Snapdeal.com Complaints & Reviews

I have order placed on 03 oct 2016 and payment done.
I received wrong item when i am contacting snapdeal they only playing & not arranging reverse pick up order id: [protected] order id: [protected] (2 items)
Placed on 02 oct, 2016

Voltas 1.5 ton 183 v ey-w 3 star inverter air conditioner [free standard installation]

Wrong indoor unit delivered : voltas sac 185 ey

I have placed an order for usha el 2102 teflon 1000w dry iron-orange in snap deal with order id: [protected] placed on 03 oct, 2016. I have paid and amount of inr 891 after a discount of 261 rupees. The original price on site was inr 1, 152. The order is showing it was delivered on 10 oct, 2016 in the shipping address venkat, flat no 201, siriresidency, canara nagar, peerzadiguda (V), ghatkesar (M), rrdist, uppal busdepot, hyderabad telangana - 500098 mobile no: [protected]. But i have not received the product in the address mentioned.

I have raised the complaint on wed 10/12/2016, remained snap deal customer services couple of time after that. I have not received the product so far neither my amount got refunded back.

I had bad experience with snapdeal and the customer care did not keep the words they promise. They said in a 2-4 working days the problem will be solved but never kept their words. Please help me in getting my fund reverted back to my account.

Sanpdeal Order ID: [protected]
Snapdeal Reference no: 32114007
I was got wrong product and complaint on 13.Oct.2016
As ordered mobile Model no. XOLO ERA X .
Got wrong product Model no. XOLO ERA 4g which is wrong.
Snapdeal Engineer was visit my home n checked that product is wrong on 19th.oct.2016
SNAPDEAL have picked product by courier from my home on 21st.oct
Snapdeal received the product at sandeal wearhouse on 22nd.oct

snapdeal decline the quality check that product is right so we sending your same product which they received as per mentioned in email and sms.

I do not understand that what they did check quality match. As I got wrong item n also checked by snapdeal enginier at my home that product is wrong n now they are saying that quality check is not match. How is possible.

I also mailed on these Sanpdeal mail Ids - [protected]@sanpdeal.com and help+[protected]@sanpdeal.com
Today also talked with Sanpdeal helpline.
But still i do not get product.
Snapdeal is a worst service.

The model number i ordered was mc2146bl and snapdeal shipped me mc2145bpg.
Also they send mismatching invoice and i would not be able to claim the warranty.
Also they are s pathetic that they do not respond to my emails at all.. Almost 20 days and no action or response from snapdeal.
I requested them a revised correct invoice but they did not respond from the past 15-20 days.

I have ordered a product (Vego Grey and White Cotton Solid Short) in Snapdeal, order ID is [protected] but size of the product is not fitting so I raised replacement request. Then they scheduled for pickup the item on today (27th Oct 2016).

I got a call from courier person who came to pickup the item but he has not came to the address where I have mentioned for pickup. He was standing 1.5 kms far away and asked me to go there and return the product. He also said "If you want to return the product come here and give it otherwise keep it with you and if you want to send mail to Snapdeal you can send I don't care". He talked like very rude and sarcastic manner, I am very disappointed with his behavior.

He simply put the reason for not picking the item as "Customer want to keep the item" If I wanted to keep this product with me why should I raise replacement request?

I don't know where is the problem, whether Snapdeal giving worst service like this always or they do partnership with worst courier service in the world.

Worst service ever I have received from any online purchase. :(

Dear sir
I placed a order (Tshirt) with snapdeal on around 25-29 aug but i returned it as it was small to me in size and after that i called almost 30 times to customer care they are not intrested in giving me my 875rs plz look forward on this because they r not intrested in giving replys on mails also😢
I m also sending a pic in which u can see that snapdeal app is showing refunded susessfully on 9th sep but they pic up the tshirt on 13th or 14th
I placed a adidad white round tshirt from-avish. [protected]@gmail.com
Contact-[protected]
Thank you sir plz look over on this

Bought a unboxed letv mobile (Leeco 2 x526 - order no [protected]) from snapdeal which was delivered on 16th october 2016. There were some loggin issue with the handset therefore it is not usable. Called up snapdeal customer care on 18th october to take care of the problem. Since then i have called up ccare of snapdeal at least 10 times but it seems this company is deaf and dumb. They make false promises only. This was my first and the last buy from snapdeal. I also advise everyone to stop buying products from a company which treats its customers like piece garbage.
I had also tweeted the same to kunal bahl and bansal who are the owners of snapdeal but of no avail.
I have already started a campaign against snapdeal in facebook, tweeter, whatsapp and other social platforms.

Hi, I have ordered a mobile backcover last week, I got the message that the delivery is missed twice atlast i got the item on the 3rd attempt, the issue is the deivery person never called me, he just came and went, Also on the 3rd attempt he came and gave the parcel to my 5 yr old daughter who was playing outside and went away without evening calling of informing me or taking any signature. This is really pathetic. How can a delivery person come without making a call, this is my second order in snapdeal, i always buy from Flipkart or Amazon, i hope i will never order anything in Snapdeal again, becoz for that i have to sit at home as the delivery person will not call. Is it a rule in Snapdeal that the delivery person will not call or take the signature once we get the parcel. Also haven't received any customer satisfcation mails from snapdeal.

