Snapdeal.com Complaints & Reviews

Sir, i have ordered redmi note3 32gb from snapdeal order id: [protected] on 13/10/16 and got my product on 20/12/16 but instead i got an old used 3 inch mobile phone. I had complaint for the same to the snapdeal but did not get any response regarding to refund or replacement. Please help me sir. Thank you.

Sir mera mobile swipe konnect plus 16gb black 13/10/16 ko refund ke liye snapdeal dwara jv express ke through pick up karwaya gaya tha jiska awb no.-sd48596664 hai. mujhe19/10/16 ko snapdeal ki taraf se msg aaya ki aapka mobile quality check mei fail ho gaya hai isliye aapko refund nahi milega. lekin jv ke update ke anusar mera mobile snapdeal ko receive hi nahi hua hai. sir mujhe lagta hai ki snapdeal mere saath cheating kar raha hai. mera mobile bhi mujhe abhi tak nahi mila hai quality check ke 7 din baad bhi. sir mujhe lagta hai ki snapdeal mera paisa aur mobile dono nahi dena chata hai. please sir help me aur snapdeal ko kadi punishment diya jaye aur mera mobile aur refund kal tak diwaya jai.

I had purchased a F&d a510 speaker. I didnt like the qualiy at all. I raised the return request on 19/10/2016. They still didn't picket it up. The Order ID: [protected] and Ticket Id: 33155086. The number of the pick up guy which is provided by the website is picking the call and telling that, he does not deal with snapdeal products.

i fear that the 14 days return policy will expire and i will be stuck with the product. it is very unofficial of snapdeal as it does not even give customer care number where you can directly contact with a customer care executive.

I have a placed an order on 6th Oct 2016, Order#[protected] which had 3 chinos of Indian terrain brown, khakhi and black and the product delivery was said to be between 9th oct to 13th oct.

In the mean time I tried to follow up regarding the product delay and I always got a false promise that I will be receiving the product with in 3 days or asap and no update why the product got delayed to dispatch. I tried connecting to the senior authority and every time I have been disconnected in between or to be on long hold for more than 30mins.

Finally, I received the products on 19th Oct and when I unboxed the package that I received there was a wrong product instead of brown chino there was t-shirt and instead of black 38 I received a black 34.

I again contacted snapdeal regarding the same, Mr Pundalik was handling my case at that time as I clearly said to him that I availed an offer when there was a sale going on so either give me the same product or refund only if you guys are ready to give me the same discount amount on some other product. He assured me at that time that the product is not available with the same vendor he will arrange with some other vendor with whom it is available...but he cheated their and placed a replacement of size whichever is available with that vendor.

Now again after, receiving the wrong products brown chino which is of size 30 and size 32 black chino, you guys are saying that you will just refund me the amount.

I have invested my money to get this products, 300-400mins of my hour and phone bill to get the product how come it is acceptable to receive a refund or is the soln.

The whole fault is from your end(snapdeal) and now why should I pay for it. Do give me same discount that I had availed while placing order for these products then I m ready to take the refund or provide me the same product with same size that I have placed order for ie. 38 size chinos of Indian terran brown and black slim fit.

Tried alot to connect to supervisors or managers and everytime either I was kept on hold for 30mins or got disconnected in between.

I have purchased moto G turbo from snapdeal 22 September I am returning product 30 September .
Problem in this mobile it over heating while using it's hang lots of time .
I am follow snapdeal regular every day
My product received 15 October after one week first time reply no issues in this mobile I am send snapdeal engineer report to snapdeal .then they say 23 October hands free missing in box
I say when you collect your engineer and pick boy both are checked all thing .
Way are you saying hands free missing. They not accept my wording. They declined my refund worst service by snapdeal don't buy from snapdeal . Please help me say any suggestions. Email on [protected]@gmail.com

I made a order from, and as promotion the product was having 15% instant cash back if payment made standard charter bank, and i made same.
But not yet received any cash back, and product is not dispatched yet too.
And now it showing no promo applied, but as in terms and condition snapdeal said no need to apply any promo code, means if i pay directly form standard charter bank the promotion (Instant cashback) will apply automatically. But no response yet from snapdeal.
Regarding the same problem i sended a mail to snapdeal, but no response from there.

Received 4 executive chairs out of which 2 pieces are defective and either needs to be fixed or replaced. Upholstery of one chair is damaged and the seat tilts, it is not sturdy and other chair bends a lot to the back and topples.

Haven't received any response from your side for the mail send yesterday (reference no:[protected]. Not able contact the customer care too.

Please get the issue resolved at the earliest.

