Snapdeal.com Complaints & Reviews

Hi,
I have ordered Prestige GTMO3L 3 Burner glass Manual Gas Stove on 17th 0vtober 2016 for Rs 3510 Rs at delhi on address WZ- 435 / A Nangal Raya near chudi wali gali and BOI ATM above PUGMARKSS SCHOOL 1st floor Delhi cant New Delhi 110046 email id :Parul.[protected]@gmail.com phone no [protected]
But I am continuously getting message and email that the order I have done can’t be delivered but what is the reason behind it?
I have also mentioned phone no [protected] but no one called me on it so how can they say that the order is not delivered, the address is simple even I have ordered many things earlier also on the same address from different online shopping sites
I have already paid for the product then how can it got delay even I was expecting the phone call from the vendor who will deliver, This is very bad

But now i have canceled the order also and i got message that your payment has been refunded to your account, though i did not got any payment back till now, Please look into the matter as soon as possible.

I ordered weightrolux digital electronic personal weighing scale (Order no: [protected]) ; but as i was not home, my parents collected that; i came back from my office tour after a week to find that the weighing machine is not working further checked it with my gym instructor who told em that battery might be the issue and then i called snapdeal to find that i cannot return or exchange the machine as it is already 7 days over (I suggest my friends never to buy products from snapdeal as the snapdeal offers the lowest return time in industry), unlike flipkart and amazon who offer 30 days snapdeal offers only 7 days time and then they sell substandard products whose issues after 7 days are not covered;

I had to spend 150/- rupees on weighing machine of 500/- rs just due to this poor attitude of snapdeal;
I wrote all above to snapdeal but they have not reverted so far.

/ My Account
/ My Orders
/ Order Details
ORDER DETAILS
Order ID: [protected] (2 Items), Placed On 01 Oct, 2016
Customer Information
Email: [protected]@gmail.com
Total Rs. 215
Delivery Charges FREE
You Paid Rs. 215
Payment Method
Netbanking/Card/Wallet
Suborder Id: [protected]
Santoor Essential Oils Hand Wash 900ml + Santoor Essential Oils Hand Wash Pump 225 ml combo
Item 1
Santoor Essential Oils Hand Wash 900ml + Santoor Essential O...
Need help?
Rs.170+
Status: Refund Successful! Refunded On: 14 Oct, 2016
PLACED DISPATCHED DELIVERED REFUNDED
TRACK

Refund will show in your card / bank statement under the name 'Jasper Infotech' or 'Snapdeal'.
Check refund of Rs 170 in your card 4221-XXXXXXXX-2345.
Click 'Details' for more refund information.

Refund Details
Debit Card (Visa Debit Card) Rs. 170
Card Number4221-XXXXXXXX-2345
Refunded14 Oct, 2016
Shipping Information
SRINIVASAN.N, NO 1 A MALLIGAI POO AGRAHARAM, 3 RD STREET, FIRST FLOOR.SRIRANGAM.TRICHY 620006., (OPPOSITE TO ROHINI NANDANA APARTMENT), Tiruchirappalli Tamil Nadu - 620006 Mobile No: [protected] Seller Information
STAR SALES

I had ordered Surya Crystal Blue Flower 3 Automatic on Snapdeal but I had recieved damaged and used item first. Later I had ordered for replacing it and I have got now different color item with two burners not working and when I am trying to refund it using unable to do it as well. I had tried to do the same using phone call as well but it is also not working. Very pathetic service by snapdeal. Worst service by Snapdeal. Please let me know what I can do now.

Reason of Refund :
Two burners are not working .. One is smaller and another is larger one.Moreover items color is also different what I had ordered.I had ordered blue color while I have received yellow one.

I am trying to refund it through website as well as call but nothing is working properly.

I ordered a saree on 22 oct 2016 which i cancelled later. The product details are given below.

Order ID: [protected]
Client Name is Snapdeal
Onlinefayda Beige Art Silk Saree.
It was a pink color saree
Date of incident is 22nd oct 2016. It was saturday on that day.

Even after I cancelled my order, i have not received my payment i.e, Rs 1094 till now

I am also sending you the picture of that product in attatchment

Kindly refund my amount.