My name is sureshkannappan, i purchased a samsung galaxy j3 from snapdeal by order no. [protected], sub order no: [protected] and my mobile number [protected], mobile is faulty and i informed to snapdeal within 7days, and i have made a complaint about 12 times there is no proper response everytime i call snapdeal says they will come and collect in 2 days till now nobody came to pickup the return products so snaptheydeal is selling secondhand products and cheating the customer in all aspects so i couldn't find any other clue how to deal with or should i use the second product or just throw it in the garbage, whenever i call them they say nuvo-chennai courier will pickup. And i didnt even received call from courier for pickup, but after wholeday waiting courier man not came, and these snapdeal customer care says no that yesterday attempt to pick up not succeed so today he will pickup. 20days already passed i have not received any information. This snapdeal customer care even doesn't have toll free number, the worst e-commerce website in india who sells used products and cheating the customer and playing with people's money not responding to the query, i spoke to 12 executives calling in different days some of them are mani supervisor who has given a false commitment he has promised that it will be pickup in 24hours and will get the replacement in 3days, rajadurai, pradeepsingh and other ladies doesn't remember their names, one of the worst and cheater in the e-commerce buissness in india is snapdeal they have tested my patience and ruined my life, this is the most and lost message to snapdeal and people be aware of this kind of people
My complaint number 30875624

Iam praching 21st sep redme note3 dilever at 30th sep but mobile is no power on but return complent on 7th oct but return complet dilenced same mobileia back but mobile is no power on please sovile the problem

Dear team,

Please find the events and communications that we had with snapdeal with regard to this order. in case you would need any docs or evidences, please let me know.

Order details:

Product: bajaj 3 burner-cx9 gas cooktop
Order no.: [protected] suborder no.: [protected], placed on: wed, 05 oct, 2016
Estimated delivery : in between 13 oct, 2016 - 17 oct, 2016.
Delivery address: omkar mhatre, a-2/21, rony apt, sopara road, bolinj, virar west, above, dr k p shah clinic, opp roahn park.palghar - 401303
Maharashtra, phone number : [protected]

Delivered on thursday, 6 oct 2016
Parts found to be defective as burner brass were found missing and package was also messed and improper.

Return/refund request was raised on same day thursday, 6th oct 2016

On friday 7th oct 2016, snapdeal email about being unable to pick up the product from address due to area not in pick-up service. requested customer to send the same to their bhiwandi warehouse.

Sat, 8th oct 2016 we dispatched the product with package being property packed with having invoice and return slip sent by snap-deal labelled on it. we sent email with pictures of packaging as well as courier invoice receipt.

On 10th oct 2016 vichare courier attempted delivery of product to bhiwandi warehouse however package was not accepted by warehouse for no reason. package came returned at my address.
Vichare courier tracking no : mh[protected]
Direct link: http://www.vichare.com/tracking-results.aspx?pincode=mh[protected]&type=1

On same day, 10th oct 2016, spoke to snapdeal executive about the whole issue and he assured that, snapdeal will contact the courier and will collect the package directly and process the refund.

On wednesday, oct 12, we followed up with snapdeal executive, spoke with abhishek dharmet and escalation manager mr. karan anand, who assured to take this matter further to have faster resolution. since our attempt to send the courier was done, we
Had informed snapdeal to send person for pickup.

On friday, oct 14, again called up for followup and the guy didn't had any information and said it will be taken care soon and issue will be resolved.

On saturday, oct 15, again followup up with snapdeal for updates and spoke with a escalation manager yashika, who have again assured to have this issue resolved soon. she assured to respond with timelines by eod which didn't happen.

On thursday, 20th oct 2016, spoke with javed and escalation manager prerna and they assured to resolve the matter within 48 hours by arranging a pickup from local courier and they took details of courier service providers.

Later i received another email to resend it again and this was 4th time i have been asked to to resend.

Consulted vichare courier but they denied accepting the package as they made statement that return packages comes back as it as as snapdeal's bhiwandi warehouse never accept any package.

I am following up rigorously with snapdeal since last 22 days on calls, emails and their facebook page. can refer here. my 3000 rs are stuck due to this and so had to finally register complaint here.

Please help in sorting out this matter. snapdeal is worst in their services as this is not first time but has happened in past as well.

Attached are some evidences for supporting this complaint as well as link having courier tracking and most recent communication had over their facebook page.

