Snapdeal.com Complaints & Reviews

Oct 18, 2016

Updated by arunodaya15 wish it will get shortout

Oct 18, 2016

Updated by Jason619 in real the size of the stove was lesser...solve the issue

Oct 18, 2016

Updated by Jason619 very much unhappy with the product and its quality

Oct 18, 2016

Updated by Jason619 see this link http://www.complaintboard.in/complaints-reviews/prestige-glass-top-gas-stove-l106332.html "Prestige stove glass cracked
We have a prestige GTM 04 SS a few days ago the glass got cracked and our maid got injured it had only been 8 months since we got it and the warranty was for 2 yrs. When we complained about it in the company they said they will replace it they did not send any one for a few days and when we called them back they said that it does not come under the warranty and so they won't do anything" and "Prestige Glass Top exploded
This morning 17 Sep 2016, my Prestige GT- 03L gas stove malfunctioned and the glass on the top of the stove exploded causing glass particles to spray all around. It has been a little over a year since I bought this stove. When I called up the customer care, they bluntly rejected any warranty claims on the product saying, the glass isn't covered under warranty.

Glass tops are dangerous. Please do NOT buy them. Prestige assumes that people might break the glass during transportation or by misuse. What they refuse to see is that, there is a defect deep down in their product. But hey, this is India! So I guess it's alright if a few hundreds die because of some defective product. Corporates can manage to get away with any kind of crime, as long as they can find the right politician to bribe and get away with anything.

To all those 'average, tax-paying' individuals like me... stay away from glass tops. Should anything really bad happen, make sure you have a good medical insurance covering you."

Oct 18, 2016

Updated by Jason619 In your snapdeal page itself says https://www.snapdeal.com/page/TrustPay...""7 Days Easy Returns
– If not satisfied with item quality, size or delivery"...so unfair snapdeal team

Oct 20, 2016

Updated by Jason619 Thanks for your reply but no one reached me out on this concern for the past three days...just received a rude mail...your ordered could not be returned...take the necessary actions cause my mother is very afraid about the glasstop and quality of the particular model is not good...i am returning because of the quality concern...and also change your return UI bcoz there was no "QUALITY ISSUES" so i chose "not genuine" in the sense it is related to quality

Oct 25, 2016

Updated by Jason619 today i got a rude call from snapdeal customer care lady number: [protected].she said refund wont be provided... i said i have "QUALITY ISSUES" but she said as bottom line "WE WONT GIVE REFUND"...very rude of snapdeal and their customer care... I want to say something to snapdeal team with this attitude towards quality issues and bad customer care approach...you wont survive in the market

Oct 18, 2016

Updated by nitin1goel I placed an order on 4th October. According to the company product has been delivered to me but I haven't received it yet. I am calling from 8th October 2016 but they have different answer every time some says it is wrongly delivered to wrong address, some says it is delivered to me. I am disappointed with the company, and I make sure that I will never purchase anything from them. I need my money back or provide proof delivery. My order ID: [protected]

Oct 18, 2016

Updated by gupatamit [protected]

Oct 28, 2016

Updated by Kaushal Kumar Panday followed up with Snapdeal folks again. They dont have any clue on the status of my refund. They are stating that I wait for another 24 hours. I dont even know if my refund has been initiated. This amount is reflecting against my credit card and will incur interest. Will snapdeal pay for that?

Oct 18, 2016

Updated by MrSathissh Quality check team declined and close this case. It's very basic check whether ordered one and delivered one same or not. Surprised.
Note as per earlier screenshot the courier pick up acknowledged guy gives a clear bill stated product delivered was era 4g.

Expecting good resolution please

Oct 20, 2016

Updated by MrSathissh Hi Team,

As I spoken with your representative Mr Tiwari yday, I came to know that quality check team declined due to "product is used old one and on dirty condition". Really surprised, they don't speak about the wrong product first. And please check with your courier partner "shadow fax" guy who picked up the product he checked thoroughly the bills, boxes, the mobile and the spares gives the acknowledgment ordered one was XOLO ERA X but received one was XOLO ERA 4 G.

Please note: product we received and returned was a new product only but XOLO ERA 4 G.

Have this concern checked ever with the seller so far. lava international HYD.

Don't always think customers who tried to replace or return the product are always wrong.

Earning the Trust is very hard and take long years. Getting the Bad name very easily.

Iam an IT Technology Consultant from Hp and previous IBM employee. I believe and register the word in my mind "Trust on every relationship" which is the value of one of my company. So I don't want to hide or steal anything.

Hope you understand.

First time am shocking unboxing exp. Give me Happy unboxing exp soon please.

Expecting speedy response as per Snapdeal Gold policy.

Sathissh

Oct 21, 2016

Updated by MrSathissh Hi Mr Yadav/ Team

As per Tiwari he will check and call me back within 48 hrs, but still not getting any calls or update on the portal as attached. Hope you saw my below email too. Expecting your valuable intervention for speedy recovery on this.

Regards
Sathissh

Oct 22, 2016

Updated by MrSathissh Hi Team,

Why you people again send back the same product find the attached screenshot. A very big online stealing company. Much thanks for your kindness. Am going to send across a mail to my whole company employees (around 150000 in India) regarding the same and not to purchase anything from your snap steal company.

Mr Kunal plz go with consumer complaints forum website once and check daily minimum some 50 to 100 complaints raised against your snap steal company. Very All the best for your futures.

SPL thanks to those senior people's who sitting on your quality check team. Real quality not even knows the product difference.

Regards
Sathissh

Oct 21, 2016

Updated by Amaresh Pandey Kindly arrange to replace or repair this items.

And if not possible kindly return the amount.

Looking for your kind response.

Oct 26, 2016

Updated by Amaresh Pandey Not get any reply.

Oct 18, 2016

Updated by balaji g gaikwad From :Balaji Gaikwad
11:39 AM (13 hours ago)

to help
Dear Sir.

kindly arrange to deliver the saree, which was booked on 12.10.216, the product was saree pink colour the payment made through reference No75503726287009812249026 SNAPDEAL, i Therefore, request your lord ship to look in to matte and arrage to dliver the product at the earliest.
.

Pls to the need full at the earliest.the early reply is appreciated.

Thaking you

Your's Faithfully
Balaji