Snapdeal.com Complaints & Reviews

I had ordered one item airfryer vide order number [protected]. They sent the product via third grade courier bluedart with awb number [protected]. Now the problem is bluedart doesn't delivered my product in time. I cancelled the product but snapdeal is not refunding my money. I had already raised this issue at facebook, just got a call from them but they are not refunding my money. As the product is prepaid i tried to contact the snapdeal company but their customer care number is so ridiculous that you can only get ivr response there is no human being who is present to assist. After waiting another 4 days i cancelled the order. Now the point is while cancelling i got one message that the refund will take 6 days. Now they don't have the customer care agent so how will i get refund and whom to complain for the same? My 4019 rupees is pending. Please help me to get rid of the cheater company.

I ordered [id - [protected]] a product [nova 2 slice panni grill maker] on 7-oct-16 from snapdeal but today 25-oct-16 still didn't get the product. I discussed the same to the snapdeal customer care but as per them, they need 48 hrs. From last 3 days i discuss the same thing with them and every time they said they need 48 hrs. Meanwhile i discuss the same thing with courier service of snapdeal (Gati), they are also providing a false information and fake commitments. Yesterday i had a discussion with gati and as per them product has been lost from their end. I update the same to snapdeal yesterday and today but still snapdeal wants another 48 hrs to investigate the same. As per the gati they update the same to snapdeal and as per the snapdeal they don't have any information about the lost of product.
This is really a worst situation for me.

I need this product as soon as possible from snapdeal.

What should i do?

1. Every time snapdeal providing a fake information and false
Commitment.
2. There is no followup process in snapdeal.
3. Not a single time i got a call or message or email from snapdeal for this
Issue.

Regards,
Pradeep
[protected]

I'm not able to click the 'submit' button for return/replace of the product i received. the product delivered was defective (order id: [protected]) and i want to place a request for returning the same. whereas, i'm not able to click the submit button and thereby not able to place a request even after filling the required information. called many times 24/7 help centre [protected], put on hold indefinitely.

Maine order iphone 5s kiya tha or muje yeh adapter mila or maine compain ki smapdeal mai lekin koi na bol rahe hai ke apka refund ni hoga
Or meri mail id pe bill aaya tha
Usme jo imei num tha woh iphone apple ki site pe check kiya woh invalid bata rha hai yane seller sai hi problem aa rahi hai samjo muje sahi item mila hota to imei valid hona chahiye na.
Muje mail aaya huva bill or jo item mili hai uska photo bhej raha hu
Plz need help
My mobile num is [protected]

Order id: [protected] reference number: 32769409

I bought "maser le-2218 55 cm (22) full hd (Fhd) led television" through snap deal. The product was delivered on 09.10.2016. But service person didnt come for installation after complaining he came after a week. He open the product and informed that accessorizes are missing.

Missing accessories :

1. Remote
2. User manual
3. Tv stand
4. Battery

After few complains, i got call from customer care person he said his signal was not clear will call after 5 mins, still now no one got back. Then i got mail to give feedback mail subject and body message are different the mentioned if you give feedback we give compensation of rs.500/-. I accepted that mail and in trail mail i again send my complain also.

Now they replied we provide compensation so complaint is closed. Is this remote, tv stand and installation charge cost only rs.500/-? If rs.500/- is of installation compensation then what about missing accessories?

I excepted person to first to know our problem then i looking for replacement of the product or else kindly refund by total amount.

Regards,
Manikandan
[protected]

Hi,

Order ID: [protected]
Suborder Id: [protected]

Nobody has yet come to pick up for above mentioned order which was cancelled almost 10-12 days before. And today i have received message saying return request closed.How come the return request is closed? and that too reason saying "Tried to contact you since 2 days but were unsuccessful", and that too on office address. Do you think we are playing hide and seek in office and you were unable to reach. And i am getting every other call but not that pick up call. I have been getting so many messages and calls from snapdeal saying today your item will be picked up, but then no show, nobody comes to pick up. Now i don't care if you pick up the item or not, but I want refund of that defective product and you can pick up the item any time.

