Snapdeal.com Complaints & Reviews

I have bought one wall clock and for that I have made payment but order got unsuccessful and amount rs.334/- got debited from my account. Got msg that we will refund this amount..as it happens with Paytm n Flipkart and they use to refund into same account..then again second time I have order the same item and it got placed successfully n amount debited from my account.

For first amount they not refunded me despite of several mail n sending bank statement.
Such cheap organization..no business ethics. Poor Snapdeal
Sanjeev
[protected]

Seller name : h& B stores limited . Vulcan Express pvt ltd kolkata
Item ordered : Surf excel detergent powder (pack of 3 of 2 KG each) This was during the sale period .

I order 2 quantity and they delivered only one.

Incident : 8th Oct 16

Sir,

I have placed order vide ID No. [protected] DETAILS Placed on 30 Sep, 2016 of Total Gym Home Gym Set - 25kg but it could not be delivered till date. More than one month has lapsed and various reminders made by me to your customer care and they had given various date of delivery (8/10/16, 14/10/16, 20/10/26, 24/10/16 to 27/10/26) but till this date I never received the above items. Snapdeal is a one of the esteemed service provider but in this case why the delay has been occurred. It is therefore, requested to kindly take immediate necessary action doe delivery of the above items and clarify the reason for the delay.

With regards,

(Govind Prasad)
Mob. [protected]

An LED Wybor F1-W32N06 was purchased, from SNAPDEAL, and the parcel was delivered on 8th October, 2016. On opening of Packing, surprisingly the product was found in broken condition. Complaint was lodged on 10th October, 2016, within stipulated period. Replacement was assured and pick up was scheduled, and then rescheduled. It is hereby being brought to your notice that NO ONE EVER VISITED TO PICK THE PARCEL, BUT INSTEAD SUBMITTED FAKE REPORTS TO THE EFFECT THAT THE ATTEMPT TO PICK WAS UNSUCCESSFUL. IT IS REALLY AN ACT LIKE UNBECOMING A GOOD BUSINESS PORTAL FOR ONLINE SHOPPING. The practice seems to be a malpractice by the pick up agency, which needs a serious check on the part of Snapdeal.
You are hereby informed to take notice of the above facts, concede the same, and direct your pick up agency to do the needful for picking up the article, and also inform the contact number of the person supposed to visit my place, with prior intimation of expected time and date of his visit, in order to insure the proper follow up of the complaint.
In the event to any further fake information or malpractice, I shall be constrained to initiate legal proceedings in the appropriate court of law, and in that particular eventuality, you shall be liable for the entire costs of litigation.

My product was out for delivery on 13th but they haven't delivered my product yet or they have tried to contact me.

I tried calling you people so many times toady because i need to change my shipping address but my call was in hold for almost every time but my balance is going like hell . what kind of customer service you have ?

I will never purchase anything from you people and i will not recommend any of my friends and relatives in future, you don't even have toll free number also
totally my experience is horrible

I book a product from the snapdeal on 12th September 2016 for COD for 1800 Rupees, 10 ruppes reducted from freecharge and for remaining amount COD is booked, I got a product on 18th of the september by their primary courier partner delhivery but product was opened and no invoice, then I call the snapdeal customer care. Actually product details were not updated in site. I ask the question how I get the product for same rate of 1790 rupees and I told that seller was cheating, after that They told me to send the product back and they arrange pickup on 20th of september.
Till now there is no reply from the snapdeal and they are saying nothing abt the product and telling me that they will send the product back. It is already a month has gone. They cheated me and I had call no. of times to customer care but they didn't know nothing.
I think it is Waste to buy from the snapdeal.
They are maintaining a very bad sellers even they are not enquiring abt the seller who cheated me.

Snapdeal.com — Order not dispatched to even after 2 weeks of prepaid order


Hi,

This is in regards with order no. [protected].