My Details-
Name- Priya
Email id id - [protected]@gmail.com
Payment through Debit card of kotak Mahindra Bank

Sir i want to return my headphone which is ordered from snapdeal.this is defective piece having functionality issues .
so i want to return it and my money back. but i am not able to contact snapdeal and with that they are note accepting .Please solve my problem urgently.i want urgent refund only not replace it.
I am very thankful i[censored] solve my issue.

I have ordered for a Wooden leather belt from snapdeal on 7/Otc/2016.
My Order Number is [protected]. It expected delivery was by 20th/Oct/2016. When tracked the order it is showing incomplete address. But address is all correct and i had also mention my phone number. Nobody contacted me from snapdeal or delivery side. From my side i was expecting the order by 20th they are taking any responsibility of the order. Just take the money that has become their policy. Snapdeal one of the poor service.

My product: micromax juice 2 aq5001 (8 gb, silver) order id: [protected] (2 items), placed on 18 sep, 2016 suborder id: [protected] when received, i found the total internal memory = 4.94 gb and 8 gb is written on website, hence raised a request for refund (ticket id:[protected] after 3 days product was picked but till 6 days when no response came, i inquired and got a reply that we haven't received and i should provide the pickup rcpt. i argued as it was already too late and i believed that this is one of their tricks to evade.
And then they abruptly closed my complain. i called back but they are not even giving proper response. lastly being totally unsatisfied & disappointed raised a complaint on this portal.
Request you to kindly help me get the right thing i have paid for or a refund.
I have attached a file containing the screen shots and photos of the phone and the website technical page
Thanks & best regards
Yours faithfully
Ammar sulaimani

I am seller on snapdeal.com S80f90. Totally unexpected from their promise. Then give 20000 from advt team as loan and recover without use it. and still I don't want it. they force that whenever you use it. it will be debited from account. and they debit on 2nd day of advt amount which i really not required right now.

This revenue generation cannot be only for Snap-deal. We never made money out of it and bearing enough loss by frequent returns and late shipments, In fact, we had borne losses to bear the operational costs. But under such circumstances any pending payment from you over the months then it becomes despairingly frustrating.now again in snapdeal advertise sales such ruse about "Advertise Now and Pay Later"

Let’s acknowledge nobody appreciates pursuing or getting pursued for money. I am writing this email after following up with your team about my pending payment status

I have made my inventory zero and want my money back . I have even decided to take this matter to legal help and social platforms.

We would like to warn all seller esp startup/small seller to stay away from snapdeal due to their fraudulent sellers policies.

Beware from snapdeal.com scam

Mene ek book order ki thi jo abhi tk muje nhi mili h. Delivery krne k liye ek call aayi usme kisi ne puchha ki aap deepak ji bol rhe h mene ha me deepak bol rha hu unhone kha ki snapdeal se jo book aapne order ki thi vo aa chuki h mene kha thik h but me to abhi ghar se bahar hu aap muje evening 5:00 o'clock tk deliver kr dena but us din se aaj ki date aagyi lekin book nhi pahuchi h mene jis number se call aayi thi us pr call bhi kiya lekin vo call hi recieve nhi kr rhe h.

Hello Mr Kunal, I am really afraid about the working attitude of snapdeal .. Really Sir, the days are passes and i am not getting my solution. My problem remains the same, Its not my fault that i am complaining periodically and no action taken from your side, my 8, 398 rupees are in danger, because that battery is not working more than 15 minutes..and i repeatedly announce thousand of times in MAILS, ON PHONE, ON FACEBOOK, . now please tell me the final answer. what i do. its really painful, the money comes by hard work, i am not you the millionaire, i know the value of even a single rupees and that is the matter of 8 thousand something...please improve your service, i never face such kind of problem from snapdeal and i had trust on your services.. but finally i am stuck and amount is really meaningful for me, i am a service man...Hope you empathise the matter. Hope you show some mercy...I feel like beggar of my own money but I have to do that, Please Do Refund my Money or Change my battery... please please...Me & my family will very thankful to you for that.
I ATTACHED INVOICE COPY AND LOCAL EXIDE SERVICE COPY, PLEASE FIND THE ATTACHMENT.