Order id — [protected] black cat purple gym bag still not delivered-# (Bhenchot kab aayega mera order tumari maa ki chut bhaadve log... Jo order pehle kiya vo order aagaya or ye ab tak nai aaya... Bc log.. Teri maa ki chut jaaldi deliver karo bhaadve log... Deliver as soon as possible.. Message saturday ko aaya ke 1-2 days meh deliver hoga or ab tak nai aaya

What the hell is wrong with your customer care executive worst response from past 2 days and what kind of corrior tie up you guys are having they are asking 500 rs of delivery charges and not responding to calls same as you guys fed up of your company I'm gona un install your waste app right now

Snap'n grip universal adjustable spanner (buy 1 get 1)
Order id: [protected], placed on 12 oct, 2016
Order no. suborder id: [protected].

Refund details
Debit card (visa debit card) rs. 149
Card number4693-xxxxxxxx-3024
Refunded

I have not received my refund cash rs. 149. at my bank account.
Pls sent soon. then sent me your transaction statement

I have ordered redmi note 3 mobile...but yet to receive my order. Whenever I check status of my order I get to know it will be delivered today between 9am to 1pm but hadn't got my order. What should I do?

My order id no is [protected]. I purchased samsung j2 pro mobile from snapdeal on 01 october 16. First the mobile they sent was not working, after calling in the costomer support their engineer came and certified that the phone is not working. After returning the phone to snapdeal their quality check declined their engineer`s report and resend the empty box after calling for so many time still no positive response from snapdeal. Kindly refund me my amount.

I have order a watch of titan cost 6000/-
Due to poor packing the product was damage so i return thm and ask my refudn.
Now they have taken watch n denied tht nw thy nt gonna send money nor watch.
Whn i ask them for reason thy said there is a descipancy found in my account but thy denied to clear the descripancy. Thy clearly said nothing can be done nw. Forget bout money as well watch.

Snapdeal said to me that you send your default item i sand but they now dont pickup my phone call they connect my call directly with computer and no response on my complaint when i call them they totally misguid me they dont want to provide my refund so they try to confuse me but i m not be quite i also try to complaint snapdeal on consumer cort if you help me than try once
Help please

I ordered a bedroom set adking snapdeal ezecutive whether i would get on the specified datr they promised by saying yes which was supposed to be delivered by 19th oct i cancelled the order as snapdeal dint deliver on my time and date where in i had function and dint served the purpose. Now since past one week they are not cancelling the order and refund not initiated
Every time i call they say complaint is raised give me 4 working days to refund
I don't get any confirmation regarding same

Pathetic service will never ever opt for snapdeal

If i don't get my refund i will file a legal case against snapdeal

Order no. - [protected]
I am reporting the same complaint again as i have not recieved any update regarding my order since 10 days. i want refund. i want refund. thats the only option you have. i wont take them back i'm telling you.
I have ordered two sarees from snapdeal and i faced issue with both of them.
First one khatu green saree its quality was so disguting.. it's cloth ws about to tear off when i put it in my hand.
And second one aysha pink saree.. there was clearly written and displayed about the clour of the saree ie pink but what i recieved was a purple one..
I gifted that saree to my relative and do you know how insulting it was when they said that honey the saree which you gifted us seems fake and you need to contact snapdeal.. these people dont understand what they are doing to the customers..

I raised a complain and asked them to refund both my sarees and they picked the sarees up from my house and later refused to initiate the refund as according to them my reason didnt reached to their clearence level..
Its the dispute between snapdeal and the seller that they write something and deliver something different.
Right now they have both the sarees.. they are refusing for the refund and also not sending them back..

Most important thing - they are such insensitives.. they dont have the decency to acknowledge the customers problem.
I recieved a mail regarding the order that they wont initiate the refund on 16th october.. and since that date i have called them 17 times.. they dont have any toll free number.. i spent around 400rs balance to talk to them and reconsider my case..
I used to call daily 4-5 times a day and they usually take 15minutes time to bring the customer executive on line.. balance worth 20rs just to get in touch with one of their adviser.. leave that.. another thing which i am gonna tell will make everyone stunned..
I called up on 16th. they said that my complaint has been registered and their team was looking into my case and i will get a response from them within 24 hours either through mail or through call.. but i didnt recieved any calls, messages or mails..
On 17th they again said that your complaint has been forwarded to their concerned team and they will look into that i will get a response.. that day also nothing happened.
Same happenend on 18th and 19th of october..
Loosing my control i called them up yesterday ie 20th october.. i got my call transferred to their senior executive and he told me that no one forwarded my complaint in these couple of days..
I mean they were making fool of me since 5 days saying that sir your complaint has been forwarded.. what the hell is this.. snapdeal shame on you!!
I asked for the complaint no. every time and they used to say that you will recieve a call within 24 hours but yesterday was the first time when i asked for the complaint no and the senior executive gave me that — 32258232
I also have the audio recordings of all the calls i placed to snapdeal and today i went through them i concluded that they are big big liars.. these people think that they are the god over here.. but i am gonna upload all the recorings to youtube so that all the people must know about this fraud company running in india..
These people do advertisement campaign and spend a lot of money in that but there is a big difference in the way they treat their customers and the promises they do in their ads. unfortunately people do not know about this fraud company and no matter what i am gonna upload all the audio recordings to youtube..

