Snapdeal.com Complaints & Reviews

I have placed an order for Godrej Stilo Digital Safe on 12th October 2016 with Snapdeal.com for Rs.4, 770. On 19th October 2016 evening I have received the product in non working condition. On 19th itself I have registered a complaint with Ticket Id: 33119784 requesting for replacement siting the problem with the product which I have received. Snapdeal promised that NUVOEX courier people come and collect the product on 20th October 2016. On 20th October one person came from NUVOEX courier and seen the product and told us that he came in two wheeler as product is heavy he will not able to pick the courier. Again on 21st October one person came from NUVOEX courier and seen the product and told us that he came in two wheeler as product is heavy he will not able to pick the courier. I have repeatedly updated this issue with Snapdeal wherein they have promised that product will collected back on 22nd October, however 22nd no one came to my house again I have been promised that it will be picked up on 23rd wherein no one came from courier to pickup the defective product. Snapdeal team is not taking it seriously in processing replacement. Request your support in getting the replacement.

Sir i bought micromax canvas unite 4 pro..there is 4g calling problem and problem with sd card slot..my order no. is [protected] and my registered mobile no. is [protected] ..i emailed jobsheet, retail invoice and mobile images..but after doing everything costumer executive told me everytime that to wait 24 to 48 hours..our senior revert back to you soon..but i am not getting any call back..and my issue is pending..costumer care executives provide me assurance that surely call will come ..but no call is coming..i send all important documents required for replace/refund for this mobile that costumer care executives asked me on [protected]@snapdeal.com from this email id shashank.[protected]@gmail.com ... please sir .. please solve this issue..i called many times...thanks

Hi
Good Morning!!
I am shilpi Madaan from Gurgaon. i purchased some artificial jewelry on 23.10.2016 from you and pay amount of Rs- 1065/-

When i saw my bank transaction its deducted three time ( 1065*3) from my account . i was trying to contact your toll free number but due to some technical issue phone got disconnect.

how i refund my amount of 2130/-.

Thanks you so much please

Deliver of order

hi
when can i get my order
Order ID: [protected]
i order this on 19th oct but they failed to call and send mess like attempt fail
wt exactly and wn can i get my order

Product name-Nexus Aquagrand Ro water filter. suborder id:-[protected]

I Had received damaged product and I applied for refund & called several times to Snapdeal customer care.But no response
I also mailed to Snapdeal but still no response.
Near about 20-30 days over .today it's 24oct 2016
But till now no calls from Snapdeal
The damaged product is still with me.
I had wasted my Rs.4327/- in buying this worst product from worst online shopping site.

Sir, i order 2 mobile phones on Snapdeal on 4/10/2016 but on 15/10/2016 I found a parcel from Snapdeal and when I opened it I found bricks and concrete in that parcel.i paid for this rs.11998 to Snapdeal.then I complained to Snapdeal c.c.on 19/10/2016 I found a mail from Snapdeal that refunded my amount and it will show in my bank account within 4 days.but till 24/10/2016 I have not received my refund in my account.after that I am Ansible to speak Snapdeal executive.and after many mail to their help center I got no reply from them.kindlly look after this matter seriously.details here under.
order id [protected] my registered mobile no [protected] email id [protected]@gmail.com

Hi i order sewing machine on 22 oct 2016
Paid amount through net banking amount 8755 inr by axis bank. My inb no is[protected]... I have no order information on my list please refund my amount my acc no is [protected] axisbank. I did not received conformation message also... Money is already dedected from my account i am un able to talk any costomer care person.. Company is not providing tell no to talk... Thanks

Order ID: [protected], Placed On 04 Oct, 2016.
First and foremost I thank Consumer complaints to take up my earlier complaint. It immediately had an impact and very next day I received sms from Snapdeal that my product is handed over to Courier company for dispatch. Even on their website when I checked for tracking my order I could see the status that product is handed over to Courier company. Since 19th of Oct 2016 There is no change in status. Product is ready to deliver. Starting city Mumbai where as delivery is also in Mumbai. If one has to deliver the product within in Mumbai, forget about truck or tempo or any commercial vehicle.. Even by cart it should reach within a day or two. Well I am sorry to say. but I feel that Snapdeal is bluffing. As far as their helpline, My past experience clearly shows that they are no way capable of providing satisfactory answers. And their responsible ? officers or Authorities never call back.

Hi team,

I ordered ray-ban green wayfarer sunglasses rb4194_6019a on 3rd october 2016 from snapdeal, the moment i received the order, i found it was duplicate and without wasting my time i canceled the order. I inquired on rayban and came to know that snapdeal is not authorized to sell rayban sunglasses. They were delaying the pickup, even i got message that pickup was failed and you refund will be cancled in 48hr. They have not contact me anytime. Finally after 3 day they came and pickup the sunglass.
The pickup man has checked the product and then accepted the item. Today on 23rd i received the message that product has failed the quality check. I have not seen the sunglass for more than 10 min and in that time how can quality of product will reduced.

