Snapdeal.com Complaints & Reviews

My order was supposed to get delivered between 21-23 sept.. I got to know that it got delayed and will get delivered between 22-26 sept.. Its now 27th september and i haven't received the product yet.in between that i called customer care several times and told them to escalate and prioritise the issue. I have called customer care 8-10 times, but i am not getting any update or response regarding where my item is. I have suffered loss due to this liniency shown by snapdeal. If i could have ordered this product from flipkart or amazon i could have got it in one day itself. I have totally lost reliability on snapdeal. I wont be ordering anything from snapdeal afterwards. And who is responsible for the loss which i am bearing due to this late delivery? I want compensation from snapdeal for this.. How can you promise a customer twice and do not meet the expected delivery date. I surely want a compensation or else i will take legal on this issue.

I had purchased two wrist watch for kids. After receiving the items, I realized that items are not matching with description given on Snapdeal. So I returned them. Once items were received back by Snapdeal, they informed me that my return request is declined. After that 1.5 months are already gone till date, but I have neither received item back nor my money. And there is no provision for customer care in any form . So please think many times before ordering from Snapdeal.

This complain is in regard to my order yonex muscle power 29 racquets (2 badminton racquets with full covers) which i purchased from website snapdeal.com. i bought the racquets (supc: sdl[protected] on 21 september, 2016 with order id: [protected] and delivered to me through bluedart (waybill no : [protected]) on 26th september.

I was expecting 2 racquets as promised by snapdeal but delivered only 1 racquet. when i ordered, there was 2 racquets offer on snapdeal. the item's page itself has clearly mentioned package contents: 2 badminton racquets with full covers will be delivered. also on 21th september (after placing order) i have raised the query (complaint reference number[protected] regarding item page description asking to verify and ensure 2 racquets delivery, but snapdeal customer care ignored it completely and didn't reply then again on 24th sept, raised another query regarding same (item page) and again snapdeal pathetic customer care service didn't bother to reply it. i am a regular buyer from indian e commerce websites (like amazon/flipkrt etc) but have never seen this fraud service like snapdeal. i have ordered the yonex racquets based on item's page description and paid in full advance in confidence of your reputation. i am shocked, how can a reputed e-commerce website fraudulently mentions 2 badminton racquets on item's page but delivers only 1 racquet.

Also i must mention, every time i tried contacting customer care for item query, snapdeal website directed me to check item page, stating it contains all details about item (yonex badminton). my order yonex racquets item page 2 badminton racquets with full covers in offer details. i want my 2nd racquet. my order id: [protected]

I bye a sony sbh-20 bluetooth headphone. Which mrp price show me on snapdeal rs-3999. I bye this product from snapdeal at rs-3540.
But snapdeal has send me a poor quality item which market price is rs-2050.
Which item i received from snapdeal, there is no mrp on sony product cover.
O i want to refumd this item to snapdeal. But they flood company didn't refund my money. They also picked my product from me before 10days for refund. But till day i have not receive my money, & when i called to customer care, they had tell me refund cann't do. Your product has return you in your address.
My suborder id is - [protected]
And other product of sparky jeans pant sub order id is - [protected]

I had purchased a product last 9th sep 2016 the product recieved at next to my city on the 14/09/16. after that the courier loitered me much (xpress bees) until 20 th sep 2016. on this day i decided to cancel my order, the snapdeal says it will take 6 days to get the refund. i had contacted with snapdeal by email and telephonic discussion but iam not satisfied on the answer now it s over. so i would like to write down a complaint here. the payment was by debit card

I hope u will help me to get back my money

My contact no: [protected]
Name : binu mathew
Email id :[protected]@gmail.com

Napdeal customer care no:[protected]

I orded preethi zodiac in snap deal, first they recived payment, after 5-6 days they cancelled my order by their own and informed refunded sucuess, but till date i didnt received please do needufll proof of detials enclosed. I was complaing daily but no response from them.

Also they didnt provide custumer care number also to talk its very discuting and i am fed up with snap deal.

Please resoleve this i will never ever purchase from snap deal again.

I have replaced my product because the product is not which i have ordered. I ordered skyweigh machine and got "white cherry" machine and after replacement i got "personal scale" machine, second time i did not get skyweigh machine and it is also not working properly. I am a regular customer of snapdeal and faced this problem first time. I am very disappointed with snapdeal service, wastage of money and time.

I have changed my address before shipping in snap deal but it is shipping to old address, i approached customer care but it is not proper it is saying change address in saved address but no response.

I have order for 1 teddy worth rs. 629 on 15th sept (order no.[protected]) . I get delivery for same on 18th sept. But product deliver is different from my order amd also damage. I hve raise complaint for replacement on same day but product pickup on 21st sept and approved for replacement.(sub order no [protected]) Sub order placed on 22nd sept for same and i received teddy on today evening. When i open the box i totally surprised cause that product i sent back for replacement same piece delivery in very bad condition only outer packing is new. (Ref. No.[protected] I want claim my refund double amount for the same inconvenience 2nd time nd wrong commitment. If i cant get reply within two days then i hv raise complain against snapdeal in consumer court.

I ordered moto g turbo edition, after receiving mobile mobile not working properly, touch not working properly and battery is draining fast.
I requested for return the product in snap deal, i got a call from customer care and they told me to reset the mobile and i did what he said but the issue is not resolved.

