Snapdeal.com Complaints & Reviews

I ordered a product on[protected] with order id - [protected]

I made a request for returning the product on[protected]. I received an email today, i. E[protected] from snapdeal, which says that an attempt was made to pickup the product but was unsuccessful because of me.
I have already returned the product today. Kindly check your records thoroughly. Tried calling your so called customer care number but it instantly says that an attempt was made to pickup the product but i was not available. Please do not make such carelessness. Please take strict action against snapdeal.

I ordered a Titan black leather bifold wallet from snapdeal with sub order Id : [protected] after receiving the product I was not satisfied with the product so I placed the return request and snapdeal.com cancelled my return request saying that my account has some transactions that do not pass their internal check and suggested me not to use snapdeal.com and I called up customer care people and asked them about the transactions they did not know any and said you will receive a call back and call back even after about 15 days the product I ordered is under 14 day return policy and is applicable for return but they are not taking it back I have lost rs 860 and want to know about the transactions that do not pass the internal checks.

I have placed a order for lenevo laptop G50 - 80 with Snap deal on 17.09.2016, And my card was debited for amount, While placing the order it was confirmed by Snap deal that dispatches will happen by 19 Sep, 2016 - 22 Sep, 2016, But on 21.09.2016 got a message on my phone order has been cancelled & refund has been initiated to my card number but it was not done at all, by 21th Sept 2016 I made a call on Snapdeal customer care no [protected] where I was unable to connect with the customer care person. From 21.09.2016 onwards I am continuously calling up the customer care no, & enquiring about the refund several times forwhich I got the response from the customercare personnel saying your bank statement has been forwarded to refund team & we are apologising for what has happened, Till now nothing has happened No refund, No confirmation on refund., This is how SNAPDEAL works.
THIS IS TOO BAD Service.

I have placed a order for one pair of woodland sneakers with Snap deal on 07.09.2016, And my card was debited for Rs.2860/-, While placing the order it was confirmed by Snap deal that dispatches will happen by 21st Sept - 26 Sept 2016, But on 13.09.2016 got a message on my phone order has been cancelled & refund has been initiated to my card number but it was not done at all, by 20th Sept 2016 I made a call on Snapdeal customer care no [protected] where I was asked to send a bank statement by the customer care personnel & an email was sent to me which I replied with my bank statements. In reply I got a mail from [protected]@snapdeal.com saying that they will not entertain any mail sent to [protected]@ snapdeal.com. customer has to use their App & login and register our complaint, And also wrote in their email messages sent to [protected]@ snapdeal.com will nit be monitored, From 21.09.2016 onwards I am continuously calling up the customer care no, & enquiring about the refund several times forwhich I got the response from the customercare personnel saying your bank statement has been forwarded to refund team & we are apologising for what has happened, Till now nothing has happened No refund, No confirmation on refund., This is how SNAPDEAL works.
This is ridiculous,
Chandrashekar K

Hi, I am ashok, I ordered MI MAX 32GB, for Rs 14999/- on 14Jul16, Defective product was delivered so i returned the product, and the refund was initiated on 22nd Aug 16.But till now i didnt received any amount . For the reference i sent my detailed bank statement to them. Problem was not yet resolved.

order Id:[protected]
placed on :14 jul 2016
reference no:28478740

[protected] is order id dated 15.12 .2016
Mobile phone xolo omega 5.5 is buying through online on snapdeal.
Now this phone still not working good and it's under waranty .so please repair this phone immedetly . This is not a physical fault.
Porblrm:-
-phone touch screens not working.
- when phone under taliking mode automatic switch off longer time.
- sound clearty poor.

