Snapdeal.com Complaints & Reviews

It is such a disappointing experience with snapdeal service. Indeed shocking.
1. After receiving a lenovo ac adapter for my laptop z580 order #[protected] (To my preferred office address) i found it to be faulty & not genuine & had basically3 faults altogether. The model number received is different from 3 displayed description. When battery is connected to supply, my laptop has sensation of shock. Plus the mouse behaves wayward when laptop is on charging.
2. After initiating the return request (On 16th sep) which was well within 7 days as per return policy, i had been patiently waiting & doing follow up by calling customer service number #[protected] for return pick up, but had been only being asked to wait patiently as our courier guys as unable to reach you on registered mobile number. I don't understand why they were calling on registered mobile number again & again when i had clearly mentioned in comments section of order as well as while communicating with customer service, that my registered mobile number will not be reachable since the address is in basement area, so please call on alternate landline number mentioned in comment area.
3. I just don't understand during initial delivery of the product to my office address, the courier guys were able to reach me smoothly & product was delivered. Then how come during return pick up only you don't want to call on the call land line number and get in touch. This is true lie to me from courier.
4. Today i called up customer care again as i was still waiting for the pickup to happen. But to my surprise i was informed that since courier people are unable to locate you we are closing the request. And hence there will be no refund or such. So they cannot do anything now.
5. I am now fairly confident that snapdeal is not interested in satisfying its existing customers. Because i had mentioned everything in my comments column as well as during call with customer support that my mobile # is not reachable when i am in office, so please call on my office landline numbers in case they want to get in touch otherwise please come to the address.
And just to let you know it surprises me that this was the same landline number i provided while placing the order to which they very well contacted during delivery. But while returning i am being said that we are not supposed to call any number other than registered mobile number. This is just a big big lie i would say.
6. I believe this will have a ever lasting impression on me while ordering anything online and specially from snapdeal!

https://www.snapdeal.com/product/original-genuine-box-pack-power/[protected]

Please dont buy online from snapdeal site. You will cry in case you want any help from them!!

Thanks,

My order is pending for installation from last 3 days

Hello,
my order id:- [protected] for RO membrane was delivered to me. one of the parts of the RO membrane was not as per list mentioned. i was suppose to get flow restrictor 450 (FR 450) but i received FR 350. now i want to replace only that part, as i have called for installation for RO membrane. i have also requested snapdeal to replace the RO 350 item, but they are refusing to and have also closed my return request.

I placed an order of Lamination machine on 10th September and received my order on 16th september.
I received different color item and quality was poor.
I returned that lamination machine next day (17th September) and i have proof of this.
still i have not received my refund :(
my Order ID: [protected].

Please help

Hope you doing well!!
I have ordered i ball rocky headset and the order id is [protected]. They have confirmed that we will receive this item in between 23rd - 27th Sept'16 but till now, we didn't receive this item.

THIS IS REALLY FRUSTATING .
There is no customer care number where we can discuss or know the reason of delay.
The review of the customers is also very poor regarding your service.Is this the way to show your service towards customers.

We have returned a product with order id no-[protected] of Snapdeal, on 23 September itself and they have committed us that refund will come with in 24 hours in our bank account, but still we didn't got our cash back from Snapdeal input back account, we want our cash back.as we have trusted to Snapdeal from 2-3 years, but they really disappointed us.

Sir, i had purchased one san disk memory card on 07/11/15 for 742 rupees. But it is now showing damaged sd card so please help me to rectify that problem.

I had order a surya pull bar on 13 sep but i didnt received
when i call snapdeal they say we are also searching where the parcel is there that they also cant locate
they says that due to heavy rain in mumbai it had not dilivered... but there is no rain since 5 days
your tracking details also show only it has dispatched

i had also paid the payment through card

please help me

My order id: [protected]
Suborder id: [protected]
Mobile no [protected]
My refund was initiated 21st september,
You say the bank takes maximum 4 days to refund,
It is today 28 september, but still didn't refund successful.
I called the customer care on 26 september, they said it will be in 48 hrs, but still not finished.
The customer care no also don't contact, it always computer generated voice call.
Call me and fix it.

Dear sir/ ma'am,

I would like to complaint about the new purchased samsung charger form universal enterprises, gurgaon is not working. I have purchased this charger online on dated[protected] only i have used this charger for only one moth now its not working. My order no. Is-[protected]. Kindly look into the matter and take some action.

