Snapdeal.com Complaints & Reviews

I have ordered a vr box and when it deliver i replaced it after i cancel it and my refund did not take place from then to now...i called snapdeal customer care they told me that they will refund but, they not...the suborder id of my product is [protected].i have ordered it on 15/9/16 and now it is 25/9/16.please snapdeal done it fast i am in need...please snapdeal...please quickly refund my money into my freecharge account

As this is 2nd time i am complaining about same stuff, as it seems snapdeal is master & leader occuping the first place, if you will go through all complain ing snapdeal on social media.you will get to know how disppointed people are with snapdeal, & the occuping the top place for fraudulent, i found that by doing little research on snapdeal, so i took the step further not to keep this information upto me, but to share it to let people, so everyone will be aware of snapdeal before purchasing anything on snapdeal, so rethink mole it over because consicensies are going to end up on very harush on you.& only customers will be blamed! So mole over & over, before shopping on snapdeal, there is no guranteee of any thing, because knowinly they will send you wornout things, & then wont refund by playing the blame games!
Snapdeal the despot king of fraudulent 💵

Just see the performance of Snapdeal... For last 5 days they trying to deliver 1 material which I purchased through their online portal.. Earlier I purchased wrist watch.. That one was also defective. ... But I kept patience. .. This time I am just feeling exhausted... I am feeling I have been cheated... This is my greedy nature for which I am suffering. I feel ashamed. .. when I see this kind people are also Indian like me... I am requesting you all.. Please Beware.. Think Thousand Times Before Placing Order..

My order was canceled. But i am not getting my refund. My order id is [protected].

Faulty product send and not replace this product.
My mobile switch of automatically hole day.
when i connect charge then switch on mobile phone.

The package containing zebronics vr headset(order no.-[protected]) which was delivered on 24/9/2016 by Sumit Kumar was tampered and when i asked them to let me check if my product is in there or not, i was refused. the box was torn from one side. the delivery person behaved very harshly. he said that it was torn while being stacked in the delivery bag and your product would be fine inside but according to the condition of the delivery box, it didnt seemed that even my product was inside the box or if it was it might have broken.

I have returned a product and after few days I found a msg in my mobile that my money Rs. 4110 has been returned but when I checked my account its empty.. Even we cannot speak with customer care.. What non sense is this. Manage your business properly you greedy snapdeal and kindly return my money. Greedy selfish snapdeal. I have received a msg on 19th sept (mob no. [protected]) and its clearly written that money has been transferred to my account but I have been checking my account since 19th sept 2016 but I haven't found any money yet.

I had ordered Red Lehanga and even asked question to confirm whether its Red colour they said yes, but the product which i have received is orange and material is also not good. While return policy is not customer friendly as they have not provided any invoice through mail which they have asked last 3 characters during return option.
i am requesting for return and refund ASAP
my order id is: [protected]
orderd on 19-sep-2016
received on:24-Sep-16
I havent receive any invoice during delivery
Kindly help

This is Gagan Gramni registered ph no: [protected] and email: gramni.[protected]@gmail.com Order Id:[protected].
I am forced to post this on social media as I did not get any resolution. Well the story begins on 29 Aug, 2016 when I ordered BOAT headset which I received on 31st Aug good job!
But when I start using headset start getting issue like noise on the background on he receiver's end and volume lowering done while listening to music even after tried with multiple handsets.
Now what did happen I requested for replacement. Guy picked up the product and after quality check you guys declined replacement. Now here comes the FUN. If the quality check was failed and the request was declined whose responsibility to inform the customer. It was posted on Snapdeal on Sep 6, 2016.I waited for 2 days and then called you on Sept 8. Then I was told that quality check was failed and I will be getting call from team. After talking to them on 10 sept they agreed to return my product.Since then I called SNAPDEAL thrice to get the status of my product.They do not have the exact status if it is dispatch and if not then when it is going to dispatch.
I received the package on 20 Sept, but I was surprised when I checked the headsets it was entirely different headsets. It was lenovo headsets white in color and in very bad condition. I am wondering how anybody like you guys as a company can do this kind of mistakes. It seems like more than a mistake or I will say IRRESPONSIBILITY.
How come you can send me white Lenovo headsets. Don't you guys differentiate between colors as mine was blue in color and moreover the brand BOAT they do not have manufactured white headsets so far. Its clearly an intentional thing.
I am tired to keep calling you guys and every time they disconnect the call.I called today itself several times.
I have pictures and videos which I made as soon I get the product.When I contacted the snapdeal about the same they said I sent these lenovo headsets which I didn't.
Either is the pick up guy from courier company. Here is some thing which I ignored previously and came into my mind when the pick up guy came and he checked the headsets he put on them and drove away. Was he supposed to do that? I understand he have to check but did he suppose to put on them.
When I asked Snapdeal to inquiry about that they denied to do so.
Unfortunately I don't have the number of that person who came in to pick up as it was more than 20 days and my phone do not have call records more than 20 days.
Snapdeal is saying that I have sent them Lenovo headsets instead of Original Boat headsets.Why would I do that? I have been their customer since 2012. I have ordered same headsets before as well. I am feeling like betrayed instead of that Snapdeal is blaming me. I have posted video of original headsets which I have made before sending them and the other video which I created at the same time when I got the product after replacement product denied.

