Snapdeal.com Complaints & Reviews

Complaint number: 31146734

Order ID: [protected] Reference no: 31725350
Placed on: Thu, 29 Sep, 2016
Returned on - 04.10.16

but till now I haven't received my refund, tried calling many times, e-mail also but no response, just stopped buying from it, as it is fraud
THEY GROW BY CHEATING, WITHOUT REFUNDING MONEY, AS LIKE ME MANY PEOPLE LOST THEIR MONEY N FAITH

I am writing to issue a complaint regarding a recent product purchase. On 30th Sep, 2016 I purchased a Samsung j2 pro with an Invoice no 102686 and order ID [protected] product Model no. Samsung J2pro 16 GB from Snapdeal for the amount of 9490. This phone received on 4 Oct 2016. after 2 days note my complaint.
The product is not working properly. There are some issues like back button and hang problems. When I called several time to snapdeal customers care but did not get any solution of my problem. No action has been taken till date and asks sorry we have no any solution to this matter. Please check this phone at Samsung service center but why my new phone checks at Samsung service centers.
I request you to kindly look into the matter and resolve my problem as early as possible.
Enclosed is the copy of the bill and my complaint no. 31896928
Thank You,
Sincerely,

Gaurav Verma

Phone no. [protected]
Reference number: 31896928

I have order Physique Pl058 Motorised Treadmill from snapdeal (Order ID: [protected]) on 02 Oct 2016. After several followup through email as there is no way to contact customer care executive on phone, product delivered on 13 Oct 2016. I have tried several time to contact via number which they provide but unable to do so as its only automated computerized voice and option.

After delivery they have schedule for installation on 15 Oct 2016, but no one contacted and came. I have mailed (from: bhumi.[protected]@gmail.com) snapdeal several time but only i get automated reply. Today i have talked to their installation service provider EasyFixSolutions (Ph: [protected]), and they said they are not providing any service in delivered area and told us to talked with snapdeal. Today again i mailed snapdeal for the same and still waiting for their reply.

I would like to bring to your attention that I have purchased one TECHNOLOGY Smart Self Balance 6.5"Wheel Hoverboard With Battery / Built-in Bluetooth Speaker / LED / Remote / Free Carry Bag vide order no. [protected], Sub Order Id - [protected] (hereinafter "the Product"). I am disturbed and perturbed soon after I have received the delivery of the said product. I have paid full consideration in advance but the product been delivered to me is nothing more than scrap.

Since, I have received the product, it is not starting and therefore not working. I kept this for charging for long but because of some defect this product is not getting charged and therefore not working.

To register my complaint on dated ...I called at the customer care number ..., after keeping me hold for an hour, they heard my complaint and assured me that I shall be getting mail for the next step but till now neither I heard anything back from them nor got any mail.

My trying to register my complaint online as well but the screen is showing pick up failed.

Please look into the matter and let me know the next step to be taken.

Phone No. - [protected]
Order No. - [protected]
Sub Order Id - [protected]

I am really shocked to see this kind of product quality and service by Snapdeal.

Appreciate your swift response and positive action.

Look forward to hear from you.

Shiyali Sharma

I had order puma multicolour cottn socks- pack of 3 : qty 2.
Order no [protected]
suborder no [protected] and [protected]
dated[protected]
invoice number: s33330/16-17/589 date : 10-oct-2016
i have paid rs.574.00(cod)
but i found qty 1 (pack of 3)when i open the packet. But retail invoice is shown qty 2.

Pls help me to resolve the issue with snapdeal.

Order no :[protected]

I purchased byte corseca (Dm5710bt) wireless bluetooth headset and after 9/10 days of purchasing it stop working.. My headphone is not turning on.. No blue light blinking... Its not working, total waste my money and my product is in warranty period.. This is the first time am unhappy of snapdeal.com i request u to replace my product and pls take immediate action. Thanking you

Today a moment earlier, The delivery boy was so 3rd class that he ignores to give the order to my home address !! If I pay for the Shipping charge then why he ignores to come to billilng adress ?? is that your service ??? Every time he calls and refuse to come to billing address, when i told him about complain about it he says i dont give [censored] to your complain. His no. [protected]

I have received my order on[protected].As snap deal sells only new products, I have ordered for new laptop, seller has sent me a used laptop, if it is a new laptop there must be no password for the windows log in but it do has a windows log in this id enough to prove it is used and more over there were lot of stains on the back of the computer .i have given for the returns at the moment i opened it .Don't know what happens to my order and i have paid through my credit card and EMI scheme

I have ordered 6 product in Snapdeal in which 2 of the product (Suborder Id: [protected], Suborder Id: [protected]) has not delivered not yet and 1
replacement product(Suborder Id: [protected]) has not yet delivered.

My Order ID: [protected] (6 Items)

Order Placed on: 02 Oct, 2016

I had attached the screenshot. Please refer it.

I had done the online payment and taken the screenshots for all.

If the product has not been delivered on or before 18 Oct, 2016 then I have to take the legal action on this.

I already mailed to support team ([protected]@snapdeal.com) but there was no response yet.

MY MAIL ID IS [protected]@gmail.com

Hi..I ordered an Omron HEM 8712 blood pressure on snapdeal on 22nd April 2016. ...got delivery on 26th of April 2016 ...All well till September. .Facing problem now in that machine...since i am a residentof Bandra (Mumbai) ...went to Andheri's service centre office of omron...they said they can't help because the purchase is from online...They said that Courrier it to the online seller i.e Gurgaon...& all the expenses of sending & receiving the product will be from the consumer side only. ...I mean that then what is the use of purchasing a product online when a consumer can't get the things done that too in warranty. ..its a conumer right to get things done by the company.