Refund for order id: [protected]
Pathetic service by snapdeal

Hi,

This is in regards with the return order placed for the

Pigeon favorite 3 burner glass manual gas stove order id: [protected], placed on 21 sep, 2016, suborder id: [protected], (Ticket id:[protected]

Product was already been picked up on 13th oct by vulcan express

Awb : r[protected], yet the my orders product page says has not been picked up.

Daily i'm receiving text messages stating that "your order will be picked up today".

Today i received a message which read pick up was unsuccessful, & should confirm to return the product or else the return will be cancelled.

The courier person mr ankit has already picked up the product on 13th october awb : r[protected] still you are sending courier people every single day who says get your product ready, we will come and pick up the product.

Please check the attached screen-shot for tracking slip.

This is totally unprofessional & i was not expecting this from "snapdeal".

I want my full refund immediately.

Order id: [protected]
Suborder id: [protected]
Product name: pigeon favorite 3 burner glass manual gas stove
Ticket id: 31617943

Regards,

Vishal malhotra.
[protected]

Hi, i have experienced pathetic customer service by snapdeal.com, ordered pair of shoes few days bck, since i was out of the town, i could not check the size of the shoe coz they neva allow the person to open the delivery box and check the delivery, my mistake is to order from this trusted site but this was came up as a mistake, worst experience but yes they are least bothered to provide service, once the amount is paid they dont even care about customer.
I did not demand for product change but size change which is of no use for me,
Himanshu, [protected]

I ordered micromax canvas fire 4 a107 4inch screensize phone as mentioned your snapdeal.com but i got 4.5 inch screensize cell.i requested for refund so after checking by your quality manager they approved but after pickup item you people declinedwhen i called to cutumer care they said your product not meet as quality we need.and i send that cell as it is that i got.so please help me i want my refund or give me that 4 inch screensize cell.

Respected sir,
Im order to snapdael mi note 3 (32gb) on 6th oct'16. (Oder id-[protected]). Snapdeal delivered me on 8th october 2016, i'm open and the box for check the mobile but mobile is not working. Mobile is automatically switch off an on. I'm compliant against this product on 8th october 2016 at near about 8.00 pm. (Ticket id[protected] they will tell me about their quality check process. I'm ok about its process. They will send a courier for send back their product for quality check, after 2 days i'll call to snapdeal what is the progress. They will tell me that after 2 days (I'm calling snapdael not snapdael) imei is mismatch with invoice and mobile. Sir i don't understand that how is the possible that product imei and invoice imei number mismatch. Sir i'm consulty call to snapdael for resolving my problem but they will always say this much time to take. Only one time they will be call me in this regards otherwise i'm calling to them. I already pay to money for this product. I'm already very long wait for this problem solved. I'm may expense to call to their customer care near about 300 to 400. Sir some of their executive misbehav with me. (I don't whant tell their name) i'm always demanding that u will on my phone or replace it. I'm also tell their executive about their head office and gujarat office number but they always tell me that they haven't give me number or address. Please sir look in to the matter and solved my problem. (Sir whant back my money because i'm totally dissatisfaction of snapdael service.
Here i attachment some of images for your reference.

Thanking you,
Keyur shah

As per snap deal mentioned below — they have refunded on 18oct2016 whereas i have not received refund yet — due to incorrect bank account number. I have updated bank statement on their website where no amount was reflected from snapdeal. Correct bank detail updated already on my account of snap deal

—
•refund will show in your card / bank statement under the name 'jasper infotech' or 'snapdeal'.
•click 'details' for more refund information.
•check refund of rs 524 in your bank account xxxxxxxxxxxxx246 against utr no. Neft:p[protected].

Refund details

 neft rs. 524

A/c numberxxxxxxxxxxxxx246

Transaction reference numberneft:p[protected]

Refunded18 oct, 2016
—

Phone number -[protected], [protected]
Email id :-priety. [protected]@gmail.com