Snapdeal.com Complaints & Reviews

Dear sir
I have purchased laptop from M/s Snapdeal maharashtra, Mumbai on 26/11/2015. Service Tag: J450J52 | Express Service Code: [protected], item code:- BD615829, item description - Your invoice copy for Item Dell Inspiron 3541 Notebook (X560171IN9) (AMD APU A6- 4 GB RAM- 500 GB HDD- 39.62 cm (15.6)- Linux) (Black). my laptop is not opening since last 26.09.2016 and after so may complaint no response is yet may recieved. mr. Sumen Mondal whose mobile no. is [protected] is no Call back ...

Thank You
Sumen Mondal

My order no is [protected]. and my complaint reference no is 32226854.
I have complained for Redmi note 3 displaying green dot on screen on
second day of purchase.companies reply is service visit schedule.but it is
more than 5 days now i did not get any assistance.i have mailed also.they give complaint id but not a single reply.
please do the needful.

Thanks and regards,
Rajdeep S Wadangekar

Snap deal.. the Worst experience I ever had from online shopping. I will ensure that I will spread this news to the maximum people that I can. On all my what's app groups, Facebook Twitter and more. Idiotic service. Ordered an item on the 28th of Sep. It says deliver within 5 to 9 days.. today is 14th of Oct as per them the item has reached my town on the 4th of Oct but they don't know the reason for the delay. No news from xpress bees courier too. They don't even pick up the call.

Hi, i purchased one sandwich maker from snapdeal. On 12th october 2014, i received my order. I checked my order & found that this is not working. Same time i tried to update snapdeal. I tried on their website as well, but it always shows that "access is denied" from last two days. It reflect same. I tried on their customer care number also, but still nothing is happen.

Within 7 days from the date of receiving, i need to update them, otherwise they will not refund my money, but now what i will do, still i am unable to contact them, i mailed on their mail id also, but till date i haven't received any revert from their. I gave 2 reminders to them, still they haven't reverted. Now i am really frustrated from their service.

I ordered Nokia 105 SS. I purchased this phone because of speaking clock feature mentioned in description of this phone. But the product I received is dual sim Nokia 105 and with no speaking clock feature. Without speaking clock, there is no use of this phone for me, as I required it for my grand mother. I have complaint many times in customer care for refund money. But they are saying that in quality check phone is same. They are not ready to refund my money back. Snapdeal engineer came to my place two times and I have written remarks from him that speaking clock mentioned in your site for this phone is not in the delivered phone. Snapdeal engineer can see that delivered mobile is not single sim and does not have speaking clock feature as mentioned in website. But I do not understand how quality check team is not able to see these things.
I have called many times and customer care executive is saying that we can not do anything as delivered mobile is same as the mobile described in website.
order id [protected]

The subject product was supposed to be delivered on 12 Oct 2016.
No delivery attempt has been made and I am still waiting for the product.
If this issue is not promptly resolved, I will not be ordering any other
product from Snapdeal.

V. Bhagawan

I have purchased hundred of products from Snapdeal. Today I have received an item(Dolfin Aluminium Ladder), order id [protected]. But the quality of the product is not up to the mark.
I made return request to Snapdeal. Return request id is 32512987. But it is very much unfortunate that although you had promised for easy return policy, you have asked me to return back the item with my own courier arrangement.
It is not at all expected from Snapdeal as my address is not at all beyond your serviceable area.So please take return the item by your courier.

I hd ordered a zapatoz black formal shoes at 7-10-16 bt didn't got yet jszd redelivery msgs r cumin last redelivery waz at 14-10-16 bt still didn't got really disappointed n angry bcoz of all delaying please correct it soon

I have purchased a product by Snapdeal I have used 5 days I have found battery backup low and very slow charging, touch problem I complained to website for return but not given refund
Contact no -[protected]
Order ID: [protected]
Reference no: 30109861
Placed on: Sun, 11 Sep, 2016
Product - lave a89
I want to return this product and refund amount

I got my delivery on 13 oct and i got my item defected i tried to return the item on 14 oct but i got the message that '7 days easy return policy has ended you can not return your item '.but i got my delivery only 1 day ago
Orderid.[protected]
Snapdeal id [protected]
Gaurav kumar verma
Pls do something

I have yet not received the refund of cancelled order no. [protected]. Further in the snap deal account it is wrongly shown as delivered to me. Please do the needful. It is the fault at your part. Please send me proof for the delivery of the goods, If you say that you have delivered it to me.
If I will not get the due amount I will take legal action to bring justice to me.