Please help.

Gagan Gramni
Ph: [protected]

When i check snapdeal i purchased and ordered surya mate indaction stove. Indaction with all cooking set total cost worth rs 1111 but i bought the parcel at my home and opened it is totally different what i ordered online it a duplicate indaction stove with no name on the indaction. I didn't get cooking set i have only indaction now but its not working i want to register a complaint due i lost the money

I received a bad product from snapdeal so I selected return request on 2 September 2016, but snapdeal Sended me a message that return request has been done the product will be pickup soon with in 2days, but snapdeal failed to do till now I registered my complain then I continuously tried calling customer care but they said they will pickup the product soon but they didn't picked the product, the product is 542 rupees please help me out and get back my money, order Id:[protected], placed on:02Sep, 2016.ticket Id:29210047 I don't want this product any more,

Snap deal is not sending me my mobile back and not responding me from last 15 days. they are making false promises again and again but no reply has given to me.
there was a quality check which was completed on 10 Sep 2016 and the product has to be sent back to me but they are keeping my mobile for more than 15 days and not dispatching it . I have to call them again and again but they are doing nothing . after all, it is a chargeable number I have already spent lot of money in talking to them but they are not replying to me through mail or call/message

I purchased Revlon Charlie White EDT of 100 ml on 13th sep. but they said that we will ship your item on 17th sep, but they don't.so i did complain again and they sent me this mail "Your request has been accepted with reference number 30232604. We are eager to resolve your concerns and will contact you within a maximum of 24 hours. We'll either call you from[protected]* or email you regarding your request. Issued on: Thu, 22 Sep, 2016" buy till now they do not ship my item. i already paid total amount.
so what should i do now?

Dear Kunal Bahl
I congratulate you for creating an e-commerce giant second to none in terms of variety of products available at your snapdeal. And yes I said "your" snapdeal as it is nowhere close to be regarded as "our" snapdeal. I know you must be quite a busy man running such a big e-commerce business. But whatever time you get for yourself, do you ever ponder upon the things you ought to achieve and are you able to do so. And I don't mean in monetary terms of course. Have you been able to win people's trust in you? Do they regard snapdeal as a safe place to buy from?
Internet is full of negative reviews of snapdeal, and now I believe, rightly so.
I ordered a laptop from snapdeal worth Rs 77, 940 from your snapdeal. And the reason was attractive description of the product. Specifications included 64gb ram (as evident from attachments of provided). But, the product I received had only 8 gb of ram. So I requested for a refund. Reverse pickup was done on 16th September and expected date of refund was 20th of September.
But however, I didn't receive any refund by 20th as product hadn't reached snapdeal warehouse yet!!
Today I got the confirmation that product has been received at snapdeal warehouse and once the quality checkup has been done my refund should be initiated.
Within 30 minutes I received another sms from snapdeal mentioning that the product didn't meet quality checkup criteria so refund will not be processed, and the product will be shipped back to you!!! Refund Request Closed!!
I called snapdeal customer care regarding the same. He told me that you returned product because of wrong description but as we can see on our system, description is correct. So your 77, 940 won't be refunded. Truth is description has been rectified only after I requested a refund.
Moreover sir, even before the product was delivered to me, I had some doubts regarding description. I emailed snapdeal to please confirm if the specifications mentioned are correct or not. If incorrect I could have cancelled my order then, and saved all this pain. But your team reassured me that descriptions mentioned on snapdeal are always correct, and if by any chance they are wrong, refund is a bread and butter procees. Getting reassurance from snapdeal, and having faith in then, I didn't cancel my order then.
But after all this pain, the kind of response I am getting from snapdeal is hurting me like hell.
Belonging to a middle class family, Rs 77, 940 mean a lot to me. Buying something worth this much amount from an e-commerce site means I have a lot of faith in them.
Why kunal? Why you have to do this? The product wasn't damaged, nor used, just checked for specifications and returned. But still you guys tried to come up with some excuse for not refunding money. Is this the kind of snapdeal you dreamt of?does your conscience allow you to do such things?
Dr Azhar Ali Chauhan
Reg mobile no: [protected]

