Snapdeal.com Complaints & Reviews

I bought a dubaria cartridge from snapdeal on 3rd aug, 2016 which was defective.. it was picked up on 30th august n a new cartridge was sent on 3rd September which was again defective... this 2nd catridge was picked up on 13th September bt the receipt given by courier company bears the order no of the catridge returned on 30th aug by mistake of courier company .. courier company owner mr amit dutta has acknowledged it n sent a mail to snapdeal.. instead of refunding the money snapdeal has closed d order..
suborder id [protected](3rd august)
suborder id [protected] (3rd September )

Hello Team,

I have raised four return requests for Order ID [protected].
One for a loose fitting and three other fr Fabric quality.

Your team has sent an email stating account has been suspended etc due to fraudulent activities.

Can snapdeal please explain what fraudulent activities have been conducted. If customer doesn't like the product doesn't he have the right to return the product as per your return policy. n to top it all i am covered under SNAPDEAL Gold policy.

I request SNAPDEAL to take back the product back asap n refund my hard earned money.

I bought a lehanga from snapdeal (order id [protected]) but I didnt like the product after delivery on 8th sep 16. So I raised return request but no one pick up the product for 10 days. Then I called customer care and after that they scheduled pick up. Still no one came to pick up the product and they simply sent a message stating that pick up attempt failed. Snapdeal has closed the return request on 25th sep without taking back the product.I called customer care again on 27th sep 16 and they accepted to pick up it but no response for 2 days. So I called them again on 1-oct- 16. Now they are telling we cant do anything, you have to keep the product because I called them after 48hrs. I asked to connect to senior executive but they didnt connect.Snapdeal has cheated me very badly.

I had purchased a product from Snapdeal and i had paid it through cash on delivery It was shipped bya a courier named "BLUE DART"but the product is not working properly, i replaced it but still the replaced product still not delivered.

I placed order id [protected] on 24 Sep 2016 and i received falulty used usha allure machine on 28 sep 2016 and i already paid all machine charges Rupees 9397.
i complaint regarding this and ask for customer care for replacement which customer care assure me that we will replace and provide you new machine.
which have suborder id [protected].
today 1st oct 2016 Delivery boy came with new machine but he demanding Rupees 9500. Why again charges ? He did not given me machine and went back with machine.
i already paid Full amount, where is my replacement machine ?
i asked to customer care, now they saying after 3-4 days machine will come and again new suborder id given.
whats going on, is this customer satisfaction service ? Kindly resolve all matters and provide us new usha allure machie, i already paid all machine amount on first delivery.

Order No:- [protected]

I was order a product on 17 sep and They provide me estimate time of product delivery is 22-25 sep. but till 27 sep i did not get any product and after that i was contact there team and they provide me new estimate between 28-30 sep. and till it's 1 oct and i did not get my product and i feel that i did wrong to deal with your company. it's very bad experience to deal with your company.

Why ? what is the issue ? Why did you block my account ? First time when you blocked my account you asked me to provide all the ids proof documents. I provided all the id proof to you and you unblock my account and now after few days you block my account again. When i called you customer care they are telling that your account has been suspended due to security reason . What is the security reason ?
Now my freecharge and snapdeal both account has been blocked.

This is quite frustrating service from such a big brand like Sanpdeal.

Have purchased black & decker cd121k50 12v cordless drill from snap deal on 28/09/2016 item placed on 29/09/2016 and snapdeal give the courier details but i can't track that courier what is my item (Order) status

I have purchased Dr Morepen Glucose Monitor (BG-03)- Free 25 Strip from Snap deal site but this is a defective product and i have call to snap deal call center but no body bothered about to returned of this product so i wants to pick up defective product and wants to refund money asap.
DR MOREPEN GLUCOSE MONITOR
ORDER NO.: [protected]
SUBORDER NO.: [protected]

This company DESERVES A NEGATIVE RATING, IF THAT WERE AT ALL POSSIBLE. I don't know what kind of service they are running. I ordered a Computer Chair from their site. To begin with, not only was the product completely wrong, it arrived in a broken condition, TO THE EXTENT EVEN THE OUTER PACKAGING WAS BROKEN! The Chair, which was supposed to have been 'assembled, arrived in 2 pieces along with several other broken pieces - namely the wheel hub, some of the wheels were misaligned and broken. One arm of the chair was bent and broken. Their customer service, is the very defination of the word INEFFICIENCY! - I was given to believe via an email that someone would be coming to pick up the product to be returned within 48 hours AND THAT I WOULD HAVE TO REPACK THE PRODUCT AND KEEP IT READY! IT IS A CHAIR, THAT ARRIVED IN A BROKEN BOX!!! - How does one repack something like that? I then had to spend my valuable time and money to reassemble the broken box and package it for pick up. I then get an email from Snapdeal saying that - "A failed attempt was made to pick up the package on the 1st of Oct 2016" (today) - I have been at home the entire time and did not receive any call or intimation that anybody was coming today to make the pick up. Their email also stated that "in case we do not receive a response from you within next 48 hours, we will close your return request." I then proceed to call the number of the person responsible for the pick up that was give - who claimed to have no knowledge that he was supposed to pick up this parcel from my location. These are important details since the return policy states that the refund cannot be initiated till the product has been picked up from the customer's location.Their customer care number responds only with automated responses, not allowing you to actually speak to any customer care executive. There is NO EMAIL ADDRESS WHATSOEVER to make a formal written complaint. I am beyond DISGUSTED WITH THIS SERVICE AND JUST WANT TO RETURN THEIR PRODUCT AND GET MY MONEY BACK, SO THAT I DON'T HAVE TO EVER DO ANYTHING WITH THIS SHABBY EXCUSE FOR A SERVICE EVER AGAIN!

