Snapdeal.com Complaints & Reviews

I ordered a keyboard from my account. When I got it, it was not working properly (backspace key and A key). I put a return request quickly but it was a delay on their part to pick it up. Again it was a fault on their part that they didn't get it. When they received it, they said that it's up to the mark. I requested to check it again. Then they admitted that yes it's faulty product. But they made a lame excuse that it's dirty. I requested many times but they people are just stubborn. They fail to serve me well as a customer. I was not late to file a request. It was at Snapdeal that the product was lying in the queues of checking and pending requests. There it might have got dirty. And how can I use a product which is not working properly, to such an extent that it got dirty. Also they are not allowing me to exchange it with some other product if I want to cooperate. It clearly appears that they are making lame and illogical excuses. I highly requested them to please return my money back or let me buy some other product.

I have ordered 2 pair of shoes and it bill was coming 682 as shown on website but when they came they charged me about 750 above which was unexpected and these shoes I have to gift it to my friend. Me and my another friend had contributed for this to gift it to my friend .it disturbed our budget and caused problem .please help me .I have ordered many things from snapdeal but it happened for the first time with me .
Thankyou

My order i'd number is [protected] i booked a nike shoe which is deliverd on 27 sep but i have size issue so i returned it .a courier boy pick up my product they match size quality every thing and every company rule first checkit then he can go but they exchange my product . When quality checked was hold my product failed and after 10 days they send me damage and old shoe rgularly i call on snapdeal number regularly one weak they assure me i short out your problem with in 24 hour and your money will be refunded after one weak you company member call me and say that your complain is rejected i want my money if not then they give reason why snapdeal team rejected my order i also mail to founder of snapdeal but they donot response me

Hi
I have ordered a product from snapdeal and i paid itself on the time of order but it has been month but still i have not recived my order and they are saying that the order has been delivered. But when i asked them toh whom an thorough which courier partner they are not able to answer . I have complaint manier times but still they dont care.
I am going to file a complaint againt snapdeal for this with all the proof .

Product defective and battery heating issues not working connectivity problem.i made a complaint on 17 of this month.., I requested to refund my amount Always thy do sir we will help and we will call you im waiting for thr call thy didn't calld me yet sir solve my problem and refund my amount.in website there's refund form I fill all the form which was give in the Snapdeal website for refund amount but isn't work sir it tell us to call costumer care after calling customer care thy tell to wait our sinour team will call you and help you regarding your refund by tell like this thy send my return time of refund or replacement and I also told them about validity period of refund of payment they told me sir in first 7 days we register your complaint after words our team will help you

Order ID: [protected]
Suborder Id: [protected]
Ticket Id: 31710509

Product placed on 1 October, received very late on 10th October that too after calling the customer care service many times, on first day itself the fingerprint scanner was not working, second day fingerprint scanner was not detecting fingerprint, I raised return complaint against the product, the product was picked up successfully on 17th October, I am talking with the customer care people they are not giving me any information about refund, just saying wait for 24 hours and after 24 hours they are again saying wait, selling a faulty product and expecting the customer to wait patiently, even after the Snapdeal Gold Quality Assurance I am getting a faulty product, on what should I trust now. I want my refund as soon as possible.

Cheating case from Snapdeal.
I have ordered Pampers products 2 units from Snap Deal, but I have physically received only 1 unit against Oder ID [protected]. Since last 20 days I'm following with Snap Deal but no one is helping me to sort this issue. I would like to make all the customers who are buying from Snap Deal should be very cautious. When I contact to Snap Deal call center, they just say the case will b sort out within 24 hours, but one calls me or I don't receive any reply from Snap Deal. Furthermore the call center help line is not reachable after holding it for 30, 40 minutes.
I would like to aware all the buyers from Snap Deal please avoid buying from Snap Deal as there is a chance of loosing money either to Snap Deal, or to supplier, or to courier company.

I paced order [protected] on 2nd October and did'nt receive any update till 14th. Even no reply was there for enquiry mail sent through snapdeal application. Later received a message that my ordered has been canceled and on application its showing refund complete on 19th october. However no amount is credited in my account. Request you to look into the issue.

This is second time when order has been cancelled and I have to struggle in following up with you.

Sir Mene smapdeal se 19/10/2016 bajaj 1000w rod book ki jiski delivery mujhe Saturday 21/10/2016 ko hui Mene parcel open kiya to usme rod nhi balki ek bottle nikli oder I'd [protected] plz help sir

I placed my order on 12 aug 2016 for three products and payment was paid partly by e-gift voucher and net-banking, i cancelled & refunded two products for which they refunded part payment to my e-gift voucher and my voucher validity has already been expired, i am not able to use my refunds, kindly arrange for alternate medium for refunds, my order id: [protected] & sub-order id is [protected] & [protected] my phone no. Is [protected], my mail id is [protected]@yahoo.in

I want to place Refund/ Return request for Order ID: [protected] Suborder Id: [protected] however I am unable to Place a request because error showing please contract customer care at +91-[protected].
i also unable to reach customer care executive as its IBR not give option to speak customer care executive. they are hiding customer care executive.

