Snapdeal.com Complaints & Reviews

Below is the original complaint posted on 27th August and the issue is still pending.
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I had one of the worst experiences with Snapdeal. I have been a regular online shopper and have never faced such abrupt, unprofessional, and unethical behavior by any other e-commerce websites.

On 10th August I received an email from Sapdeal saying that my Order#[protected] has been cancelled and my account is being closed due to some transactions which do not pass their Internal check. ALso, Please note that all other open orders and refund claims on this account have also now been cancelled.Now how abrupt is that. I was not involved in any kind of dispute with Snapdeal and have very much adhered to their 7 days widely proclaimed EASY RETURN policy(which I highly doubt now) to return any product. So I fail to understand on what basis such a decision was taken. Shouldn't the customer be told about the rationale transparently??

For privacy reasons I don't want to mention my email id or other particulars on this forum. However, using the above mentioned order ID my details can be found.

Additionally- regarding one more order#[protected] (Tryfa White Crepe Jumpsuits), the product was picked up by Snapdeal from my home after multiple followups from the day return request was placed. Now again they are creating same hassles for me to refund the amount for this product as well.

This is such a fraud by a company. They have picked up my product and now gulping up my money too. I want my money to be refunded by Snapdeal immediately. This is causing me so many hassles and wasting my time.

#I would never advise any one to shop with them. They don't even follow the policies which are listed on their website and operate in a very monotonous way. I am really fed up following up with them.

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I expect a refund of INR 1200 for order#[protected] (Tryfa White Crepe Jumpsuits) immediately. I am pretty keen on getting my money back. YOU HAVE PICKED UP THE PRODUCT AND BLOCKING MY MONEY TOO. PLEASE REFUND MY MONEY IMMEDIATELY TO AVOID FURTHER DAMAGE TO YOUR STANDING.

I ordered for a geyser on 02.10.16 and paid in advance. The order ID is [protected]. I was assured of its delivery within 17.10.16. Today it is 18.10.16, the delivery is yet to be made. Matter needs urgent investigation. If not delivered within 20.10.16, I shall be compelled to make it public and Snapdeal will surely face the consequences.

Scrazy Smart Electronic black train set which is delivered is having problems. Battery can not be fitted at its designated place. Please change the product as per below address.
Sanjay Kumar
E-38, Ganesh Nagar, Gali between Axis and ICICI Bank, Delhi -92
Mob- [protected]

Hi, I am ankita jaiswal. I had ordered two pack of shehnaz Hussain diamond facial 50 gm kits cost 1390 Rs each through Snapdeal on 10/10/2016 but I got duplicate and less quantity of the item on 15/10/2016 as I am regular user of the product.when I tried to return or replace the items, they changed their returning policy all of sudden and even I could not able to contact them.please help me so they couldn't do same things again with anyone

I have ordered addidas daily slipper on snapdeal... They delivered the product but quality of the product was not upto the mark.. So i wish to return the product...in lodging the reason of return by mistake i wrote fake product insted of quality not satisfied... And now they are not reverting my money... Is there any way so that i can get my money back from them...

I recently ordered prestige glass cooktop order id [protected] and the glass quality was not satisfactory when compared to other prestige products and butterfly glass tops. The quality of the particular model was not good...And also the dimensions description was also wrong.So i initiated a return...there was no option with QUALITY ISSUES so chose its not genuine which is similar to quality field...then snapdeal declined my request...If a customer is not happy with the quality, he has the right to return it?

I ordered the above item on 2nd October and expected to receive as soon as possible. But Snapdeal fail to deliver the product on time, Even it is not dispatched as yet. So I decided to cancel the product from last 12th October 2016 and call the snapdeal on 14th October for Cancellation. They haven't canceled the product till yet. And my money is stuck with them. My order ID: [protected]

I Ankaj kumar jaiswal, S/o-Sitaram Jaiswal . i order Smc Black metallic led watch on 18 Sep, 2016 Order ID: [protected].i am not get product still date.i make complain about this order on 28 sep to snapdeal representer.then Again complain 3 oct, then again compain on 5th oct.they tell we will solve within six days.but i am not get any response, then again i called on 13 oct, they needs to more days, but still date i not get my product, no response still date from snapdeal.

Sir or madam pickup boy by had come to one day for picking my redme note 3 cover but i cant find where is he he was telling at he was at sita ram sweet shop address but i was waiting him for 15 min and came back after one day a message come in my phone that 17/10/2016 we will pickup your product but no one come or call and on 18/10/206 no one come for pickup plz help my order id is [protected]

Dear sir/ madam

i placed one order to snapdeal on 10 October 2016 that time ordered had failed an amount deduct my account i share my mini statement to snapdeal mail id
they gave assurance to me your deduct my send your account in 2 days still i have not received my money daily i got 4 calls in customer care department they gave same reply .please help me in this matter

Worst website ever won't buy from here anymore, firstly they gave me a damaged phone and to add to the misery the [censored] head people never pick up call never did their engineer come to visit.
m sorry for my language but these people are the biggest dickhead.
website is full of customer service and etc ...
but these mother[censored]rs have wasted my money and to be very honest Ive lost all my hope.
please don't waste your money.
these is not a competitor stunt this is a bloody common man...

