Snapdeal.com Complaints & Reviews

I had purchased a product last 9th sep 2016 the product recieved at next to my city on the 14/09/16. after that the courier loitered me much (xpress bees) until 20 th sep 2016. on this day i decided to cancel my order, the snapdeal says it will take 6 days to get the refund. i had contacted with snapdeal by email and telephonic discussion but iam not satisfied on the answer now it s over. so i would like to write down a complaint here. the payment was by debit card

I hope u will help me to get back my money

My contact no: [protected]
Name : binu mathew
Email id :[protected]@gmail.com

Napdeal customer care no:[protected]

I orded preethi zodiac in snap deal, first they recived payment, after 5-6 days they cancelled my order by their own and informed refunded sucuess, but till date i didnt received please do needufll proof of detials enclosed. I was complaing daily but no response from them.

Also they didnt provide custumer care number also to talk its very discuting and i am fed up with snap deal.

Please resoleve this i will never ever purchase from snap deal again.

I have replaced my product because the product is not which i have ordered. I ordered skyweigh machine and got "white cherry" machine and after replacement i got "personal scale" machine, second time i did not get skyweigh machine and it is also not working properly. I am a regular customer of snapdeal and faced this problem first time. I am very disappointed with snapdeal service, wastage of money and time.

I have changed my address before shipping in snap deal but it is shipping to old address, i approached customer care but it is not proper it is saying change address in saved address but no response.

I have order for 1 teddy worth rs. 629 on 15th sept (order no.[protected]) . I get delivery for same on 18th sept. But product deliver is different from my order amd also damage. I hve raise complaint for replacement on same day but product pickup on 21st sept and approved for replacement.(sub order no [protected]) Sub order placed on 22nd sept for same and i received teddy on today evening. When i open the box i totally surprised cause that product i sent back for replacement same piece delivery in very bad condition only outer packing is new. (Ref. No.[protected] I want claim my refund double amount for the same inconvenience 2nd time nd wrong commitment. If i cant get reply within two days then i hv raise complain against snapdeal in consumer court.

I ordered moto g turbo edition, after receiving mobile mobile not working properly, touch not working properly and battery is draining fast.
I requested for return the product in snap deal, i got a call from customer care and they told me to reset the mobile and i did what he said but the issue is not resolved.

But in my snap deal account it is showing like replacement request resolved

I placed an order of fastrack watch which was defective when delivered to me so i asked for a replacement and it got replaced. The replaced item was delivered to my hostel not to me, the delivery man didn't took my signatures or anything just delivered the item to hostel. So i didn't knew about the product being deliverd, after some days i checked hostel's office and i found my product there. Upon opening it, i saw it was defective again. I was so angry and furious, i again tried to replace it but couldn't as the message read "option not available for this product" i tried contacting them but on phone it said "no order registered via your phone number". And when i mailed them and again contacted customer care they said your seven days time period is over.
That was not fair on their part as
1. They gave me a defected product twice.
2. Delivery man didn't informed me about delivery and gave it to hostel office without my permission or any information.
3. When i asked for replacement (Within the period of seven days) snapdeal app said that option is not available.
4. When i asked for replacement (Within 7 days of received product but not according to snapdeal as product was not delivered to me in the first place) they said since 7 days have passed it is not possible now.
5. After complaining, snapdeal mailed me and said they'll call me but they didn't and instead mailed me and said it is not possible.
6. They are not cooperating with my complaints.
7. I ordered the watch about a month ago and still haven't received what was promised by snapdeal.
8. The refund of courier charges (As i sent them the product on my expenses) of first order were not initiated until i complained about them on this page (It took around 10 days).
9. It has been a very frustrating experience and very cheap planning by snapdeal.
My order no. Is [protected].
I expect my problem to be heard and solved asap. It's been more than a month i am running after this watch, so snapdeal please, don't waste my time anymore. If you are going to make a call, please try to do it after 5 pm. I am not able to recieve phone call before 5 pm.

Hello snap deal,

My mother ordered headly 35kg home gym set on 8th of sept 2016 to gift it to me for my birthday. Order num - [protected]
Even a courier delivery guy called on 16th sept 2016 and informed that item has been moved to wrong area and it will be delivered to your address after 1 day.
I even called customer care on 18th sept 2016 and they promised me that the item will be delivered in next 2 days.
I waited almost 15 days and on 23rd sept 2016 received a message saying that the order has been cancelled and the amount has been refunded.
Now i want to know how the order has been cancelled without informing or calling to the customer.
This is really a harsh and cheating behavior from the snap deal authorized people and i want justice for the things happened.
Please let me know your further course of action.

Dear team,

Suborder id: [protected]
Date of incident: 23/09/2016

Delivery person name: r dhanasekar/[protected].

The delivery person not co-operating to deliver the goods. Delivery boy made my mind to cancel the order.

The delivery person not in a mind to deliver the order. He mostly wants to make the delivery for the 2nd attempt. He doesn't want to deliver it in 1st attempt.

Because of his attitude, he spoils the brand name and value of the snapdeal.

Because of this issue customer made up mind with competitor. Snapdeal losing their customer.