Please do the needful.

I have ordered a refund for the goods I had ordered. They have not come to collect it back. Neither have they called to confirm. I m afraid they want the goods back and they want to pay me back also.
These products are packed and kept safely so that I can return them in good condition, But I AM GETTING HASSELED BY THE SPACE THEY ARE TAKING UP IN MY HOUSE!!!

I want them to RESPOND ASAP, AND TAKE THE GOODS FROM MY HOUSE. I CANT WAIT ANY LONGER.

THERE IS NO WAY I CAN CONTACT THEM.

- Hitesh KANJANI
[protected]
[protected]

My Debit Card linked with my Indian Bank Savings account was hacked by someone and made a purchase with Snapdeal on 6th February 2016. With the help of my Banker, I was managed to collect information regarding the Transaction particulars. Immediately after this cyber-attack, I alerted Snapdeal regarding this issue (Snapdeal Query No:[protected]. Very same day, I have also received an acknowledgement message from Snapdeal that they will hold the particular order. Subsequently, I have lodged a Police compliant with a local police station and based on the instructions of Local Police Personnel, I have also lodged a complaint with Chennai Cybercrime cell. Even after continuous follow-up with Snapdeal for more than 8 months, I am still awaiting to receive my money back from them. Snapdeal is holding my money for no reason.

Order ID: [protected], Placed On 06 Oct, 2016
Suborder Id: [protected]
This Item has been given to the courier on 09:33 PM, 08 Oct, 2016
It was transferto near hub on 14th Oct.

I am not sure since then why the product is not delivering to my home? there are lot other products bought from snapdeal and delivered to my home. I raised one complain (complain id:[protected] but no action taken seems. Every time when we call customer care, after that the delivery date postponed. I need serious action and follow up on this.Please share the courier details so that I can directly follow up.

I was ordering a sandisk memory card of 64gb on date 18th september 2016. it's delivery date was 3rd october 2016. it's order number is [protected]. it didn't deliver to me till now and not refund me also. i call to snapdeal customer care number many times. i complained about it but no response of snapdeal on my problem. the company address is
238, 1st floor, okhla industrial estate, phase iii
New delhi
New delhi district
Delhi
India - 110020
Please help me about this case

I order redmi note 3

Order ID: [protected]
Placed on 10 Oct, 2016
Item 1
Redmi Note 3 32 GB
Colour: Gold
Enjoy Snapdeal Gold Benefits on your order

Status: In Transit
Estimated Delivery: 16 Oct, 2016 - 21 Oct, 2016
still i m not get my order
i called u many times mails u but no repond i recieve.
what can i said abt u snapdeal...!!
i need it urgent but u make us fool day by day.
snapdeal is not remain same as earlier

I had ordered for 2 lyf mobile phones and paid 7541 rs using my credit card after discount.

Order was accepted and after couple of days i received a mail from snap deal with the tracking number[protected].
I got the delivery on[protected], but was astonished to see only 1 phone instead of 2 for which i had made the payment.

Tracking number[protected].
Sub order id - [protected] and [protected].
Seller in snap deal — eastern logica infoway ltd. kunda_vl-voi.

I did get in touch with the courier company (xpressbees) they said with one tracking number there can be only one box and cannot be two different boxes. (one box can have any number of items inside the box but i received only 1 phone instead of 2.

Have also sent a mail to [protected]@snapdeal.com and also to [protected]@snapdeal.com. they informed me that representative would call me but i haven't received any calls from them yet.

Could you please help me with the issue.

Not mentioning my personal details, if needed will do it the next reply.

I ordered pink frock for 3-4 year child but i received blue top with white leg-in for 10-12 year child. I was very upset with the snap deal services. I returned item on 18oct, 2016. I suppose to get refund within next 2 hours but i have not received my refund yet. I tried to contact snap deal in many ways but they are not reachable and no body has contacted me yet. I realized that i put incorrect bank details.

Fyi-i have now updated corrcted bank details on website. I am requesting you to please initiated refund asap.

My phone number :-[protected], [protected]

Email id:- priety. [protected]@gmail.com

I ordered a Casual shoe from snapdeal. The product i received was damaged. I requested for return. Waited for 10 days but no one was there to receive it. When they finally came to receive on the 11th day. My office was closed for a week due to puja break. The product return was closed by the time my office reopened.

Haven't received any call from Valcun Express but get the messages stating - they've attempted the delivery but i didn't received. truth is no call but messages are delivered successfully by your side are you guys are good to deliver messages or Orders requested? Shahid Mohd is suposed to deliver as per the msg
Order ID: [protected]
AWB: C[protected]