Snapdeal.com Complaints & Reviews

My order status shows delivered however I have not received it. Order number [protected]. I tried calling up Snapdeal customer care numerous items but the IVR does not let you to speak to any customer care executive. The order is already paid for and I want to know information about my order. This is really poor customer experience and not at all professional.

I got my product nova trimmer on 6th october but it never worked i applied for a replacement, they taken back the product but after someday they closed the request by saying that we have done quality check and it didnot meet our requirements and send back my product.I feel cheated since product is not in working condition wht i will do with that.My money lost

Order id: [protected]
I have ordered prestige iris 750 watt mixer juicer on 3rd october 2016 but still item is showing somewhere with vulcan in white field. It has been more than 10 days now an i am yet to receive any update on my product. Pathetic service by snapdeal and vulcan.
Show some business etiquette, you don't deliver the products on time and run a business saying unbox diwali. Please help me out in getting my item

Sir,
Few minutes back, I received the packet containing the mouse. But I astonished to find that though I placed order and paid for 2 (two) mouse of Portronics Arrow Wireless Mouse Blue, I found only one in the packet. I am enclosing herewith the Retail invoice where it has been clearly mentioned about the prices of two mouses.
I request you kindly to make an inquiry so that my paid amount is not wasted.
Thanking you
Dr. D. N. Hazarika
College of Agriculture
Biswanath Chariali-784176
Assam
Ph: [protected]

My car revers parking sensors not working

दिनांक 29.09.2016 को माइक्रो मेक्स मोबाइल ऑनलाइन ऑर्डर किया था Expendabl not sopport के कारण दिनांक 03.10.2016 ऑर्डर केन्सिल करके डिलिवरी नही ली । इसके बाबजूद आज दिनांक 14.10.2016 तक भी रू 6489/- का मुझे भुगतान नही किया गया है ।

Dear team

I have ordered - (gillette mach3 super saver pack 8 cartridges with free gel 70g) from snapdeal order no - (fcdl2502743) awb no-s[protected] but they delivered night vision frame and when i updated them on phone call. they are not saying that can not replace as per policy.
They are making fool to customer by wrong delivery.

I had placed my order for purchase of a pair of 'lancer gray cricket shoes, size 10'. I had already paid up online and snapdeal order #[protected] was confirmed. Snapdeal had confirmed expected delivery between 11 oct. To 15 oct. Courier bluedart confirmed on 06 oct. By sms that snapdeal order #[protected] & bluedart #[protected] will be delivered on 12 oct, but today is 14 oct & i haven't received my order yet. Please advise urgently.

Hi sir,
I have ordered an samsung j3 phone worth 8000 from snapdeal on 6th of oct and which is not delivered to me till date. Actually the product is at my city ware house via xpressbees courier and this expressbees is not delivering it.
I request you to please cancel all license of this xpressbees courir. They dont even have there office in our city. This xpress bees courier is pathetic. Didnt expected this kind service from snapdeal.

I request you to kindly look into the matter.

Hi,
Ordered tv of #45k and just recieved a shattered tv are these online companies fooling people especially #snapdeal order id :[protected] and the courier company arranged for pickup dosen't even exist in my city, only god and snapdeal knows what will happen.
Avoid buying anything from these online merchants guys!!
Cc number is pathetic and ivr is repetative. This is how these companies fool people and now nobody is replying me back in there facebook page they write it to be very responsive but it's been 24hrs, i guess they might be too busy in fooling other people.

I had received this phone with Nokia brand seal tampered, immediately after receiving the phone I placed a replacement request on Snapdeal. After a few hours, I recevied a phone call from one of the Snapdeal advisors and I discuused the tampered seal issue with him. After having the discussion, he scheduled the pick up for my phone and the phone got picked up next day. Now the status of my case is "Quality checked failed. Returned item will be sent back to you". This is something pathetic and unprofessional, I paid for a brand new phone then why should I accept a faulty or refurbished phone. I received the phone with brand seal tampered so even if the phone is working perfectly, I should not accept it. I deserve to get a brand new and well packed phone from Snapdeal.

I have contacted Snapdeal regarding the same issue but my issue is still unresolved, every time I get in touch with their advisors, I get to hear "You will receive a call back from our QC team within 24 hours" but it's been 7 days, I haven't received any phone call yet from Snapdeal. I am the one who keeps calling Snapdeal like a fool and gets nothing out of it.

Snapdeal Ticket ID: 31633697

All I am asking is for a replacement, that's all. Team Snapdeal is troubling me left, right and center for no reason.

From last 6-7 days my order status showing mumbai
Pallete ready for delivery but still i didn't received that item.

Order date : 05.10.2016

And there delivery timing is also too much they used to took 10 days for every order.

And they used worst courier services where exactly we cant able to track order properly and cant contact to them also.

I already submitted request online reference number is 32323476 before 24 hours but still i didn't get any feedback from there side.

My contact number :- [protected]

Hi,

This is in regards with order no. [protected] for Philips in ear earphones.

I ordered the above mentioned product on 05th Oct'16 and today is 10th day but my order is still not reach at my place within their standard delivery time i.e. 4-5 days and not even they gave me any update on this latency.

Only I had received a call from the courier service to confirm the time of delivery then I confirmed but if we talk about delivery time I had mentioned it also in my order but don't know where the problem is?

As I checked that the expected delivery date and time had passed without any reason but then there was a single option left i.e. reattempt option and I was thought it will be helpful to me but I was wrong the 2 times reattempted time (12oct and 13oct timings 2pm-6pm) also gone but i the order is pending.

