Snapdeal.com Complaints & Reviews

I have ordered red tape shoes from snapdeal the pair of shoes are totaly different from one other, the shape, material and i requested the replacement of the product no response from snapdeal
neither the pickup has been done nor the customer care are contacted .and now when i raise request again i shows that the replacemnet time has ended.

I am fed up of this company. I made a huge mistake to place an order of “Morphy Richards 24 Ltr OTG” on 4th October (Order ID – [protected]), I got this order after serious delays on 19th October (After 15 freaking days), this was the first mistake of Snapdeal. Upon opening the package, I was shocked to see that the door hinge of the OTG was broken and had to apply for a "Replace" request (Ticket[protected] because apparently "Return" is not applicable on the particular seller. This is their Second mistake. Now, since the past 2 days I had to wait for the pickup guy from NUVOEX to come and collect the item, but behold, I have been getting messages late at night from Snapdeal that the pickup failed because no one was at home. I have been at home the whole time, no one came or called from Nuvoex, I even took 3 deliveries from Amazon yesterday. Finally, I had to again schedule a pickup, for the 3rd time, because of inept, incompetent and substandard practices of Snapdeal and Nuvoex. And above that I found out this type of thing happens with other customers who have applied for return as well (Look at the pic). MAYBE THIS IS A SCAM, THAT PEOPLE WILL JUST GET FED UP AND KEEP THE PRODUCT, and this should be duly investigated by the Government Consumer Helpline, I will be filing a complaint by today, I hope all other people follow suit. I WANT SNAPDEAL TO TAKE BACK THIS ITEM, REFUND ME MY MONEY, AND BECAUSE I HAVE TO NOW BUY IT FROM RETAIL STORE AS I WANTED THIS PRODUCT TO BE AT HOME BY DIWALI, I HAVE TO PAY A HIGHER PRICE AS DIWALI SALES ARE OVER, SNAPDEAL TO REIMBURSE ME THE DIFFERENCE THAT I HAVE TO PAY TO BUY 24 LTS MORPHY RICHARDS OTG, OR ANY 24LTR OTG IF THE SAME BRAND NOT AVAILABLE, BECAUSE OF THEIR DEFICIENCY OF SERVICES.

I got an old faulty product and the battery of the product was not included in the pack. I send it back and completed all the formalities to get my refund. But the company declined my refund request stating that the item I send them back did not pass the quality check from their ware house! It is sure that the company is declining the refund request with a lame excuse.

Sir please give me my product i give u reverse return then i will not get second time the customer care executive said that not give my money and neither give my products please help iun this situation to comesout me sir please give my products. What is this policy this type of policy is harmful for customers so please help that my contact numbert is [protected]

Dear Sir,

Sub: Refund my Redmi Phone 32 GB
der ID: [protected] (1 Item) DETAILS
Placed on 06 Oct, 2016
Redmi Note 3 32 GB
Colour: Gold
Need help?
Status: Picked Up Successfully Estimated Refund By: 14 Oct, 2016
Last updated at 10:06:06 AM, Today
PLACED DISPATCHED DELIVERED PICKED UP REFUNDED
TRACK

This is very wrong. Still I did not receive our refund. You have promised me you’re your refund will be 100% deposited on Friday. I have called your teams 5-6 times. Your team person holds my call 20-25 minutes but never talked to sr. person.

Picked up 13th Oct 2016. after 8 days passed your team said that not received the courier & after quality check we will give the refund .your team said the on friday we will deposit the refund 100% in your account .

You have picked the phone your logistics partner where is my fault, I am not responsible for the same. We can deliver any courier in the 7 days in any area even international.

Even I have given a chq of the same to another person. He will give be abusing for the same due to wrong commitments.

Never even update on this case any body from your side.

What I have do, I do not understand. please help me

Thanks & Regards
Shashi Bhushan
[protected]

I have order adidas multicolor cotten socks by snapdeal on the upper side packet product details is right but when i open that product packet i found no socks availebe in that packet this a big mistake your company that you can recharge my mobile no [protected]
Thanks

I ordered an iPhone 6s from Snapdeal and was delivered a defective one. The phone vibrates abnormally. Like there is a rattling sound coming out of it when on vibration as if the vibrator is touching the body of the phone.

They are not ready to refund or replace the phone. They say that their quality team has verified and the product is working fine. so they cannot help me.

[protected] Forwarded message[protected]
From: "altmash ansari"
Date: 22-Oct-2016 12:45 am
Subject: Replacement damaged product
To:
Cc:

I book hp printer mfp 1136 on saturday 15 october 2016 by snapdeal site with credit card payment of Rs.9027 and order came monday 17 october 2016 so soon with damged condition and as looking used product i sent a replacement request at snapdeal site on same day then i got a ticket number number to track my replacement after some time they tag "we r unable to pick up ur product u have to courier to the warehouse after that i call to warhouse number they neglect to accept the problem and someone abused me that this is not a SNAPDEAL WAREHOUSE "". which kind of service this have solve my problem other wise i raise the complaint about it

Snapdeal order no. [protected]
Invoice no.S[protected]/10774
Invoice date.17/10/2016
Order no.[protected]
Seller .i blue solution pvt ltd
Replace complaint no: 32845303

I've had returned the zoook Bluetooth speaker due to its technical fault to Snapdeal n I asked for refund n on my snapdeal account it's showing refund successful on 18th Oct 2016, but in my bank account amt has not yet been transferred from Snapdeal.. It's been 3 days waiting for my refund already n Snapdeal customer services sucks badly... I've been waiting for my refund for more than 2 weeks after the product was returned back to Snapdeal, hoping to see some response from the company as soon as possible

Hi,
I'm Pranav Priyadarshi and two of my orders, Sub order id : [protected] & [protected] of Order id : [protected] were rescheduled for 12th of October. When not delivered to me till 17th I raised the concern by calling snapdeal. I had a word with Rahul who assured me that I'll recieve my product very soon. Next morning when I woke up I saw a message from snapdeal that my orders were cancelled and I again called you guys. I had word with Simran and she raised two tickets with #32926246 & #32926252. As both the orders being a prepaid order you were not supposed to cancel it without intimating me about what was going to happen. This is not a kind of service that I expect from you guys.

