Snapdeal.com Complaints & Reviews

I ordered mi max mobile on 3oct on snapdeal. It had issues with calls making and receiving so requested to be replaced. They collected the phone on 14oct after calling them again and again. Since then i dint get any calls any replies to my mails or replacememt or refund.They hang up on calls. I am tired of calling them. I want the phone or my money.

Hi,
Order ID-[protected]
Reference ID is 32345985
Another Reference ID is 32317676

"Your request has been accepted with reference number 32317676. We are eager to resolve your concerns and will contact you within a maximum of 24 hours. We'll either call you from[protected]* or email you regarding your request. "

I have mailed Snapdeal Many times. I even called Snapdeal many times but all the time I had no option but to listen to IVR.
I have no issues with the refund but I want to know why my order is being Cancelled by you people ?

I got discount of 2100 on the following product and You people cancelled it for no reason.

I have send the following E-mails but I have received a single reply to my queries

Following was my previous Email.

"I just received an email stating that My order [protected] is Cancelled.

I did not request any Cancellation

This was my previous Email Inquiring about the status of the order

"Hi,

I placed an order on 5th October, 2016 with order ID [protected]

It's been 8 days since I placed this order and still the system shows that It is Prepared for dispatch.

The product is yet to ship yet and the delivery date is around the corner.

I am expecting no delay in delivery from your end as it is a prepaid order and that the order has been upgraded to Gold.

I would like to request you to please look into this matter that why the product is still showing "Prepared for dispatch" and please ensure that I get this product on time.

Thanks & Regards,
Ravish Arora. "

I want a call from you people regarding this issue and that too as soon as possible.

Thanks & Regards,
Ravish Arora

I have purchased a new Panasonic Eluga Turbo mobile phone from snapdeal on[protected],
At the time of purchase it is very clear that the Mobile phone which I purchased have refund facility.
Now I received the product on[protected], the mobile which I received is not working properly.
I requested for return and refund the amount for the product on[protected] at 8:30 am it showed me a message saying that we can't process your request now, and later when I contacted with the customer care executive he said wait for 48 hours and then your request will be processed.
I tried to return the product on the same day i.e[protected] at 10:30 it is saying that only replacement is possible.
My order number is [protected] date of purchase is[protected]

I bought a mobile from snapdeal on 6th Oct with ordered id [protected] and it was delivered on 8th Oct, but they delivered me a wrong product they sent me a lower range price mobile instead of which I orderd.on 9th Oct I placed a request for replacement with sub order id-[protected]. They picked up the phone next day but on 14 Oct they declined this issue as quality check fail. We can't replace your phone the returned item will sent back to you.I did not understand this what is the reason behind.Also there is no update on my returned product as there is 3 days gone.

The products i recieved is different from what i order and now i want to return it, it shows there isn't any pick up service available is delivery os available then why pick up services is not available, and now it showing return request closed. I tried calling customer care services unable to get connect to any customer care agent....

I have purchased "best deal led rotating party bulb" item qty: 2, product delivered in a single packing.
Order id: [protected].

While returning had to raise request for both individually under orders section.
Received 2 messages stating pick up initiated.
Person was sent from nuv-all-rp on 15 october. He has taken both pieces as it was delivered in a single packing but refund initiation is done for only one piece.

Still receiving message (For ticket id:[protected] stating that pick-up unsuccessful, and request would be cancelled if not responded within 48 hrs.

Worst part, no proper option in the website to register this issue, no email to communicate. No response on calling to customer care number, more than 5 mins, and request not being processed, no customer service executive to attend the query/problem

I ordered this watch (order no:[protected]) on October 2nd. It was supposed to be delivered by the 14th but wasn't instead I got a text saying my delivery failed and that it was rescheduled. But I haven't had any further response regarding this. No texts confirming the reattempt and the dates for it...
I'm very very dissatisfied by this service..it's been 17 days since I ordered and now I have no idea if I'll even get it..please look into this snapdeal.

I got a defaulted laptop invoice no.86ff73/16-17/163

Material received damaged condition. No buds & Ear lock in set.
Speaker is open .

The item is not being deliverd after i have rescheduled the delivery it was supposed to be re delivered by 13 but today its 17 and its still not delivered

I've ordered boAt headphones via Snapdeal on 4th October and it was scheduled to be shipped from between 7th October to 10th October,
But unfortunately they failed to deliver I've also managed and understood their problem as it was Sale period and sometimes issues occurs during sale,
then I've got Text stating that i will receive headphones on or before 15th October but its 17th October and today I've got teat saying "Delay in delivery of your headphone running late and it will now reach you on or before 21st October,
Its already been 13 days since i have ordered headphone, and text indicated that i have to wait 4 more day for my product get delivered.

highly disappointed with snapdeal and for so called "Gold" benefits I've paid already for it.

I have purchased a kingsize cot from snapdeal which is delivered on october 1 2016, the installation agent came on october 3rd 2016 and found some major parts broken. i have raised a complaint and asked for refund on the same day. got a couple of responses. however so far there has been no guy to pick up the items and process the refund.

