Snapdeal.com Complaints & Reviews

Order ID: [protected]

Hi Snapdeal,

I have not yet received my order Order ID: [protected], i have received a message that courier service was not able to deliver the product by 21 st sept-2016. Reason is miscellaneous it seems. Later it was revised between 23 Sep, 2016 - 26 Sep, 2016. By the way i did not get any call from the courier nor any message and how can they say that courier attempt failed this is really vexing and a frustrating experience to the end user.

And there is no way to reach your customer care executive to speak about it as you don't entertain to reach there from your IVR menu. one of the ridiculous scenario in ecommerce buisness???

And the courier guys number you mentioned in the mail is not at all working why do you give such fake / false numbers. This really sucks.

Courier name:Vulcan
AWB number:PD[protected]
Courier contact number:[protected]

मैने snapdeal से online से [protected] नंबर से खरीदारी किया जासका पैसा मैन तत्काल नेट बैंकिग की सहायता से आर्डर बुक करते समय कर दिया ₹- 3189 जमा कर दिया!
आर्डर सस्कराइबर सख्या-[protected],
आर्डर सख्या-[protected] !
बुकीग तारीख[protected] को किया!
किसी निजी कारण से मैन अपना आर्डर निरस्त कर दिया
fir bhi mera money ka refund nahi hua aaj tak

I had ordered a levi's jeans from snapdeal.com on 8th july, 2016.
Order no.: [protected].
Suborder no.: [protected]
However when i received the product i was shocked to see that it was a fake product. it had "made in india" as well as "made in sri lanka" tag in it. i showed it in a levi's store and they confirmed it was fake. i immediately contacted snapdeal.com and sent them a mail with all the images which proves it is a fake product. i did not receive a reply ever even after sending multiple mails on 18th july, 21st july and then 5th august, 2016. i contacted them over phone several times too but only with the assurance of a call back from the person who handles such cases, but these assurances were fake like the product they delivered. at last when i messaged on their facebook page they replied but again did not get me in touch with the person who deals with fake products. the seller of the product is:
Shri ganesh enterprises
C./o. shree ganpati computers rishi ghati. pushkar road, ajmer - 305001.co. vat no.: [protected]
Cst no.: [protected].
I told them i would be forced to resort to the consumer forum if they did not get me in touch with the snapdeal personnel who deals with such cases. hence i was forced to submit a complaint here, so that i can seek justice for being cheated as a consumer and being harassed by them for more than 2 months, in spite of trying again and again to resolve this issue. snapdeal mentions in its terms and conditions that it is not responsible for the products but solely the sellers are responsible for fake products. they also have a penalty in place to the sellers if they find out that the products sol by them is fake. however they do not pass this fine over to the consumer who is the person being cheated by the seller. for this harassment and cheating, i demand an adequate penalty.

I bought Pegion stove from Snapdeal and I received a damaged product. I requested for refund and snapdeal asked me to courier to them since my location is not in their pickup area. I approached bluedart and they said they will charge 1300/-. I want to know whether they will reimburse that amount or will arrange pickup some how. The link theyprovided is not at all helpful https://www.snapdeal.com/helpcenter/customercare. It just got some predefined quires and are not useful is reach them.

I ordered a product on[protected] with order id - [protected]

I made a request for returning the product on[protected]. I received an email today, i. E[protected] from snapdeal, which says that an attempt was made to pickup the product but was unsuccessful because of me.
I have already returned the product today. Kindly check your records thoroughly. Tried calling your so called customer care number but it instantly says that an attempt was made to pickup the product but i was not available. Please do not make such carelessness. Please take strict action against snapdeal.

I ordered a Titan black leather bifold wallet from snapdeal with sub order Id : [protected] after receiving the product I was not satisfied with the product so I placed the return request and snapdeal.com cancelled my return request saying that my account has some transactions that do not pass their internal check and suggested me not to use snapdeal.com and I called up customer care people and asked them about the transactions they did not know any and said you will receive a call back and call back even after about 15 days the product I ordered is under 14 day return policy and is applicable for return but they are not taking it back I have lost rs 860 and want to know about the transactions that do not pass the internal checks.

I have placed a order for lenevo laptop G50 - 80 with Snap deal on 17.09.2016, And my card was debited for amount, While placing the order it was confirmed by Snap deal that dispatches will happen by 19 Sep, 2016 - 22 Sep, 2016, But on 21.09.2016 got a message on my phone order has been cancelled & refund has been initiated to my card number but it was not done at all, by 21th Sept 2016 I made a call on Snapdeal customer care no [protected] where I was unable to connect with the customer care person. From 21.09.2016 onwards I am continuously calling up the customer care no, & enquiring about the refund several times forwhich I got the response from the customercare personnel saying your bank statement has been forwarded to refund team & we are apologising for what has happened, Till now nothing has happened No refund, No confirmation on refund., This is how SNAPDEAL works.
THIS IS TOO BAD Service.

