Snapdeal.com Complaints & Reviews

I had ordered for crocs 2 days back and have been not be attempted till date.No courier person called me or attempted to deliver and the tracking details show delivery attempted thrice. The customer care number is unfriendly and no way to reach the executive.Highly unprofessional attitude.

Hi

After getting a shocking response from your team who seems to be hand in glove with fake suppliers i am writing it to you.

We bought 2 pairs of Ray Ban Sunglasses RB3025 W3277 and immediately on receipt of the same we returned it since the products were fake. The packaging and the product was too different from the same design we had been buying directly from Luxxottica in bulk for the past 3 years.

One of the packet was not even opened since the first unit itself was disappointing.

On following up on our refund request we received a message that the units returned did not meet YOUR quality standards and refund cannot be initiated.

Very disappointing.

Order Id. [protected]
Reference number: 29513851
Order Placed on : 07 Sept 2016
Customer Name : Vikrant Jain ([protected])

Regards / Vikrant

Sir/ma'am,
I have ordered a seagate backup slim 1tb hdd from your website on 19 sept. 2016 and I received it on 21sept. But after I found it defective and requested for return but by I don't want to replace it, I want to refund it, so I accidently cancelled the request then I had called customer service and told him about the matter and he said he has transferred my refund request to the senior authority and it will be solved within 48 hours and send me the details by mail but still didn't receive any mail concerning my refund... What to do.??? Help me.. I am very disappointed. I have only 5 days left and after you will say that "our 7 day return policy is over we can't help you". So please make it fast and refund my money in my bank account.
Thanks!!

I book one order in snapdeal
Order ID: [protected], Ecom Express. tem's AWB/Tracking No. is[protected].

Hi
This is the ridiculous service I ever faced in my life in online shopping. After buying this product, the seller denied to install the product and I had to call to the snapdeal team. Although, the your team refunded the money, nbut after few days, product stopped working, I tried calling customer care of Snapdeal but there was no one to respond, I called 100+ times to the seller, he responded me only one time, A mechanic came to resolve the issue, the product started working but again after 3 days, it stopped working. Now I am trying to call the seller, they are not responding and not getting any help from snapdeal as well. Kindly help me in this!

Sir i have purchased i next int-801st2 steam iron white & Red ght snap deal online website but snap deal has delivered me wrong product in -701st1 white & purpal (order no -[protected]) sir i call snap deal u delivered wrong product snap deal coustamar care tell me you go to correr & our wrong product send his address this case done we send your original product sir snap deal fake work doing and tell me u forward to wrong product to our company sir i m what to do just i m kidding i m every time call snap deal every time tell me this joke snap deal have no tool free number this region my every time money lost ples help me sir

I placed an order for multiple items thru their app. Then after some time I decided to cancel one of the items. To my surprise the app won't allow me to do so. It kept prompting to call customer care number. On dialing the mentioned number, first of all it is completely automated, no customer representative to speak to and that stupid Robotic voice will only allow to cancel the entire order and not a specific item. So I went ahead and cancelled entire order. Now after 10 days I have started receiving refund for one item at a time but they are deducting on an average ₹200+ from every item price that I paid. Overall they will be refunding me ₹2000 less than what I paid for the order.

Order id: [protected]
Date: 10 September 2016

I have bought F&D Speakers on 23rd of August 2016. i received them on 30th.
They were faulty as their woofers were not working.so i called them within an hour for replacement or refund. they took it back on 31st. now i called them about 20 times and first they said that they were rejected in a quality check. Then they said that they accidentally put the rejection on some other product.every time they say that you will receive the refund within 24 hours sometime they say in 48 hours or within 3 days. its been about 25 days and i have not receive my money back. I have to buy that product so i bought it from some other place. Every time they i call, they tell me the same problem and say it will be resolved soon, but it never did. in the order section of my account, it is showing "refund successful" but i never recieve my money back. Please help me. I want my money back but i do not think they are planning to give it to me any time soon.

