Snapdeal.com Complaints & Reviews

By trusting on Snapdeal policy I have ordered a laptop "HP Pavilion 15-au113TX Notebook (5th Gen Intel Core i7- 16GB RAM- 2TB HDD- 39.62cm (15.6)" an amount of 61, 990 rupees by paying through credit card on date 03-October-2016. They confirmed my order though mail and I received laptop on 8th October 2016 after noon. When I open the box and started laptop to verify its configuration I was shocked, they made me fool by committing Core intel i7 delivered core intel i5.Even on the receipet they have mentioned i7 but inside box lap having configuration with core i5. But, again I had a trust with Snapdeal and folllowed the Snapdeal return policy apllied for
return with reason product was delivered with different configuration whiled committed for i7 and delivered i5. As per reyrun process, a logistic person came pick the laptop and verified the product took a snap with running condition and gave me an acknowledgement receipt. Now I was waiting for my refund and suddenly on 12th October 2016 by evening, Snapdeal send me a mail by writing "We received your returned item and processed it through a quality check. As your item did not meet our quality check criteria, we are unable to initiate refund for it. Your return request has now been closed." This make me surprised and all me believe broken down with snapdeal online business. Because this was the firs time when I was cheated with any of online e commerce site. Now, I am puzzled and thinking what should I do because this is not a small amount for me (Rs-61, 990). Below is my order details.

Order ID: [protected]
Reference number: 31798310

Placed on: 03 Oct
Issued on: Sat, 8 Oct

I had order lenovo k 3 Note but the product i received that is lenovo k 3 note box but in the box there is damaged broken screen Lenovo a600 without battery and something very very rubbishing the nail and screw. i am very angry, i will go to complain it to the police station if immediate reply or action is not taken.

I brought my huewai honor 4c mobile last year through this id kayalvizhi.[protected]@gmail.com now i lost my mobile phone and cannot open my mail id too as my order id in that mail address, can you please send me imei no to this mail address [protected]@gmail.com or to this [protected] i will be very thankful to you i[censored] do this favour for me, kindly make a attempt pls

Order i'd: [protected]
I vikas kumar placed an order from snapdeal on 9th october 2016 and also opted for fast delivery by 12th october 2016 for which i had to pay 99 rs. Extra. Today its already 12th october 7:20pm and still product has not been delivered.
We had called the consumer care number [protected] and they promised that the product will be delivered on 12th by 6pm.
We had previously ordered products by snapdeal in which i faced the same delay in delivery of product.

I have ordered headly 35 kg home gym, 14 inch dumbbells, curl rod, gym backpack, accessories
Order id: [protected]
I am complaining last 15 days to please return pickup this order. and calling daily to snapdeal to please solve this problem. but no one can solve this problem and day by day they are re scheduling my request to next day.

Please pick this order asap.

Manish

[protected]@yahoo.co.in

Sir, I purchased Denim Cafe Blue Cotton Mens jeans. After receive I checked. it was not getting fit for me. So I want to return this product But they are refuse to take returns...i say if your are unable to return than replace this product.But they are not ready to return. plz sir help me.ill be very thankful for you.

Thank you
Shashi Kant
[protected]
[protected]

I would like to state that on 26th September one of my friend had ordered Mobile mi max 32 GB gold phone from. Snapdeal and he got on 30th September but when he opened it he was shocked to see that the product was broken from backside. Order number is [protected].
The snapdeal customer care is least bothered and was always saying that we will look in this matter but nothing happens till today date 12 October.
I need the replacement of the product and I would like that u see in the matter and give us a positive feedback. Many a times customer care people put the call on hold and then they cut it which is very irritating.
So please do the needful and see I get the replacement as Early as possible

Order id:[protected]. Order was placed on 2nd October and is still not received. We have already made the payment. I don't know why the order is being delayed. When we chose cash on Delivery then order is received in 2-3 days. But now when we have already payed you people are delaying so much. Please reply to this query.

Worst worst worst...
Snapdeal is worst online shopping site.
Zero response on complaints..
Not providing correct awb as well as courier contact no.
SNAPDEAL IS WORST...worst...worst
Snapdeal is fooling it's customers and name of the couriers are never heard whose services are being given by snapdeal..
I WILL NEVER ORDER FROM SNAPDEAL AGAIN.
A P SHAHI
REGISTERED MOBILE
[protected]

I purchased 02 no. Bedsheets against order no. [protected] and another 02 no. Bedsheets against order no. [protected] on 8th sep 2016. On receipt of order, i found the bedsheets very heavy. I wanted light weight bedsheets. So i applied for return request. Unfortunately, i initiated return request in two parts.in one part, one bedsheet each from both orders and in other part remaining bedsheets. When first courier person came, i returned all 04 no. Bedsheets to him. When second courier person came, i informed him that all 4 betsheets were handed over to first courier person.
But after receipt of my returned order by snapdeal, i was refunded half amount. The remaining payment is still awaited and the system is showing the status 'delivered'.
There is no provision to write specific complaint on snapdeal online help centre. There is no email id and no provision to call snapdeal.
Kindly give me justice. Return receipt of my products is enclosed.