I have ordered 6 product in Snapdeal in which 2 of the product (Suborder Id: [protected]) has not delivered not yet but showing the status as Delivered. and 1 replacement product(Suborder Id: [protected]) has not yet delivered but showing the status as Replaced.

My Order ID: [protected] (6 Items)

Order Placed on: 02 Oct, 2016

Are you cheating to customer or what ?? Without delivering the product your team has updated the status delivered.

This is how you make fool to the customers?

I done the payment online but now you are making fool for us.

Let me take the Legal action on this If I didn't get the product on or before 26-October-2016 . I have all the evidence to put the fraud case on SNAPDEAL.

I had ordered a product on 10th October 2016 in Snapdeal online shopping. It was due to be delivered between October 14 and 18, 2016. It hasn't reached me yet. I had paid in full. I've sent multiple mails and had called the customer care a hundred times. But no response. Very poor service. I wouldn't recommend Snapdeal to anyone. I want the product or atleast a refund. They are such cheats. Very poor customer service. They shouldn't have this online service at all. Such frauds!! It's a scam website.

DATE OF INCIDENT : 17 OCT 2016
SNAPDEAL reference number: SLP [protected]
seller TIN number: [protected]
i ordered for "" Dell Inspiron 14Z (N411Z) Original Laptop Battery Of The Model 268X5, M0P7P battery""
the parcel was bring by DELHIVERY courier,
but they sent me an ""old laptop charger with 1 feet wire""
that is completely fraud.
when i applied for refund policy the courier boy was unable to accept because that wire is cut. they sent go to their courier office. i went there then they send me to vulcan -snapdeal warehouse at kondlakoya village near medchal. they too does solve the problem.

Order id: [protected] i placed order for redmi note 3 32 gb on snapdeal. Product delivered was defective. As i charged it mobile got heated. Very next day i complained to customer care. Reference number: 32550608. I was told to download gizmodoctor app. Battery temp was showing 40 c. I send screen shot to customer care. Now instead of exchanging mobile phone, they are asking me to contact service center for repair. They want certificate from service center the product is defective. Very first place they should have checked the product and then delivered it. Now they are making customer to run from one place to another. Their customer care representative also not talk properly. There is no mechanism to complaint to higher authority.

Manoj kumar

I am a regular consumer of snapdeal from purnia.bihar but now i m facing lots of problem... i ordered few products from snapdeal like red chief boots, puma shoes, intex power bank and i got the message that all these products has reached purnia...the blue dart courier where u send ur products is doing the bad thing .when any product comes there they used to cancel our on their own.they should ask first either we want the product or not by a calll...plzzzzz do something i am facing lots of problems

Today[protected] I have tried to order Voltas 1 ton 3 star 123lyi split air conditioner from snapdeal.com. But while placing the order the transaction failed. But amount got deducted from my HDFC A/C Salem, Tamil Nadu. The amount deducted was Rs. 24, 574/-. I did not receive any sms or email regarding the order. When I checked in the My Orders list in snapdeal, there is no order showing. So please check and reply. Ref No. HF[protected]. My Snapdeal account name is Ajay R. My email registered with snapdeal.com is [protected]@gmail.com. My mobile number registered with snapdeal.com is +91-[protected]. So Please either place my order or provide the refund as soon as possible

I had bought a 5-seater sofa from snapdeal.com on 21 september 2016 (orderid: [protected]). it came in damaged condition after 15 days. the same day (06 oct 2016) - i called customer service and placed return request for it on account of having recd. it in damaged condition. on 10 oct 2016, i recd call from cs rep who, in lieu of returning it, gave me an option to credit 10% of the total cost (amounting to inr 1459) to my account as a way to compensate me for damaged product. i agreed to it and was told that the compensation will be credited in 4 working days i. e. by 15 oct.

Till now, i have not recd any compensation. i have sent multiple (06) emails to snapdeal requesting compensation status but none have been responded. when i call customer support, i get stereotyped answer from "every cs rep who comes online to talk" that "the issue has been raised to backend team and some one will contact you soon".

Till now, no one has bothered to either call me back or respond to my numerous emails or credit my acct. or provide me status of compensation.

Pl help and save from this thief company.

- kapil saxena ([protected]@hotmail.com)

Hi, I had placed an order for rice cooker on 3rd Oct and cancelled the order on same day. so the item wasn't delivered to me. But my money is not yet refunded to my bank account. Already called up customer care twice they are saying in process. Its been 18days now. When will my refund credited to my account?

Order Id :[protected]

Mob No- [protected]

Dear Sir.
I had ordered a 32 GB SD card of Sony make
The packet was delivered on 19.10.2016. On opening it we found the product tampered and we were suspicious. To our surprise we found that only adapter was there and no SD card was there. We have been simply taken for a ride. I have written two mails to snapdeal but they are not replying.

Regards

I have ordered 2 jeans jeans from snapdeal. One is delivered but other is not delivered, on 5th oct and on website estimation delivery on mention between 11 to 15 oct . my order status showing on UI is DISPATCHED . On courier site no info available . I am sending daily mail to snapdeal but no one is replying also i have tried to call customer care but not able to talk to person
My order number is - [protected]
complaint - Reference number : 33485985