Snapdeal.com Complaints & Reviews

I placed an order of mi note 3 16gb on 18th sept, 16. I have following problems-
1) offer said - paying online using debit/credit card would give me a discount of 10%. I paid online, cost of product was rs 9, 999. I was charged full amount, and neither any 10% discount was granted, nor such an amount was refunded.
2) the phone delivered to me had defects like - automatic switch off/switch on, not opening of many apps, hanging, call receiving problem and excessive heating. I submitted a return request within 7 days. A person came on my request from snapdeal. I explained him the same problem, but he refused to get it returned and instead told me to update the phone and said the problem would get solved. He said if still the problem exist then get it notified from mi service center and if they accept the fault then he would get it returned back. After updating the phone, it functioned in same manner and defect wasn't cured. When i called him back, he said now my 7 days return period is over and nothing can be done of my complain and i should talk to mi.
Sir/madam, my question is when the problem is to be solved from mi center alone then why do you people claim this return policy. I was fooled by your staff to avoid the return and now no one is there to talk to me and here my problem. I am left with a defective handset which every now and then keeps getting switched off and on. And as per the offer no discount was also granted.
I request you to look into the matter and consider my request of refund/replacement and also grant me the 10% discount as offered.

Vaibhav bhardwaj
Mb - [protected]
Email - [protected]@gmail.com
Order id: [protected]
Suborder id: [protected]

Order id: [protected] (6 items) details
Placed on 02 oct, 2016
Phone-[protected]
I placed order
2 packet tide
Tide plus 4 kg+free 1 kg pack (jasmine and rose detergent pow...
And 3 packs of
Sunfeast yumfills whoopie pie 300gm
And 1 maggie
And cancelled all 6 products, i only received refund of 4 items, they are cheaters, where is my money 459 rs.
Money of 1 packet of tide-364 rs
Money of 1 packet of sunfeast-99rs
I will take your company to consumer court. i am posting this in social media,
I also called them and registeres my complaint, but no response, friends beware of them, they are fooling us, i am very soon going to file a rti against them.
Reference number : 31524282,[protected]this is my complaint e-mail reference numer, which i wrote to them

This is regarding the amount deduction when transaction is in progress for the product crazeis blue and beige net lehenga choli today dated[protected]
720 amount has been deducted from my account even though product is not booked.

Transaction history is attached for the reference

Please let me know when will the money get refunded.

Thanks,
Chaya

My order no is [protected].. and i have ordered this item on 24 december 2015. and i have ordered 2 product. and 1st product is good and this kobo exercise bike dual action with electronic meter's some part missing. and also i have not intrested on that also. so as per rule regulation policy i will contact to snapdeal with in the 2nd day of delivery. means item was delivery on 7th january 2016. and i complained to return on 8th january 2016..

But they told me that they will arrange pick up ith in 3days.. after that no pick up nothing.
They repeatatly telling me that i will send it from my side... as because they have not pickup facility on my perticular pincode.

O if there is not the facility available to pick return product from my pincode,, how it is possible to deliver it my pincode..
Totally playing game to the customer.

I have no money to return that item from my side.. this is snap deals duty..
Till october 6 2016.. it was not picked up from my home..

Kindly solve my issue sir and dont do this harrash type thing ith future customer.

Hi, Ordered CMStorm Keyboard and Mouse Combo on 03 Aug, 2015. The Product Has 3 yrs Warranty. Last Month The Mouse Stopped Working. How Will I get the Product Replaced Within Warranty?

Order Id is [protected]

I ordered a lee cooper black slim fit solid jeans from snapdeal in 1st october 2106. My order id [protected]. Sub order id is [protected]. It was delivered before the tym specified but i was not available. When tracking the order it said consignee not available. Then i rescheduled the order for the next day. But no one came for the delivery and it shows the status that "consignee is not available" for the second day also. No one came for delivery and also no one called me before and after coming to my home. So please solve this issue and i want the delivery of the product.

