Snapdeal.com Complaints & Reviews

My order id with snapdeal: [protected]

I ordered this product on 5th of oct but the product is not delivered even today (20th oct). estimated delivery date still shows 15th of oct. when i call the customer care there is no proper response. even on raising multiple tickets in snapdeal app, the tickets are not at all registered anywhere and no mail confirmation for the same. i got tired of calling customer care since the executives there as well doesn't know the information about my product and on top of that it is taking minimum 10mins of time to speak to a customer care executive for which they are charging std charges. and after all these efforts there are unable to say the whereabouts of my order. i don't think this is acceptable, please deliver my product for this time and i would never comeback to snapdeal again. also request my friends to not to trust snapdeal or not go for buying any products in your website or app.
#snapdeal #snapdeal orders #snapdeal delivery #vulcan

Hello kunal,

My order number is :- [protected]

First of all i received damaged product, first and worst experience with snapdeal! So i requested the replacement of the same which was scheduled successfully.

Then i decided to cancel the order and take the refund of the same, so i had canceled the replacement, now it is not giving me the option to return (Replacement request closed).

I then called customer care number[protected], they said once the replacement request is cancelled i cannot request again for replacement or refund and suggested me to use damaged product and forget money. Your employee attitude is not acceptable!

This is a clear case of cheat & fraud! Why are you giving return/replace option in your mobile application if you don't want to?

Can you please look into this matter as it is nothing but just a heart breaking incident for me which is forcing me not to buy anything from snapdeal again in future!!

Dear kunal jì,
Good afternoon,

It is for your kind information information that on 13th october i had book a samsung j2 pro mobile from snapdeal and i am daily waiting for the delivery of the same and on 18th october i received mail from snapdeal deal with subject line that "we are happy to delivered your galaxy j2 pro (16 gb) (Color : gold) earlier than promised." i am shocked to see it because i haven't received it till now and also communicate the same to snapdeal customer care through call and mail also and my complaint (Screenshot enclosed) number is 33014254 on 18th october and as per commitment that you will contact me within maximum 24 hours. And till now i haven't received and solution for the same.

I had purchased this mobile phone for my wife to gift her (On emi). One side i have not received the handset and another side hdfc bank is sending me schedule of emi repayment.

It is not a good dealing sir i have never face any problem with other agency like flipkart, amazon. They are punctual for their services and client dealing.

Kunal jì your customer team is unable to find out the solution for the same or trace out the person who take it.

Please solve the issue because i don't want to lost my money due to unexpected service of snapdeal. Otherwise i will take help from media and consumer court and explain to all how you are misleading the customers without delivering the product and deducting the payment from customer accounts. If some one miss use it who is responsible for that you are also very much aware which kind of atmosphere in india due to indo pak relation or if some unexpected person use it for unexpected activities in india how will be responsible for that it is not a small product but it is a national issue also for security.

One more thing i had also order for j2 pro samsung mobile back cover from snapdeal and i am in office and delivery boy delivery it to anuradha khanna who is our neighbor. She is stating that i asked him to please give to kuldeep he is inside the office just next door and the delivery boy said madam please sign and take it no issue it is prepaid item. What is this if it is prepaid than you will hand over it to anyone. Is it not your responsibility to check the authentication of person and value of prepaid customers. I am too much angry for such a unexpected statement by delivery boy. It's mean it is also possible that delivery boy handover it to anyone in market or not even come in sector 6 panchkula in my office or in market he is just making fool snapdeal and me also.

Rest i will not tolerate it. I will take appropriate action for the same.

It is not a professionalism sir.

Cc to : kunal. [protected]@snapdeal.com, rakesh. [protected]@snapdeal.com

Hope to hear from your side.

Thanks

Hi snap deal team,

This is to complaint you snapdeal team taken back my duly paid ordered 3-burner gas stove (With manufacturing defect) from my home and not giving me another one.
I have many time requested to snapdeal team, that i only need my product get fixed or replaced, but all vain and they forceilbly returned the money. And customer care executive is asking me to place fresh order for same product as it is not available. However, the same product’s price is also available with rs.500 extra at ur site. This is cheating.

Please booked my product with same old price rs.3800. (Approx) and dispatched it to me at my same address.
If you don’t address my request, i will be forced to transfer this case to consumer court. I have all the documents/proofs in my support.

Details of my order are as below:
Sr. Particular details
1 order no [protected]
2 name kumud dhall
3 mobile [protected]
4 product usha e-bony - gs3 001 cook top
Kindly address below problem and return me the product not the money.
The product is available in your website, but your executive saying it is not. Pls refer the attached scrren-shot.
With regards
Munish gupta
Mobile: [protected]

Hello snapdeal,

I have ordered (snapdeal order number: [protected]) the sofa through sbi credit card emi option through snapdeal and this month i got credit card bill from bank showing total amount payble rs:17474/- insted of 1 emi rs:1500. i have been complained the same to snapdeal with complaint no: 32310395 on 13/10/2016 till date there is no call and i am continuesly calling them they will reply with massage saying you will get call from concern deportment by eod or in 24 hours till date i did not got any call... please look into this.. as bank said that issue is with snapdeal or vendor.

Now sbi confirmed that issue is with snapdeal.. so snapdeal please give the proof for the same.. otherwise i will launch a complaint in consumer court pune against snapdeal.. otherwise cancel the order and refund to me as soon as possible.. as i am very disappointed with the service.

