Snapdeal.com Complaints & Reviews

Kindly update the status of suborder id: [protected] against the order id: [protected], placed on 14 oct, 2016"wybor 40ms16sm/15sm 102 cm (40) smart full hd (fhd) led television (with free airfly remote keyboard mouse)". the suborder has been raised on 24 10 2016. since 3 days the status is reflecting as "prepared for dispatch" in snapdeal website, kindly update the real status at the earliest.
Regards,
Dawson

I ordered puma shoes through snapdeal where the price was 1152.I ordered the shoes in this price.the order was accepted by snapdeal.however after many days they cancelled my order without any reason.the shoes are right now clearly available on their website at a grater price than ordered.so if they are not giving discounts then why post false deals?no one is there to complain in snapdeal.no rply of emails.no customer care representative to talk to.

On 11 october, 2016, i had purchased 5 sarees worth rs 1499 from snapdeal... This cod order (Order id: [protected]) has to be delivered to gonda... And on 16 october, 2016, my old parents in gonda received the order after paying the cod amount...

After opening the packet, they found that there is one single suit piece worth rs 526 or something along with two bills... One bill is of 5 sarees that we haven't received and the other was of that suit that has to delivered to some different location (According to that bill)...

So, i filed a replacement request with snapdeal... And i got a mail from them saying "your item cannot be picked up as as your address lies outside their serviceable area for reverse pickup. Please send it to our warehouse via any national courier. We will reimburse the courier charges to your freecharge account.

So, we couriered the original snapdeal packet (From dtdc) along with suit piece and both the bills to their given address. We have paid rs 165 more as the courier charges... And we have also uploaded the courier receipt on their website as was asked by them...

On 20th october 2016, snapdeal messaged me that"we received your returned item but your item did not meet our quality check criteria, we are unable to generate replacement for it. Your replacement request has now been closed. We will ship back your item to your original delivery address within next 48 hours. Once we ship it, you will receive an email with the awb tracking number and courier details."

So, same day, again i generate a complain (Reference no.[protected] with them regarding this fraud... Their customer executive told me that this is rejected since they haven't received the courier receipt... So, she asked me to mail that receipt again, which i did...

Everyday, i called their customer care regarding this complaint and every time they assured us that this matter was forwarded to their seniors and very soon, we will have our refund...

But yesterday, when i called their customer care regarding this issue, they strictly denied to give our refund saying that we are lying. And if we want the refund then we have to mail the images of invoice of that suit piece along with both the bills to them... Which is not possible for us because we have already couriered them both the bills along with suit piece to them... This they had to ask it before that reverse courier...

I ordered 3necklace set on 16th october 2016. They estimate the delivery date is on or before 24th-26th octobere 2016. One of my product is reached courier in my home town on 23rd october 2016. But the courier person didn't delivered the product to me for past three days. But every morning i got a text from snapdeal tat ur product is out of delivery. But courier person not responding to me. Courier person just give a missed cal to me for one ring and entered the snapdeal feedback as am not in my home, not picking call and etc.
I again called them where is my product but they told tat am not answering his call on tat time with in a ring so he just going to deliver my product on next day. This was the answer i got for three days from three different persons.
How can the courier persons do like this?
Why the snapdeal signing this type o[censored]seless courier company to deliver the product?
This was the worst experience i never had.

Dear Sir,

Replacement order, Order ID: [protected] of sandisk 32 GB micro Sd card has been received on 23-10-16, but this is also not working.It is looking like you have dispatched fake micro SD. It is not at all reading and storage space showing as 0 bytes.

I have tried to call on its customer care no.[protected] but only computerized voice is coming with not any relevant options. I have mailed on [protected]@snapdeal.com but no one responded again i mailed on [protected]@snapdeal.com but no one responded.

please help as this is cheating and un-professional practices.

with regards,

S RAZA

Snap deal has provided a wrong product (samsung s5 sm-g900h) to me, for which i had asked for refund. now they are saying that they wont provide either refund or replacement.
I had order samsung galaxy s5 (sm-g900h) on 22nd october for which they delivered samsung s5 (sm-g900p).
I seem to be refurbished. also it has a defective camera.
They are not ready for a replacement and also for refund.
Also they have a very rude customer service. how can they send a defective item and not ready to even talk about it. i had a very bad experience shopping on snap deal. i hope this complain helps resolve this issue.

I ordered a sony 43w800d tv from snapdeal and while ordering i was notified that the tv is covered for 2 year warranty but while i called the sony customer care, they quoted that since the product has been sent from an un-authorized sony dealer (adith electronics), the tv will not be covered for any sony services including installation and the standard one year warranty. while i wanted to return this product the only option i got was to replace and while i have submitted this request the courier guys came and picked up the product and its been more than 2 days but have not heard back about what next.

