever you want but i want my money back

Order number [protected] iam purchase this mobile on 2nd october2016 and it deliverd to me on 6th october but mobile display is yellowish and colour is warm ...them irequest for snapdeal for replacement ..on 12th oct the snapdeal team picked up the product after 12days they said that your replacement request is decline and also they not getting my product today is28oct

I received a faulty s7 edge, (order id: [protected] placed on 12 oct, 2016) it has dead pixel in the down left of the screen. i had filed for a replacement and they accepted for the replacement. a guy came to check the fault of the product and he confirmed the product is faulty and gave me a receipt for getting the mobile exchanged. now the logistics or you can courier
(jv express)
(air way bill no. - sd[protected] came a day later than the estimated date to pick up the faulty product but he didn't pick up the faulty product, as i didn't had the "snapdeal brand box", i had mobile's box its accessories its label and all the contents inside the box i also have the retail invoice, even then he didn't take the faulty product with him. i called up the customer care and asked for remedy, they said they will send again for taking up the faulty product and replacing with a new one, but as of now, no one has come. the estimated dates to pick up are also increasing day by day. first it was 27th october then 28th october and as of now[protected]:31pm) it shows estimated pick up at 30th october.
This is a harassment and really depressing for me as i have spend a good amount of money and yet snapdeal is not listening to my problems,
Really painful for me as i have not yet received the replaced product.

Placed order for hindware chimney (Check the order id for the order placed date). Supposed to be delivered on 20th october but was delayed till 24th of october. No intimation about the delay or any message or call or any updates on the shipment. Finally the product was delivered by your renowned courier service gati (Such unprofessional behaviour). Got a message in the morning hours of 24th october that the product will be delivered by gati by so and so person. On calling the person of his whereabouts he very well says that he will come only in his preferred time. And finally his preferred time came at 7pm and the product was delivered at 7pm. And he was on call with someone and the way he was asking me for the cash was like as if i had borrowed money from him and he was asking me to pay it back. And he didnt even bother to check what the actual amount was.

Highlight is that after the delivery i get a message from snapdeal that "we have delivered you product but with a delay which is very rare. Hope you unboxed happiness"

About the product: (Unboxing (Un) happiness)

After the courier guy left and when i took the box inside i could hear some rattling sound from the box. I was skeptical about it that it could be a damage but had to console myself saying it might be the packing and not a damage. Called up the hindware cutomer care to schedule the installation and the person from hindware was sent the very next day. The hindware engineer opened the box and could see the whole glass on the chimney was shattered. He told me that i will have to contact snapdeal for the refund/replacement and hindware cannot do anything about the damage.

Refund/replacement:

After he left i used the snapdeal app to process a refund of the product. But snapdeal just wont accept my refund request. After furnishing all the bank details as asked i get a reply saying this request cannot be completed. Contact customer care for further info. Your so called cutomer care on contacting is a automated voice saying your the same lines from the app saying your refund cannot be processed.

Then after several attempts, gave a try for replacement and voila snapdeal accepted it the next moment.

Now with the replacement in place there comes a new vendor called nuvoex. The next day i get a message saying that my product will be picked up by nuvoex and pls keep the box packed with bill etc etc. The genius nuvoex person comes in the evening to pick up the chimney on his bike. On asking how was he going to carry the box he says he im sorry i didnt see what the product was mentioned as, hence i will go back and send a tempo to pick up the product.

And i clearly told him to pick up the chimney asap as i was going to vacate my house and shift to another house in a couple of days. After nodding his head he left.

Later i get a message from snapdeal that pick up was unsuccessful so please reschedule your pick up with preferred time.

My question is :??? Why on earth should i reschedule the pick up when it is your vendor who has done the mistake.

Ok for my mistake of buying products on snapdeal i did raise a request again. And on 28th october i get a message from nuvoex that the product will be picked up today. So ive been waiting since morning for this person to show up but nowhere to be seen. Till now.

My questions to snapdeal.???

All this while i have been trying to contact the customer care of snapdeal. But other than automated messages there is no human answering my calls.

I tried contacting on messenger. Dunno who are these avi, mukti and kavya. They are just copying and pasting the same reply again and again and again. Ever since ive been told that someone will contact me. But i'm yet to get a single call from snapdeal.

Can't snapdeal afford even a single call???

If not gimme a number to call i will make the call.

Is snapdeal so not ready to face its customers that it only has computer generated messages and online messages.

Is there anyone from snapdeal who can solve this for me.

I have paid 9354 rs for this chimney and all i have is a broken product lying in my house.

Who is going to answer all these questons.

Pls don't send me a message saying we have escalated this issue and we will get back to asap. Pls don't send me such vague replies.

I really want someone to call me and nothing else.

Just refund the money that i paid for the chimney.. I really dont want a replacement either.

I ordered a product :Prestige GTM04 Black 4 Burner Glass Manual Gas Stove with order id:[protected] on snapdeal diwali sale but after 2 days I found that the cost of the same product is reduced by 1000, so I raised request to cancel the order and was accepted . It was a prepaid order and the informed me that they will initiate a refund within 6 days. But to my surprise, still they delivered the same product to my security guard of my apartment when I was not at home and without contacting me.

Evening when I returned from work and got to know about the delivered product I contacted the customer care and informed the same issue and requested for return the product and initiate the refund but the customer guy was very rude and told me that since the product is delivered, it is not possible to return the product and refund the amount any more.

Now I have two two products and really upset with this act of snapdeal .

Please do the needful to check the company to do such cheating with customers and refund my amount at the earliest.