My first mail to you is: -
​Hello,
Mr. Kunal Bahl (Executive Director)
​Snapdeal Online Shopping.

Purpose of writing this mail to you is that, i bought Exide EP 100-12
SMF 12V - 100AH Battery from Snapdeal​, the date of ordering the
product is near about 25th April, i received this product within week
time approx. When i was shopping the battery i found this battery, i
think that this product will ok because i saw the chart on helpful
option, there its shows how many equipments were run by 100AH battery.
but now i found myself in lose because its a matter of 8000+ money and
this battery not working more than 15 minutes. Kindly do favour and
replace my battery to genuine home use battery. Kindly do this as soon
as possible.

Kindly find the attached invoice copy and Exide field report.

Your reply is: -

​ Hi Kaleem
We need copy of invoice of your order to look into your query

Please reply to this email and attach the invoice copy. We will begin work
on your query as soon as we receive them and assure you of quick
resolution.

You can also let us know if you require any other assistance. We’d be glad
to help.

Order ID: Reference number: 31406224

My second mail to you is: -
​​Hi, Thanks snapdeal for reply
Actually i clearly mention on my last mail that the product is Exide Battery.

PRODUCT NAME:- EXIDE EP100-12 SMF12V-100AH BATTERY​
ORDER NUMBER:- [protected]
SUBORDER ID:- [protected]
RATE:- 8398/-

​​
MY SHIPPING ADDRESS:
JUNAID AHMED,
HOUSE NUMBER 95B, FAITHFUL GANJ, ANSHIK, PS-RAILBAZAR, TEH-KANPUR
SADAR, DIST-KANPUR NAGAR-208004, NEAR RAILBAZAR

MY MOBILE NUMBER IS [protected]
SELLER IS :- AMYUSH TECHNO SOLUTIONS PRIVATE LIMITED, KOTA RAJASTHAN.
DATE OF ORDERING WAS:- 25TH APRIL 2016

[protected][protected][protected][protected][protected][protected][protected][pr...⇄ AFTER THAT REGULAR CONVERSATION WITH SNAPDEAL EXECUTIVES BUT NO SOLUTION

Pickup Scheduled
Dhiren Rathod, we will pick up your Brosis Deal Red... within 1-2 days. For smooth return, please pack your item with all original packing, invoice, MRP sticker and tags. Track your return request on the Snapdeal app - www.snpdl.in/iuabdqat
Pickup Update: Dhiren Rathod, sorry! We couldn't pick up your Fab Diwana Purple Net Dress Material today. We assure you that we will pick it up within next 2 days. Track your return request on the Snapdeal app - http://snpdl.in/
Pickup Update: Dhiren Rathod, we tried to pick up your BMR Blue Bangalore Silk Anarkali Gown " Semi-Stitched Suit" (Size: 3XL) on Sun, Oct 23, 2016 but were unsuccessful. Please set a convenient date/time for pickup at the Snapdeal app - http://snpdl.in/ In case we do not receive a response from you within next 48 hours, we will close your return request.
I m again and again following up in the app.but no one coming to pick up the package
And customer care number don't have options to speak to the representative
Don't know what to do

I team,

I ordered ray-ban green wayfarer sunglasses rb4194_6019a on 3rd october 2016 from snapdeal, the moment i received the order, i found it was duplicate and without wasting my time i canceled the order. I inquired on rayban and came to know that snapdeal is not authorized to sell rayban sunglasses. They were delaying the pickup, even i got message that pickup was failed and you refund will be cancled in 48hr. They have not contact me anytime. Finally after 3 day they came and pickup the sunglass.
The pickup man has checked the product and then accepted the item. Today on 23rd i received the message that product has failed the quality check. I have not seen the sunglass for more than 10 min and in that time how can quality of product will reduced.

If action is not taken i will file police case against snapdea, in consumer court. The dealer. I will send complain to rayban that people are being making fooled about product and duplicate product are being shelled on snapdeal.