But in my snap deal account it is showing like replacement request resolved

I placed an order of fastrack watch which was defective when delivered to me so i asked for a replacement and it got replaced. The replaced item was delivered to my hostel not to me, the delivery man didn't took my signatures or anything just delivered the item to hostel. So i didn't knew about the product being deliverd, after some days i checked hostel's office and i found my product there. Upon opening it, i saw it was defective again. I was so angry and furious, i again tried to replace it but couldn't as the message read "option not available for this product" i tried contacting them but on phone it said "no order registered via your phone number". And when i mailed them and again contacted customer care they said your seven days time period is over.
That was not fair on their part as
1. They gave me a defected product twice.
2. Delivery man didn't informed me about delivery and gave it to hostel office without my permission or any information.
3. When i asked for replacement (Within the period of seven days) snapdeal app said that option is not available.
4. When i asked for replacement (Within 7 days of received product but not according to snapdeal as product was not delivered to me in the first place) they said since 7 days have passed it is not possible now.
5. After complaining, snapdeal mailed me and said they'll call me but they didn't and instead mailed me and said it is not possible.
6. They are not cooperating with my complaints.
7. I ordered the watch about a month ago and still haven't received what was promised by snapdeal.
8. The refund of courier charges (As i sent them the product on my expenses) of first order were not initiated until i complained about them on this page (It took around 10 days).
9. It has been a very frustrating experience and very cheap planning by snapdeal.
My order no. Is [protected].
I expect my problem to be heard and solved asap. It's been more than a month i am running after this watch, so snapdeal please, don't waste my time anymore. If you are going to make a call, please try to do it after 5 pm. I am not able to recieve phone call before 5 pm.

Hello snap deal,

My mother ordered headly 35kg home gym set on 8th of sept 2016 to gift it to me for my birthday. Order num - [protected]
Even a courier delivery guy called on 16th sept 2016 and informed that item has been moved to wrong area and it will be delivered to your address after 1 day.
I even called customer care on 18th sept 2016 and they promised me that the item will be delivered in next 2 days.
I waited almost 15 days and on 23rd sept 2016 received a message saying that the order has been cancelled and the amount has been refunded.
Now i want to know how the order has been cancelled without informing or calling to the customer.
This is really a harsh and cheating behavior from the snap deal authorized people and i want justice for the things happened.
Please let me know your further course of action.

Dear team,

Suborder id: [protected]
Date of incident: 23/09/2016

Delivery person name: r dhanasekar/[protected].

The delivery person not co-operating to deliver the goods. Delivery boy made my mind to cancel the order.

The delivery person not in a mind to deliver the order. He mostly wants to make the delivery for the 2nd attempt. He doesn't want to deliver it in 1st attempt.

Because of his attitude, he spoils the brand name and value of the snapdeal.

Because of this issue customer made up mind with competitor. Snapdeal losing their customer.

Thanks and regards
Ganesh s

This company is too much fraud, this is dose not support his won customer,
every time provide wrong number, when we say their customer care executive,
I[censored] provide wrong no. again i'll complain against you, nevertheless they provide wrong contact no.
never take product from it ...never take...if you take anything from it ...you 'll suffer a lot...
It dose not provide genuine product..faulty product...

Date-19/09/2016
Name-deepshikha singh
Blue running shoes
Awb - snd 3063327

I have ordered a pair of shoes from snapdeal but the size didnt fit in. So i initiated a return. But the refund is not transferred into my account. Its been long time. Please help me with this issue.

The shoe i ordered was for bata size -5, but the shoe delivered was bata size-4.
O i initiated that return.

The colour of shoe wa blue and they were running shoes.

RE: Snapdeal a cheater
I have been cheated by snap deal as they delivered me wrong item and I had done mistake in selecting the option and selected quality problem instead of wrong item. The product cost is 1160/- and they he sent poor quality wrong item, which I cannot accept under any circumstances. I had a quality check and cancelled the return request. I continuously calling them they r informing to use the product and they have no other option to help me. Please help me in returning the product as I don't want the product. Call at on [protected] to rectify the problem

Dear sir, you send the order [protected] (Same order contains 5 products), [protected], [protected], through ecom express courier, but the courier refuse to deliver at my door step they said that the mentioned pincode 507121 is out of deliver area, and they ask to me come and pick up the order from bhadrachalam (507111) courier center but it was 100kms away from my area, and to collect this order from courier center i have to spend one day and 200/-, who will pay that amount ecom express or snapdeal.com, please give me reply, courier contact no: [protected], ecom supervisor no: [protected], please give me reply as early as possible. And also i already inform to you before it was dispatching as "please dont send my orders through courier only send through indiapost, because there is no courier services available at our area pincode 507121" even though you send through ecom express courier, you people not respond anyway. Please respond. Give me replay.

Given the shoes to the delivery boy 2 days ago but till now no money refunded in my account.please se to it.cant expect such a service from snapdeal.i immediately want my money back.

I ordered a Voltas 1.2 Ton 5 Star 155 CY Split Air Conditioner from Snapdeal on September 21, 2016 with the order ID: [protected].

The delivery window is supposed to be by today, September 26, 2016. However, there is no update on the Vulcan Express courier site. It's showing 'Ready for Connection' for the last two days. (Air Waybill No :P[protected] Order No :FCDW250888)

This is the first time that I have brought an electronics good from Snapdeal; however there is no proper customer care, only an automated voice. I will think twice before ordering from Snapdeal again.

I have written mails to [protected]@snapdeal.com. But no one has contacted or clarified about the order status. I am disappointed with the slow response of Snapdeal's team.

Please let me know when the order will reach me. I will have to escalate this further if I don't receive any response from Snapdeal's end.

Got wrong product n applied for refund.. I got goldstar shoes. But there is no action on pick up of product. As its 3rd day n they say of 2 day service. On call they say that they gonnna take 2 days maximum to pick up.. I have attached the snapshot of the message sent to me on 23rd September 2016. I got that message on 23rd for pick up.. N there is no response from snapdeal as well