Snapdeal.com Complaints & Reviews

Order id: [protected]
The charger delivered to me on 1 oct. Within 2 weeks, it stopped working completely. Nothing. Zilch. This has to be a fake product, and snapdeal ought to be held responsible for carrying out such fraud on its customers by selling counterfeit items. Very disappointed. Request a refund.

Hi snapdeal team

I have placed an order of an office chair on 2nd oct 2016 (order id - [protected]) which was supposed to be delivered between 17th to 21st oct 2016. but i can see (in track my order) that the order is not yet dispatched as of today.
I had mailed snapdeal to know the exact status of this order (reference no:[protected] and got an automated mail saying that someone will either call me or reply to my request within 24 hrs. its been now more than 30 hrs that i have not received any reply from snapdeal. also they don't have a customer care service where i can call and speak to any executive.

I request snapdeal to clarify me about my order at the earliest, else i will be forced to cancel my order.

Regards
Shrikant murthy

Order number : [protected]
(seagate backup plus slim 1tb usb 3.0 stdr1000300 black)

Order placed date : 6th oct 2016

Order cancellation date from your side : 17 oct, 2016

I ordered a kajal combo pack, containing 3maybelline kajals, 1 l'oreal kajal and 1 maybellline compact powder.
Once i used it i understood it's fake. All the pakaging and everything looks original, i compared it with a store bought one. The kajal hardly lasts an hour, where as it claims 14hours. Completely lacks the pigmentation the original kajal has.
Snapdeal is fooling customers. I need a refund.
Selling fake products of well known brands like maybelline and l'oreal.

Order no. [protected]

Hi team,

I would like to inform you about wrongful act been played by snapdeal product sales and customer care team. I had order an laptop on 03 oct 16 date, order number [protected]. Which was suppose to be delivered on 15 oct 16 date. Since it has passed its due date i have called customer care multiple time and customer care had assured me that it will be delivered the next day each time i called (Please check the call logs from customer care dept.). Today when i called again they informed the product couldn't be delivered as the deliver person couldn't reach me. For the record track, i have not got any calls and no one came to my house to deliver the product. Then how they can make a false statement saying i was unreachable and the product has been cancelled. I have buy the product on emi and the interest is also been charged from the day one though i have not received the product. Its my sincere request to your team to solve this issue as soon as possible, latest by 25 oct 2016, before i take this to consumer court and also please provided the courier details (Tracking id and courier company name) through which snapdeal has dispatch the product. Thanks.

Kind regards,
Sunil rao s n
Ph # [protected]

Order id no.[protected] placed on 23rd sep 2016 at snapdeal website. After not receiving for almost 3 weeks i tried to cancel the order but unable to do it after many attempt through login id. Even customer care persons never picked up calls and always calls were on waiting, tried many times. I did registered online complaint, reference no. 32845554. Till date no response from snapdeal.

Canceled the order on 6th Oct (Order ID: [protected]) and as per policy, It should reflect in my account within 4 days but it's been more than 15 days now and the amount has not been credited yet. Snapdeal team had requested several times to solve the refund issue and every time they are giving me false assurance that within 24 hrs the amount will be credited in my account. However till date no update from snap deal side even though repeated reminders in the form of mails & telecom.

Today also i tried customer care and requested to forward the call to some seniors and they put me on 15 min hold and finally the call was cancelled. The seniors are not attending the calls and they are not even showing the courtesy to solve the issue.

I confirmed with my bank also till date no refund has been credited. Not sure they are rotating the money or what fooling up the customer.

Hi team

I am very unhappy with the service that is provided. I had ordered vu led tv which was damaged product (Broken display panel). Requested for replacement but product is still with me. No one came for the pickup.

Very unprofessional

Instead of changing logo of your company improve the services

Total disappointment

This product was delivered by vulcan express which has pathetic service.

I need a replacement for this one asap.

My ordered failed but payment debited Rs. 467 and Rs. 490 from my IDBI bank account at snapdeal on 7-oct-2016 with order no. [protected] and one more but till now no refund has been received from snapdeal.

Plz look in to this matter and arrange to refund above amount in my bank account as soon as possible.

Regards

I had ordered a product.. It was at my doorstep earlier than promised but the delivery boy was rude to me... We had a quarel... Snapdeal employed uneducated and rude delivery boys
At the time of delivery he told me that i have to show my id first and then only he will give me the packet... What if some other family member is available at the moment instead of me? He did nt gave the package to me.. I ws so upset looking forward for a proper complain

My order # Order ID: [protected] Lotto Sandal was ordered on Oct 6 2017, but till date it has not been received, despite of several complaints via email and customer care which take infinite time to reach a agent, there has been no concrete action taken, also spoke to them via social media Twitter but just got messages that we are working towards resolving your issue and ask 48 hours period every time they respond.

