Snapdeal.com Complaints & Reviews

I have purchased iphone 6plus grey rs 40000 which was delevered to me on 22 sep 2016 with company packing open and not in working order. From then no solution is given to me. I have planned to go conser court if no solution is given within 2 day. Till then i am calling customer care but there is no solution they only say waith for 48hr. Aisa kr k mere 20 din nikl gai hai.40thousand koi choti rakam nai hoti. They have send me the defected product.. Plz help me out to get my money back

Dear sir,

I would like to inform you that i have purchase a mobile form through snap deal dated 26-8-16 against order no-[protected]. Due to certain reason i have returned that phone dated[protected]. After few days we received a call from snap deal customer care mr. Ankush aakas, we briefed him our queries. He communicated that your money will not get refunded

Please help me for refunding my money. The reason of returning the mobile is that i need dual sim cda phone but i have received single sim mobile.

I have booked dolphin sofa 3+2 and want to cancel my order as I am getting better options in market but the company seems to be deaf as there is no response to my various attempt and problem.snapdeal is a no response company . it starts the process of dispatch if anyone company complains.pls help me to cancel the order soon

Hello there,

I bought nike flyknit racer shoes on 27th aug and when they arrived they were in different box that said "nike free trainer 3.0 v3" and but obvious as any normal customer my first reaction was may be product is not genuine since its not in its original packing and this is what i conveyed to snapdeal. Within hours of receiving the product i have filed for return and the reason i chose that product do not look authentic. And on 6th of sep i got a call from snapdeal ms. Chandani singh talked to me and told me that snapdeal quality team has done the quality check and they found it to be original. Since i chose the reason for return ; product not being authentic therefore my return request has been declined and we are going to ship back the shoes. Its been more than a month i wrote at least 20-25 emails and called more than 20-30 times. I even apologized to snapdeal for making a wrong impression about the product and multiple times re-iterated i did not like the shoe so please process my return. And the reason i thought it was fake because it did not come into the original box... But snapdeal did not listen to me and they forcefully shipped the product back and that too without my consent. I had to accept the product because snap deal senior executive mr. Shiva told me that "we have shipped the product back and in case delivery attempt is made you need to accept it otherwise you will lose your money as well as the product". Snapdeal has been harassing me mentally since more than a month. Each time i talk to a new customer care agent like ms. Navjot, laila, kartik etc etc and all of them understand my problem and re open the case but senior executive some how close the case. Current status : i have talked to "kartik" and he completely agreed with my view point and even apologized to me on the behalf of snapdeal for facing so much trouble since such a long time. He has promised the snapdeal will call me within an hour and will give me the resolution. But snapdeal did not call. Finally i got so fed up that first time ever i put in google "snapdeal fake products" and no wonder i have found many many similar stories and reached here. I am once again requesting snapdeal that product has not been used and its exactly the way it came and i did not like it and i request you to please take it back and reimburse my rs. 4200 as soon as possible. Let me also add after filing the return request over night that vendor disappeared and he had so many items in stock so its very hard to believe that he managed to sell all of them over night. Current status of these shoes on snapdeal :discontinued. I am attaching the picture of the shoe i received from snapdeal its in gray color. And also attaching the picture of "nike flyknit racer" shoes i found online. Anybody can compare these pictures and can conclude very easily. But stubbourn snapdeal is not buzzing and people like me get trapped in these helpless situation and get bullied. Now i feel bad that why i have been apologizing to snapdeal since so long.

Mobile purchsed on 1sep recd a damaged product on 5sep, request replacement, picked on 6/9/16 recd replaced on 17sep the sound was low but since i use earphone was perfectly working on 5oc realised that phone is not working without speaker or headphone visited service center realised that the product is damaged asked 1500 to repair the same need a solution either return repair it

Hi,
I have ordered nike socks from snapdeal and have got the fake product which i verified from the nike showroom. I have returned them saying that the socks are fake products but they did not accept my return and was saying that there is some quality check failure and sent me back the socks and their customer support was horrible they are not even ready to launch complaint against the seller. Can someone please take action against snapdeal.

M yorderid is:[protected]

Dear sir,
I had booked a lenovo external hard disk on 1st september 2016, but i have not received the delivery yet. When i track, a message is displayed that i have requested for resheduling. This message is being displayed two times till today.
The article was being brought by valcan courier. The order no. Is pd[protected]
Dinesh rai
Phone no. [protected]
Order no. Pd[protected]

