Snapdeal.com Complaints & Reviews

Hi,

I had ordered a micromax 50 inch led tv on 2nd october with order number [protected]. The maximum time for delivery was mentioned as 12th october but the tv was delivered to me on 13th october. Upon receiving the tv i found that it was defective and hence immediately filed for a return on 14th october. Again i got a message saying that it would be picked up latest by 16th october and it is already 19th october and nobody has come to pick it up.

Snapdeal website has given me a number for the pickup person but the person has said that he has no information for any pickup and that he was only for deliveries and the pickups were handled by another department.

I wonder how long will snapdeal take now to pick up the item, process a return and send me another piece. After having used services like flipkart and amazon, i have to say that this is the worst website and that i for sure will never shop on it again.

There is also no way to contact their customer support as the phone number is only an ivr and any email sent to them is unanswered.

This is really frustrating that, i paid and raise the order on 06 oct 2016 and today the date is 19 oct 2016... As per track record delivery failed. No one has called us for the issue. We request for reschedule on 19 oct... Till now nothing. There is not person details to whom i can raise my issue and get some actual feedback... No one is impacted with delay only me.

My order no is: [protected]

Initially the expected delivery date of order was 11oct to 14 oct but order had not been placed on time, also after raising ticket on 17thoct they have changed the expected delivery date which is now 14th oct to 19 thoct but till now order has not been received.
Order id: [protected] (1 item)
Please do the needful as i am highly dissatisfied with the delivery service of snapdeal.

I have placed order before on Snapdeal for Lee cooper shoes, I received it within develivery date, but same date I have placed return order for same shoes due to fiting and size was not available on snapdeal. A return order was placed on 9-Oct-2016 but still no one came to pick up the product.
As per the policy I within 7 days I have to return product.

I want to tell you about my
Order ID : [protected] (2 items)
I'm really very disappointed because in the parcel and you can see I placed two quantity of socks but when I open the parcel there is only one quantity and most disappointed thing is that it is a completely fake product because there is no tag of nike or most shocking thing is that one pair of sock is shorter than the other socks.So there are mainly 3 reasons why I want to returned the parcel.
Please try to understand I'm trying to talk with sd customer care representative since the order was delivered.But I can't.
When I talk to eCom guys they told me as you give us full money you'll get your complete refund and when on the next day I requested a return & the guy came to pick up my parcel he also told me that my complete money will be refunded.If you see my order list they refunded for only one quantity i.e. I received only 136 rupees and there is another pickup request, now you tell me if I receive only one quantity how can I return two quantity.😣😣😣
I ATTACHED EVERY POSSIBLE THING AS IMAGE.PLEASE ENQUIRE & REFUND MY MONEY SOON.I make a unboxing video in which I record everything.
As a customer from since 2014 I didn't expect this type of service.I'm really very disappointed and I think twice when I place a heavily discounted product in future.
PLEASE REFUND MY MONEY..

I have ordered Samsung Galaxy order id [protected] and the product delivered on 2oct, was damaged so i made a replacement.
Its been 19 oct now and till now i didn't get the product. I complained on their customer care many times and also email them. Everytime the representative has the same answer we will reply you within 24 hrs.

Now i am feeling like my 10000 rs is in danger and i trusted the wrong brand snapdeal.

Please help.

Order id = [protected]

I request to replace cotton pink capri and red oye tshirt complain id 31069085, 30932752 but abhi tak picup tak nahi hua hai nahi concect no per concect hota hai totley feilur snapdeal hai

My delivery for canceled, I don't even know the reason . I didn't get anykind of notification or call regarding the delivery, they didn't even provide contact number of the courier guy . when I filled the Reschedule form when I pressed submit button it's not working only, this is the 2nd time I'm facing problem . I mailed then, no proper response at all . I need that delivery I don't want to cancel it .please respond and help me with my problem .

We had ordered a Blue star AC (1.5ton) along with 2 Hitachi AC. Hitachi AC got delivered whereas Blue star was to be delivered on 12Oct and not delivered till 19 OCt and also no response to complain done. whenever i call they say it will take 6 days to get back. They have screwed my festive season. I have to pay double installation charges because of them. Feeling bad that i ordered from snapdeal. total harrasment

I have ordered redmi note 3 from your firm on 15 sep 2016 but it's not delivered by 30 sep 2016 so, I have canceled the same. the refund of money was due by 6 oct 2016 and till date no information is being provided about it. so, i request you to please refund my money. otherwise, i have taken some necessary action. its highly shameful on your part.
Order ID: [protected] (1 Item)DETAILS
Placed on 15 Sep, 2016

Redmi Note3 (16GB)
cancellation request (Reference no:[protected]

I orderd a mobile on snapdeal on 12 oct...
The mobile recive to 11oct...
But in mobile phisically problem..then i complent to snapdeal for refund request..on 12 oct..
But the company said mi... today refund request is closed...want i can do...
The very chife & fraud..plzz action on the company...

