Snapdeal.com Complaints & Reviews

I had bought a 5-seater sofa from snapdeal.com on 21 september 2016 (orderid: [protected]). it came in damaged condition after 15 days. the same day (06 oct 2016) - i called customer service and placed return request for it on account of having recd. it in damaged condition. on 10 oct 2016, i recd call from cs rep who, in lieu of returning it, gave me an option to credit 10% of the total cost (amounting to inr 1459) to my account as a way to compensate me for damaged product. i agreed to it and was told that the compensation will be credited in 4 working days i. e. by 15 oct.

Till now, i have not recd any compensation. i have sent multiple (06) emails to snapdeal requesting compensation status but none have been responded. when i call customer support, i get stereotyped answer from "every cs rep who comes online to talk" that "the issue has been raised to backend team and some one will contact you soon".

Till now, no one has bothered to either call me back or respond to my numerous emails or credit my acct. or provide me status of compensation.

Pl help and save from this thief company.

- kapil saxena ([protected]@hotmail.com)

Hi, I had placed an order for rice cooker on 3rd Oct and cancelled the order on same day. so the item wasn't delivered to me. But my money is not yet refunded to my bank account. Already called up customer care twice they are saying in process. Its been 18days now. When will my refund credited to my account?

Order Id :[protected]

Mob No- [protected]

Dear Sir.
I had ordered a 32 GB SD card of Sony make
The packet was delivered on 19.10.2016. On opening it we found the product tampered and we were suspicious. To our surprise we found that only adapter was there and no SD card was there. We have been simply taken for a ride. I have written two mails to snapdeal but they are not replying.

Regards

I have ordered 2 jeans jeans from snapdeal. One is delivered but other is not delivered, on 5th oct and on website estimation delivery on mention between 11 to 15 oct . my order status showing on UI is DISPATCHED . On courier site no info available . I am sending daily mail to snapdeal but no one is replying also i have tried to call customer care but not able to talk to person
My order number is - [protected]
complaint - Reference number : 33485985

Product Name : Sony Bravia KLV-22P413D 55 cm
Snapdeal Order ID : [protected]
Sub Order ID : [protected]
Order Placed On : 16-Oct-2016
Order received : 21-Oct-2016
Seller Name : Deals Tamasha

Site mentioned Box Content : Main Unit, User Manual, Warranty Card, RMT-TX112P Remote, RO3 Batteries
Got delivered in 5 days, But did not receive the TV Stand, Remote & batteries or wall mount bracket.
Delivery person said, he is responsible only for delivery not the content within the box.

Contacted Sony Customer support team, they told to check with SnapDeal Seller, can't help.

Snapdeal & its fake sellers are making life hell for genuine customers.

SnapDeal customer support IVR no is not having enough options for such kind of mistakes from their end. One just keep pressing options & nothing happens.

Can snapdeal tell us whats wrong ?
How can we contact seller for such a bad delivery ?

I've gone through many complaints posted here & looks getting refund is huge task, people are waiting since May-2016 still not getting refund.

Thanks
Nilesh.

Order id: [protected] (1 item) details
Placed on 21 sep, 2016 i got fully damaged
Vu 40d6575 102 cm (40) full hd led television by snapdeal i lodge complaint to return but not one contacted with me regarding. i am fed by complaining time and again no positive response get til date i think i should lodge a complaint against this act plz hel me. my ph no is [protected], [protected].
I will never do in future any kind of of purchasing deal with this online side the do not respond i think amazon is best

Order no. - [protected]
I have ordered two sarees from snapdeal and I faced issue with both of them.
First one Khatu green saree its quality was so disguting.. It's cloth ws about to tear off when i put it in my hand.
And second one aysha pink saree.. There was clearly written and displayed about the clour of the saree ie PINK but what i recieved was a PURPLE one..
I gifted that saree to my relative and do you know how insulting it was when they said that honey the saree which you gifted us seems fake and you need to contact snapdeal.. These people dont understand what they are doing to the customers..

I raised a complain and asked them to refund both my sarees and they picked the sarees up from my house and later refused to initiate the refund as according to them my reason didnt reached to their clearence level..
Its the dispute between snapdeal and the seller that they write something and deliver something different.
RIGHT NOW THEY HAVE BOTH THE SAREES.. THEY ARE REFUSING FOR THE REFUND AND ALSO NOT SENDING THEM BACK..

