Snapdeal.com Complaints & Reviews

I have ordered a Armani watch and received it on 13th/Oct/2016. I have gifted it my friend and to my shock when I closely observed the watch its a fake one. To keep this like an original watch they have used blue colour cover in the middle of watch on the dial like an original watch and its slowly popping out of the watch which you can clearly seen in the photo.I paid almost 14k like an Original watch. I have just missed the return/refund policy date by a single day. Now they are saying I can't return it. Yes, I agree I can not return it if its a original one. But knowing that its fake one, how can they apply return policy for the fake delivered products. I have lost my hard earned money 13k on this site. Can't I do anything now ..? ...please help in taking some action.

Dear sir, I have purchase product through snap deal in Diwali offer 17 to 20 October.I have paid the payments.I have received message from snap deal as Mr.kishore rather who delivered product on 21 Oct but at night received message as delivery attempt fail though I have whole day present at home.I have rescheduled delivery on 22 octo and further received message for item delivery but not deliver by snap deal yet.Also in snap deal customer care no [protected] only record Ed tape play and unable to talk with executive.Also send mail to snap deal help but no response received.My order no:[protected] my email is [protected]@yahoo.in

I have ordered Pigeon Sterling 1800W Induction Cooktop on 2nd October and received wrong product Lenovo Laptop Bag on 7th Oct. My order id is: [protected] and suborder Id is: [protected]. On 7th Oct I have raised the same concern by calling Snapdeal customer care no: [protected], they have then arranged replacement and arrange reverse pickup of the product on 8th October by NUVOEX courier company. By 8th October no one call or visit into my place and updated fake remarks that unable to pickup. Every second day they are rescheduling the pickup date after then. I have called many times to Snapdeal paid number [protected], however the same return I have received from Snapdeal that, "Sir your pickup will be getting done in next two days", however no one came & pickup the product and everytime NUVOEX courier company updated fake remarks. By 15th October on of the agent came from NUVOEX and denied pickup as this was the wrong product laptop bag and not induction cooktop, and said that they require email confirmation from Snapdeal for this pickup. Again I waited for two more days and then call customer care to the same paid number and same response received that your product will picked up by next day. Till then called to customer care so many times and wasted my time & money for calling paid customer care, but no resolution till date. It's 22nd October now, from 8th Oct to 22nd Oct there is no resolution, and no reverse pickup done. Don't know when someone come and pick this wrong product. I also need some kind of compensation for this to called so many times to this paid number to wasted my money & time.

Please look into this issue on urgent basis and get the resolution done. I never planned to raise complain, this is high time now and really frustrated with the service. Specially from the courier company NUVOEX which always updating fake remarks. I wanted to have some strict action regarding that so that people beleave into service industry, specially eCommerce portal.

Thanks,
Amar Kumar
Cell: [protected]

Delivery boy was asking to come to his place then i went and then he was not having swipping machine .and asking for only cash. vey bad behaviour of delivery boy and language was really embrasing.i can not understand how bad delivery service snapdeal is having .this was my first time booking with snapdeal and a horrible experience

I have ordered red tape shoes from snapdeal the pair of shoes are totaly different from one other, the shape, material and i requested the replacement of the product no response from snapdeal
neither the pickup has been done nor the customer care are contacted .and now when i raise request again i shows that the replacemnet time has ended.

