Snapdeal.com Complaints & Reviews

Hope you doing well!!
I have ordered i ball rocky headset and the order id is [protected]. They have confirmed that we will receive this item in between 23rd - 27th Sept'16 but till now, we didn't receive this item.

THIS IS REALLY FRUSTATING .
There is no customer care number where we can discuss or know the reason of delay.
The review of the customers is also very poor regarding your service.Is this the way to show your service towards customers.

We have returned a product with order id no-[protected] of Snapdeal, on 23 September itself and they have committed us that refund will come with in 24 hours in our bank account, but still we didn't got our cash back from Snapdeal input back account, we want our cash back.as we have trusted to Snapdeal from 2-3 years, but they really disappointed us.

Sir, i had purchased one san disk memory card on 07/11/15 for 742 rupees. But it is now showing damaged sd card so please help me to rectify that problem.

I had order a surya pull bar on 13 sep but i didnt received
when i call snapdeal they say we are also searching where the parcel is there that they also cant locate
they says that due to heavy rain in mumbai it had not dilivered... but there is no rain since 5 days
your tracking details also show only it has dispatched

i had also paid the payment through card

please help me

My order id: [protected]
Suborder id: [protected]
Mobile no [protected]
My refund was initiated 21st september,
You say the bank takes maximum 4 days to refund,
It is today 28 september, but still didn't refund successful.
I called the customer care on 26 september, they said it will be in 48 hrs, but still not finished.
The customer care no also don't contact, it always computer generated voice call.
Call me and fix it.

Dear sir/ ma'am,

I would like to complaint about the new purchased samsung charger form universal enterprises, gurgaon is not working. I have purchased this charger online on dated[protected] only i have used this charger for only one moth now its not working. My order no. Is-[protected]. Kindly look into the matter and take some action.

I had ordered a nova nht 1046 trimmer (white) from snapdeal order id [protected] on 26th sept.2016 and i get a delivery on 27th sept 2016. what i get delivered is a laser print toner cartridge. no phone numbers on snapdeal delivered product to launch complaint. so one needs to search internet to register complaint. i find one number "[protected]" here also they do not have a complaint category as wrongly delivered product as on snapdeal site. all it says is return of the product. i then get a message that it will be collected but no phone number again and no one contacts too. iregister complaint using facebook, they say some one will get in touch till this time no one contacts. for sure i would not like to do business again with snapdeal. i am even now not sure whether they will deliver their promise.

I have ordered one phone on snapdeal and there was some issue with camera so i have processed for replacement and they said there is no issue with phone and they replaced the old phone and i check after receiving there is same issue with phone. They are cheaters they have not checked the phone and replace the old one i want new phone or my money back phone cost 35000

Sab se bakwas service hai, shopclues much better than snapdeal.

I never buy anything from snapdeal.

From:"vigora paresh"
Date:sun, sep 25, 2016 at 12:00 pm
Subject:re: courier receipt

Seriously very poor service of snapdeal, i raise issue from last week but no any singal call received from your side for solution also i had courier my product but no response from your side and that dtdc courier service received my product at mumbai but they are not ready to send product to your showroom due to same process issue, why its happen i don't no but i want my refund and my courier charges (500) if you want to talk with dtdc person than its number is [protected], i hope you can help me for this issue.

I have ordered bajaj mixer grinder gx 08 750 watts mixer and grinder, we have received the consignment on last week, the invoice no. Sa3b09/17-17/4194 dated 18/09/2016 found the bajaj mixer grinder gx 08 500watts. I raised for replacement request ticket id: 30432244, till date they not done pickup the goods for the replacement. They postponing the date daily. I am totally frustrated the service and no one take responsibility if their mistake.

Hi,

I have ordered a "swipe konnect plus mobile" from snapdeal on 29th august 2016 and i received mobile on 30th itself.

As the promised ram n rom is not available and moreover camera quality is worst, they showed it as 8mp but it is less then 2mp, so the reason i requested for refund on 2nd sep 2016. The product has been picked by them on 6th september 2016 and till date there is no response from them.

I have been calling every alternate day starting from 6th september and i have spoken to almost half of the customer care executives and all the floor supervisors.

Every alternate day i am calling and talking for at least 30 min but till then there is no reply.
I have been begging and pleasing them.

Now am not able to connect the customer care number. It is showing it as there is no order.

Please help me

Thanking you
Raj

I had ordered for a sofa from snap deal. Post receipt the installation was not done. So I openwbdthe package to install but was very annoyed with the quality of the product and immediate placed a request for return. Since the site mentions of easy returns. But to my amazement, I received a call from the call Centre stating they won't be able to process the order since it is not damaged. I clearly states Iwas not happy with the quality. But they did not revert. Post that the installation had to be done the carpenter was not able to fix the stand which came along with the product. Even then I told him. I want it returned and not a damaged piece. He said he would inform snap deal. But till date there has been no call or contact.