MOST IMPORTANT THING- They are such insensitives.. they dont have the decency to acknowledge the customers problem.
I recieved a mail regarding the order that they wont initiate the refund on 16th october.. And SINCE THAT DATE I HAVE CALLED THEM 17 TIMES..THEY DONT HAVE ANY TOLL FREE NUMBER.. I SPENT AROUND 400RS BALANCE TO TALK TO THEM AND RECONSIDER MY CASE..
I used to call daily 4-5 times a day and they usually take 15minutes time to bring the customer executive on line.. Balance worth 20rs just to get in touch with one of their adviser.. leave that.. another thing which i am gonna tell will make everyone stunned..
I called up on 16th. they said that my complaint has been registered and their team was looking into my case and i will get a response from them within 24 hours either through mail or through call.. BUT I DIDNT RECIEVED ANY CALLS, MESSAGES OR MAILS..
On 17th they again said that your complaint has been forwarded to their concerned team and they will look into that i will get a response.. THAT DAY ALSO NOTHING HAPPENED.
SAME HAPPENEND ON 18TH AND 19TH OF OCTOBER..
Loosing my control I called them up yesterday ie 20th october.. I GOT MY CALL TRANSFERRED TO THEIR SENIOR EXECUTIVE AND HE TOLD ME THAT NO ONE FORWARDED MY COMPLAINT IN THESE COUPLE OF DAYS..
I mean they were making fool of me since 5 days saying that sir your complaint has been forwarded.. What the hell is this.. SNAPDEAL SHAME ON YOU !!
I asked for the complaint no. every time and they used to say that you will recieve a call within 24 hours but yesterday was the first time when I asked for the complaint no and the senior executive gave me that[protected]
I also have the audio recordings of all the calls I placed to snapdeal and today I went through them I concluded that they are big big liars.. These people think that they are the god over here.. But I am gonna upload all the recorings to youtube so that all the people must know about this fraud company running in India..
These people do advertisement campaign and spend a lot of money in that but there is a big difference in the way they treat their customers and the promises they do in their ads. Unfortunately people do not know about this fraud company and no matter what i am gonna upload all the audio recordings to youtube..
Please look in this. and SNAPDEAL SHAME ON YOU, YOU CHEATERS..

I ordered 5 in 1 combo pack of xioami redmi note 3 ...and i will returned because some problem...so my refund price ₹449 is not credit my account...

Order no. [protected]
Order date 5-Oct-16

14 days are crossed it is not delivered.

but snapdeal site is showing as delivered on 14-Oct-16

Consignment showing delivered but i have not received it.

I have raised complaint 3 times. still no responce from snap deal.

Rakesh Mane

My order id:- [protected]. I have ordered microtek upseb 600 va invertor on 3rd of oct 2016 and have made part payment through free charge. Now today they are sending me an email that that cannot fullfill the order. I have been waiting for the product. Snapdeal should deliver the product as they are displaying it on their site. If they cannot fullfill the order why the hell it is displayed on their site.
Now i want the product from snapdeal at the price committed by them in stipulated time as promised by them while placing order.
please note:- i have previously place the order for same product via order no:-[protected], dated 25th of sep 2016 and this was also cancelled by snapdeal. i have been waiting for this product from almost 1 month. this is service is not accepted even though i am paying part payment.
kindly arrange to send me the material urgently.

I ordered flyjohn pack of 2 jeanse... i got it and found out that the size is not matching so i returned it requesting for refund and then they said it doesnt meet the quality check, i hadnt even worn or torn any company things lie labels and all ! and till now i havent got the order or the refund !

request refund worth 958 rs

but it is showing that refund is successful in the app ! but i havent got any refund in my account !

order id :[protected]
date of incident :13 oct 2016

The product supposed to come 18th, oct but delivered today afternoon. And received the product which is completely used when uncovered. Not the correct product that i ordered even.

Delivery boy left when uncovered the product. It's cheating the customer completely.

After waiting these many days if they don't deliver the product now they are targeting to cheat by this way.