Regards,
Aruna

I had ordered asus x540la-xx596d notebook on 2nd oct 2016, due to some reason i have canceled my order on 4th oct, 2015. i have payed as emi option and i have already payed 1st month emi. i have connect to customer care show many times each time they are promised it will be resolved within 48 hr. they have asked for card statesmen that i have already send through email as of 16 oct 2016. still i am not received my refund back.

Complain number:31682962
Order id: [protected]

#status: cancellation initiated estimated refund by: 05 oct, 2016
Last updated at 5:54:12 pm, today

*your cancellation request is accepted. we are initiating cancellation of your order. refund will be initiated within 24 hours. we will send an sms on refund initiation.

Hello,

Actually I ordered pinnaclz u8 smart Bluetooth watch, it was not in good condition some scratches were there on watch..I returned it on same address but no one response me even I generate one refund request as well on call..please response me as soon as possible.. Name:- Daizy Taneja, payment through SBI net banking..Please revert me back on [protected]@gmail.com
I got very bad response from snapdeal..

I had ordered jbl t 200a headset on 1st september i had paid the money through online payment... They said that they will deliver before September 6.. i had waited till september 8 on september 9 i had cancelled the item and gone to my native place but they deliver the product on september 19... I dnt knw whether they deliver or not... I am at my native the msg came that order is delivered... I contacted the snapdeal customer care and said my pblm they said that they will deliver before 6 days but till now 1.5 months still i dnt get my refund...
Reference number:29943898
Order id: [protected]
Issued on: monday september 19 2016

I have booked Karbonn Titanium Machfire Handset and it's Back Cover on 10th Oct. 2016.

On payment page I have selected 10% Discount on Axis Bank Debit/Credit Card and after applying this offer total sum is Rs. 4, 650/-.

I clicked on Pay Amount button and on next page I have entered OTP and click on Pay thenafter a page appears showing that "Transaction Failed".

Amount deducted from Debit Card and the main thing is that in my Snapdeal Account there is no any failed order/order number generated.

Then after I have called on Snapdeal customer care and they asked for statement and told that if snapdeal name appears in the statement then let us give 48 hours for refund the amount. (This communication was on 13th Oct. 2016). I have sent statement which clearly shows snapdeal name.

Then after I have called so many times for this issue they repeatedly told same thing that we have escalated your issue to the refunds department. Whenever I ask for communication with their seniors they transfers call and then after sometime call disconnects.

This happens every time.

Please take necessary action against them.

I am getting tired to communicate with them.

I suggest never buy any products from snapdeal. They fooled us.

I had ordered 7.5 videocon washing machine on snapdeal, i had received it on 5th oct 2016. On 8th Oct I had used the machine and found that the spin tub (dryer) was not working, I had registered the complaint with snapdeal on the same day and registered my request for replacement of the machine. Within 1-2 day a snapdeal technician had visited our home and checked the product and gave us the report for faulty machine. Within 1-2 days the site show the replacement was cancelled and now they had initiated the process for refund. On 14th Oct snapdeal courier person from nuvax courier had visited our home to pick up the machine on two wheeler and after seeing the machine they told that we will send the van for pick up as soon as possible. Till that time i am daily following up snapdeal and nuvax courier both to pick up the faulty machine and initiate the process of refund so that i can buy other machine. But till date they are not able to pick up the product after promising daily for pick of next date.

Order id: [protected] (2 items)
I book on 04:00 pm, 26 sep, 2016
Courier is out to deliver your order06:35 am, 30 sep, 2016
Your item has been successfully delivered! 10:00 am, 30 sep, 2016

As material is not same item as per purchase image

Replacement request has been received11:57 am, 30 sep, 2016

Your replacement request is approved03:55 pm, 30 sep, 2016
This material delivery to my colic as durga puga festival run on 07/10/2016 and i collect it that delivery material not same and not use it as its quality so ruff
Your item has been successfully delivered! 11:28 am, 08 oct, 2016
I can not return / replace it that 7 days has gone as per your term and condition
One shirt and pant made by trailer but i can not put it to out side (this quality so bade)
Please advice me (how it return to you check it quality and material, not same as book image material)

I'm using snapdeal for the last 2 years. I have bought many products and returned many products. Last week I ordered for Ray-Ban Blue Aviator Sunglass I got the product on 19th October 2016 (Order ID: [protected]). I was not satisfied with product because the shade was not impressive and the size was not fitting for me. I have raised for the return pick up on 20th October 2016. The pick up guy came on 21st October 2016. He checked the product and give the receipt for the pickup.

On 23rd October 2016, I got a mail stating my refund is declined after the quality check. I have called the customer care in the same time they told they will arrange a call back from the back-end team within 24hrs. Till now I haven't received any calls from snapdeal side. I have called customer care once again just before. They told me that they can't do anything once it gets rejected. Till now I don the reason why snapdeal declined my refund because I dint used the glass for minutes.

attaching the receipt got from the pickup guy and the sunglass pic.
Looking forward for reply from snapdeal.