I have placed a order for one pair of woodland sneakers with Snap deal on 07.09.2016, And my card was debited for Rs.2860/-, While placing the order it was confirmed by Snap deal that dispatches will happen by 21st Sept - 26 Sept 2016, But on 13.09.2016 got a message on my phone order has been cancelled & refund has been initiated to my card number but it was not done at all, by 20th Sept 2016 I made a call on Snapdeal customer care no [protected] where I was asked to send a bank statement by the customer care personnel & an email was sent to me which I replied with my bank statements. In reply I got a mail from [protected]@snapdeal.com saying that they will not entertain any mail sent to [protected]@ snapdeal.com. customer has to use their App & login and register our complaint, And also wrote in their email messages sent to [protected]@ snapdeal.com will nit be monitored, From 21.09.2016 onwards I am continuously calling up the customer care no, & enquiring about the refund several times forwhich I got the response from the customercare personnel saying your bank statement has been forwarded to refund team & we are apologising for what has happened, Till now nothing has happened No refund, No confirmation on refund., This is how SNAPDEAL works.
This is ridiculous,
Chandrashekar K

Hi, I am ashok, I ordered MI MAX 32GB, for Rs 14999/- on 14Jul16, Defective product was delivered so i returned the product, and the refund was initiated on 22nd Aug 16.But till now i didnt received any amount . For the reference i sent my detailed bank statement to them. Problem was not yet resolved.

order Id:[protected]
placed on :14 jul 2016
reference no:28478740

[protected] is order id dated 15.12 .2016
Mobile phone xolo omega 5.5 is buying through online on snapdeal.
Now this phone still not working good and it's under waranty .so please repair this phone immedetly . This is not a physical fault.
Porblrm:-
-phone touch screens not working.
- when phone under taliking mode automatic switch off longer time.
- sound clearty poor.

Sir/madam
I have purchased 1310 rupees from snapdeal mufti blue tapered jeans 1 september 2016
Order no.-[protected] but snapdeal wrong product inside the package dabur lal toothpaste delivery to me on 15 august.
I have same day complain to customer care complain no.[protected] snapdeal deal he took to me don't worry ho jayega jaise hi product ko by courier kr rcv karenge to refund mil jayega. He said go to courier that wrong product send by courier dtdc no. Z97681791 but now quality checked failed and snapdeal also sending me same product daburlat toothpaste what i to do against to snapdeal. I am every time trying to call customer care [protected] but every time say this mobile no. Dose not match order no. Snapdeal now days cheater and very jock there is no any direct contact tolfree no. So i requested to you plz tell me how to get original product or refund my money. Sir
Thanks

My order id is [protected] i ordered reebok shoes worth rs 2000 on 12 September 2016 bt i received duplicate used and local shoes...2 3 times i faced this typ of issue...i contact snapdeal customer care he told me after 1 2 days we pick up ur product bt after 5 6 days pick up is nt done and my return request is closed without any reason...

This is the 2nd time I am facing the same issue with snapdeal, My product delivered without any information& on snapdeal's website it is being shown in Transit.
Last month i ordered Maxima Watch Order ID: [protected] then also I made a complaint but no action was taken & I am facing same issue this time Order ID: [protected]. I a customer is doing pre payment then you will deliver his item anywhere without any information.
PFA image of order status.

kindly call me on [protected] for any query.

I am a order a phone Citel C2 Black Red but i received a damage phone i all
ready return this phone but company does not sending a new phone or refund the money then when i call snapdeal [protected] they said it a wrong number

My order No:[protected] dt 15.4.2016 order no:160911 dt 15.4.2016 delivered to me on 20.4.2016 I am facing a trouble with the set which is
having a warranty for 1 year Now I want to replace the item . I want to reback the item let me know the process by email and there is another problem my
order no:[protected] dt: 6.7.2016 tea table is also damaged

I order on 12th sep but last date delevery is 19th but yet i didn't receive today date is 24th customer care didn't answer me properly

Hi snapdeal,

My order micromax canvas sliver 5 was picked up for the replacement/refund but till now there is no update on my order and estimated replacement must be done by today (24 sep 2016), i have already lost 4 days and my team lead is shouting at me not having phone...

This is not at all fair

If i dont get call or update before today evening im physically going to consumer court and file a case on snapdeal.. Note this line for two times...

We are not your toys to play

Order id: [protected]
Replacement/refund id : 30046993

Mobile no: [protected]

My snapdeal order no.[protected] is showing closed what does it mean and if it mean that snapdeal can not place my order or can not give it to me due sudden stock out condition than why do you placed my order or why you show these things which are not available.

And if it is getting late or you will avail me it soon that update me the details of that.

My courier money not refounding from snapdeal site. Xualy I order from snap deal a watch Casio edific price 5000 something BT when m order received then m not satisfied product quality so I return my watch to SD BT SD not return from my home and SD say that if you return your watch then you must have courier then m courier through blue dart courier service and courier cost 310. M return to SD. When received my watch then after refund my money my account BT not refounding my courier cost, only refund watch price, so I want to say to SD please refund my courier cost

Product name :intex eco plus
Order id : [protected]
Suborder id : [protected]
Complaint id : 29377254

From : shubham gupta
Contact no. : [protected]
Sir,
I ordered this product from snapdeal because in its specification it was showing
4.5 inch screen
256 mb ram
4 gb internal memory
But there is no such features present in that mobile so i make a return request on snapdeal that the product was not as described...
They picked my product and now they are not sending it back and no refund also they are saying that as per their policy they don't have refund policy on mobiles. i request you to solve the issue.