Order Id:-[protected], Date of Order 10 Sep, 2016 I ordered A5 Mobile from snapdeal, i got damaged and used mobile, i registered a complaint, snapdeal engineer came and checked the phone, he gave a job sheet, The product was picked by snapdeal and within 1 day they said that your request is Declined, they said there no issue with phone, it was failed in internal checking.I called them, they told wait .i called at least 1o to 15 times .Still they are saying to wait and now they are saying that your product will be given back to me, but how can i take that used and broken phone, they are forcing to except that broken and used to me, but why should i take that, i am requesting them to give my money back, but they are not refunding my money, its been more 1and half month, I am Planning to file a fraud case against snapdeal, if they dont give my money back.I request any one who can help me with this case, i want my refund.Please Help me

I am here to complaint about my order id:[protected]. I requested for returning the product as it is not worth of money. ticket id:32574112 foe refunt request. couirer boy not paying attention. they are not coming and not cotacting. simply updating as "customer not available". I am in home and my phone also idle. this is reckless behaviour. that courier service is NUVO-ALL-RP. please consider my complaint and send for pickup.

I ordered Surya Aksh 3 Burner Glass Manual Gas stop (Order Id: [protected]/ Sub Order id: [protected]) on 6/10/2016. I paid 2488 rupees online. After reading negative reviews, i cancelled the product same day (on 6/10/2016 at 3 P.M.). Till today, I didnot get my amount refunded.

I tried 10-15 times to the only customer care no. [protected]. The calls ran till 15-20 mins each time but neither I was connected to customer case advisor or got any email in reference.

Is this a way to run a e-shopping app which evan dnt have customer care service. Today, it is almost 13 days, I need my amount as soon as possible.

I placed an order for the above said product on oct 3. I received it on oct 16 which was way more than the estimated date. I checked the product if it is in the working condition on oct 18 and found out that the product is not working. It is really disgusting to get a non-working product after paying rs 2719. I initiated for an immediate return and refund. I was told that it will be picked up within 48hrs. Next morning, oct 19, i get a message saying the pick up was unsuccessful because of non-availability which is a big lie!! Ridiculous! Nobody from your pick up team called me or messaged me, no one came to the address for the pick up and you are cheating me of my money, refusing to take the non working product back. I have tried a 100 times to call the customer care people and they deliberately don't connect my call to any executive. I was told later told that there was some problem with the system and cannot connect me to an executive. This is disgusting, very highly disappointed with your service. I would never again shop from you. I want this issue to be resolved immediately, failing which i will lodge a complaint on the consumer forum.

Product not yet shipped even after expected last delivery date.
Order id [protected]. There is no response from snapdeal customer care.

I placed an order for Samsung j2 pro mobile phone on 11/10/2016 and payment made by my credit card of rs 9490/- .amount deducted from my cr card but order not placed.i complaint to customer care they give me reference no complaint 32454409 and give me a link on my mail ac.they asking for my credit card statement and i send them on that link.after all these there are no refund of my amount which are deducted. Please do needful for this.

Suborder id: [protected], shopping monster bob marley white t-shirt, product was ordered on 12 oct 2016. But how irresponsible it is not yet dispatched even. So irresponsible snapped have to deal with it. And i want to receive it today itself.
I couldn't connect to the customer service. They made me wait for half an hour. And finally didn't connect even. So upset with snapped.

I will buy iphone 6s but i cancelled it and i want my payment in 1 day but snapdeal is not receive my call i oder it by mistake and i want pay a bill off hospital snapdeal is not pick up a call please help mee i need my money today in morning please snapdeal contact me otherwise I will go to police and complain against ur company [protected] zaiba qureshi

Hello I would like to inform, that i tried many time to speak to snapdeal customer care, after listening to IVR they said wait time is 6 Min, but actually it goes to 20 Min. This happen many time whenever we call. I called them around 2.00 AM still same happen.

Please make sure this should not happen, time is very much valuable to everyone now a days. Please raise this complaint and resolve my issue. But this is for every Indian.

Amit Mandal
[protected]