I ordered the above mentioned product on 02 Oct'16.Even after repeated complaints, no resolution is provided.Even the delivery date has passed, item is not dispatched yet.

as its luggage bag, i need it for my flight on 16th october, if it doesnt gets delivered before that, it would be of no use

Regards
Aditya

Snapdeal Order No-[protected]
Product receive data-21/09/2016
Product Complain Date-(same day the product received)
Product Quality Test on-1/10/2016
Product Replacement Pickup Date-3/10/2016
New Replace Product to Receive date-5/10/2016
Old Product received on-15/10/2016
Purchased I phone 5s from snapdeal
On receiving started to face heating problem and battery drainage issue, and screen calibration was not responsive(though after update it was stable), raised complaint of the product, quality checked engineer visited for the quality check of the phone and approve it for replacement on 1/10/2016(Proof attached), after that on
3/10/2016 the product was picked up by 'NUVO EX REVERSE PICKUP SHEET'(Proof attached),
Got confirmation to get new product on 5/10/2016, received message that the product did not qualify the quality test, though it was already been verified, raised query about the product status but did not get any response, so finally i called the snapdeal customer care they said that problem which is mention is been showed in different category (screen problem), they assured that the problem would be resolved and i asked them that if there is any such quality problem then do provide me the details of the quality test that it has failed, but they updated that there wasn’t such problem the only problem was that the problem chose category was wrong so they assured that i will get call back, but till then now(15/10/2016) did not received any call back from snapdeal and on 15/10/2016, received the same send product in extremely worst packing condition and there was no Power Adapter in the box(proof attached).
Extremely Unsatisfied with such worst customer responce, snapdeal why are you trying to fool the customer around, after buying such high end product why would someone waste it time for replacement, would request you to consider this problem with high priority, and now i want refund of the amount Paid. I have faced extreme inconvenience

I have ordered for Prym Black Slim Fit Joggers (large size) but instead of receiving it Snapdeal has send me Shuffle men's jogger medium which is of very different quality and actually it is not the product I have ordered. If the product which I have ordered i.e. Prym Black Slim Fit Joggers (large size) is available then I want it and replace the wrong product as soon as possible.

Invoice number :s94963/16-17/190 invoice date :29-jun-2016 above product received faulty i was send refund request to snapdeal & complaint to customer care immediately they pickup faulty product from me but still date i was not revived my refund amount rs 525 almost i was compliant more than 50 times to customer but still not solve my issued

I am valmik nikam
[protected] from mumbai kindly help me

I have purchased product from Snapdeal.com Order ID: [protected] on 03 OCT and expected delivery is shown as 10 OCT.

Today is 15th OCT and its not yet delivered.

They have provided a Courier Way bill number http://vulcanxpress.com/Trackorder.aspx?awb=P[protected]

And in that its shown as Undelivered (Reason : Consignee requested for future delivery )
No person has called regarding this, so I didn't understand on what bases they have updated this status.

I have send one mail to Snapdeal regarding this status with ref No : 32522140

In that they mentioned they will call me within 24 hrs and I didn't received any calls yet.

The product Prestige Iris 750 W 3 Jar Mixer Grinder is broken and not usable...We wanted to replace this product and we place the request in the main server..
They asked us to courier the product to the ware house. We are unable to courier the product back as the charges are very high (Rs 1800). We request snapdeal to arrange for the courier pickup or alternatively they should send the replacement for the product and take this faulty product back. Kindly do this at the earliest.

Moreover we are unable to contact snapdeal...Kindly send the contact no. and also consumer complaint address so that we can register the complaint.

Dear
Team
I have ordered Snapdeal.com kenxinda k518 mobile phone but I see this Mobile phone display problems.then I have complaint for Snapdeal.com executive regarding my problem her executive says don't worry sir your money fully save in our website.i have arranged your pick up and courier boys surely call back you. then the courier boys pick up your products...5days after Snapdeal executive called me and says your products quality check failed the returned items send back you.then I says kindly check Mobile phone is problem.then her executive says your matter is already closed.. returned items send back you that solved...
Then my items is delivered then I see mobile phone is same problems .I have complaint next time Snapdeal and says her executive regarding my problem.after her executive says OK I have file a new complaint you can wait 48 hours our senior team Sure ly call back you .3days after no call no mail . after next I have called Snapdeal regarding my complaint her executive says your matter is closed...
Kenxinda k518 service center is not available in our state ... kindly help me

I have ordered 2 ambrane 13000mAh power banks, One White and Black and other White and blue on 4th october.
On oct 13th, i have received only one product and the snapdeal app is showing that the order is delivered and now they are not showing any details about my 2nd product on my account.
I have already paid for the products but didn't get them.
i have mailed them a lot to get any information on my product but i didn't get any reply.
My order id is : [protected] and sub order id for the missing product is : [protected].
Please resolve my query and Reply asap.