Hello,
My refund of inr 5598/- is not given back to me since 6th june.
Faulty product returned through a proper channel (Covered snapdeal 7days easy return policy) and i received confirmation also that product received by snapdeal successfully on 6th june.
But after several calls (More than 10 times) and complaints[protected] there is no action taken by snapdeal.
All cce and even sr. Cce ms. Vaishali assured me that it will be resolved soon.
But it did not resolved till dated while snapdeal commitment to refund in 4 business day.
So please help to get my refund back.
And also fine a penalty on snapdeal for mentally harassing me to teach them a lesson not repeating the same in future with others consumers.

Hi sir 4 oct 11:30pm I ordered a fastrack watch by net banking but I have not available at deliverd date so I cancel order on that time itself but I didn't get the money back (refunded) when it gets refunded to my account

I was order exide battery & sukam inverter for my home use, on 25th of april, but snapdeal delivers only battery, no inverter receive. According to their 7days return policy, i was unable to check my battery. however Sukam inverter was automatically cancel by snapdeal because o[censored]navailability, after that i again order inverter and result the same, unavailability. I order third time again a inverter and result the same. I get my refund after lots of efforts..really frustrating and disappointing thing did by snapdeal. its consume more than a month time.

After that i purchase a inverter from my local market and setup my battery. The battery works fine but for three days only after that i only get 15 minutes backup...Now, my 8, 398 rupees are in big danger, it is not a small amount to forget and Snapdeal peoples are not interested in my problem...That is really an unexpected thing did by snap deal.

I request to snap deal, kindly exchange my product with better one, if they want extra 1000 or 2000 rupees i will ready to bare it but they are not listening.

while ordering the battery i saw and its clearly mention that this battery can run 2 fans, 4 tubelights and all...but this happen..and i am worried ...

KIndly, do this for me, i am small service man, amount of 8398/- are really mean for me..I beg you kindly do justice with me...thanks

DETAILS :-

PRODUCT NAME:- EXIDE EP100-12 SMF12V-100AH BATTERY​
ORDER NUMBER:- [protected]
SUBORDER ID:- [protected]
RATE:- 8398/-

​​
MY SHIPPING ADDRESS:
JUNAID AHMED,
HOUSE NUMBER 95B, FAITHFUL GANJ, ANSHIK, PS-RAILBAZAR, TEH-KANPUR SADAR, DIST-KANPUR NAGAR-208004, NEAR RAILBAZAR

MY MOBILE NUMBER IS [protected]
SELLER IS :- AMYUSH TECHNO SOLUTIONS PRIVATE LIMITED, KOTA RAJASTHAN.
DATE OF ORDERING WAS:- 25TH APRIL 2016

My order id no. [protected]amount rs.1398 and another order id. [protected] amount rs.1329 . TOTAL AMOUNT 2728.Received on 28th September and returned my product as I 1 product that is jeans didn't fit me or size problem and another order which was memory card which didn't support my phone because my phone support upto 32 gb and I don't know this reason.so I returned all my product and pick request came from delhivery and they have also picked up my product . And I didn't get my refund still..when snapdeal received my product . they denied to return money because of no reason . Kindly look into this matter as soon as possible.And refund my money. THIS IS THE WAY SNAPDEAL EARNS MONEY FROM CUSTOMER. FLIPKART IS FAR BETTER THAN SNAPDEAL.

I've ordered a KTC FLIP COVER for my SAMSUNG S7582 on 28/09/2016; (Order Id: [protected]) after receiving the product on 01/10/2016 I found it to be very low in quality and partly damaged.
I triggered the return within 15 minutes of its delivery. (Ticket Id:[protected]
The pick up was scheduled on[protected] through courier service.
It is end of 05/10/2016 but there has been no communication of any sort from your side regarding the PICKUP/RETURN/REFUND.
Although snapdeal.com have promised the pick up with in 2 days.
I appears that snapdeal.com is playing a dirty game with me.

I'm premkumar, email : [protected]@gmail.com

I ordered a book on 2nd october 2016, while money transaction, transaction failed but money deducted from my account. ordered book, not added in"my orders" page. snapdeal faq said that money return very soon, but money not refunded till date.

