Snapdeal.com Complaints & Reviews

Dear sir,

I placed below order for cleartrip gift card on 30th september at around 9:30 pm

Order id: [protected] with mobile no [protected]
Order id: [protected] with mobile no [protected]
Order id: [protected] with mobile no [protected]
Order id: [protected] with mobile no [protected]

And on your snapdeal.com website it was written that it will be delivered in email in 2-3 hours, please find the highlight in the attached snapshot for proof.

But i didn't received delivery for any of the order by 1st october 8:30 am, so i called up your customer care who assured me that delivery will be done between 1st october 9am-12pm. So i waited for it again despite 2-3 hr deadline was expired. But by 1pm when i didn't got the delivery i cancelled all the order as delivery deadline was over and customer care assured me that all order will be refunded. Then i made flight directly and traveled.

Later i got the delivery of gift card on 1st october around 6pm (I. E almost 21hr after i placed the order) instead of 2-3hrs.

Kindly issue me the refund asap and delete the gift card as i no longer need it as it violated your delivery deadline.

I am emailing you as my first level of escalation as customer care is not able to help me else second level i will raise this issue in consumer court.

Thanks and regards,
Ramesh agarwal

I have ordered a set of Jeans pants Which was being displayed on the TV in the DEN TV shop Channel. Please Cancel my Order. I came to know about the major issues of snapdeal. So I have decided to cancel the order. the harassment given by the company to its customers is unbearable, Order number is[protected]. Please cancel the order as soon as possible...

Worst online shopping experience I booked item on 22 Sept item to be delivered by 27 no status upto 27 and message received this item is cancelled and amount refunded on 29th id [protected]&[protected].refund not received till date contacting cc of snabdeal is next to impossible fed up with procedure very complicated I want refund immediately

Hi sir
this is rohit kumar Order ID: [protected] is i received this product on 23rd sep and i made compain on 24sep2016 Reference number: 30373171 against handset hanging issue then they sent a engineer to check my device fault and they came and found same issue and told me we will reply with in 24 hours but not got any responce after that i make call to customer care lot of time and they
assured me your handset will replace with in 24 hours and got mail regarding reverce pickup from snapdeal plz keep your handset ready and invoice but after two days nobody come to pick up then i got a mail plz visit service center we cant solve your problem .i talked mr goyal, mohit and ankita also they assured me your replace will be done.i sending my reverce pickup mail and image also plz solve my prob.

I've placed order from snap deal on 21-sep.

Order no. [protected]
Suborder no. [protected]

Received on 29-sep & found the quality of product is very poor..

So i returned it immediately..

Product has been picked up by ecom express on 30-sep

On the same day my account page of snapdeal is showing as "refund successful".. But i haven't got my refund till now..

Also there is no phone to contact your customer care executives.. Only[protected] which has no response on refund issue..
Even no email for contacting them.... And no reply when complaining through help center of snapdeal

They are misleading the consumer & doing fraud with their money & moral

I placed order for mobile 2years back 2014 i dint get refund of money i am completing so much time my registered name sajjad khan registered mobile no [protected] my email id is 3g. [protected]@gmail.com i am now using another mobile no [protected] and i have details of track id order no please replay me soon

I have ordered micromax canvas 4 plus A315 on 1 oct 2016. order was not placed but payment was deducted from my bank account. I tried from 4 days but customer care centre not receiving my phone not even a particular email I'd is there. i' m a student and immediately neend my more money back. very bad service by snapdeal. this is my last warning to snapdeal to refund my balance and please give me a particular email id where I could send the bank statement my order id is [protected]

I purchased a "davidoff cool water edt 125 ml" from snapdeal.com on 2nd october, 2016 (invoice # sbd95b/16-17/8833). the product was delivered to me on 4th october, 2016; however, the product delivered is fake. when i contacted the customer service for snapdeal, they told me that there is no return for this product even though i was sold a fake product.

On 27th september, 2016 i have ordered a pair of andrew scott loafers, for one of them i have selected cash on delivery which i had received successfully on time and i could even track that before it was delivered but for the other one for which i have paid already has not reached yet even i am not able to track the shipment now, where is the other shipment ?

I buy a glucose monitor with thermometer. but not he work. not show result. thermometer and glucose monitor..order number is [protected].please reply. thanks.

Purchased an iphone 6 for rs.43, 098.00 on 12th of july 2016, the phone was delivered on 19th of july’2016; subsequently, a request to return the product was made with snapdeal customer care after 2 days.

As per snapdeal instructions, the phone was sent to snapdeal warehouse through manual courier & received at snapdeal qc center end of august’2016. A notification was received from snapdeal that the refund of rs.43, 098.00 was being initiated on 4th of sep’2016 my account was credited on 9th of sep’2016.

I noticed that my credit card account was charged for rs.43, 098.00 on 7th of sep’2016 and the bank was notified about this fraudulent charge, i was informed by the banking officer that the charge was made on 7th sep’2016 and the settlement was initiated on 21st sep 2016 by the merchant (Snapdeal).

The july statement reflects 1st amount charged for the purchase made on 12th of july’2016. (Statement already shared with [protected]@snapdeal.com)
The september statement reflects the refund on 9th sep’2016 (Statement already shared with [protected]@snapdeal.com)
The credit card account snapshot shows the fraudulent charge of rs.43, 098.00 put on my card on 7th of sep’2016. Statement already shared with [protected]@snapdeal.com

But still no response received from snapdeal

I had paced and order vide No.[protected] of Lotto white track pant of Rs. 650/-. The company sent a defective product. I complaint and company asked me to send the product back. I sent it through India Post on 13.08.2016 but it came back to me due to insufficient address. I asked Snapdeal then they told that I should send it through any courier service. I sent it through DTDC on 3.9.16 but it could not be delivered as the address was insufficient. Now company is showing its status that return request has been canceled and closed. The company is not receiving any MAIL and also phone calls. For last one month I am being harassed by the company by not addressing my issue.