Details
Order Id: [protected] (1 item)
Placed: 22 Apr, 2016

Suborder Id: [protected]

Omron HEM-8712-IN Blood P...
Status: Delivered Successfully!
Delivered On: 26 Apr, 2016

Email shamama.[protected]@gmail.com

I was ordered a product (shampoo and hair dryer ) through snapdeal but he was fully defected...and i have call the customer care but it is not return...the product does not work ...its faulty product ...i have submit a complaint on snapdeal but they could not response ...and they could not return/replace of the product...the dryer are not working...

Hi Team,

I need to change the shipping address for all the following orders. I cant seem to find the edit address option in My orders as stated in your query section. Could you please check and update for the same as soon as possible as all of these are prepaid orders I am even more worried
Suborder Id: [protected]
Suborder Id: [protected]
Suborder Id: [protected]
Suborder Id: [protected]

New Delivery Address: Integreon, Tech Boulevard, Fourth Floor, Tower B, Plot 6, Sector 127
Noida, Uttar Pradesh
Pin Code: 201301

This is the mail I forwarded to your email address. Also, I have been trying to connect on customer care number but no response. And now I get a message that your order will be cancelled and amount will be refunded if it has to be. What do you mean this is very disturbing

Placed order for Samsung Galaxy j7prime on 2nd october 2016 and made payment through credit card and till date (16th Oct) there is no trace of my order. No response or reply from them. No number available to talk to them. Very disappointed as I wanted to gift my daughter. Everyday I am sending my query but they don't bother to even give a reply, as if they are least interested.

My snap deal order no. is [protected] HP Printer. It has been three days now the courier has been reached in gurgaon however the parcel is returning with the reason of Disturbance/Natural Disaster/Strike). There is no any disaster, strike & trafic aswell. I have taken gold delivery service and for high priority but still it is taking too much time. Please deliver it at the earliest.

Order ID: [protected]
I have ordered 3 sarees from snapdeal and in one of the saree ie aisha pink saree they provided that the colour of the saree is pink and when i recieved the saree it was purple.. what a careless company providing such fake products and the another couldnt reached my expectation.. Its quality is too bad.. I asked for refund of these sarees.. They recieved the returned item and according to them the item did not meet their quality check criteria and they are unable to initiate refund for it. And said that my return request has now been closed... As a result they are sending back the sarees to me.. Whose fault is this .. They wrote PINK SAREE in the description and i recieved a purple.. There is a big big difference between pink and purple..I am attaching pics of the saree so that it is clearly visible.. They have hired such sellers which not only provide such product but spoils the company's goodname in the market.. They provided inappropriate information about the product.. Its their fault not mine..

My curtain order no. [protected] is not delivered to me & on track record of VELEX LOGISTICS PVT. LTD. SHOWS ON THEIR RECORD WE REFUSED TO COLLECT ORDER THAT IS NOT TRUE BECAUSE WE ARE ALL DAY HOME AT THE DATE 15 OCTOBER .
on that basis we cannot purchase anything from your site SNAPDEAL.COM
MY MAIL ID IS [protected]@gmail.com
Snapdeal cant deliver curtains and show online track record that we refuse to take order but fact is that no body can cime to deliver the curtains.

I had ordered the puma black shoes on snapdeal 4-oct-2016. during booking item were available and snapdeal ready to deliver in my address. but after some days on 13-oct-2016. they cancelled my order and started refund process. during all these process I was unaware of it. they did the refund but same amount not yet credited in my account.
order details are as follows:
order id:[protected]
Suborder Id: [protected]
Item:puma black sport shoes

Please do the needful so that I will get my refund amount either or ordered product.

I have tried to get a replace of my product and I missed the verification call so talk to the customer care and they said no problem we will proceed the return process but yesterday I received an Email by Snapdeal [protected]@snapdeal.com
By saying that the return/repalced process of your order is been canceled and we can't replace your order.
According to the Snapdeal return/replace police I have 7 days to return the product and I have already place return for the order if I didn't recive my replace product aur money I will file the complaint against Snapdeal in consumer court...

We got a Lenovo phone in Snapdeal offer few days back. When we received the order, we found that the phone is a second hand phone which is refurbished. When raised with replacement, they did a quality check and relied that the phone is new. I SERIOUSLY CONDEMN THE QUALITY TEAM OF SNAPDEAL. How can they conclude a used phone with stained charger and the phone with no proper packaging as new? I wanted to cancel the order and need a refund, but they are not accepting the same. I need refund and since the phone is termed as NEW by so called Snapdeal quality team, let them keep the phone and return the money. THE SNAPDEAL QUALITY TEAM NEEDS A GOOD REPAIR AND REPLACEMENT BADLY. WORST SERVICE BY SNAPDEAL.

I have ordered 02 no. Sony Micro Vault 32GB Pan Drive on 12/10/2016.
On 14/10/2016 I have received only one Pan Drive and the snapdeal app is showing that the order is delivered.
I have already paid for the products but didn't get them.
I have called them on costomer care no. [protected] to get any information on my product but I didn't get any reply.
My order id is : [protected] and sub order id is : [protected] and [protected].
Please resolve my query and Reply as soon as.