The defective phone has been returned to snapdeal since 10 days (14/9/2016). .They have assured me to refund the amount, still i didn't got my amount amount. now they even dont connect me to technical advisor when i call them. Also they informed me that, return and refund process is completed within a week. it has been more than 2 weeks and i didn't got my money back. I want the refund of the amount at the earliest.

I have rethrned my placed order, but i didn't get the money refunded to my bank account from soo many days.. I tried alot to come in contact with the customer care but didn't get any response from it.. Please refund my money as soon as possible. Otherwise I will hire a case on the company in police station. How many days more you need to refund it.

Order ID: [protected]

Hi Snapdeal,

I have not yet received my order Order ID: [protected], i have received a message that courier service was not able to deliver the product by 21 st sept-2016. Reason is miscellaneous it seems. Later it was revised between 23 Sep, 2016 - 26 Sep, 2016. By the way i did not get any call from the courier nor any message and how can they say that courier attempt failed this is really vexing and a frustrating experience to the end user.

And there is no way to reach your customer care executive to speak about it as you don't entertain to reach there from your IVR menu. one of the ridiculous scenario in ecommerce buisness???

And the courier guys number you mentioned in the mail is not at all working why do you give such fake / false numbers. This really sucks.

Courier name:Vulcan
AWB number:PD[protected]
Courier contact number:[protected]

मैने snapdeal से online से [protected] नंबर से खरीदारी किया जासका पैसा मैन तत्काल नेट बैंकिग की सहायता से आर्डर बुक करते समय कर दिया ₹- 3189 जमा कर दिया!
आर्डर सस्कराइबर सख्या-[protected],
आर्डर सख्या-[protected] !
बुकीग तारीख[protected] को किया!
किसी निजी कारण से मैन अपना आर्डर निरस्त कर दिया
fir bhi mera money ka refund nahi hua aaj tak

I had ordered a levi's jeans from snapdeal.com on 8th july, 2016.
Order no.: [protected].
Suborder no.: [protected]
However when i received the product i was shocked to see that it was a fake product. it had "made in india" as well as "made in sri lanka" tag in it. i showed it in a levi's store and they confirmed it was fake. i immediately contacted snapdeal.com and sent them a mail with all the images which proves it is a fake product. i did not receive a reply ever even after sending multiple mails on 18th july, 21st july and then 5th august, 2016. i contacted them over phone several times too but only with the assurance of a call back from the person who handles such cases, but these assurances were fake like the product they delivered. at last when i messaged on their facebook page they replied but again did not get me in touch with the person who deals with fake products. the seller of the product is:
Shri ganesh enterprises
C./o. shree ganpati computers rishi ghati. pushkar road, ajmer - 305001.co. vat no.: [protected]
Cst no.: [protected].
I told them i would be forced to resort to the consumer forum if they did not get me in touch with the snapdeal personnel who deals with such cases. hence i was forced to submit a complaint here, so that i can seek justice for being cheated as a consumer and being harassed by them for more than 2 months, in spite of trying again and again to resolve this issue. snapdeal mentions in its terms and conditions that it is not responsible for the products but solely the sellers are responsible for fake products. they also have a penalty in place to the sellers if they find out that the products sol by them is fake. however they do not pass this fine over to the consumer who is the person being cheated by the seller. for this harassment and cheating, i demand an adequate penalty.

I bought Pegion stove from Snapdeal and I received a damaged product. I requested for refund and snapdeal asked me to courier to them since my location is not in their pickup area. I approached bluedart and they said they will charge 1300/-. I want to know whether they will reimburse that amount or will arrange pickup some how. The link theyprovided is not at all helpful https://www.snapdeal.com/helpcenter/customercare. It just got some predefined quires and are not useful is reach them.