I had ordered lava phone and on arrival I found it to be faulty.I reported the same to the customer service team of Snapdeal on 16th September .I was advised that an engineer will visit me and check the handset.the engineer too found it not working properly.the phone after switching on showed just lava written on the screen and nothing else.he packed n sealed the handset and said a courier will pick it up for replacement. After three days the courier picked up the handset. When I did not receive any intimation of my handset being received by Snapdeal even after a week I called the customer service the supervisor told me that there is an issue with the courier company and hence the handset is not yet delivered at the Snapdeal warehouse and I was advised to wait another couple of days.surprisingly after two days I received a mail that handset didn't meet replacement criteria and they are returning the handset back to me in 24-48 hrs.I called customer service to find out the reason for not replacing the handset and the rep told me I will get a call from the quality team to explain the reason.since no one called I again called customer service the next day.again I got the same reply hence I spoke to a supervisor. He assured me that I will get a call explaining the reason for not replacing the handset. Nothing happened .so again called the customer service and the supervisor told me that the warrant card n screen guard were missing from the box.I explained that it was not possible as their own engineer packed and sealed it.but I also told the supervisor that I haven't received the hanset back from them so she assured me that I will get it within 2-3 days.its been more than 20 days that I'm calling every alternate day and all I get is bull crap even from the supervisors. Still I am without a handset and the money is with Snapdeal.all they are doing is giving me false assurances and dates.days are passing by but no resolution has been provided to me so far.I am going to lodge a police complaint and inform them about this bogus transaction and how Snapdeal is keeping peoples money without providing them the items what they paid for.

Snapdeal sold us Used and Warranty Expired iPhone 5s 32 GB in INR 29, 500

Post delivery, we have noticed that phone packing is dirty and has scratch on
transparent skin on touch screen, I have called Apple support to verify the authenticity of phone and Apple support team confirmed that iPhone SNAPDEAL sold me is actually a used one and warranty had already expired.

This is biggest fraud i can ever experience and that too for such expensive item.

We have reported this snapdeal wherein unfortunately we were cross questioned to prove & bring written document from Apple.
I have asked at least 10 times to transfer me to Senior / Managers but neither phone call was forwarded nor escalated.
Although it is Snapdeal's duty to gather all such details when customer complains about such serious issues however customer care was kept arguing endlessly and saying "Pls. provide us written email from Apple then only we'll return the phone"

Hence we spoke to apple again and request for written statement of respective iphone's status wherein eventually they have understood our problem and provided us the written statement of iphone. Iphone's warranty was already ended as they sent me email as:

"Phone you have in your possession. IMEI:[protected] has an original purchase date of 03/21/2014 and the limited one year warranty ended as of 03/20/2015. The original carrier policy is for Japan."

To me - Why should customer prove about the product ? It is seller's duty to prove that good sold are brand new and has valid manufacturer warranty.

I have so far spent 550 NOKS in making phone calls to SNAPDEAL and US based apple helpline, that should also be taken into account. Based on email it is crystal clear and written proof that SNAPDEAL sold me warranty expired already Used phone.

Seeing the email from Apple, in urgency engineer visit was scheduled and phone was picked up by courier however unfortunately now Snapdeal played another tricky move by closing the return request stating quality checks have been failed even phone was inspected and carefully checked by snapdeal engineer and a written form was given to us and picked up courier agency.

Question is how the quality check has been made failed even verified by snapdeal's own engineer and at our end we have not even powered on the phone as we know the consequences o[censored]sing it.

Snapdeal is forcing us to accept the product instead of returning money and sending it with courier, we will not going to accept at any cost as this is biggest fraud can ever happen with a customer, who have been sold a used and warranty expired phone, email from Apple can't be neglected.

Please help us to get our money back only and don't need any replacement, we have lost faith in snapdeal.

Order number : [protected]
Product never delivered but still its showing site and sending messages to me as successfully delivered on, why the hell wrong status is showing ?

Is this the level of your website.

Pathetic process and service.

I need the product today itself only.

My contact number is : [protected]
email address: [protected]@gmail.com

Id: 06343728 in tis case id waiting of months today they say we will not refund according to policy,
No reason mention why, are they mad or what i received a wrong product i shared evidence images and video they aprroved month back reimbruse and now sudden sending crap mesg
Id: 06501459
Id: 06540930
Id: 06540933
Id: 06507870
Id: 06343728
' these many case id's are pending no one is reply no payemnt is being done after months of emails

Hi,

I ordered micromax phone (dual sim) 3-4 weeks back. It was found that its microphone isnt working properly so i raised the request for its replacement n 24th septmber. On 27th, the engineer visited and did not check it properly, filled the jobsheet and went. I waited for the response from snapdeal but there wasnt any. I called them on 30th September to resolve my concern and till now i am calling them.
They have asked me to visit the micromax service centre and get the phone checked. And, me to share the jobsheet received from there.
My concern here is that, the product that i received from snapdeal is not working properly and they are asking me to take pain and do things.
If i had time i would have bought the phone myself from the nearest store instead of purchasing it online!!!
The product is not at all satisfactory and s still kept at my home as a dummy.
I would like to make this very clear that i will not visit any service centre at any cost!!!
It is there fault and should be looked after by them.
Snapdeal is not at all customer centric. I regret that moment when i chose snapdeal above Flipkart.
It has been a really long time requesting them to help me with the relacement or refund. But such a ridiculous response from there side has made me lose my temper. I am highly disappointed.
This is my last try to get the refund/ replacement done in 2-3 days maximum or else i am going to lodge an FIR against snapdeal!!!
Last try.