Ajay Kumar joshi
H/o KAVITA AJAY JOSHI
ADVOCATE HIGH COURT O[censored]TTARAKHAND

Its been almost 10 days since I ordered a product on snapdeal & the deadline for delivery date has also been obsolete yet there's no sign of any package. Moreover they promise of a faster delivery if the shipment is prepaid but I don't see any such promises being fulfilled.
The worst part is that Snapdeal doesn't provide customer support privelage where a customer can keep out his mind. Every time I call to them a recorded irritative voice starts to chatter. I urge to Snapdeal thatthey should provide customer support so that we can interact with them & open ourselves to them.

I have purchased Hard disk from snapdeal on 03.10.2016. In tracker it's showing it is in Bangalore but still not delivered. Raise so many complaints on snapdeal but no action has been taken by snapdeal . I have already paid for it. The order is under snapdeal gold category which is express delivery according to then. No one responding from their side everyone is saying we are checking.

Order ID: [protected]

I m purchase 1 phone 7599rs but snapdeal not refund me and orders show refunded my contact no. [protected]
snapdeal does not reply me please say him to cantact with me

I had ordered a black formal shoe (order number: [protected]), but due to size problems I requested for return and replace. I waited for more than 10 days and when no one came for pickup and after many phone communications, someone from SnapDeal suggested me to send it on my own and courier charges would be reimbursed. I did that and shared the courier details. I received confirmation email as well from SnapDeal. Even after so much ordeal and frustration, I haven't received my refund yet. I have been communicating with SnapDeal team regarding this, but failed to get a positive reply. This was in December 2014.

After so many months, I have even stopped pursuing. I felt like I have been robbed.
But forgetting all this and thinking that SnapDeal has evolved I did the same mistake again. I ordered 2 products from SnapDeal on 05-Oct-2016, order number: [protected]. There were 2 products - Sony SBH20 Bluetooth Headsets & Portronics Car Power 2 (IOS) 4.8 Amp 3 USB Port with Lightning Cable - Black. Out for which first seller for Sony SBH20 Bluetooth Headsets could not fulfill the order and cancelled it. SnapDeal tried to get it through some other seller. After almost a week even this seller could not fulfill the same and cancelled it. After waiting for almost 8 days, one of the products from my order was cancelled. Why does SnapDeal display such products on their site when they cannot fulfill it??? I am never gonna buy anything from SnapDeal again, that's for sure. Very frustrating.

. I Order a. Lotto. Sandals. On. 8. Oct. But. Now. Till my. Tracking. System show item is. Packed. Will. B. Deliver. Soon
I. Wrote. More then 20 mail. Regarding it
I. Communicate. More. Then. 5. Time. With. Custemer. Care. They. Assure me. Every. Time. But. Still. The. Status is. Same.
Today. I. Talk. With senior. Officer.she also. Assured. Me
In every. Communication. My. Call. Charge. Is. 25_30. Rupees
I. Have. Already. Pay it through dabit. Card
Plz. Resolve this

Lenovo power bank order made on 05-10-16, order id [protected] suborder id [protected] deliver was never attempted but getting messages as attempted delivery but not successful . Pls kindly deliver my product. Courior service by shipping services . Tracking order FCMA5380032. This kind of activity happenening for second time. My previous order without being delivered was cancelled automatically

I had ordered a Data Wind MoreGmax 4G7 calling tablet from Snapdeal on 04-10-16 with Gold scheme in which 14 days replacement assurance was given. On[protected], I received a defective product from from the seller Tablets Investments India Pvt Ltd Kunda_VL-VolI, in which touch is not working in some portions of the display. After two days, on 09-10-16, I placed a return/replace order. On[protected], Snapdeal assigned a service visit to authenticate the product. On 12-10-16, a technician came and confirmed that there is problem in touch screen and told me, he will send report to Snapdeal for next action. After that there is no information or no action taken from Snapdeal, even if I cannot contact customer care since the number is always busy. Please do the needful. Details given below.

Order ID: [protected]
Suborder Id: [protected]
Replacement request reference: 31872887

My order no[protected]
i had ordered a product on snapdeal that i recieved was defective .when i asked or return ther said that they can not arrange pick up so i had to courier myself ...the charges of courier they said to return me..but now they are not refunding my courier charges...which is rs310..whenever i call them on their customer care number they do not let me talk to there customer care executives..

My product order no.[protected] has been delievered to your courier (ecom express, duliajan (assam) & they told me that your booked by cash on deleivery mode.
While i made payment with transation id-bil/[protected]/trimmer/snapdeal.com-dj dated on 07.10.2016 at the time booking the order.
I can't beleive a big brand of onlineshopping company is giving such type of service.
Solve this matter asap otherwise i will never chose snapdeal for online shopping.

Regards...
Grijpal singh (smm)
Mob:[protected]