Thanks and regards
Ganesh s

This company is too much fraud, this is dose not support his won customer,
every time provide wrong number, when we say their customer care executive,
I[censored] provide wrong no. again i'll complain against you, nevertheless they provide wrong contact no.
never take product from it ...never take...if you take anything from it ...you 'll suffer a lot...
It dose not provide genuine product..faulty product...

Date-19/09/2016
Name-deepshikha singh
Blue running shoes
Awb - snd 3063327

I have ordered a pair of shoes from snapdeal but the size didnt fit in. So i initiated a return. But the refund is not transferred into my account. Its been long time. Please help me with this issue.

The shoe i ordered was for bata size -5, but the shoe delivered was bata size-4.
O i initiated that return.

The colour of shoe wa blue and they were running shoes.

RE: Snapdeal a cheater
I have been cheated by snap deal as they delivered me wrong item and I had done mistake in selecting the option and selected quality problem instead of wrong item. The product cost is 1160/- and they he sent poor quality wrong item, which I cannot accept under any circumstances. I had a quality check and cancelled the return request. I continuously calling them they r informing to use the product and they have no other option to help me. Please help me in returning the product as I don't want the product. Call at on [protected] to rectify the problem

Dear sir, you send the order [protected] (Same order contains 5 products), [protected], [protected], through ecom express courier, but the courier refuse to deliver at my door step they said that the mentioned pincode 507121 is out of deliver area, and they ask to me come and pick up the order from bhadrachalam (507111) courier center but it was 100kms away from my area, and to collect this order from courier center i have to spend one day and 200/-, who will pay that amount ecom express or snapdeal.com, please give me reply, courier contact no: [protected], ecom supervisor no: [protected], please give me reply as early as possible. And also i already inform to you before it was dispatching as "please dont send my orders through courier only send through indiapost, because there is no courier services available at our area pincode 507121" even though you send through ecom express courier, you people not respond anyway. Please respond. Give me replay.

Given the shoes to the delivery boy 2 days ago but till now no money refunded in my account.please se to it.cant expect such a service from snapdeal.i immediately want my money back.

I ordered a Voltas 1.2 Ton 5 Star 155 CY Split Air Conditioner from Snapdeal on September 21, 2016 with the order ID: [protected].

The delivery window is supposed to be by today, September 26, 2016. However, there is no update on the Vulcan Express courier site. It's showing 'Ready for Connection' for the last two days. (Air Waybill No :P[protected] Order No :FCDW250888)

This is the first time that I have brought an electronics good from Snapdeal; however there is no proper customer care, only an automated voice. I will think twice before ordering from Snapdeal again.

I have written mails to [protected]@snapdeal.com. But no one has contacted or clarified about the order status. I am disappointed with the slow response of Snapdeal's team.

Please let me know when the order will reach me. I will have to escalate this further if I don't receive any response from Snapdeal's end.

Got wrong product n applied for refund.. I got goldstar shoes. But there is no action on pick up of product. As its 3rd day n they say of 2 day service. On call they say that they gonnna take 2 days maximum to pick up.. I have attached the snapshot of the message sent to me on 23rd September 2016. I got that message on 23rd for pick up.. N there is no response from snapdeal as well

Hi,

AWB no: UNISNPP6226793
Sub order id: [protected]

I had ordered MI note 3 on 15 sep 2016, I haven't received yet. I placed both order together however i recieved one that is cover in second attempt, its quite annoying how you guys serve, i have been ordering many things from snapdeal this would be my last purchase on snapdeal. Remarkable experience even today i havent received the product yet and payment has been already done. I dont believe in returning as if i feel even that would become huge issue for you guys to refund. I wont be able to open happiness out side the box even after receiving the product becoz my plans have been delayed. The customer care no is only recorded audio player no one to receive calls. The third delivery date was today 26 th sept 2016, yet not received. I am shooting this mail in a tangent of dissatisfied customer and hope to open box but without happiness receiving it too late if delivered. Hoping someone to respond this mail if available.
Kindly provide me the exact issue you guys facing to deliver either dont serve such services. I need exact timing to be delivered. The box delivered with unhappiness. Really disappointing service and expected lot but failing third time forced me to email you guys about your service.
Kindly provide exact date and time of delivery and concerned person to contact.

Thanks,
Pradeep

Order id- [protected] from Snapdeal had been cancelled by me on 23rd Sep. I refused the product at the time of delivery as per conversation to their personnel. But On yesterday it showing it successfully delivered to me. As it is already prepaid, neither they refunding my money back nor I had get the product. Kindly help me as money is already paid

I ordered Portronics Pure Sound Pro Bluetooth speaker.In the remote is different as they showed.so i ask refund, they said you have to return the product by your own cost.i return the product to there warehouse(amount 620).With out any confirmation from my side, they send mail that quality check failed we will return your product.i contacted customer care you are given different remote which not shown in your site image, they said we will register complain take action in 24hr.but i didn't get any complain registration yet now.Now return process is going on, i can't able to contact customer care executive and email.
Order id :[protected].
i need refund of product and amount for shipment

I was purchased order no [protected] since 16 days and this item was damaged so I send this order for for replacement to snap deal company 13/09/2016 but this company didn't replace until . I called for costumer care in snap deal for many times but they don't any response right now
Please help me for complain against snap deal
What I do for my money or order