Hi
my reference number is 30822525. i purchased 2 bags of drools dog food. buy i have received only one. the courier guy has confirmed the same and sent me the screen shot of the same. but the snapdeal website says that it has delivered both the bags. the customer care representative says she will get back to me in 24 hours.
i hope the issue will be taken care at the earliest.

regards
subash

Hi,
I had ordered temperd glass on 28/9/2016 invoice no:-sb73d2/16-17/6637. On 1/10/16 u had recived it but when i had unboxed it i found it was damage. I want replacement on priyority basis. I am very upset by this type of services. I dont want to loose faith on you. So i request ypu to make things asap. And befoer despatching it pls check once it should be in good condition

Dear sir,

Reference no.30445243

Order no - [protected]

Sub order id -[protected]

This has reference to our below deal with snap deal for the purchase of palito 32 inches hd plus led tv. Regret to inform you that the product i received is in damaged condition and not in use. The led screen is damagedduring transit due to pressure on the tv packet.

Date of incident:30-sept-2016
request of replacement/Refund
sanpdeal give me fake information about my replacement of this above product.And now they are not replacing my product even if i purchase that product in gold with 14 days replacement. I did complaint for replacement.and they give, e face information and they are now not replacing my product.

Dear Sir/ Madam,
I had placed an order of WOODLAND BROWN LEATHER FORMAL WALLET on 26th September, 2016 my Order Id- [protected] and I received it on 27th September, 2016. But I did not like the item so placed return option on 28th September Suborder Id- [protected] which was confirmed by Snapdeal. I scheduled the pickup on 29th September, 2016 and I got the information that will be done NUVOEX the ticket Id[protected] but that day nobody turned up and night they automatically rescheduled to next day that is 30th September, 2016. Still nobody came for the pick-up and again they rescheduled on 1st October, 2016 by themselves. My problem is I will be going out of station after 2 days then how do I return the product as per the Snapdeal’s 7 days return policy, kindly help . Please contact as soon as possible. Its urgent.
Regards,
Alivia Dutta
Chennai
Email Id- [protected]@gmail.com
Mobile – [protected]

I have ordered a Power bank make ambrane P-1122, Rs 699 /- order no [protected] dated 09 sept 16 through ONLINE PAYMENT MODE, DEBIT CARD. I have ordered this product in SNAPDEAL GOLD OFFER which facilitates us a quick delivery.Three times delivery dates changed but product not delivered till date. I have complained through email to Snapdeal 5-6 times. But no action had been taken.

I am Inteyaz very bad service snapdel shopping its Dhoka my product not RECEIVED me but snapdeal was say its delver so i am complain that product not received me complain No[protected] Dt-12/09/2016 but snapdeal can not solve my problem" so that plz sir any help me! help me! my mob.no-[protected]
snapdeal.com VERY Bad SERVICE
snapdeal.com Con not Delver Any Product its alwrays say that wait 24h! wait 24h! waiting waiting 20 Days abtak nahi mela koi Product!!!
yhe he mera Digital India snapdeal.?

[protected]@snapdeal.com
We are working on your query. We assure you that we will respond to you as soon as we have a resolution. 20 Days its not solved the problem
We are working on your query. We assure you that we will respond to you as soon as we have a resolutionWe are working on your query. We assure you that we will respond to you as soon as we have a resolutionWe are working on your query. We assure you that we will respond to you as soon as we have a resolutionWe are working on your query. We assure you that we will respond to you as soon as we have a resolution
understand you are concerned about the delivery of your WESTERN DIGITAL 20EFRX 2 TB Red SATA 3.5 Inches NAS Hard Drive. We assure you that we are working on this and will resolve it within 6 days

Hello
First of all the product I received was not the same as it was mentioned in the description. Talked with customer care they said they have send mail for returning the product. I did not received the mail. When I tried to talk again with customer care it does not response it only provide feed information I was unable to talk with customer executive. After about 2 hours I recd mail and I courier it to snapdeal. Now I m Unable to upload courier receipt. The email I'd as available on net are not correct. The mail bounces everyone. Plz help me to get my refund as well as courier charges.
Regards
Anita Das
Gondia

My order id is [protected].I placed an order on 23 September 2016 on snapdeal consisting of boAt BassHeads 200 In Ear Wired Mic Earphones and Philips QT4011/15 Pro Skin Advanced Trimmer.During payment they increased the price of trimmer from Rs 1699 to Rs 1818, so I cancelled the order immediately after payment.I had done payment through debit card.I did not received my refund so I called customer care on 28 September 2016.They assured me that my refund will be done in 1-2 days.But still I have not received any refund in my account.Please refund my money as soon as possible or otherwise I have to approach consumer forum.

I am refund their product bingo smartwatch on 8-9-2016. I dont received refund of my product. I mail so many times to the company but they replspond over it. I am many mental distres through this
Please take action action against these fraud companies. They show on that they have easy return and refund policy. But they cheat with consumers. Please take action against these cheaters.