Item cancellation date 18/09/2016 but not coming refund to my account on still date is 27/09/2016

And executive is very rong talking with me and not giving to me correct info

So please do the investigation with snapdeal very fast and need fully

I ordered one trimmer (payment method :"netbanking", maxel ak 216 smart cordless trimmer) in snapdeel online shopping on sep 10th... after 7 days snapdeel sent a message (your order cancelled and new order placed on 17th sep... delivery on or before 23 sep,)

Then after 10 days sent a message (we've already got your maxel ak 216 smart cordless trimmer moving in your direction but will get a little delayed in delivering it to you. it will now reach you on or before 30 sep, 2016.)

Napdeel are not correct for online shopping. please take the action... i am very upset for this kind of snapdeel activity...

My order no: [protected].
Email : [protected]@gmail.com.
Mobile no : [protected]

I have received the order at a time .but incomplete product.i am very unhappy with your services .it happens with me second time.i order the airel matic top lodder in the deal .according to that order you have delivered 6kg surf but i recived only 2kg nd i paid for 6kg this is wrong .i want refund either complete my product.order id no :- [protected] nd invoice no- S0321F/16-17/33521.

Hi Manish

Your cancellation request for Samsung Galaxy Tab 4 T231 (3G+ Wifi, Calling, Ebony Black) has been accepted!
We have cancelled your order for Samsung Galaxy Tab 4 T231 (3G+ Wifi, Calling, Ebony Black) but your item is already with our courier. In case the courier attempts delivery, please refuse.

We usually initiate refund immediately but as your item was already shipped from our end, we will take a maximum of 6 days to initiate your refund. The amount will be credited to your card/bank account number within 4 days after that. We will notify you through email and SMS once your refund is initiated.

Your order's status will reflect as 'Dispatched' on My Orders page till the refund is initiated. Please do not register another request for cancellation.

My order was supposed to get delivered between 21-23 sept.. I got to know that it got delayed and will get delivered between 22-26 sept.. Its now 27th september and i haven't received the product yet.in between that i called customer care several times and told them to escalate and prioritise the issue. I have called customer care 8-10 times, but i am not getting any update or response regarding where my item is. I have suffered loss due to this liniency shown by snapdeal. If i could have ordered this product from flipkart or amazon i could have got it in one day itself. I have totally lost reliability on snapdeal. I wont be ordering anything from snapdeal afterwards. And who is responsible for the loss which i am bearing due to this late delivery? I want compensation from snapdeal for this.. How can you promise a customer twice and do not meet the expected delivery date. I surely want a compensation or else i will take legal on this issue.

I had purchased two wrist watch for kids. After receiving the items, I realized that items are not matching with description given on Snapdeal. So I returned them. Once items were received back by Snapdeal, they informed me that my return request is declined. After that 1.5 months are already gone till date, but I have neither received item back nor my money. And there is no provision for customer care in any form . So please think many times before ordering from Snapdeal.

This complain is in regard to my order yonex muscle power 29 racquets (2 badminton racquets with full covers) which i purchased from website snapdeal.com. i bought the racquets (supc: sdl[protected] on 21 september, 2016 with order id: [protected] and delivered to me through bluedart (waybill no : [protected]) on 26th september.

I was expecting 2 racquets as promised by snapdeal but delivered only 1 racquet. when i ordered, there was 2 racquets offer on snapdeal. the item's page itself has clearly mentioned package contents: 2 badminton racquets with full covers will be delivered. also on 21th september (after placing order) i have raised the query (complaint reference number[protected] regarding item page description asking to verify and ensure 2 racquets delivery, but snapdeal customer care ignored it completely and didn't reply then again on 24th sept, raised another query regarding same (item page) and again snapdeal pathetic customer care service didn't bother to reply it. i am a regular buyer from indian e commerce websites (like amazon/flipkrt etc) but have never seen this fraud service like snapdeal. i have ordered the yonex racquets based on item's page description and paid in full advance in confidence of your reputation. i am shocked, how can a reputed e-commerce website fraudulently mentions 2 badminton racquets on item's page but delivers only 1 racquet.

Also i must mention, every time i tried contacting customer care for item query, snapdeal website directed me to check item page, stating it contains all details about item (yonex badminton). my order yonex racquets item page 2 badminton racquets with full covers in offer details. i want my 2nd racquet. my order id: [protected]

I bye a sony sbh-20 bluetooth headphone. Which mrp price show me on snapdeal rs-3999. I bye this product from snapdeal at rs-3540.
But snapdeal has send me a poor quality item which market price is rs-2050.
Which item i received from snapdeal, there is no mrp on sony product cover.
O i want to refumd this item to snapdeal. But they flood company didn't refund my money. They also picked my product from me before 10days for refund. But till day i have not receive my money, & when i called to customer care, they had tell me refund cann't do. Your product has return you in your address.
My suborder id is - [protected]
And other product of sparky jeans pant sub order id is - [protected]