Snapdeal.com Complaints & Reviews

I ordered pack of 4 tshirts, but recieved wrong colours and the sizes are smaller too. Its been three days since i received my order. I tried to contact snapdeal on email but they are not replying. There is no option for return/replace as order status is still showing "dispatching soon". I have only now 4 days to return my order as per return policy. After 4 days they would say that time has passed so they cant take it back. I dont know what to do. Iam a student from a very poor family and those t shirt costs me rs.825. Iam very very dissatisfied. I dont know what to do. Please help me someone.I am never going to buy anything from snapdeal, flipkart is way better.

Sir,

This is in reference to my order id: [protected] in snapdeal regarding aquagrand ro. First time i have contacted to aquagrand company. They straight farword told this is duplicate product. After that i have contacted to snapdeal for returning for the product. They refused after that i have told that please arrange to install the product. They told you are required to make payment of rs 350/- for installation but for new it should be free. I agreed but till now neither they have make it installed nor returned. Also it seems duplicate product.

Dear sir/madad
my order no Suborder Id: [protected]..i have order my mobile 8 sept i recived faulty product company person came and check the phone and start the procedure for replace.now complany said as per policy we will not replace your phone and also not given a old faulty phone..and also not get refund..plz resolve my problem my contact no is [protected]/[protected]

I'm re-posting as you are not doing anything on last post about this fraud

You sold us Warranty Expired and Used iPhone
Reference to return request Ticket Id: 30251823 & 30437880

Snapdeal sold us Used and Warranty Expired iPhone 5s 32 GB in INR 29, 500

Post delivery, we have noticed that phone packing is dirty and has scratch on transparent skin on touch screen, I have called Apple support to verify the
authenticity of phone and Apple support team confirmed that iPhone SNAPDEAL sold me is actually a used one and warranty had already expired.

This is biggest fraud i can ever experience and that too for such expensive item.

We have reported this snapdeal wherein unfortunately we were questioned to prove & bring written document from Apple.
I have asked at least 10 times to transfer me to Senior / Managers but neither phone call was forwarded nor escalated.
Although it is Snapdeal's duty to gather all such details when customer complains about such serious issues however customer care was kept arguing endlessly
and saying "Pls. provide us written email from Apple then only we'll return the phone"

Hence we spoke to apple again and request for written statement of respective iphone's status wherein eventually they have understood our problem and
provided us the written statement of iphone.

Iphone's warranty was already ended as they sent me email as:

"Phone you have in your possession. IMEI:[protected] has an original purchase date of 03/21/2014 and the limited one year warranty ended as of
03/20/2015. The original carrier policy is for Japan."

Why should customer prove about the product ? It is seller's duty to prove that good sold are brand new and has valid manufacturer warranty.

I have so far spent 550 NOKS in making phone calls to SNAPDEAL and US based apple helpline, that should also be taken into account.

Based on email it is crystal clear and written proof that SNAPDEAL sold me warranty expired already Used phone.

Seeing the email from Apple, in urgency engineer visit was scheduled and phone was picked up by courier however unfortunately now Snapdeal played another
tricky move by closing the return request stating quality checks have been failed even phone was inspected and carefully checked by snapdeal engineer and a
written form was given to us and picked up courier agency.

Question is how the quality check has been made failed even verified by snapdeal's own engineer and at our end we have not even powered on the phone as we
know the consequences o[censored]sing it.

Now status says that product is being send back that we will not going to accept at any cost as this is biggest fraud can ever happen with a customer, who
have been sold a used and warranty expired phone, email from Apple can't be neglected.

SnapDeal's Customer care is now calling and harassing my family to accept the same Iphone back as they cannot help us...Fraud done.

Could someone please help us to get our money back only and don't need any replacement, we have lost faith in snapdeal.