I am fed up of this company. I made a huge mistake to place an order of “Morphy Richards 24 Ltr OTG” on 4th October (Order ID – [protected]), I got this order after serious delays on 19th October (After 15 freaking days), this was the first mistake of Snapdeal. Upon opening the package, I was shocked to see that the door hinge of the OTG was broken and had to apply for a "Replace" request (Ticket[protected] because apparently "Return" is not applicable on the particular seller. This is their Second mistake. Now, since the past 2 days I had to wait for the pickup guy from NUVOEX to come and collect the item, but behold, I have been getting messages late at night from Snapdeal that the pickup failed because no one was at home. I have been at home the whole time, no one came or called from Nuvoex, I even took 3 deliveries from Amazon yesterday. Finally, I had to again schedule a pickup, for the 3rd time, because of inept, incompetent and substandard practices of Snapdeal and Nuvoex. And above that I found out this type of thing happens with other customers who have applied for return as well (Look at the pic). MAYBE THIS IS A SCAM, THAT PEOPLE WILL JUST GET FED UP AND KEEP THE PRODUCT, and this should be duly investigated by the Government Consumer Helpline, I will be filing a complaint by today, I hope all other people follow suit. I WANT SNAPDEAL TO TAKE BACK THIS ITEM, REFUND ME MY MONEY, AND BECAUSE I HAVE TO NOW BUY IT FROM RETAIL STORE AS I WANTED THIS PRODUCT TO BE AT HOME BY DIWALI, I HAVE TO PAY A HIGHER PRICE AS DIWALI SALES ARE OVER, SNAPDEAL TO REIMBURSE ME THE DIFFERENCE THAT I HAVE TO PAY TO BUY 24 LTS MORPHY RICHARDS OTG, OR ANY 24LTR OTG IF THE SAME BRAND NOT AVAILABLE, BECAUSE OF THEIR DEFICIENCY OF SERVICES.

I got an old faulty product and the battery of the product was not included in the pack. I send it back and completed all the formalities to get my refund. But the company declined my refund request stating that the item I send them back did not pass the quality check from their ware house! It is sure that the company is declining the refund request with a lame excuse.

Sir please give me my product i give u reverse return then i will not get second time the customer care executive said that not give my money and neither give my products please help iun this situation to comesout me sir please give my products. What is this policy this type of policy is harmful for customers so please help that my contact numbert is [protected]

Dear Sir,

Sub: Refund my Redmi Phone 32 GB
der ID: [protected] (1 Item) DETAILS
Placed on 06 Oct, 2016
Redmi Note 3 32 GB
Colour: Gold
Need help?
Status: Picked Up Successfully Estimated Refund By: 14 Oct, 2016
Last updated at 10:06:06 AM, Today
PLACED DISPATCHED DELIVERED PICKED UP REFUNDED
TRACK

This is very wrong. Still I did not receive our refund. You have promised me you’re your refund will be 100% deposited on Friday. I have called your teams 5-6 times. Your team person holds my call 20-25 minutes but never talked to sr. person.

Picked up 13th Oct 2016. after 8 days passed your team said that not received the courier & after quality check we will give the refund .your team said the on friday we will deposit the refund 100% in your account .

You have picked the phone your logistics partner where is my fault, I am not responsible for the same. We can deliver any courier in the 7 days in any area even international.

Even I have given a chq of the same to another person. He will give be abusing for the same due to wrong commitments.

Never even update on this case any body from your side.

What I have do, I do not understand. please help me

Thanks & Regards
Shashi Bhushan
[protected]

I have order adidas multicolor cotten socks by snapdeal on the upper side packet product details is right but when i open that product packet i found no socks availebe in that packet this a big mistake your company that you can recharge my mobile no [protected]
Thanks

I ordered an iPhone 6s from Snapdeal and was delivered a defective one. The phone vibrates abnormally. Like there is a rattling sound coming out of it when on vibration as if the vibrator is touching the body of the phone.

They are not ready to refund or replace the phone. They say that their quality team has verified and the product is working fine. so they cannot help me.

[protected] Forwarded message[protected]
From: "altmash ansari"
Date: 22-Oct-2016 12:45 am
Subject: Replacement damaged product
To:
Cc:

I book hp printer mfp 1136 on saturday 15 october 2016 by snapdeal site with credit card payment of Rs.9027 and order came monday 17 october 2016 so soon with damged condition and as looking used product i sent a replacement request at snapdeal site on same day then i got a ticket number number to track my replacement after some time they tag "we r unable to pick up ur product u have to courier to the warehouse after that i call to warhouse number they neglect to accept the problem and someone abused me that this is not a SNAPDEAL WAREHOUSE "". which kind of service this have solve my problem other wise i raise the complaint about it

Snapdeal order no. [protected]
Invoice no.S[protected]/10774
Invoice date.17/10/2016
Order no.[protected]
Seller .i blue solution pvt ltd
Replace complaint no: 32845303