Sir/madam
I have purchased 1310 rupees from snapdeal mufti blue tapered jeans 1 september 2016
Order no.-[protected] but snapdeal wrong product inside the package dabur lal toothpaste delivery to me on 15 august.
I have same day complain to customer care complain no.[protected] snapdeal deal he took to me don't worry ho jayega jaise hi product ko by courier kr rcv karenge to refund mil jayega. He said go to courier that wrong product send by courier dtdc no. Z97681791 but now quality checked failed and snapdeal also sending me same product daburlat toothpaste what i to do against to snapdeal. I am every time trying to call customer care [protected] but every time say this mobile no. Dose not match order no. Snapdeal now days cheater and very jock there is no any direct contact tolfree no. So i requested to you plz tell me how to get original product or refund my money. Sir
Thanks

My order id is [protected] i ordered reebok shoes worth rs 2000 on 12 September 2016 bt i received duplicate used and local shoes...2 3 times i faced this typ of issue...i contact snapdeal customer care he told me after 1 2 days we pick up ur product bt after 5 6 days pick up is nt done and my return request is closed without any reason...

This is the 2nd time I am facing the same issue with snapdeal, My product delivered without any information& on snapdeal's website it is being shown in Transit.
Last month i ordered Maxima Watch Order ID: [protected] then also I made a complaint but no action was taken & I am facing same issue this time Order ID: [protected]. I a customer is doing pre payment then you will deliver his item anywhere without any information.
PFA image of order status.

kindly call me on [protected] for any query.

I am a order a phone Citel C2 Black Red but i received a damage phone i all
ready return this phone but company does not sending a new phone or refund the money then when i call snapdeal [protected] they said it a wrong number

My order No:[protected] dt 15.4.2016 order no:160911 dt 15.4.2016 delivered to me on 20.4.2016 I am facing a trouble with the set which is
having a warranty for 1 year Now I want to replace the item . I want to reback the item let me know the process by email and there is another problem my
order no:[protected] dt: 6.7.2016 tea table is also damaged

I order on 12th sep but last date delevery is 19th but yet i didn't receive today date is 24th customer care didn't answer me properly

Hi snapdeal,

My order micromax canvas sliver 5 was picked up for the replacement/refund but till now there is no update on my order and estimated replacement must be done by today (24 sep 2016), i have already lost 4 days and my team lead is shouting at me not having phone...

This is not at all fair

If i dont get call or update before today evening im physically going to consumer court and file a case on snapdeal.. Note this line for two times...

We are not your toys to play

Order id: [protected]
Replacement/refund id : 30046993

Mobile no: [protected]

My snapdeal order no.[protected] is showing closed what does it mean and if it mean that snapdeal can not place my order or can not give it to me due sudden stock out condition than why do you placed my order or why you show these things which are not available.

And if it is getting late or you will avail me it soon that update me the details of that.

My courier money not refounding from snapdeal site. Xualy I order from snap deal a watch Casio edific price 5000 something BT when m order received then m not satisfied product quality so I return my watch to SD BT SD not return from my home and SD say that if you return your watch then you must have courier then m courier through blue dart courier service and courier cost 310. M return to SD. When received my watch then after refund my money my account BT not refounding my courier cost, only refund watch price, so I want to say to SD please refund my courier cost

Product name :intex eco plus
Order id : [protected]
Suborder id : [protected]
Complaint id : 29377254

From : shubham gupta
Contact no. : [protected]
Sir,
I ordered this product from snapdeal because in its specification it was showing
4.5 inch screen
256 mb ram
4 gb internal memory
But there is no such features present in that mobile so i make a return request on snapdeal that the product was not as described...
They picked my product and now they are not sending it back and no refund also they are saying that as per their policy they don't have refund policy on mobiles. i request you to solve the issue.

# concern on refund / replacement policy #

Dear sir,

With utter disappointment and inconvenience i am forced to write this complaint against snapdeal.

This is regarding my order for infocus mobile with below details (Screenshot attached):

Infocus m370i (8gb)
Color: white
Order id: [protected]
Suborder id: [protected]
Placed on 07 sep, 2016

10-sep-2016

1. Received the product on 10-sep-2016
2. Instead of white color phone they have sent me the black one
3. Since i have gifted it to my dad and in order to avoid the hassles of replacement process we decided to keep the black version

13-sep-2016

1. Noticed issues with the lock / unlock button. The button was not responding properly
2. Decided to go for replacement / refund

14-sep-2016

1. Raised a replacement / refund request online with the below details:
"ordered for white product, received black one. Also, the lock/unlock button is not responding properly"
2. Same day the product was picked-up from my home by the courier guy.

