Snapdeal.com Complaints & Reviews

I am Ananthalaxmi, I got damaged item in 20/09/2016 and returned item (electric crompton craves rice cooker prize 1440rs)on 25 /09/2016, it is reached on 26 /09/2016, I paid return charges 600 rs I didn't get refund, daily I called customer care no, with so many customers I talked, but no use at all, some times they are cutting the call also and saying sorry .Quality team members checked the item, they told item is Ok, how it's possible .Item is damaged so I returned buy paid 600 rs charges also, if item is good means I can take, such a damaged item who will take .Item return no is[protected].please don't cheat the customers, we are not earning the money by simply sitting .Please solve the customer problems immediately, Iam suggesting all customers don't buy the items by Snapdeal, they will not see you back .I buyed from other apps but this type of response and negligence never seen. I am not satisfied with this Snapdeal
.

I have order dell inspiron 3542 notebook from snapdeal on 23-sept 2016, when i ordered it showed 15 days return. Before days my laptop charging isse and processor issue at all many problem... And i camplain your customer care but he's told me not refund my money... There are 15 days time,, you refund the product... Otherwise you not refund my product then i'll complain you in consumer fourm... That's it

Now what should i must do, say snapdeal. Just waste of money spending to you, atleast amazon and flipkart are better than you.

Please provide an solution for this refund issue.

Order id: [protected]

Hi,

Its very disappointing to write, i had order daybed on snapdeal on 18th of sept'2016, for which i received proper order confirmation with order details. Today suddenly i received a message, mentioning my order is cancelled without any valid explanation. Most unfortunate part is, there is no grievance portal and customer care phones are unanswered. As a end user, i want to see my product delivered rather to see money transferred to valet that to after more than 20days.

The item i which bought for 10k, its now for 17k, so there will be 7k loss for me.

I hope there would be proper response from snapdeal instead giving lame reasons. Had not been able to deliver the product, why was the order taken at first place???

Regards,
Rajaram
[protected]@gmail.com
[protected]

I booked a Samsung galaxy gold mobile and paid for that mobile via netbanking on 8th of September 2016 but because of some issues i cancelled that order on 9th of September 2016. As i discussed with a customer care executive, he told me that the product has been dispatched and now you will have to refuse to pick that product. On 15th of September a postman came to my home with that product but i refused to receive. I contacted to a customer care executive to track the status of my refund money. He said that madam We will take 10 days maximum to refund your money. I said ok. But on 21st of September I checked my order status on snapdeal profile, I was shocked because it shows that on 12th of September product was delivered. I contacted to the customer care executive he told me to wait for 6 days more so that their team will investigate. And Now the customer care executive told me that they can not do anything in this matter . How a genuine online shopping website can behave like this. I want my money back.

As i'm fed up with the services of snap deal as i had returned otg of murphy richards 28 ltr on 27/9/16 but up to today i had not recd my refund of 5884 as ur person from customer care are saying they had deposited but i had not recd i had sent mail with scan copy of passbook attach but no response if at all if there is delay then ill file a police complaint and in consumer court and go to social media also pls respond fast

I purchase yu phoriya 5010 and snapdeal not give warranty .

My order id:- [protected]. I have ordered microtek upseb 600 va invertor on 25th of sep 2016 and have made part payment through free charge. Now today they are sending me an email that that cannot fullfill the order. I have been waiting for the product. Snapdeal should deliver the product as they are displaying it on their site. If they cannot fullfill the order why the hell it is displayed on their site.
Now i want the product from snapdeal at the price committed by them in stipulated time as promised by them while placing order.

On 04th September 2016,
I placed a single order having order id: [protected] for 2 items.

On 09th September 2016,
I received the shipment of the order. After checking both products I found that the one with Suborder id: [protected] is not good in quality. So, I placed a return and refund request immediately for this product through. Following are my reasons for return:
1. Product quality was low.
2. Product didn’t look worth the money.
So, after placing the return request, Snapdeal said reverse pickup is not available and you have to courier the product back to us. Now, first of all I find it hard to believe that an area where they can deliver the product but cannot have a reverse pickup available.

On 21st September 2016,
I got a refund of courier cost paid my which is only fair and got an email notification as well.

Then after 1 week went past but I didn’t receive any information about my original product cost that I returned. This seemed strange. To add to it, even until today I haven’t received any written communication regarding my return request.

On 27th September 2016,
I logged into my Snapdeal account and found that the return request has been declined with just a single line message saying, “Quality checked failed. Returned item will be sent back to you.” This was updated on 19th September 2016 already but no email was sent to me for this until today.
Now, I have a lot of questions here,
1. The day I received the product I raised a return request. So, the product was unused and returned in as is state. How come the quality check could fail?
2. If it failed that means Snapdeal didn’t do a quality check before sending it to me. Why?

On 27th September 2016,
I called up customer care hoping to have my issue resolved, thinking that there might have been any confusion to the quality team. But, I was wrong and was frustrated by customer care of Snapdeal, these people don’t have any authority to help the customer they are there just to read out scripts. So, I inquired why my return request has been cancelled and the customer care despite giving me any detail read out the same reason which I already can see on my Snapdeal account. After explaining them my situation, they said, ”Sir, we would like to help you and will pass on your concern to our respective team because we don’t have the authority.” I said okay as long as my issue gets resolved I am fine. But, I was wrong; it seems those people just pretend to help you whereas actually don’t because until today even after calling Snapdeal customer care multiple times my issue stands unresolved. Moreover, I haven’t received the product back also. So, currently, I feel like I have been cheated by Fraud-Snapdeal because now, I have neither the money nor the low quality product.