I ordered three watches from snapdeal but I received only one out three. Retail invoice is showing it contains three products in it but it doesnt. Product was delivered on october 3rd to the correct address itself. As the packet was sealed i couldnt check the contents at that time. When i opened it today the product which was described in the invoice was not in it. Kindly do the needful at earliest and let me know the details of the above delivery and what went wrong.

I have ordered a Grinder, Dabur honey and OSS bike cover.

I have received the Grinder but I have not received the remaining two.

I contacted them they say my refund for dabur honey is still in process until the courier team confirms . When i called the courier company they said the product is damaged and cannot be delivered. That is not my responsibility but it's the courier's company. It has been over 4 weeks and still it's under process .

Regarding my bike cover it was not delivered but it shows as delivered . they showed me the signature with was done while delivering but it looks like the delivery guy signed and added a fake mobile number. This issue is not getting resolved and many many o[censored]s are in this trap of snapdeal.

If you require a count to resolve this let me know i am sure i can easily get 30 k people against this company

If this cannot be resolved by consumer affairs, We will have to go to the media

Dear snapdeal,
Had heard of your awful product offerings many a times, but never knew this is so very common.
So you see a nautica blue edt perfume as horlicks? Seriously?
Nautica blue edt perfume 100 ml for men
Order id : [protected]
Having now had a privilege of having this picture on your timeline, i am now in a state to hamper your image, very well. One thing you should be mindful of is, i need this product as i see i. E. Nautica blue perfume & not horlicks, that too along with the refund, because this is not for the first time i am experiencing it. I am sure there are plenty of shops that would appease our taste, so i respectfully would take a side step from your store during future shopping expeditions.
& thank you for your horlicks!
But since i have paid for a perfume, i would want it and that too with refund. Do that. Asap.

Complaint letter about poor costumer service
To :Kunal Bahl and Rohit Banshal
Dear snap deal,
I am writing to you today to explain about a bad experience I had at snapdeal on 17 sep till now
It is appalling to witness an employee Mr sandeep social media, Mr anupam, miss pooja and mr satpaal.of such a respected company to behave in such a manner was both shocked and disappointed to have been treated in this way and believe you should be made aware of your employees actions.
I trust in that this is not the way that snap deal does business and that you will mention my concern with mr sandeep about this incident am open to discussing the matter further and should hope that you will respond a solution to prevent this incident happening again.
I look forward to hearing from you.
Sincerely
Krishna kant singh
The common man ..
Complain number 07255332
Order number [protected].
Krishna kant Singh
Patna india 01
Request 07255332 against
Order number [protected].

DATE[protected]

Snapdeal Corporate Head Office Contact Address
Jasper Infotech Pvt. Ltd
246, Ist Floor, Phase-III, Okhla Industrial Area, New Delhi
customer care Number – +91-[protected]
Dear Snapdeal,

Final Notice before Legal Action

I enclose a copy of the letter I wrote to you on [[protected]]
I have given you a reasonable opportunity to resolve my complaint. You have failed to do so.

I have now been left with no alternative but to seek legal redress through the courts. Unless this matter is satisfactory resolved within the next 14 days I will instigate legal proceedings without further notice. The cost of this action will be added to my claim.

Yours sincerely/ yours faithfully

[Krishna kant singh
Patna 01 Bihar India
[protected]]


This is only a sample letter to give you guidance on what to write. You will need to substitute your own details at the appropriate places (shown in bold). Remember to keep a copy of your letter. Don’t forget to sign it. Send it by registered mail or hand deliver it.
https://www.youtube.com/watch?v=4i-i3N60dEo
must watch this link...

Sandisk Ultra Dual SDDD2-064G-G46 64 GB USB 3.0 OTG Pen drive Black

Order ID: [protected] (1 Item)
Placed on 02 Oct, 2016

Suborder ID: [protected]
Order Placed on: 02 Oct, 2016

I want to return the product. But it is failing in the last page, where we select the mode of money transfer. Awful experience, Please help me in getting my money back.

Attached the Video, On what difficulty i am facing. and attached the screenshot as well..

Kindly request to you, i was purchase nova 2 slice panni grill maker on the date of 26th of september.& delivered on 1st of november as given address.
Now problem is that, this grill machine is not for properly hot it means not hardly toast.
That's why i was request for refund but snapdeal not picked up from my address customer care was telling pickup service is not possible.
My question is why delivery is possible and picked up is not possible.
Also i am not stay as per delivery address so who will courier on sending address as given return address in mail.
Please do need full as soon as possible.

This problem is not solve with customer care.

Detail as bellow given,

Order id-[protected]
Name - yogesh vaja-
Delivery city-nadiad, gujarat.
Contact no.[protected]

Several times, I contacted SNAPDEAL, but they are simply closing the case by saying beauty and personal items cannot be returned.

First of all, they could not understand what I want...

I want the remaining soaps..

I found only one in the box when I opened it.

Very much disappointed with USELESS customer care of SNAPDEAL

Rs. 70 given for one LUX soap

Order ID: [protected] (3 Items)
Placed on 26 Sep, 2016

My order number is [protected] and shipment is delayed due to snapdeal negligence. They haven't send Form 39 to courier company FedEx. This form is require to move the shipment from one state to another state. The shipment is still in Gurgaon Harland from two days. FedEx is unable to deliver the product to Noida UP. Do the needful on urgent basis