Sir, I have brought this product in Dec 2015. It is shown that 2 Yrs Warranty. now it is damaged what should i do now. Pls help me!

Hello sir
I have purchases coolpad dazen1 from snapdeal.com, then my product has been problem.I am going to coolpad authorized service center then her supervisor asked me your smartphone motherboard problem. Then he said you con go because our authorized no giving dazen1 parts. So you may go now. Then I asked please give me [protected]@denailed letter. Then he said you may go .Then I have called coolpad customer care after I am talking my problems.Then coolpad customer executive said again you go ...Then call disconnected my phone call. I have called snapdeal. Com... I complain my issue and customer care behavior .then her executive says don't worry I will help..
Our higher executive surely call for this regards. Many times says please wait 48 hours.our higher authority call back you..but no response .already 30 days crossed ..snapdeal order no-[protected]
Email- [protected]@gmail
But this email is not working
My working email [protected]@gmail.com
Reply this email
Kindly help me

Re
..

I ordered i phone 5s product is got on 07/09/2016 i am not satisfied with that product and same is return snap deal courier guy is pickup the product on 14/09/2016 till date they and refund my amount or not send another product i raised the complaint to their customer care but they are also not given solution

My order is [protected]
I have purchased the product from snapdeal on 3rd spetember 2016. I received the product on 7th. I am return the product and same is handover to courier on 12th september
Till date your customer cerise team or any one from your side spoken to me i raised the complaint in your customer care no just spoked to your customer care no they are not given any solution to me

Thank you for responding to my complaint.
The product i. E mytri black straight cotton kurti has been picked up on my request by jvexprs on 04 oct 2016 but till date i haven't received the refund... I did receive a pickup receipt from snapdeal... It's been past 3 days but there is no sign of refund...

Suborder id: [protected]

Kindly look into the matter and refund the money as soon as possible

I ordered a philips action fit earphone on 3rd which was supposed to be delivered on 4th via express shipment but i received the product on 6th and when i opened the pack i didn't found the product which i ordered instead in the box there was a samsung memory card which is of no use to me. So i would like them to replace the product as soon as possible or refund the amount that i paid.

Philips shq1200 action fit earphones without mic
Suborder id: [protected]
Order placed on: 03 oct, 2016
Amount paid through credit card -₹509

Sir,

I have purchased an Aqua Grand water purifier (1. Aquagrand 15 AG 14 STAGE RO+UV & Minerals with TDS ADJUSTER RO+UV+UF Water Purifir) from SnalDeal Online purchase. I received the item on 19 september 2016. From the received date I have conatcted the snapdeal as well as aquagrand to install the same.Aqua grand informed that their service area not belongs to my home town. Contacted many times snap deal. The are rolling the case by pending wait 24Hours, then 48Hours then 3 days, then 1 week etc etc. Till now I have not installed the product from any these concerns.I have paid Rs. 4299 and sufficinet valuable evidence with me. So please help either to returen the product and money back or install the product and make it as working condition. The snapdeal Order ID: [protected] and delivery on 19.09.2016

Thanking you
yours faithfully

Abey

[protected]@gmail.com

Mob [protected]

I'm a seller is snapdeal code Sab98f, If the customer don't accept the product they charge the shipping charges from the seller. they told me b4 snapdeal customers are so genuine why they dont' accept the product means they couldn't answer it. so many returns i received not accept by the customer. Everything why we need to pay for logistics. if i send the product u collecting the charges, if i don't send the product u collect the penalities from the sellers. they new policy they dont' share 2 me. when i raised the dispute they told me that things. very fraud business they are doing, in last one year. they are trying to deduct the amount in different ways. everytime i show the proof and get the money.. They don't share any updates from us, our accounts manager always change and proper communication. they told me now we informed on 14 july, but after i raised they dispute they never mention that.. they clearly cheating the sellers. moreover the account managers bcoz of their targets they placed the fake order and make the sellers loose. they are doing business without morals and debit the money for their cause..

Here is mohit jain from sirsa haryana
my calling number is [protected]
i was order 2pc of philips trimmer qt4005/15 on the date[protected]
and received this order on[protected]
picked this courier and when we open the box there is only one trimmer we get.
when i receive this courier its weight is 596grm with box which is only describe 1 pc of philips trimmer weight
m also giving a return policy on snapdeal
i want solution ..how to solve it