Dear Sir/Madam,
I placed an order on 1 Oct 2016 with order ID [protected] of "Lotto Verve White Running Sports Shoes (Size: 9)". The tracking system shows that the courier attempted to deliver the item thrice to the address given. I have properly given the address with working telephone number. The courier neither tried to call the mobile number nor come to the area. Instead they wrote the attempt of delivery thrice. Without calling to the customer number and asking anybody to the battalion, how they are trying updating like this. I feel very sorry for this. Please try to resolve the issue and deliver the item to the given address. I request you to teach such services not to repeat again and deliver tremendous mental stress to customer. I was waiting for the last 15 days for the shoes to be gifted to my father for a purpose. This is not a matter of the amount what I have paid. This is for the purpose.

I am looking for your early action please.

Regards,
Dr. TD Singh
​Senior Scientist
AGILE, New Delhi-110003​

Dear xpressbees and Snapdeal

This is Naidu,

Shipping address is

Keppel Offshore, 7th Floor, Unit No 3, Prism Tower, Mindspace, Link Road, Goregoan West, Mindspace, Mumbai Maharashtra - 400062Mobile No: [protected]

my snapdeal order id ([protected]) and Xpressbess tracking id[protected]

I am checking this order online (http://www.xpressbees.com/track-shipment.aspx?tracking_id=[protected] about the delivery date and status, it is showing last 2 days some unknown description like (Delivery not attempted (time constraint)) I have attached snapshot for your reference and I call to xpress customer care following number[protected] but this number not working properly.

I want know when I well receive this order to my hand and please provide to me courier hand phone no I well speak to that person directly about the states.

Note to Snapdeal : you have to follow-up after buy any product what is the delivery status.

Regards
Naidu

I have ordered a pair of shoes but by mistake i ordered the wrong size and cancelled the order just after the order was placed.
I was assured that I will have the refund within 4-5 days which was not received. Further there was a deduction again for the same amount with reference to the same transactions date, for which i contacted the company they asked for the bank statement which provided them, and since then I have just received an email which tells that your refud is successful and there are some numbers regarding.
Till now no refund has been received, kindly help.

I was ordered for quick heal total security antivirus on 01 oct 16. They given a message that they will deliver the item by 08 oct 16. They was not delivered the item by 9 oct, then i was asked for delay of delivery, the given another date that is they deliver by 14 oct. To day this is 15 oct 16. It is too much much negligence of snapdeal suppliers. It was taken almost 15 days but till not delivered. The item for order placed is simply available at all small cities.

HORRIBLE EXPERIENCE WITH SNAPDEAL
I ORDERED Sennheiser Cx 213 In-the-ear Headphone - White .I RECEIVED THE PRODUCT. THE PRODUCT WAS DIFFERENT FROM THE DISCRIPTION SO I REPLACED IT BUT AGAIN I GOT THE DIFFERENT PRODUCT.SO I DECIDED TO RETURN BUT I AM NOT ABLE TO RETURN FROM THE APP IT SAYS "Your request cannot be completed at the moment, Please contact Customer Care at +91-[protected]" OR FROM CUSTOMER CARE .

Now my product is under 7 day return policy but only 2 days are remaining and I know after few more days they will say that you cannot return the item after 7 days.

I have placed many orders from Snapdeal. Everything is good as long as if you don't want to return any product. Return process is very worse.

My Order Details.
Order ID: [protected]
Item: Sennheiser Cx 213 In-the-ear Headphone - White
On: 04 Oct, 2016

Thank You.
Regards,
Kuldip Singh.