Regards,
Pankaj

Order Id: [protected]

This is my 2nd complaint in a row.
Am yet to get my money back in my bank account.
I cancelled the above product on 9 october but i havenot got my money back within 4 business days.
My other product ie. Colorbar nail polish remover was not cancelled by them yet i got an email saying that it has been cancelled and the money has been refunded but last night i again got a msg that the product was cancelled and money has been refunded.
How many times my product was cancelled and money was refunded?
Its better to order cash on delivery.
Am attaching a picture on the same.
Please refund my money for both the products.
Am tired of complaining you on emails, facebook and here on consumer complaint forum

THANKYOU

I have a purchased a mobile phone from the Snapdeal Company amounting to Rs 4444/- via Debit card payment option.

Although the amount is low but the fraud is bigger.

Order ID: [protected] (1 Item) DETAILS
Placed on 02 Oct, 2016

When the parcel came, I accepted the parcel on 4th October 2016.

To my utter astonishment, when I opened the parcel, i found the internal packaging to tampered & change as some one has already opened the sealed package and change the device in it. The condition of the phone was like refurbish one.
I tried to start the phone by pressing power on button but it's not started. i thought due to low battery it may happen. I kept the device for charging for 3 hours but then too phone was not starting up.
I as soon, summoned my query to one of the Snapdeal Representatives and he promised to help me out by providing replacement.

The return was done by the 3rd party courier team NOVEX on 5th-10-2016 after checking the package everything they accepted the return and provided me the receipt of return acceptance.

Surprisingly, on 8th of october 2016 after 3 days i got a mail from Snapdeal that the return item has failed quality check and we cannot provide replacement and would return the same package to you.

I was shocked and I contacted snapdeal why and how the replacement request was cancelled. executives were unaware about the reason so they told me they would arrange a call back.

on 10th October 2016 they contacted me and said my complaint will be closed and no refund/replcaement shall be generated. He spoke in a ill and unpolite manner. I asked the reason he told me that the device which you have returned is the wrong one as it does not matches the IMEI number.
I told him that is the reason i have returned you the product as i received the used phone so how can IMEI number would match. I justified him that if the seller had send me the wrong product so he will recieve the wrong product, i don't own a shop that i have number of Yu unique model to replace. He kept me blaming me for that i have send back the wrong product with different IMEI.

i argued, if that was the reason why the return courier have not raised the same concern while taking back the product. as they have completely checked the product and accepted the return. he had no answer to my question and he kept repeating that I was the culprit.

I enraged told him to transfer the call to one of his superiors.

The floor supervisor was a parent of the unpolite and rude behaviour of talking. He did not even listen to my grievances and stated me that my parcel has been returned to their warehouse. I was felt aback. How come the parcel has been returned to origin.

when I have already received it.? Shakened, I checked up the tracking of my shipment and it said that 'the consignee has refused to accept the parcel and the product has been returned to the origin'. The supervisor rudely without even listening to my grievances disconnected the call.

The seller has cheated me providing me wrong/used product.

Although the amount is less but the fraud is fraud.
I have order that phone for my mother and i don't have any answer to give back to my mother now.
My mother trust will be shattered with online sites if this fraud are not sorted out.

This incident has broken all shackles of faith and trust we had on the Snapdeal company even though after going through the feedback of the mal- statement of it's Brand Ambassador Mr. Aamir Khan.

Sir, I request you honestly to look into my matter with utmost urgency, stop the fraudulent cartel inside your system and refund/replace without further delay.

Hello, i am neha gupta. my mobile no is: - [protected], e mail id: - [protected]@protonmail.com & my order no is - [protected]. this order was for asus best external portable dvd writer/burner sdrw-08d2s-u lite for laptop/ desktop. not only was this product faulty but was different from it's description. after sending them endless mails, they only informed me that my request for refund would not be processed. also they didn't even send me the returned item back to me & instead kept it with themselves. before that they even sent me a mail that quality check failed & returned item will be sent back to you within 48 hours & we will also update you with the courier name as well as the awb no. but they neither processed my redfund nor sent back the returned item back to me. it has been more than 15 days now that they have picked up the product & kept it with themselves. this is equivalent to robbery or snatching. i urge all of you to refrain shopping from snapdeal, otherwise you may also loose out on your gadget, money & would experience the same incidence

I have issue with snapdeal courier partner xpress bees, they are trying to fool people. I have placed an order and now its cancel/refunded by snapdeal as courier person was not able to deliver. Here i would like to highlight is that the courier company is fooling the customer as they never visited my office for delivery. On the contarary they are claiming that i was unavailable at office.
I have called xpress bees call centre and told the office timing, they assured me that they will deliver the product on given time. Snapdeal is also fooling people by giving vouchers in short they just want to do marketing and actually not delivering the product. I will recommend my friends not to buy anything from snapdeal they are good at marketing but not good in their commitments.

I hv placed a order [protected] on 06/10/16, after few days i received msg from snap deal saying that delivery attempt is failed twice. But nobody contacted me regarding delivery. On 13/10/16 snap deal contacted me from[protected] for delivery but that person went to wrong address by mistake and confirmed that he will deliver it on 14/10/16. But on 14/10/16 i received a msg saying that order is cancelled due to delivery attempt is failed. Worst customer service and fake order status.

Wheni buy a walllet for 601 rupees in your snapdeal in dussera offers now the same product shows price 450 rupees .means i lost 150 rupees .worst senario when compared to amazon it will give coupons for reduced price item.from now onwards i will not any item in snapdeal.and i will spread it on all social media .you promoting snapdeal by unboxing happiness.its unboxing the bloody damn [censored].

I order this product (ad-net patch cord cat5 network cable 15 mtr).
This product delivered to me and i want more long cable thats why i deciced to return this order. the product is returned 6th of october. but my money is not refunded till 13th of october. snapdeal getting no responss to me. please get my money back
Order id: [protected]