Placed an order of crocs roomy on 3rd october 2016, today is 21st october still no signs of order delivery and worst part is no information through sms or mail.
Though i paid the entire amount at the time of placing the order, i believe i made a mistake by doing so.
Will never ever use or recommend snap deal for online shopping

I had ordered Michael Kors MK5586, i had place a replacement request as i had received another product. Even after replacing the item, again i was given a duplicate product. Hence i cancelled the request for refund Ticket Id: 32784266. Now the order show that it would be picked up on 19th October. I have not received any pick up nor refund. I have provided the address for the pick up and also the bank account details for refund. Kindly arrange for the pick and refund ASAP. I have read many reviews about Snap deal on this. Still leaving other major E commerce like amazon and flip kart, I always use Snap deal. If people are keeping that faith and trust on your website, that does not mean you will rip of your customers.

I purchased a sunglass of ray ban from snapdeal ref suborder id: [protected]
dt 11.03.2016, invoice no: S62F7C/15-16/1320, seller : AGGARWAL OPTICA, but after 5months it's frame is totally rusted, then I came to know that ray ban company warranty is 24 months, I contact with them in their toll free no [protected], and disappointed that my seller AGGARWAL OPTICA as well as SNAPDEAL is not their registered dealer/seller, and no support will be given.i really disappointed for that.snapdeal pl look after the matter.
S.Biswas
New Town Kolkata 700135
My email id : [protected]@gmail.com
Contact no:[protected]
Pl do something

MY COMPLAINT
Dear Mr. Kunal / Rohit,
Reference above order which was received just now and I sent the below mail about 30 mins back.

I also spoke to your representative – Mr. Nikhil Sharma. He says this item cannot be replaced. We had a suspicion that this was broken condition and asked the courier to confirm on this damaged condition. He confirmed that it is damaged, but it needs to be taken back by Customer care after we call. Now your customer care is telling like this. Then, we may not have taken this item itself.

This item could be non-returnable, but this is applicable only if you have delivered the correct product in potable condition. You cannot give damaged product and / or even Some stones / glass pieces (Which will be known, only if opened).

I want this product to be taken back and refunded immediately. I will see to it that this message is posted in all forums and I will never place an order with Snapdeal with this service. Just to get to the operator after multiple entries confirmation, it takes 4 minutes and then waiting on line to hear the operator another 2-3 minutes and then the call got disconnected. Again after all this efforts, when the call got connected after 5-6 mins, I get such a bad and irresponsible response.

I ordered 2 wall clocks on[protected] and have received 1 damaged and so requested a return ont he same day and i did not get any call from nuvo-all-rp, and it is updated in the site and return pickup was attemped at[protected] am which is incorrect and bad.

The second wall clock is never delivered and updated as closed.
I have already closed and there is no status update on that also.

I want the return picked up and money refunded.
My first experience itself is very bad with snapdeal.

I ordered envie AA 2100 2pl battery but i get the product which is not working at all and also when I requested return the particular courier partner named Jaswant Narayan Sara(mob. no. [protected]) from JV_EXPRESS be fooled us by declaring that he was been there but he didn't arrived at all.i want to return my product but the partner was not responding and snapdeal keep updating us they will cancel the return request within 48 hours. Please resolve our problem.Thank you.

Order ID: [protected] item placed on 10 oct, 2016
Item gigabyte motherboard has been successfully delivered on 9.05 pm, 15 oct, 2016 it was wrong item, seeing the same i immediately requested fro return & refund.
Today is 6 th day i have not seen any person physically coming u to pick the said item from my address.

I am just getting phone calls & sms saying keeping your stuff packed we will come and pick.

My issues with snapdeal:
1 are customers fool whom you will send firstly wrong product and expect them to return/refund.
2. if you do not have a refund/ return policies in place why you boosting about it so much on your website.
3. your courier partner is a big time liar he never called and worte you false comments that i am not available.
4. who will bear the loss of spending the money for something which can be used and not able to get my money.

Dear nova team/ snapdeal team
I am writing this mail to you that I bought a product NOVA NHS-800 2 IN 1 beauty styler with ceramic plates on dated 17th june 2016 thruough Snapdeal offer with ITEM Code :BD1885427, ORDER NO :[protected], sub order no: [protected], INVOICE No -S1214B/16-17/110694, with one year warranty but within 4 months its stop working and burnt
so i request you to replace it under warranty ASAP.

I also tried to contact you on mentioned no-[protected] / 81 but both the number are switched off and also mobile no-[protected] is also switched off.. How can we contact you and how can we trust on brand if this kind of service providing by you …..very much disappointed ……

REGARDS,
Amit Garg
[protected]