I had Rs.60000 in my ads budget of snapdeal on August 25th 2016 for running campaigns in the festive season
Started a Campaign on 25th of August with a budget of 5000, Non recurring payments and end date as 31st August, within 2-3 days the budget was completed, so I changed the budget to 6500 and then the concecutive day to 7600.
Everytime the campaign budget had overspent by marginal amount, but on 7600 rs budget, then spending went upto 8400 on 28th of august, this is when I had put a mail to [protected]@snapdeal.com & [protected]@snapdeal.com regarding the overspent of budget,
After continues reminders for next 10 days, on 8th of September i received a replay stating that
Our system would aim to show your ads much as possible until your campaign budget is met. When your budget is reached, your ads will typically stop showing.

"Thanks for writing to us.
However it's possible that sometime sightly spend more than your budget. 10 - 20% is normal in most of the advertising system. "

By then the budget was simply being spent by 200 rs. on 8th of sept it was Rs8600 Spent.

I explained, when snapdeal has a system where in you have to enter
a budget
a end date
& Select Recurring or Non recurring payment,
how can the system ignore the above rules and spend as per its liking.
After reminders continously till 19th sept.
On 19th the spent had already gone till Rs.14000 double of what budget i'd set, Breaking the rule of non recurring payment, blinding continuing after the end date of campaign set. My Ads waller had 46000rs on 20th sept.
even after this my follow up mails were on
After 2 days my Ads amount came down to Rs.39000, so that is 21000 spent instead of 7600
Post that till now there has been no reply from their end. A call followed up stating that now this has happened, we cannot do much about it. from next ads we'll take of this.
On asking for refund, they do not have a option in their policy and neither they issue me the balance refund.
First they force you and follow up every day to put in money into ads wallet to take advantage of sales next they loot you with all your money .. That some awesome strategy they have and the best part being . their is no option of calling them. They will reply when they want to.

I want my refund of the overspent and as not willing to take any more issue from snapdeal regarding ads, so i do not even to spend the 39000 left over. the same i want as refund.

Order placed for pigeon rapido cute induction cooker and we wanted to pay through net banking. After finishing all formalities and the amount being deducted from my account, snapdeal says "don't panic, your order was not complete" or something on those lines. We then get an sms from snapdeal saying your order was not processed and the amount is credited back to your account.. This happened last night on 7th oct at about 9:30 pm... Its now 8th oct 12:20 pm... And the money has not been credited back to my axis bank account. Kindly do the needful, so i can finally place my order. My email id is [protected]@gmail.com and my contact is [protected]

Hi i placed an order for zoook rocker encore 12w bluetooth speaker on october 4 2016 with the order id: [protected] (1 item).
When i received the box which should have had the speaker it turned out to be that the box had pair of shoes which i never ordered and then when i called customer care regarding this they just said we will look into it and despite sending photo of the shoes i received at [protected]@snapdeal.com and also sending email to rohit bansal and kunal bahl no one has bothered to call me and have not yet received my speaker and now i am tired of the pathetic customer service of snapdeal and i wish i had not ordered via snapdeal

Ear sir my snapdeal id is [protected]. I am trying to purchases orpat ot cal. At the payment page screen showing your payment of rs 318 is failed after typing otp, but after 5 seconds u recive a messge which clearly showing your a account has been debited by rs 318. Copy of message is attach. So kindly do needfull and refund or place my order. Email id [protected]@gmail.com

Order id: [protected] reference number: 27581190
Placed on: 4/8/2016 5:12 pm issued on: 8/8/2016

Product not picked up & still waiting for refund refund amount

After complaining several times no person or courier is arranged to pick up the product. picked up is arranged several times as per customer care but no courier boy has came to collect the same.

Already phone charges expenditure is also born by me only.

Hello Sir,

This is to write on snap deal company.I had ordered twod prodcuts and the delivery date was mentioned on maximum of 7th march.But still now am not able to get the products and they are not sent any emil regarding the next delivery date.
their customer care numer is useless it is always a automatic voice option, and customer cannot contact direclty to the customer care person.IVR is really a waste.

I had paid the full amount.
Orderid: [protected]
My number [protected]

Order ID [protected], I have bought a sunflame mixer grinder from snapdeal which got delivered 06-Oct-2016, i was shocked when i switch on the mixer grinder it was completely dead, so i placed a return request on the same day and it was scheduled to be picked 07-Oct-2016 to my surprise i got a message saying that no one was available from my home for pickup, this is really bad when i call the customer care its getting disconnected saying technical issue, Please don't do this kind of fraudulent in this competitive world if you do like this definitely you are going to loose your customer, People whoever read this complaint please don't buy anything from snapdeal.