The item that was ordered was returned by us the very next day. I have been trying to contact Snapdeal through the number provided and waiting several minutes every time only for no response. The order was place on the 12 of October, delivered on the 20th, and returned on the 21nd. The package is being sent back with no reason. Promising services are not being lived up to. As a consumer, I feel helpless with the way things are going. There is no point of contact with the warehouse/snapdeal.

I brought an iphone 6s from snapdeal through cash on delivery costing Rs 44225.It was delivered to me by March end and i paid the money, but after few weeks i came to know that stolen iphone was delivered to me by snapdeal.They around 15 days or so after delivery mailed me that my order was cancelled as they lost it.After that i have mailed and talked to snapdeal care but did not get any response except query no's.My phone is completely damaged and i don't have invoice of it, i feel completely cheated by snapdeal.44k is huge amount for me. Its been 2 days from my last complain and till now i have not recieved any feedback, refernce no 33448934. No money is refunded to me till now. I have always prefered snapdeal for online shopping. So, please sir refund me my money back.

Hi,
I have ordered Prestige GTMO3L 3 Burner glass Manual Gas Stove on 17th 0vtober 2016 for Rs 3510 Rs at delhi on address WZ- 435 / A Nangal Raya near chudi wali gali and BOI ATM above PUGMARKSS SCHOOL 1st floor Delhi cant New Delhi 110046 email id :Parul.[protected]@gmail.com phone no [protected]
But I am continuously getting message and email that the order I have done can’t be delivered but what is the reason behind it?
I have also mentioned phone no [protected] but no one called me on it so how can they say that the order is not delivered, the address is simple even I have ordered many things earlier also on the same address from different online shopping sites
I have already paid for the product then how can it got delay even I was expecting the phone call from the vendor who will deliver, This is very bad

But now i have canceled the order also and i got message that your payment has been refunded to your account, though i did not got any payment back till now, Please look into the matter as soon as possible.

I ordered weightrolux digital electronic personal weighing scale (Order no: [protected]) ; but as i was not home, my parents collected that; i came back from my office tour after a week to find that the weighing machine is not working further checked it with my gym instructor who told em that battery might be the issue and then i called snapdeal to find that i cannot return or exchange the machine as it is already 7 days over (I suggest my friends never to buy products from snapdeal as the snapdeal offers the lowest return time in industry), unlike flipkart and amazon who offer 30 days snapdeal offers only 7 days time and then they sell substandard products whose issues after 7 days are not covered;

I had to spend 150/- rupees on weighing machine of 500/- rs just due to this poor attitude of snapdeal;
I wrote all above to snapdeal but they have not reverted so far.

/ My Account
/ My Orders
/ Order Details
ORDER DETAILS
Order ID: [protected] (2 Items), Placed On 01 Oct, 2016
Customer Information
Email: [protected]@gmail.com
Total Rs. 215
Delivery Charges FREE
You Paid Rs. 215
Payment Method
Netbanking/Card/Wallet
Suborder Id: [protected]
Santoor Essential Oils Hand Wash 900ml + Santoor Essential Oils Hand Wash Pump 225 ml combo
Item 1
Santoor Essential Oils Hand Wash 900ml + Santoor Essential O...
Need help?
Rs.170+
Status: Refund Successful! Refunded On: 14 Oct, 2016
PLACED DISPATCHED DELIVERED REFUNDED
TRACK

Refund will show in your card / bank statement under the name 'Jasper Infotech' or 'Snapdeal'.
Check refund of Rs 170 in your card 4221-XXXXXXXX-2345.
Click 'Details' for more refund information.

Refund Details
Debit Card (Visa Debit Card) Rs. 170
Card Number4221-XXXXXXXX-2345
Refunded14 Oct, 2016
Shipping Information
SRINIVASAN.N, NO 1 A MALLIGAI POO AGRAHARAM, 3 RD STREET, FIRST FLOOR.SRIRANGAM.TRICHY 620006., (OPPOSITE TO ROHINI NANDANA APARTMENT), Tiruchirappalli Tamil Nadu - 620006 Mobile No: [protected] Seller Information
STAR SALES

I had ordered Surya Crystal Blue Flower 3 Automatic on Snapdeal but I had recieved damaged and used item first. Later I had ordered for replacing it and I have got now different color item with two burners not working and when I am trying to refund it using unable to do it as well. I had tried to do the same using phone call as well but it is also not working. Very pathetic service by snapdeal. Worst service by Snapdeal. Please let me know what I can do now.

Reason of Refund :
Two burners are not working .. One is smaller and another is larger one.Moreover items color is also different what I had ordered.I had ordered blue color while I have received yellow one.

I am trying to refund it through website as well as call but nothing is working properly.