Http://www.vichare.com/tracking-results.aspx?pincode=mh[protected]&type=1

Https://www.facebook.com/snapdeal/posts/[protected]?comment_id=[protected]¬if...⇄

Thanks
Rajkumar
[protected]

I have ordered good 5 tier rack for multi purpose use which looked good in pictures and was with clothing cover but got delivered shoes rack of very low quality, made up of low quality plastic which cannot even withstand the weight of the things I want to put on. It fell off as soon as I started installing my things on it, plastic which was holding the rods bend down. Also it is not same as picture shown while purchasing, in pictures it was a good looking rack with a cover to protect things from dust. I demand my full refund or else I'm going to take complaints forward. I have attached both the pictures what I received and what I ordered. I want my refund ASAP and never going to order from Snapdeal again.

I've ordered a sony sbh20 from snapdeal i've got the product delivered and i paid cod but snapdeal says your order has been cancelled how's this possible?
They have delivered unsealed product and damage used product.
How can snapdeal do this now. We can't return product because it can't shows any tracking details on website also. Please resolvethis issue or let me know what happened actually.

I had purchased aquagrand+ ro. Invoice number sf6cbb/16-17/614 dated 30th april 2016 through snapdeal, has become out of order. You are requested to get it attended as early as possible.
Waiting for your early response and attention.

Thanks,
Bs jain

Phone - [protected] (M)
[protected] (M)

Address - d-154 first floor
Ashok vihar phase-1
Delhi-52

I ordered Tanishka Fabs Set of 2 Door Eyelet Curtains from @www.snapdeal.com. when i ordered them when they had offers which says "Tanishka Fabs Buy 1 Get 1 Free (Set of 2) Door Eyelet Curtains (Size (Length): 7 ft)". when i ordered them without the offers i put quantity as "2" and received 4 Curtains (that means 2X set of 2). but when it says Buy 1 Get 1 Free (Set of 2) which means ( 1x set of 2 + 1x set of 2). but still to clear this i called there customer care and asked about the same offer and they conformed me the same Buy 1 Get 1 Free (Set of 2) means ( 1x set of 2 + 1x set of 2) so i should get 4 Curtains. so i ordered as Quantity as 1, but i received only a set of 2 that is 2 Curtains. i i raised a complain the (complain number[protected]. but i did not get any response from them so u called again and they said sir we are sorry it was a mistake but it will be 2 Curtains only, but u can either order a new set or you can cancel the order. So i cancelled the order and the return request was initiated. but there has been no return pickup till date in the mean while i have called them multiple time rescheduled the pickup time but on the very same day of the pickup (at 8 am around ) i received a email and sms stating the pickup is cancelled. the i again called @snapdeal agin rescheduled the pickup time and date and angain on the next pickup (at 8 am around ) i received a email and sms stating the pickup is cancelled. so i called them again and they say we will arrange the pickup but the next day there is no response so i call ed @snapdeal again and now they say sorry sir its past the return date we cannot hep you.

the previous complain on the very same product is 34218552 and 32515843

Thanks
karan prabhakar
[protected]

Snapdeal with order id: [protected] delivered a defective samsung mobile when we ask for return they want customer to check that mobile with samsung repair store when samsung store accepted that product has fault and replace the camera - even than sanpdeal refuse to return and claim that this product is working and we have to take this product. Some words i can't eve write here how sanpdeal customer care talked.

Snapdeal is a worst company and it should ban working in india as it cheating customer and violating consumer act. They never mentioned hidden t&c on the product page.

I tried everything to connect but no one can post any comments on company facebook page until they approve, if you try contacting by phone they cut the phone during the conversation, i also even tried to contact company ceo through twitter but these tweeter accounts again managed by pathetic snapdeal customer service team.

This company is worst company and pathetic customer support.

Chat conversation start
09:07
Thanks @snapdeal for ruining my diwali. Recieved a sweet box instead of Nike running shoes and not able to contact customer service directly.
Order id - [protected]

These are some of my concerns with respect to the latest skull candy smoking bud 2 s2pgfy-327 in ear earphones :order id - [protected] the product was far away from what the brand offers in terms of the quality of the sound. I am amazed and laughing at my own folly that i paid rs - 1489 (Actual price on your store rs - 1990 - offered at 26%) so as a good customer, i, with a lot patience, am requesting them to refund the amount that i paid for this piece of fraud. Thanks in advanced.

I ordered nutty california almonds 1kg on 20th october 2016 on cash on delivery basis. I received order confirmation & shipment dispatched sms on 21st october 2016. I was told that the shipment will reach me by 27th october 2016. Received sms again on 26th october that shipment could not be delivered & give your preferred date for delivery thru url which i did.
On 26th october 2016 night received sms that the order is cancelled.

My complaint is that i am not given any reason for order cancellation. I believe its advertisement tactics to only show cheap deals on newspapers to attract customers not not to sell them. I feel this is very bad business principal.

I ordered a micro sd card from snapdeal with order no [protected] but received the box where card is missing. I raised a return order got a message on 27 oct as pickup failed and provide another time. Nowhere in the app any option to suggest a time and no option to speak to a customer care executive. This is extremely difficult to explain a buyers situation if you don't have a no where we can speak to someone.