If action is not taken i will file police case against snapdea, in consumer court. The dealer. I will send complain to rayban that people are being making fooled about product and duplicate product are being shelled on snapdeal.

Need to stop snapdeal to do same with other consumers.

Details:
Order id: [protected] (1 item) details
Placed on 03 oct, 2016

Ray-ban green wayfarer sunglasses rb4194_6019a
Size: medium

Hello, I would like to share my complaint regarding the refund of the product which I've brought in snapdeal site. I contacted the customer services many times regarding the refund of the product I brought. Here are the details of the product.
Order id: [protected]
Product name: Kenstar KMD60W3P Stallion DX 3 Jar Juicer Mixer Grinder.
Reference id: 2012112

I had ordered LG X screen K500I dual screen(16GB)on (5/10/2016) and had cancelled the order the very next day. I had made the payment using my CITI debit card. I was promised refund by 16th of October 2016. However I have not received my refund. I have dropped multiple emails to snapdeal and tried calling them multiple times but all in vain. No one has ever replied to my email and when ever I tried to call them i stay on IVR for 15- 20 mins and after that the call gets disconnected itself. From 5th October 2016 till date. I am very upset about this.

ORDER NUMBER #[protected]
Sub Order ID #[protected]

Hi, i placed 2 orders through snapdeal. Jeans and shirt. I placed return request fee days back and courier person did not call me to pick both products. After that my return request got closed. I am sending emails to snapdeal for many days and contacted customer care many times. Very poor and cheap customer care i have ever seen in my life. Nobody responds my emails and calls.. plz take some action against snapdeal as it has lost trust and becoming horriable.

I have ordered a LG tv on Feb 2016 for my friend and i still not got my cash back as i used while purchased my ordered... They are saying it's take time and now 8 months gone... Help me please my order no. Is [protected] it's my friend no. Because i have gifted him so i have to use this for delivery purpose

Manish jain
Please contact me on this no. [protected]
[protected]@gmail.com

Actually i purchased a product from you by online payment.But today i received a message from you that order is delivered n i had not received my product.It is worst service, i had seen till date.I m sorry to say you that but its a cheat. My order no.[protected] & [protected]. Contact me as fast as possible. And facing much problem to contact you people...
please contact me [protected]

Hi this is soumya, I have ordered Casio watch but I didn't getting any details about my shipment. Till now they didn't contact me about the product delivery but end of the day I got a mail that we are unable to deliver. How they send mail like that without contacting me through phone call or message. I want my product within 24 hrs please delivery my product. My order number [protected]...

The goods ordered on Snapdeal site isn't delivered on time causing so much nuisance after ordering and looking for the goods to arrive. The company keeps on prompting with the message saying that the order could not be delivered without any attempt to deliver. The courier partner simply returns the goods without even calling. They have not come for delivery even after charging for the courier charges.

I ordered biotique anti acne gel(pack of 2). Amount paid by me is of two but i have recieved only one pack. After that i have placed return request but no one came to pick up. Also from my my snapdeal app i am not able to raise the request, i have to raise the request by calling snapdeal(which cost me charges). Why should i have to pay and bother about the mistake made from your side. And also now it is showing that 7 day return is get over. But i keep trying from the day i recieved the order. I am very unsatisfied by the order and services. I want either my money back or want the complete order. One more thing that i am also not able to talk to customer care executive. There is no such number or option in call for that. Contact me asap on my number for details.

Hi,
this is regarding my order no Order ID: [protected] since 18th Oct i was following up for my order where i got the delivery on 19th but courier company refused to deliver my order due to my staying on 2nd floor. they promised me that the order will deliver on 22nd but till today 23rd no one approach for deliver and we was suck to see the feedback mention on website that delivery failed due to consignee requested. it show that how snap deal has poor and pathetic courier service. they only believe to harsh customer, waste their time & money and create problem. i wanted my money back with interest else i will file complaint against snapdeal in high court.

I bought a hindware shower arm in the month Aug/16 by cash on delivery from snapdeal vide order no. [protected]. But the size of the arm was too small. So, i was send back the product by requesting of refund my paid money of 320/- to my freecharge account. But till date I have not got my money back. After sent the product I oftem call snapdeal help center to get status of the same, but always taught me different kinds of issues.
Now a days I want to call them for enquiry of my refund request. But no call is connected.
So, I am requestin you to kindly do necessary steps to get back my money or the product I have returned.

Hi i have oredered AK-216 Trimmersbmulicolours order no.[protected] on 23/10/16..plz amend my delivery adress little bit.. ANURODH BAJPAI
SIMULATOR COMPLEX
OPPOSITE IOC
AIR FORCE STATION TAMBARAM
CHENNAI TAMILNADU
PIN-600046 NEAR COSH HOSPITAL