I have made the order on 6.10.2016 but till date i havent received the order. for order delivery date is 8.10.2016 but from that date there is no call or message for Rescheduling the courier, i havent received any call for address verification. I have allready paid the whole amount from my card. The snapdeal customer care is not ready to help me out and even they r not cancelling the order. Everyday they r giving me date and time for the delivery.

Kindly resolve my issue

Hello,

I have Placed Order of PS4 On Snapdeal on Dated 02 Oct16. Via City Bank Credit Card. My Suborder number is -[protected]. Enclosed files with this.

Delivery date given by Snapdeal was 7 to 9 th oct16. After doing continuous followup of order threy haven't delivered my order till 11th Oct16. On 11th Oct16, after calling to snapdeal customer care, they said order is cancelled from our side. They have used my credit of Rs. 31260 for 12days and more. Now they are saying they will refund my amount.

Point to be noted- 1. Snapdeal used my credit for 12 days.
2. They have given false commitment about order everytime i called to customer care.
3. They have suffered me mentally.
4. They have harressed me.
5. I lost my chance to buy that product which was available on that day on very good disciunted price. So I am in loss now. From Snapdeal I want to get Compensation of Rs. 5000 in adittion to refund of original amount of product Rs. 31260.

So, In total, I need refund of Rs. 36260 for harrasment, wrong commitment, using my bank credit and worst service to me.

Thanks & Regards,
Atish Channawar
Mob. [protected], [protected].

Order id: [protected] (1 item) details
Placed on 18 sep, 2016
Sandisk 32 gb ultra microsdhc 80mb/s uhs-1 card with adaptor

Status: return request closed return request closed on: 08 oct, 2016
Last updated at 11:58:44 am, today
Placed dispatched delivered
Track

We have closed the return request.

The item not received yet but status shows deliver & there is no response from the snapdeal after so many times informed through mail.

So, pls do the needful for refund of total amount paid or deliver the material asap as it is long time pending.

Regards
Tarini chand
Ph: [protected]

Dear team
Ordered one item on 28sep 20th and delivered wrong item on 06oct2016 cash paid to the core boy.
After giving complaint same has picked up on 07oct2016 for replacement with out returning the money.
There is the problem still no update regarding the item almost 15 days gone and as per cc information same will be dispatched 13oct2016 and delivery may be 20oct2016.
The hell process with the customers and suggesting you maintain the quality of work other wise shutdown the business. Don't run with out destiny and request you to don't suffer the customers because we are busy with our work that's y chosen online shopping.
Regards
Sailu

To whom it concern,
I have ordered a 32 gb moserbaer pen drive and a 32 gb samsung evo plus micro sd card. I only got delivery of pen drive. I didn't get my 32 gb samsung evo plus micro sd card delivery. But got delivery msg for both items separately. It's serious fraud. Resolve it, otherwise i will act legally.
My order no. Was [protected] on 13 aug 2016.
Sandip kumar singh
689, sarai thok east
Sanjay gandhi marg
Hardoi 241001
Up
[protected]
[protected]@gmail.com

Snapdeal has Vulcan Delivery server, Which is worst & they don't update on the status of order. No Snapdeal Committed to deliver my product max by 11 Oct and Snapdeal has sent package to Courier on 2nd Oct itself however this Creepy Vulcan service they don't bother to update the status till now.

Customer Service Spoke with me & every time they say - Don't worry your product will be delivered in estimated time, My Order already passed the estimated time & no i have given a new estimated time of 17Oct, I'm travelling on 18th Oct, If product isn't delivered who will pick the order then?

Kindly check & deliver my product.

No full payment received yet..

I had requested a return on 1st oct for a blue duffle bag but still no pick up has been done.i had a talk with their customer care two times and everytime same reply that it will be picked up.and now on their site it is showing that 7 days return policy is over so it is not illegible for return.pathetic service.donot buy anythng from snapdeal.i want my money back.the product is really bad and of no use.
Mail id- ras.[protected]@gmail.com

I had placed order of 6 items during the Unbox diwali sale of which I have received 4 items. 5th item I had orderd was ON protien and I have received tea cups in place of ON protien.

I am looking to get refund about the same from Snapdeal as they have wasted my time along with money.

Sub order Id: [protected]

I have received email and message from.snapdeal that the order have been delivered.but i have not received the order.
Order no: [protected]
I have done the payment of the order online.
I want my parcel or my payment back.