I advise all my fellow customers to be wise and stay away from Fraud-Snapdeal

This mentioned order number is Lenovo a1000 mobile item, prepaid order, then this order is cancelled before 10days, but refund is not credited my account, mentioned time at 27th Sept. So pls refunded my amount in my bank account

I recently joined Snapdeal with my gmail id [protected]@gmail.com and I got a message "Hello Divyaditya Singh.Amazing Offer .Use code NEW100 to get 100% Cashback on your first recharge.Valid only on card payments." I used all of my energy to check whether there are any terms and conditions applied but I didn't find any.So I understood that there not any.When I recharged my phone no [protected] using my dad's master card with rs 501 applying code.It showed me "Voila ! Code applied successfully .Proceed to pay for transaction"After the recharge I got a message your Cashback will done within 10 min ..After some time I Received another message that you Cashback has been completed and I checked my account balance it showed me only 55rs Cashback..Why the company did wrong Cashback with me or sent me wrong offer/code...I Want my money back or complete 501 instead of 55rs Cashback. I will attach images soon...
PLZZ HELP ME..

Ref no[protected] order no-[protected] item not received after return the item.

I have bought HP Pavilion 11-S003TU Notebook (W0H99PA) (Intel Celeron- 2GB RAM- 500GB HDD- 29.46cm (11.6)- DOS) (Black) and my order id-[protected] but the laptop donot work properly and heating problem but snapdeal do not replce the product so pls help me

I have ordered two swimming trunks on 7/9/16 but even after 20days delay I have not received the item, then I got frustrated and wanted refund, I have canceled the item and asked for refund. But my intuition telling something happened on the courier side, and now I'm getting the message that refund is delayed because people of the warehouse haven't got the item back. I want this issue to be solved as soon as possible. I'm calm by nature but you guys making me fuss. Please check the photo attached for order detail.

I have purchased intex mobile on 15.04.2016 vide order No:[protected] and ID No:1388002 delivered on 20.4.2016 I have visited your service centre Xpert mobiles in viziznzgaram mobile no:[protected] they asked invoice which was last. Now I request you to send duplicate invoice so that the mobile will be got
repaired Pl action urgently my : [protected]

I have ordered micromax canvas spark 3 q385, ORDER ID: [protected], SUB ORDER: [protected], on 19th sept 2016 and i got mobile on 25th sept 2016. My battery is getting drain and notfully charging fastly. So i asked the snapdeal to replace my product or refund my money. Some of there enginer came and gave me a job sheet and written for replacement. But the snapdeal is not responding properly. They are telling me to go to micromax service center. I placed for replacement before 7days so they should give me replacement. But they are telling me to go to service center. Is that any game to play with me im a girl how could i go outside for service center. The service is not good. I want my refund

Had ordered for a very different product and what was delivered is rubbish . The bottle was completely cracked and now it can't be used anymore .there was no protection of any kind just one bubble wrap ? Really. Again it is not what I ordered too. I received a wrong+damaged product . And I am told I can't return it . I want my refund as soon as possible

I was randomly searching for a product on snapdeal .A sandal ...
the cost of sandal was 999 rupees by snapdeal, after a 40% discount it is
599 rupees...
but the images showed it differently it shows MRP:- 499 rupees.
what the heck????
SCAM..
Really this snapdeal guys are making consumer idiots, , ,
guys the consumer cell should take necessary steps against them...

Dear Snapdeal team,

My name is Balaji. I am writing this since you are not allowing me to speak to a customer care executive and even after writing multiples emails to Snapdeal there is no resolution. With reference to order no. [protected] for Rs.6000, I returned the product on 16th September 2016 (attached please find the receipt provided by the person who picked up the product). Today is 2nd October, but still I have not received the refund. Please confirm when will I receive the refund?

Hi,
I checked one of the items prize "Pigeon Belita All In One Super Cooker - 3 Ltr. And 5 Ltr. Combo Value Pack - Black" on 1st oct, 2016 was rs.2839 and after discounts (10% for any debit/credit card and 15% of buying any items above rs.1499) it is rs.2218, but this same item on 2nd, oct, 2016, i see the price mentioned as rs.3299 (which increased) and then discount of 20% only for citi credit/debit cards holders which shows how cheating with the people in just one day by saying big sale (could not able to take the screenshot as it was changed afterwards, but would say you can check on the reports of that software reports) and it is not acceptable, so request to take this forward and address it.
Thanks,
Sunil

Date of incident - 2nd October, 2016
- I have ordered Acer One 10 S1002-15XR Tablet Laptop (2 in 1) (NT.G53SI.001) (Intel Atom- 2 GB RAM- 32 GB eMMC- 25.7 cm (10.1) Touch- Windows 10) on 25th spetember, 2016 and was expected to deliver by 29th September, 2016 but I have not yet received the product but I got the message saying the product is delivered. This is an unethical behaviour of snapdeal