Hi team,

Even i have ordered the peps spring koil king size ell - pt mattress (75x72x6 inches), still haven't delivered the item, please follow up with the seller to get it delivered soon. Even customer care executive is not answering properly for any queries related to seller and time for delivery soon, as the seller is 4kms away from my place.

Order id: [protected] (1 item) details
Placed on 04 oct, 2016
Status:
Placed
Order is being readied for dispatch
05:00 pm, 12 oct, 2016
Order processing has been initiated
09:12 am, 04 oct, 2016

Snapdeal

Order ID: [protected]

I order 4 products on 5th of October which i then cancelled before even dispatch. But i did not get any refund back on my account while status on orders show refunded successfully. First time i had done online shopping i got this in return. I even sent bank statements to snapdeal. Still i dint get any update regarding same.

Hello dear ceo,

I purchased two apple ipad's mini 2 from snap deal on oct 13 2016, after looking it i don't like that device and immediately i raised return/ refund, but after 2 days i got mail, we are unable to contact you.

I called your customer care but there in no response from you guys, calls are not connecting seems they are blocking the customers phone numbers once they raise the return request.

Dear ceo, what the wort service you people are doing no response to mail.

After seeing this mail please call me or mail me and take your product and refuted my money back.

As it is a online service you should have exchange or return policy since we are not directly checking the goods, once the product reached to customer you guys are not at all taking responsibility.

I suppose to file a case against you, its waste of my time, more your office is not there in hyderabad. Other wise i trowed the device on your face.

Please kindly return my money back and take your device.

Regards,
Shankar

At first i ordered the cycle from snapdeal on 2th oct 2016 and got it delivered on 8th oct and the product was defected and damaged... So i requested for a replacement and then replaced product comes to me on 12th oct 2016 and this product was even more damaged than the earlier one.. And also i opened the product on 15th oct because i was out of town and when i came back i gave it to professional mechanic to assemble it... Next day i went to check out the cycle.. The mechanic tells me that he could not assemble it as the product is damaged, it is missing a gear level and the grips on handle was torn out and the tyres were also old and you could say that they sent a very old rejected piece to me... So i tried to replace it online but after entering all details on their web page i got a message that please contact customer care for refund... So i called customer care and as usual you get to speak with the computer on machine and only thing you can do is follow the ivr and get your complaint registered.. So i have registered the request for refund 4 times but still i didnt received any conformation from snapdeal and i am feeling like whether i my rs 10629 got wasted or is there any hope that i will get a refund... Help me out

I have placed an order with snapdeal order#:[protected] and suborder id#:[protected] on 21st sep 2016. They said 26th sep 2016 order has been delivered, but i didn't received any item on that date. After that i raised complaint on 26th sep'2016 and then they took arround 10 days of time to investigate and came for delivery on 7th oct'2016. Because of late delivery i have not accepted that order.

After that i have followed up with them multiple times to refund my amount and raised a complaints (Ticket #30509244, #[protected] and then i received email from sanpdeal support on 9th oct'2016 about refund information like (We have received your wd my passport ultra 1 tb portable hard drive - blue and have initiated a refund you'll have it in your card/account within 4 business days.) but i haven't received my refund yet. Every time they are saying that somebody will contact me in 24-48 hours. Neither they are refunding money nor they are delivering the product. Their trust pay guarantee is fake as it is not working for me as a consumer.

Hi,

I had ordered a micromax 50 inch led tv on 2nd october with order number [protected]. The maximum time for delivery was mentioned as 12th october but the tv was delivered to me on 13th october. Upon receiving the tv i found that it was defective and hence immediately filed for a return on 14th october. Again i got a message saying that it would be picked up latest by 16th october and it is already 19th october and nobody has come to pick it up.

Snapdeal website has given me a number for the pickup person but the person has said that he has no information for any pickup and that he was only for deliveries and the pickups were handled by another department.

I wonder how long will snapdeal take now to pick up the item, process a return and send me another piece. After having used services like flipkart and amazon, i have to say that this is the worst website and that i for sure will never shop on it again.

There is also no way to contact their customer support as the phone number is only an ivr and any email sent to them is unanswered.

This is really frustrating that, i paid and raise the order on 06 oct 2016 and today the date is 19 oct 2016... As per track record delivery failed. No one has called us for the issue. We request for reschedule on 19 oct... Till now nothing. There is not person details to whom i can raise my issue and get some actual feedback... No one is impacted with delay only me.

My order no is: [protected]

Initially the expected delivery date of order was 11oct to 14 oct but order had not been placed on time, also after raising ticket on 17thoct they have changed the expected delivery date which is now 14th oct to 19 thoct but till now order has not been received.
Order id: [protected] (1 item)
Please do the needful as i am highly dissatisfied with the delivery service of snapdeal.

I have placed order before on Snapdeal for Lee cooper shoes, I received it within develivery date, but same date I have placed return order for same shoes due to fiting and size was not available on snapdeal. A return order was placed on 9-Oct-2016 but still no one came to pick up the product.
As per the policy I within 7 days I have to return product.