I ordered Sony SBH20 Bluetooth headset cost INR 1850 on 04th Sep 2016 (Order ID: [protected] & Invoice No. [protected]) on 9th i got a cancellation mail that seller can't fullfill your order so your order is cancelled, on the contrary i got a message that your product will be delivered by today (i.e. 09th Sep. 2016).
After receiving that product i check and i saw that seal was open and product seems to be a used product or even not the original one (in short not genuine one).
I complaint for the same and ask for replacement and they picked my product on 12th sep 2016 (AWB: SND2886021), since then i am following up regularly neither they are giving me replaced product nor they are giving me my money back.

So i here request you to do the needful.

Regards,
Neeraj Khandelwal
+91 [protected]

I ordered nikon mh24 battery charger and el14 a battery through snapdeal for total amount 1660/- it got delivered 21 september. Both battery and charger looks like genuine since it has all nikon logos holograms and all.. Since i started using it i faced many problems in my camera and when i went for service they informed me that the products are fake and not original.. And now iam not able to return products as 7 days is over.. Please take action against snapdeal and i need my money back.. My account details
Email - [protected]@gmail.com
Mobile number - [protected]

Order ID: [protected]
After returning this product (Sony Xperia Z3+) for some reason, it failed in Snapdeal's quality check on 3 September 2016 as i had not given the appropriate reason of sending this product back. I had mailed and called their advisors and even seniors many times but all in vain.
After a lot of misery they got this product re delivered to me but after opening the packing, i was shocked to see no phone in it also there was no charger. Only earphones were present in the box that too a used one. I am totally dismayed and don't know what to do. I called the customer care many time but they are just putting my problem on hold and not doing anything. Lost my 30K, never going to shop from this website again.

Snapdeal has the worst return policy. I asked to return a product and repeatedly kept calling them. They just told they will arrange for pick up but no one came. Their courier partners are worse. They didn't call me and then said that I wasn't available. Even after repeated reminders no one came to pick up my product. They just made promises and because of them I lost my money for a product I don't need.

Hello, my Name is Palash Jain. I have ordered one JBL T100A In Ear Earphones With Mic (Black), ORDER ID - [protected], from Snapdeal.com on 8th September 2016. They Have promised me to deliver it to me by 14th Sep 2016, but on 14 I received a text message reagring the late delivery of the product. They said me that the revised date is from 16th-sep-2016 to 20-Sep-2016. But i had not got my product on the revised date. When i tried to track my Order it was showing that the product through gojavas(the courier company) is in Ahmedabad transit. But the product is not deliver to me till 21st morning. And on 21st morning I received a message that Your JBL T100A In Ear Earphones With Mic (Black) could not be delivered without giving any reason that why it got cancelled. I request you take some action for this case so that this kind of things should not happen again.
Thank You

Dear Snapdeal team,

I have an ongoing complaint from the beginning of this month.
The case is as follows:
-first i ordered 3 items.
-later i cancelled 2 of the items.
-The order which i had cancelled gets delivered at my place and my mother accepted it unknowingly and paid for the product.
-i opened the package at end of the day and notice that it was product that i had cancelled and the product looked completely FAKE with no invoice.
-The cancelled product should had been samsung Bluetooth headset but the box contained some unbranded cheap Bluetooth headsets.
-I had called up the customer care number immediately when i noticed the problem
-The customer care after several calls and requests, sent someone for pickup of the product.
-Product gets picked up
-I get call from your quality team saying that the refund got rejected as there was a problem in the quality check of the product. I said the the problem was from ur side but he was not capable of handling my case.
-from that day till now i had been repeatedly calling customer care and explaining my problem. All i got was false promises. The customer executives gave 100% assurances that my problem will be solved.
-I even sent the receipt of the product pickup but that too didn't help.
-Now i am left with no product and no money.
I have been a victim of a fraud and your customer service have failed to resolve this issue.They cant even take a follow up of this case.

My patience is now over and I am planning to lodge a complaint at consumer court on monday. I have all necessary evidence of call records and emails.