I had ordered a nova nht 1046 trimmer (white) from snapdeal order id [protected] on 26th sept.2016 and i get a delivery on 27th sept 2016. what i get delivered is a laser print toner cartridge. no phone numbers on snapdeal delivered product to launch complaint. so one needs to search internet to register complaint. i find one number "[protected]" here also they do not have a complaint category as wrongly delivered product as on snapdeal site. all it says is return of the product. i then get a message that it will be collected but no phone number again and no one contacts too. iregister complaint using facebook, they say some one will get in touch till this time no one contacts. for sure i would not like to do business again with snapdeal. i am even now not sure whether they will deliver their promise.

I have ordered one phone on snapdeal and there was some issue with camera so i have processed for replacement and they said there is no issue with phone and they replaced the old phone and i check after receiving there is same issue with phone. They are cheaters they have not checked the phone and replace the old one i want new phone or my money back phone cost 35000

Sab se bakwas service hai, shopclues much better than snapdeal.

I never buy anything from snapdeal.

From:"vigora paresh"
Date:sun, sep 25, 2016 at 12:00 pm
Subject:re: courier receipt

Seriously very poor service of snapdeal, i raise issue from last week but no any singal call received from your side for solution also i had courier my product but no response from your side and that dtdc courier service received my product at mumbai but they are not ready to send product to your showroom due to same process issue, why its happen i don't no but i want my refund and my courier charges (500) if you want to talk with dtdc person than its number is [protected], i hope you can help me for this issue.

I have ordered bajaj mixer grinder gx 08 750 watts mixer and grinder, we have received the consignment on last week, the invoice no. Sa3b09/17-17/4194 dated 18/09/2016 found the bajaj mixer grinder gx 08 500watts. I raised for replacement request ticket id: 30432244, till date they not done pickup the goods for the replacement. They postponing the date daily. I am totally frustrated the service and no one take responsibility if their mistake.

Hi,

I have ordered a "swipe konnect plus mobile" from snapdeal on 29th august 2016 and i received mobile on 30th itself.

As the promised ram n rom is not available and moreover camera quality is worst, they showed it as 8mp but it is less then 2mp, so the reason i requested for refund on 2nd sep 2016. The product has been picked by them on 6th september 2016 and till date there is no response from them.

I have been calling every alternate day starting from 6th september and i have spoken to almost half of the customer care executives and all the floor supervisors.

Every alternate day i am calling and talking for at least 30 min but till then there is no reply.
I have been begging and pleasing them.

Now am not able to connect the customer care number. It is showing it as there is no order.

Please help me

Thanking you
Raj

I had ordered for a sofa from snap deal. Post receipt the installation was not done. So I openwbdthe package to install but was very annoyed with the quality of the product and immediate placed a request for return. Since the site mentions of easy returns. But to my amazement, I received a call from the call Centre stating they won't be able to process the order since it is not damaged. I clearly states Iwas not happy with the quality. But they did not revert. Post that the installation had to be done the carpenter was not able to fix the stand which came along with the product. Even then I told him. I want it returned and not a damaged piece. He said he would inform snap deal. But till date there has been no call or contact.

Item cancellation date 18/09/2016 but not coming refund to my account on still date is 27/09/2016

And executive is very rong talking with me and not giving to me correct info

So please do the investigation with snapdeal very fast and need fully

I ordered one trimmer (payment method :"netbanking", maxel ak 216 smart cordless trimmer) in snapdeel online shopping on sep 10th... after 7 days snapdeel sent a message (your order cancelled and new order placed on 17th sep... delivery on or before 23 sep,)

Then after 10 days sent a message (we've already got your maxel ak 216 smart cordless trimmer moving in your direction but will get a little delayed in delivering it to you. it will now reach you on or before 30 sep, 2016.)

Napdeel are not correct for online shopping. please take the action... i am very upset for this kind of snapdeel activity...

My order no: [protected].
Email : [protected]@gmail.com.
Mobile no : [protected]

I have received the order at a time .but incomplete product.i am very unhappy with your services .it happens with me second time.i order the airel matic top lodder in the deal .according to that order you have delivered 6kg surf but i recived only 2kg nd i paid for 6kg this is wrong .i want refund either complete my product.order id no :- [protected] nd invoice no- S0321F/16-17/33521.

Hi Manish

Your cancellation request for Samsung Galaxy Tab 4 T231 (3G+ Wifi, Calling, Ebony Black) has been accepted!
We have cancelled your order for Samsung Galaxy Tab 4 T231 (3G+ Wifi, Calling, Ebony Black) but your item is already with our courier. In case the courier attempts delivery, please refuse.

We usually initiate refund immediately but as your item was already shipped from our end, we will take a maximum of 6 days to initiate your refund. The amount will be credited to your card/bank account number within 4 days after that. We will notify you through email and SMS once your refund is initiated.

Your order's status will reflect as 'Dispatched' on My Orders page till the refund is initiated. Please do not register another request for cancellation.