I request you to please cancel my order and refund the amount to my account. if not send me the tv from a sony authorized seller to be able to have the product covered under warranty.

Order id - [protected]
Replacement request id[protected]
Contact # [protected]

I have bought mobile phone Aiek M3 smallest mobile phone-white 17 fab 2016, and mobile is damage so i request to return that mobile then snapdeal team is failed to pickup then snapdeal request to me that 'please send us your item'
then i send that mobile at 6th march 2016 from shree anjani courier (amreli) but still i didn't get my refund of this product.
i called several time to snapdeal custmer care and they accepted that thay have got the courier and give my refund as posible as fast,
But still now i don't get my refund or any positive response from snapdeal.
so then i want to apply my complain to the consumer court, and i think my request is take action from your side,
please take some action and help me for refund,
DOC. NO. - [protected] its shree anjani courier
and i send prouf of delivery also.

I have ordered a redmi note3 32 gb. With it i got a coupon code for a 32 gb memory card. I got code after 13 days of ordering the phone. When i went to redeem the code it shown that product is discontinued. It's a cheat from Snapdeal for increasing their sale. I got no benefit by Snapdeal as they promised.

Order ID: [protected]
SubOrder ID:[protected]
I received my product(UNBOXED OnePlus Two) on 16 oct 2016 and than i see that its Charger is not working and than I requested for return UNBOXED OnePlus Two on 19 oct 2016 and they do not send anyone to pickup the product yet.
I want to do return this product.

I have ordered nokia 2730 mobile but the company has delivered only the body and now when i am complaining to them about this issue they are not accepting their mistake and saying that nothing could be done about it.please look into this matter and save me from this big fraud company.Ask them to either return my money or send me a proper nokia 2730 mobile along with charger and headset.

On 6th oct 2016 i order "Spacewood Carnival Bedroom Set (Queen Bed+ Wardrobe with Mirror + Side Table)" But till date this product is not shipped.I want to track my Product but not possible.Plz ship my product as soon as possible.I also mail every day to shapdeal bt no reply recieved.

I had ordered 2 sets of cushion containing 5 pieces in one set but when my order was delivered I received only one set having 5 pieces but the invoice shows 2 quantity and price also shows for two quantity(sets) ie...1098...felt so cheated so I want to return this item and refund my cash...my snapdeal referal code is SLP[protected]

Order ID: [protected] (3 Items)

I ordered three sets of L'oreal Paris Kajal Magique (0.35gms+0.35gms), but i received only one set L'oreal Paris Kajal Magique (0.35gms+0.35gms). I received it on 21st Oct and now the problem was I can't able to access return/replace option. What is the solution? I Paid full amount as Rs.561

My order is out for delivery since 2 days but they are unable to deliver. me being always at home. I want my order today itself. Why are they providing such poor service. I've already paid for it. Please deliver it today only. Please deliver the item today itself it's been out for delivery since 3 days. It's urgent please deliver it today😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠

Dear Snapdeal,

I purchased refurbished le eco le 1s. ORDER NO. [protected]..Due to defective and functionality issue i requested to return/replacement.Your customer care executives said that our service engineer will come to your place within 24 hours and resolve your issues..

One week passed away, nobody visited my place.then i complained in consumer complaints forum., then i received a mail from u saying please be assured that we are working on your problem and our representatives get in touch with you..

Afterwards no call and no mail from you, 1 5 days passed, snapdeal saying easy returns and gold benefits, where is it.
Please tell me the progress about my request, it's my humble request...hope you resolve my issue

Thanking you,

Order ID: [protected]

I Kall N5 Black ( 4G + Wifi Voice calling )

I am unable to return this product. So I placed replace request. The product I received is a damaged product and I am unable to switch on the product.

Still now there is no status on this.

My first priority is to Snapdeal to take return of this product and refund my hard earned money to my account.

If Snapdeal not able to return my money at least it should replace with the working product.

I ordered Apple Iphone 5s from snapdeal's website and it's been 10 days now i recieved Apple Magsafe charger instead and i did called the customer care support several times with no good response, being a regular customer i thought to receive good revert and hospitality but again the annoyance they gave just grown wrath against snapdeal and now i'm again left with nothing to say... just helpless.

I have placed an order for a product, subcode order [protected] on 20th Oct 2016 n now its showing delivery status as closed, I had even done my online payment for that product... What's wrong with it...

I ordered adidas green flip flops with black straps and what I got was another adidas flip flops with green and white striped straps with no original tags or branding which I really don't like. When I returned the item your site said that it did not pass the quality check of your warehouse. I sent it thru a courier with AWB No:R23910872.I have sent all the items that I got in the package sent to me by Snapdeal. It includes a pair of flip flops and only one tag saying adidas and the size of the flip flops in a transparent plastic covering. When I tried to contact you through phone the waiting time given was less than nine minutes and none actually accepted the call.