Tranaction id : ccadj1ant901igaaachku0 / details : jasper infotech private l

I ordered (PKID: [protected]) Adidas Shoes on 02nd October, 2016, but received the muddy/rubbish shoes (see pic) on 03rd October, 2016. I immediately launched the complaint (Ticket Id:[protected] on 03rd October with customer care and they assured me that I will get my refund and will arrange the pick-up. Since then unfortunately the courier company kept refusing this pick up with fake reasoning that I am not available at home or I don’t want to return the item. In spite of my several calls to customer care of Snap Deals on 04th and 5th Oct that the courier company : NOVO-ALL-RP intentionally is not picking the item but seems that all these people are trying to fool me. I think I committed a mistake by ordering from Snapdeal. I want my refund asap.

I have received the Spacewood Optima 3 Door Wardrobe. But who will install the said product ?

You claim that you sell genuine products, however the nexus phone is so phony it does not tell any thing about the brand, service center, your promised warranty of six months and the country of manufacture. It has all tell tale signs of grey market product. Then the phone seems to be have changed many hands before coming to me though not used it appearance clearly indicates that lot of people have already returned back this piece. When your engineer comes for verification he says that their job is just to mention whether the phone is in working condition or not. So based on the report you close the issue stating that all is well and we have sorted out the problem. When i had raised the issue of the very poor quality and non-genuine product you harp that it was the performance issue that you had resolved.
Your customer support is a farce. First of all when i call they pretend to not hear my voice. By chance if someone acknowledges in the beginning than he would either pretend not to hear later or release the call. Your supervisor give false information about the remedial action and provide "do not reply mailbox" address to raise query. Your call back team just gives a short ping (Miss call) on customer mobiles and next minute you send mail stating that we tried calling you and no body picked the phone. The list has got more complaints and mistreatment from your customer advisers every time can't put everything on here, but i do have your call recordings and screen grabs. After all this still i went on to buy another cell phone and before buying i was facing difficulty in selecting the bank offers and nobody helped me out of that. I am seriously thinking of withdrawing the stored bank details and all contacts from your company. I just want this product to go back

Dear Team Snapdeal, with extreme concern regarding my Snapdeal Order No.[protected] amounting to Rs.7384/-which I have placed on 3rd Oct, 2016.So, I would like to know from your side that why my Order is being delay ? When my Order will be dispatch ? Therefore, it is earnest request and appeal you Team Snapdeal to dispatch my Product at the earliest and also deliver the best and o.k tested product at the earliest.I will be for your response.Thank's.

I had cancelled my order Order on 20 Sep 2016 and still I've not received my refund. I m following with customer service team daily about the issue but they don't have any clue why the refund is not done. Snapdeal service is pathetic and customer care team does not about the customers. I'm irate now and want my refund immediately. I need a human response and not a customer generated one. My order details are below:

Order ID: [protected]
Product- (MRF - 2 Wheeler Tyres - Revz - 140/60 R17 Tubeless)
Refund amount- Rs 2820

Order ID: [protected] Placed on:Wed, 3 Aug, 2016 Delivered on:Thu, 4 Aug, 2016 I am forced to write to you in regards to a refund for a wrong shipment which was delivered to me. Received Micromax Keypad Phone instead of iPhone 6s (64GB) (Color: Gold) and same day escalated from your portal that I received different product and pick up was done on Sat, 6 Aug, 2016.I would really appreciate if you could intervene here and end this harassement which is running for more than 2 Months.

Dear sir/ madam
i have ordered on snapdeal on[protected] and i delivered this product on[protected] { one product order no [protected] (1 Item)} name amway daily pack 120 tab this product is local not good . i feel several problem in my body. and docter check my body and get weakness complete body etc. pl. an.

I had purchased a lakme nail color remover on sunday (2.10.16) from snapdeal.com under the cod scheme. I had received a message from snapdeal yesterday stating that my order is ready to be delivered and that to keep my cash ready. However, they did not turn up. And in the evening, i received saying that the delivery attempt failed due to customer's wish. I have no idea what is happening. No body is calling for delivery and snapdeal is covering it up with accusations on the customers. This is not at all expected from a highly advertised company as this. Do resolve my issue as quickly as possible.