I have purchase one phone from Snapdeal on 2nd Oct 2016 and delivee on 4th Oct and when i saw the phone its already used or Re-furbish phone.

Its getting hanging, camera not working, battery issue.

And when i called to snapeal they tell we have arrange a engineer Visit but still no one visit one thing i must tell you Snapdeal is Worst company they making MAD to customers.

I have escalated the issue to CEO of Snapdeal but still no respose from their end.

Ankur Mendiratta
[protected]

Hello snapdeal,

I cancelled order on 18-sep-2016.
Everytime i call the customer care, they just say they will refund my money in 2 days.
I already called 3 times till now.

19 days completed. When i get my money???
I cancelled my product on same day i ordered.

How can customers trust snapdeal??
I want to know exact date when u will start my refund process.

I have not received my refund for the the suborder id :

Order id: [protected] (2 items), placed on 01 oct, 2016
Order id: [protected] (1 item)

Suborder id: [protected]
Suborder id: [protected]
Order id: [protected], placed on 28 sep, 2016

It has been 8 days and still waiting as snapdeal shows refund done
I had paid through net banking what should i do
Napdeal support is not responding to my mails

Around rs 20000 sum is to be refunded

Hello sir,

This is regarding order id: [protected].

We purchased convection microwave oven and i didnt get accessories which mentioned with microwave. dealer didn't deliver all accessories which are given at brocher. kindly send us the accessories or refund the equivalent amount? that accessory kit cost around 4000/- which is missing from package.

Thanks,
Akshay
[protected]
[protected]

Kindly give it to courier facility those whose are literate .Today i was busy suddenly a unknown number came i was in a meeting so unable to trace that call .secondly i asked him u called only once saheb you are again returning the parcel, he asked me we only call once .I am a customer not his true friend that he will be talkin like this ..please note it down as i always love to shop in your site of business.
Thank you
Have a great day ahead

1. Sub Order ID-[protected] placed on 02 Oct 16.

2. I'm feeling very sad & angry at the same time with your courier services in Haldwani, ie, JV Express. I've submitted a another complaint regarding same problem few days back for which I did not receive any response from Snapdeal.

3. On 07 Oct 16, I received a call from courier boy (Ph No-+[protected] asking me to come 4 kms away from my home to receive the courier which I refused. Thereafter he cut the phone after replying "Agar lena ho toh yahan aa jao, main wahan nahi aunga". In the evening I received an SMS saying that courier could not be delivered as the address given is wrong. Now this is insane.

4. This just shows the lackadaisical & unprofessional attitude of your company (Snapdeal & JV Express). You are bound to provide services to the door & this is completely unacceptable.

5. Hope to receive your response this time.

The phone that they delivered to me was faulty piece. They disagree to refund the amount now. Now they are not answering my calls in customer care also. Snapdeal technician has certified that the piece is a faulty one in writing. I want my money back.

I purchased a product Order ID: [protected] Lotto Section Black Red Men Floater Sandals
Lotto Section Black Red Men Floater Sandals
and i returned it.but am not getting my refund money till now.Many times am sending message regarding this problem.Always am getting a auto message Nd mentioned i will resolve ur problem with in 24 hrs, but not resolve still now.ur customer care no. not working properly .When i applied refund with in 15hrs it picked up but my refund money still not available.
Ur delivery system is so bad, u take the delivery charges but the delivery boy didn't come to the mentioned address.Am simply want to say one thing i[censored] r not standardized for this work then leave it. Dont harass he customer feelings. OK.when i will get my money just i want this, its already too late.my Bank account no-[protected] IFSC code-SBIN0005077

I hope u will resolve this problem.

I have ordered a Kurta on 19th September and made the payment but still did not received the product yet, snapdeal said by paying online they will process the product faster than COD, but still did not get the product yet after 20 days also.