I've had returned the zoook Bluetooth speaker due to its technical fault to Snapdeal n I asked for refund n on my snapdeal account it's showing refund successful on 18th Oct 2016, but in my bank account amt has not yet been transferred from Snapdeal.. It's been 3 days waiting for my refund already n Snapdeal customer services sucks badly... I've been waiting for my refund for more than 2 weeks after the product was returned back to Snapdeal, hoping to see some response from the company as soon as possible

Hi,
I'm Pranav Priyadarshi and two of my orders, Sub order id : [protected] & [protected] of Order id : [protected] were rescheduled for 12th of October. When not delivered to me till 17th I raised the concern by calling snapdeal. I had a word with Rahul who assured me that I'll recieve my product very soon. Next morning when I woke up I saw a message from snapdeal that my orders were cancelled and I again called you guys. I had word with Simran and she raised two tickets with #32926246 & #32926252. As both the orders being a prepaid order you were not supposed to cancel it without intimating me about what was going to happen. This is not a kind of service that I expect from you guys.

I have ordered 6 product in Snapdeal in which 2 of the product (Suborder Id: [protected]) has not delivered not yet but showing the status as Delivered. and 1 replacement product(Suborder Id: [protected]) has not yet delivered but showing the status as Replaced.

My Order ID: [protected] (6 Items)

Order Placed on: 02 Oct, 2016

Are you cheating to customer or what ?? Without delivering the product your team has updated the status delivered.

This is how you make fool to the customers?

I done the payment online but now you are making fool for us.

Let me take the Legal action on this If I didn't get the product on or before 26-October-2016 . I have all the evidence to put the fraud case on SNAPDEAL.

I had ordered a product on 10th October 2016 in Snapdeal online shopping. It was due to be delivered between October 14 and 18, 2016. It hasn't reached me yet. I had paid in full. I've sent multiple mails and had called the customer care a hundred times. But no response. Very poor service. I wouldn't recommend Snapdeal to anyone. I want the product or atleast a refund. They are such cheats. Very poor customer service. They shouldn't have this online service at all. Such frauds!! It's a scam website.

DATE OF INCIDENT : 17 OCT 2016
SNAPDEAL reference number: SLP [protected]
seller TIN number: [protected]
i ordered for "" Dell Inspiron 14Z (N411Z) Original Laptop Battery Of The Model 268X5, M0P7P battery""
the parcel was bring by DELHIVERY courier,
but they sent me an ""old laptop charger with 1 feet wire""
that is completely fraud.
when i applied for refund policy the courier boy was unable to accept because that wire is cut. they sent go to their courier office. i went there then they send me to vulcan -snapdeal warehouse at kondlakoya village near medchal. they too does solve the problem.

Order id: [protected] i placed order for redmi note 3 32 gb on snapdeal. Product delivered was defective. As i charged it mobile got heated. Very next day i complained to customer care. Reference number: 32550608. I was told to download gizmodoctor app. Battery temp was showing 40 c. I send screen shot to customer care. Now instead of exchanging mobile phone, they are asking me to contact service center for repair. They want certificate from service center the product is defective. Very first place they should have checked the product and then delivered it. Now they are making customer to run from one place to another. Their customer care representative also not talk properly. There is no mechanism to complaint to higher authority.

Manoj kumar

I am a regular consumer of snapdeal from purnia.bihar but now i m facing lots of problem... i ordered few products from snapdeal like red chief boots, puma shoes, intex power bank and i got the message that all these products has reached purnia...the blue dart courier where u send ur products is doing the bad thing .when any product comes there they used to cancel our on their own.they should ask first either we want the product or not by a calll...plzzzzz do something i am facing lots of problems

Today[protected] I have tried to order Voltas 1 ton 3 star 123lyi split air conditioner from snapdeal.com. But while placing the order the transaction failed. But amount got deducted from my HDFC A/C Salem, Tamil Nadu. The amount deducted was Rs. 24, 574/-. I did not receive any sms or email regarding the order. When I checked in the My Orders list in snapdeal, there is no order showing. So please check and reply. Ref No. HF[protected]. My Snapdeal account name is Ajay R. My email registered with snapdeal.com is [protected]@gmail.com. My mobile number registered with snapdeal.com is +91-[protected]. So Please either place my order or provide the refund as soon as possible