Regards,
Vilas ingole
[protected]

I ordered intex aqua fish 4g mobile (Order id-[protected]) on 6th october but still item not got delivered. Last date of delivery was on 16th oct. Still the shipment is in transit state. A call is made to me from snapdeal on 17th oct & they said that our courrier partner has only your product to be delivered in your area that's why for a single delivery they are not coming. What is this? Is this is your cash on delivery scheme/method. This is the worst experience i had. Can anyone please respond?

This is regarding my order id [protected]. I have complaint several times to snapdeal and twice in consumer complain website to pick up the product. They closed the return request without any pick up done. Now i'm only getting false assurance that we will get back to you soon. I want snapdeal to take back their product and refund my money. Otherwise i may to take legal action action against snapdeal.

Sir, i ordered mtr pav bhaji masala 100 gm in this month. My order no. Is [protected] and suborder no. Is [protected]. I got an e-mail regarding delivery of the said product but i have not received the booked product. I tracked my product but it is showing the delivery.
Please take necessary action in this regard to avoid further delay and inconvenience caused.
Thank you...

Hello snapdeal,
I the item i want to return (order id: [protected]) is not picked up by snapdeal. the status says i have to reconfirm the data and time to pick up again. here is info from my orders page on snapdeal.com:
"""
Your replace request is being processed (ticket id:[protected]
We were not able to pickup the product. request you to confirm if you still want to replace the product
"""
But where to reconfirm. there is no snapdeal support email id to send confirmation. i called up +[protected] and there is neither an option to confirm or to speak to a person to explain the problem. i do want to miss this 7 day window to return. please help pick up the item for replacement.
I have attached screenshot for your reference.

Thanks,
Pompa

I ordered reebok blue shoes but you deleavered me used old another local brand shooes... I called to soo many times from last 10 days but you are not helping me... Solve my case otherwise i am going to file a report in consumer court.
I did not expect this from snapdeal..

Courier service man also not supporting me on this.. They refuse to collect the order

Your team also not handling

Please replace my order because the key pad is not working some letters are not pressed for example i press number 4 it displays number 5 some charactors are are not pressed like R D X the technical person is call to me and said first charge battery 8 hours and then please switchoff phone and on your problem is solved but i charged battery fully and start the phone and the problem is same so please replace my order as early as possible

My registered mobile no. is [protected]. recently i've tried making a purchase worth 1399/- the transaction failed but the amount has been deducted from my axis bank debit card. i've tried calling you a lot many times but wasn't finding an option to speak to you people. it's already been 15days. till today i haven't received the amount. i have no idea how do i get this resolved and by when will the snapdeal people refund my amount. it's a shame that you people are cheating customers like this. please get this solved somehow and return my money.

I ordered for safari back bag in oct 1, initially they show it will be delivered on 13 th which did not happened. later i got message that it will be delivered on 19th. and while tracking the courier, it shown as reached calicut. but today morning i received message add the order is been cancelled.in between i have ordered to meet my requirements and not for fancy. how can it be delayed 3 weeks and cancel without informing me. can i go to consider court. please advise.
Order number [protected].

I had ordered a "v-guard 15l steamer plus msv geyser" (order id: [protected]) on 5th october and snapdeal delivered wrong product to me on 7th october. i was ordered the geyser of 5 star rating but they delivered me the 4 star rating product which is actually a lower model of ordered product. after that i was submitted replacement request on 8th october and contacted customer care multiple times and they simply say that, we have rescheduled your pickup. but no one came to me for the pickup till date. and from the customer care i am getting message that pickup people tried to contact me but till date no one give a single call from courier pickup. further i have tried to contact the pickup people (saurabh q - [protected] from nuvoex) and they are saying that we are not doing reverse pickup, and again they are saying please contact snapdeal customer care. please help me on this.

I have purchased the micromax canvas a1 phone from snapdeal and as per there policy they provide 7 days replacement and i reported the issue 2nd day when i received the product but today 2 weeks has been passed and no one has come to my place to check or pickup the product. Everytime i called the customer care they give 24 hours to pickup the product but no one come to my place and now i need my money back or replacement at the earliest.

There management is not ready to provide me support.

I have ordered for product and prepaid the amount (Order no[protected] and was supposed to receive the product on 15th Oct however i have not received any update nor the product. Tried calling customer care but no response from their side. Dont know what to do

Order id [protected]
Order placed 3 Oct 16
Item delivered 17 October 2016
Return requested 17 October 2016

I had ordered for Bajaj majesty 25L geyser from snapdeal, I got the product after waiting for quite a long time. When I opened the seal, to my surprise the product which they delivered was Bajaj Calenta 25L geyser instead of majesty! I requested for replacement thrice and I have been requesting even now. They keep giving some number of product pickup person but none of that will turn true neither anyone come for pickup and later they send a message saying they couldn't reach and courier pickup remained unsuccessful, putting blame on me.the invoice they have issued is for majesty geyser

My order replacement request cancelled, but i did not received mobile or not done any refund. pick up date is 13/10/16 but i did not received any message.
so please make them known my request..
thanking you

Hello
i have book my order is rs/-14999 redmi max gold phone on 8 oct 2016 my order no is [protected] but snapdeal company is not compatible of delivered my product so pls my update product then we r cancel the product

thanks

Hi, my order id is [protected] and complaint number is 32029914. I've placed an order on 6th october and still not received my product. I have already raised a complaint with snapdeal but no response from their end. Everytime i call they just ask to wait for 24 hrs and nothing happens, also cutomer service said it will be done in 6 days from the date complaint is raised but still have no answer and no resolution. When i will recieve my product or the amount that i have paid... I will raise a complaint in consumer court as well if nothing happens as soon as possible.