I have tried calling the customer care and there is no option of speaking to the customer care executive. i have also sent an email to the people including the ceo. but still the email is going to the deaf's ears i think. i sincerely request a refund from you asap

Order ID: [protected]
Suborder Id: [protected]
WalletsNBags Formal Black & Brown Belt For Men Combo Of 2

I ordered this item a while back. I wasn't satisfied with this product and had a size issue (the belt was small in size), I put in replacement request for a bigger size but then I changed my mind and decided to cancel the replacement request and put in a return request. but as soon as I cancelled the replacement request I got a message that the replacement request is closed and now I cannot put in another request.

Firstly, there was not mentioned anywhere that once you close a request you won't be able to put in another request.
Secondly, even if it is mentioned then what kind of a process is this. It is clearly there for duping customers. What if I had done this on order for high value?

I even called the customer care helpline and after figuring out the maze to get to speak to a customer care representative I was flat out refused any help. Essentially telling me to live with the filthy product just the way it is for the rest of my life.

What should I do with a belt that doesn't fit me?
At least grant me my original request.

My Order ID: [protected], pick up the product on august 30th, till now i did not get any refund and snapdeal is saying we will not initiate any refund or replacement, I have been purchased iphone 5s worth of 22000, on october 6th i have received a message from snapdeal, intimating we are unable to initiate refund or replacement, we will send back your returned product with in 48 hours, after 4 days again they are saying we will not send you anything

In my order there are six bulbs for INR:599
But there are six boxes and one is empty
Then how we will believe and buy this from online booking.We believed in buying from Snapdeal but how it is possible to do like this for Snapdeal.We had bought from Flipkart, Amazon but it is first time in Snapdeal.So please accept our complaint And we want the one bulb .

I placed an order(Order id#[protected]) of TWO 13000mAh AMBRANE power bank recently and these bloody SNAPDEAL people have just sent me ONE and they have put a tag of "delivered successfully" without even giving me TWO powerbanks and the status of another powerbank has been ripped off from "Ready to Dispatch" to "CLOSED", how can you say it delivered when you haven't actually given it to me.
Such a FRAUD PEOPLE, i don't know on what values does this company is running by just ruining customer's TRUST.
May this company gets closed soon, before any more customers fall in this booby trap of SNAPDEAL .
And to add cherry on top, they don't even have a good CUSTOMER SERVICE, an actual whom i can contact neither on EMAIL nor on PHONE.

Complaint number: 31146734

Order ID: [protected] Reference no: 31725350
Placed on: Thu, 29 Sep, 2016
Returned on - 04.10.16

but till now I haven't received my refund, tried calling many times, e-mail also but no response, just stopped buying from it, as it is fraud
THEY GROW BY CHEATING, WITHOUT REFUNDING MONEY, AS LIKE ME MANY PEOPLE LOST THEIR MONEY N FAITH

I am writing to issue a complaint regarding a recent product purchase. On 30th Sep, 2016 I purchased a Samsung j2 pro with an Invoice no 102686 and order ID [protected] product Model no. Samsung J2pro 16 GB from Snapdeal for the amount of 9490. This phone received on 4 Oct 2016. after 2 days note my complaint.
The product is not working properly. There are some issues like back button and hang problems. When I called several time to snapdeal customers care but did not get any solution of my problem. No action has been taken till date and asks sorry we have no any solution to this matter. Please check this phone at Samsung service center but why my new phone checks at Samsung service centers.
I request you to kindly look into the matter and resolve my problem as early as possible.
Enclosed is the copy of the bill and my complaint no. 31896928
Thank You,
Sincerely,

Gaurav Verma

Phone no. [protected]
Reference number: 31896928

I have order Physique Pl058 Motorised Treadmill from snapdeal (Order ID: [protected]) on 02 Oct 2016. After several followup through email as there is no way to contact customer care executive on phone, product delivered on 13 Oct 2016. I have tried several time to contact via number which they provide but unable to do so as its only automated computerized voice and option.

After delivery they have schedule for installation on 15 Oct 2016, but no one contacted and came. I have mailed (from: bhumi.[protected]@gmail.com) snapdeal several time but only i get automated reply. Today i have talked to their installation service provider EasyFixSolutions (Ph: [protected]), and they said they are not providing any service in delivered area and told us to talked with snapdeal. Today again i mailed snapdeal for the same and still waiting for their reply.

I would like to bring to your attention that I have purchased one TECHNOLOGY Smart Self Balance 6.5"Wheel Hoverboard With Battery / Built-in Bluetooth Speaker / LED / Remote / Free Carry Bag vide order no. [protected], Sub Order Id - [protected] (hereinafter "the Product"). I am disturbed and perturbed soon after I have received the delivery of the said product. I have paid full consideration in advance but the product been delivered to me is nothing more than scrap.

Since, I have received the product, it is not starting and therefore not working. I kept this for charging for long but because of some defect this product is not getting charged and therefore not working.

To register my complaint on dated ...I called at the customer care number ..., after keeping me hold for an hour, they heard my complaint and assured me that I shall be getting mail for the next step but till now neither I heard anything back from them nor got any mail.

My trying to register my complaint online as well but the screen is showing pick up failed.

Please look into the matter and let me know the next step to be taken.

Phone No. - [protected]
Order No. - [protected]
Sub Order Id - [protected]

I am really shocked to see this kind of product quality and service by Snapdeal.

Appreciate your swift response and positive action.

Look forward to hear from you.

Shiyali Sharma