Need to stop snapdeal to do same with other consumers.

Details:
Order id: [protected] (1 item) details
Placed on 03 oct, 2016

Ray-ban green wayfarer sunglasses rb4194_6019a
Size: medium

I have purchased Personality Blue party blazers from snapdeal but the size was not fit for me and I have gave the replacement request, but no one has to come for picked my product yet..no I got message request cancelled.. multiple time I called customer care no response yet...my order number [protected] sub order no [protected]. Kindly do the needful.

I have ordrered fashion feb door eyelet curtain 3 set ORDER ID [protected] which cost 1248 rupees with delivery charges on 22 oct 2016. after i recieving the mail from snap deal " we noticed that your last purchase wasn't sucessfully placed ur cash will be refunded whith in 24 hours.
after 24 hour mere pass mera refund nahi pohachne par maine customer care par call kiya koi bar unhone mujhe time diya ki ab aa jayeda par nahi aaya phir unhone meri bank detail mangi jo maine paid kiya tha maine unhe wo bhi bheji jo 1248 rupees jiska ref no hai CCADJ2ASX774IGAADDCUZO PLZ mujhe mere rupee wapas dilane main madad kare .

Dear Sir,

I ordered two kurties and they delivered wrong size, when i raised a replacement request they refuse to replace... and the reason is told by there executive is "maam your account is bolck by our team bcz they found some problem in your account"(even don't clear the problem, just continuously repeat this line only).

and when i said K block the account but complete my order first, how can you leave issue open and close the account of customer... but they only have one answer that your account having some problem your account is blocked and we are not able to do anything.

Finally after so many calls mails till my money is block and issue is closed from there side...

Please help to resolve it.

Thanks
Ginni Dang
[protected]

I have done online shopping at snapdeal. Order: [protected] i have placed an order for maser led tv (22), i got product without any accessorizes. But i have received only the led tv, not received the accessorizes. From 10th oct i am calling the snapdeal representative. They said to wait for 2 days. From then i called thrice, but till no one responds properly. Its already more than 14 days, i have not yet received accessorizes with the order.
Missing accessories :

1. Remote
2. User manual
3. Tv stand
4. Battery

Regards,
Manikandan

I had placed the order for a laptop on 5th october after 15 days i get message at night 9 o clock that you were not available take delivery whereas in reality delivery person didnt attempt the delivery or phone call. This repeated on 19th again even after rescheduling the time and specifying the time and talking to customer care no use. on 22nd i get a message stating your order is cancelled.
no coordination, no responsibility. very poor customer service.

The service they are providing on their "7 day trusted policy" is very pathetic.

MXQ Pro 4K S905 Android Digital TV Streaming Android device:

I have purchased two items of the above mentioned product on snapdeal.com which was delivered to me on 12th of october. i am not satisfied with the product, because the product doesnt have the features displayed on webpage, so decided to return it. when i put up a return request, they sent a service engineer to verify the product and approved the return request upon numerous phone calls from my side for one of the item. On october 19th, the status shows that Courier is out to pickup your item. its been 1 week. but no body is picking it up. evry day morning i am recieving message that it will be picked up today. but no one is picking it up. if i complain on customer care, nobody is responding to my concern.

for the 2nd item, they have not even approved the return request. they are saying the service engineer has not sent the job sheet for the 2nd item. Upon their request, i even uploaded the job sheet copy which was sent to me.
The service centre guys were not responding to my calls also. it been 2 weeks since i have place a return request. Now i am not even able to connect to their customer care number. If i call the IVR is not connceting to the customer care guy, says" wait until your item is picked up".

What do i have to do?

The 2 items are with me. there is no one to help me.

1. one is out for pickup and not getting collected by courier from 7 days.
(they said it should be collected within 24 hours)

2.return request is not approved from past 2 weeks because of thier mistake (missing job sheet). not responding to the compalint. i have so many complaints numbers from their which are still unresolved.

Now i am very doubtful that even they pickup, will they deposit my money back?

Delivery time is to late how can i track my real time of pakage delivery
Eveready Glowy Mixer Grinder - White and Blue can not deliver to me its to late i need quickly