17-sep-2016

1. The order status was updated to "replacement request is declined. Returned item will be sent back to you."
2. Till this point of time nobody from snapdeal has contacted me regarding the replacement request

From that day, i have been continuously following up with snapdeal customer care but there was no proper response. Below is the day wise record of my calls with customer care:

17-sep-2016 03:42 pm

1. Mentioned about the issue and asked why the quality check is failed and my request is declined.
2. As per the executive, since there was a mismatch in ordered product and delivered product, the quality check can be bypassed and you should definitely get the replacement / refund.
3. She assured me that she will escalate this issue and you can expect the call from snapdeal by the end of day.

18-sep-2016 11:41 am

1. I called up and mentioned that i haven't got any call from snapdeal as promised
2. The executive said, since it is sunday, no senior executive is available.
3. She again assured me that she will escalate this issue and you can expect the call from snapdeal in next 24 hours

20-sep-2016 10:08 am

1. Still there was no call / email from snapdeal. I called up customer care and explained everything again.
2. I was told again that you can expect the call from snapdeal in next 24 hours.
3. I told her i am fed up of hearing this. She assured that someone will call me.

Finally, on 21-sep-2016 i got a call from snapdeal but there was a shock in store for me. The executive told me that you have received what you have ordered and there is no mismatch. I asked her to check in the system and see what i have ordered. She then said someone from snapdeal will get back to you on this.

23-sep-2016 05:16 pm

1. There was no call / email from snapdeal. I called up customer care and explained everything again.
2. This time the customer care executive was very rude and told me that "there is no mismatch and you will have to accept the product".
3. I asked him to check the system and let me know which color i have ordered. He said as per the system, you have ordered, you have ordered white phone. Then i said that i have received the black one. He then said, no sir you have received the white one only. I was shocked on hearing this.
4. He said, during quality check we didn't found any mismatch and hence you will have to accept the same product.
5. I questioned him, you are sending me the same product and if i will get the black one. Should i still accept it? He said, yes. Nothing can be done, you have to accept the product.

This last call has shaken my belief in the online shopping system and for the first time it made me realize how helpless we (The genuine customers) are in such cases.

Sir, i would request you to please go through this case and call recordings and decide yourself who is at the fault here.

Advertising can certainly help you capture the market but in order to sustain in this competitive world at the end of the day what really matters is "service quality and customer satisfaction".

Hope you understand.

Best regards,
Kapil singhal

Case 1) Order id for Mobile - [protected]

I purchased Infocus M370i mobile from snapdeal.
I found the mobile with manufacturing defect (Speaker problem)
I returned the mobile on 14.09.2016 & after follow up for 6-8 times i m not getting response from snapdeal for returning of money.

Case 2) Order id for Vacuum cleaner - [protected]

I purchased Eureka forbes Car vaccum cleaner.
Today product got delivered at my office address at Teva Pharma Verna Goa.
I opened product today & found that, the product is already used product.

Hi,
I have placed order for Wybor 40-MI-15N06 102 cm (40) Full HD LED Television from snapdeal on 8th September 2016 worth 17700 INR, my order number is [protected]. I have received TV on 15th from GATI courier, when I opened it, the front LED panel was broken, immediately I repacked item and created replacement order, it took 7days no one picked it, finally I have sent it from DTDC frommy money, it reached to snapdeal QC department Mumbai on 23rd and within couple of hours I got msg that QC check is denied and they are sending TV back to me. I need either my money back or replacement of my item as I am victim of either courier company or snapdeal. Please support me asap.

I have made a replacement request of the jeans it was picked up and after some day when I checked my order it was written "replaced" but I didn't got my jeans. What should I do now. No option is given for my complain