#### YOU SNAPDEAL

BY THE WAY I DID NOT OPEN HAPPINESS RATHER [censored].

Order ID: [protected] Reference number: 32630567
Placed on: 03 Oct, 2016 Issued on: Sat, 15 Oct
HI-Bird Singham Sspeed 26Inch Cycle

DELIVERED WRONG PIECE AND WRONG FORK HENCE REQUESTED TO REPLACE. THERE IS NO ONE TO BE CONTACTED AND THIER IVR SUPPORT IS OF NO USE
24/7 at +[protected].

WORST CUSTOMER SERVICE EVER I HAD EXPERIENCED WITH ANY ONLINE SHOPPING. I WOULD NEVER AGAIN VISIT SNAPDEAL FOR LIFE TIME

I placed an order for Elica chimney from Snapdeal on 3rd October. Here is the link:
https://www.snapdeal.com/product/elica-60cm-1290-kitty-ltw/[protected]

Order ID: [protected]
Reference no: 31632266
Reference number for refund request: 32740512

I checked the details post placing the order that the product details on the site are incorrect. Here are the discrepancies
1. The title says its 80 cm in width, while description says its 60 cm
2. The filter type in the description says it is Baffle Filter, whereas on Elica's site it is clearly mentioned as Cassette filter. See the link here: http://www.elicaindia.com/product-details-elica.aspx?id=b66fb[protected]c9b-9f7b...⇄

I cancelled the order on 7th October that is before it was delivered. As per Snapdeal site, I was supposed to get the refund by 13th October, however I haven't received this refund yet. Because of their delay this will incur interest on my credit card. I checked with their customer support and they are saying that this is going to take another 4 working days. Its already 18th today.

Purchased a product from snapdeal at 699, but the MRP written on the product is 499.

Raised a request having reference number 32524768 on 14th Oct but no communication from their end till now.

Order Id: [protected]

On 17th again raised a concern but no response from them.

Reference number : 32780481

Ref no: 31945476
Order id : [protected]

Hi Team,

Please note the ordered item is XOLO ERA X but the item received is XOLO ERA 4 G. In what way this case was closed, tries to contact on[protected] bit it says die to technical reasons can't able to contact the agent and call got disconnected.

Please note: How the work done by your Quality check Team - Really Appreciated (Even they doesn't know the product difference).

ordered one was XOLO Era X, but received one was XOLO Era 4G.

Hello sir,

I have purchased the product from snapdeal and no where mention that it is not returnable. After delivered i want to return the product but not able to do so as there is no return option only replace option is there. I want to return the product and want my money back. I have tried calling the customer care many times no one is recieving the calls.

Please help.

Order ID: [protected]

Thanks and Regards,
Chandresh Bindal

Snapdeal did advertise a lot about their sale from 2nd to 6th october, and during this sale I purchased a product from snapdeal
Order ID: [protected], Placed On 04 Oct, 2016

The approximate delivery time given by snapdeal is 15-17th october, 2016 thus the last date for them to deliver it was yesterday and yet they have not even shipped the product, Snapdeal helplines[protected] is a loop where the helpline is useless and no real help.

Snapdeal is no longer the premium online sales site, it is a very very very light shadow of its former self.

I want Snapdeal to deliver the product ASAP as per the "contract"

The worse part is that they are not even shipping the products that the customers paid for earlier, but are blatant enough to announce Diwali sale.

I request the consumer watchdogs to keep an eye on snapdeal
At least the way they are acting is really strange, offering products at good prices to get attention, getting customers to buy it and then not shipping it

I think its high time that some action is taken against online shopping giants trying to take the consumers for granted

I have bought a LG semi autometic washing machine from snapdeal portal.
i was received that delivery in next two days.
but the product was washing machine was dirty and damage from a part.
i was complaint about that first time on[protected]. but yet too late for pick up the defected peice from my home .
i have compaint about that many time but always a they giving me new date for pick up .
now this is very embarising to me .
i want to my money return back as fast as possible.
kindly take any suficient action on my complainand remember that i don't want any new date for picking the product from home.
i want to picking it from my home now today. also my refund .
becouse it is too much late and i can't be wait any more.

I have ordered for two t-shirts online on snapdeal. Order no. [protected] with the layment mode of cod. When i got courier i made payment for both t shirts as par label on the pack . On opening i got only one blue t shirt. The green t shirt was missing. I complained on their customer care many times. Everytime the representative saybki u will get refund but till now i have not got that,
This is clear case of cheating.

I ordered a micromax led tv on snapdel... recieved another model rather than which i ordered and kept replaceent... after a long time they delivered the product of the one which i ordered... when the service man came for installation... he checked and said that display is damaged..totally broken. immideately i want to refund my money back... the customer care service people are so careless... i want imediate action.