-Chandrakant Nimbalkar
[protected]

Hello Snapdeal,

This is to bring to your attention that I have ordered Worldtech car player Order ID: [protected] which I received a completely different product M-Audio car player than what I have ordered.
I wrote to snapdeal about it, received a call from the snapdeal esclation team that this won't be repeated again and I can order the product that I need.
Last week I ordered another Worldtech car player from Snapdeal Order ID: [protected], again I received different product M-Audio this was the same that I received earlier and I had to return the product.

Very much disappointed with the kind of service Snapdeal provides.
Snapdeal promised that this won't be repeated again but that same incident occured twice.
Hope this time Snapdeal will take some action.

Regards,
Sanjeev

Hello Snapdeal,

I ordered "Redmi Note 3 (32 GB) Dark Grey Color, on September 8 and received the product on September 9. There was no physical damage to the product/package. But when I switched on the smartphone, there was a color smudge (dripping colors) on top left corner of the phone which is an internal damage. So, I immediately call the Snapdeal customer care and arranged for a reverse pickup for replacement/refund and the product was reverse picked up on September 10 and was delivered to Snapdeal on September 13 and was rejected on the same day with the reason " Return request is declined. Returned item will be sent back to you."

Since September 13, I have been calling Snapdeal customer care every day until today and customer care representatives are saying that “we’re arranging for a call back from our quality team and you will receive a call back within 24 hours”. Every day I call to the customer care regarding this and I get the same update. It’s been more than 10 days and I haven’t yet received a call back/replacement product or refund amount.

I’d request you to do any of the following

1. Give me a call back and provide a proper/correct update on the return request.
2. Replace my product.
3. Refund my amount (Rs 11, 999).

I still have the confidence and trust that you would resolve this issue ASAP. I’m hoping to hear you back soon.

Thanks & Regards,
Jeevan Babu

Registered return request on 12 september but pick up not done yet. Tried no. of times 92126 and 011, 0124 available on google. but no revet and solution. And mailed to help of snapped. their revert was return is done here and can be done directly on website on help center. Infact tried hard on this heip centre on website on my registered email id. but no revert and call no pick up my pick up id isTicket Id: 29480039].

I have ordered the product "health fit india 10kg dumbbell rods home gym set" on 13th april 2016, and i got the damaged product on 19th april 2016. So, i have send the product for replacement on that day only. Whenever i have called them, they told within 2 days my money will be credited my account. I have send so many emails. But still now i did not get my money back. I have the return receipt slip which i got from the courier person. I have attached return receipt slip and invoice slip also. Please check it.

Snapdeal is not taking return of their defective product and also not refunding my money. Snapdeal's customer care executives always pretending as apologising. I think they're apologising for their worst pretending action and for making some silly excuses on which customer can't believe.

They told me "we can't pick up product from your postal code i. E. 282001 city: agra. So i couriered the product via dtdc courier service (Consignment no. V[protected] and attached courier form on package but snapdeal refused to accept then i got returned parcel from dtdc.

Then again i couriered the same product via another courier service (On dot courier and cargo service but courier service forwarded it to dtdc for delivery with consignment no. D[protected] but again snapdeal refused to accept the courier again as first was refused but i don't get the product's parcel yet and i don't get full competition of worth ₹425. I don't know why snapdeal is playing worst games with their faithful and innocent customer. When i contact to snapdeal's customer care their executives apologising like always and asking to wait one or more days.

Dear sir/madam,

I have purchased an titan black leather pin buckle formal men reversible belt from snapdeal.com on 15 august 2016 with order number:[protected] and the same was delivered to me on 22 august 2016.
My waist size is 34 and was in need of a belt of that size but it was given in snapddeal that belt for 34 is not available and instead i can buy a free size belt. It was clearely stated in snapdeal that free size beltsuits for people of all sizes.
But, unfortunately the belt i received was shorter in length for me and hence i requested for refund. I carefully packed everything i received with the courier and dispacted it to snapdeal for refund. After a few days i received a message on my snapdeal account that my refund cannot be processed as the product failed to meet the quality check. I am sure that i have not made any damage to the product and re-dispacted it with outmost care with all the accessories and orginal packing.
I received a courier charge of rs:80 in my free charge account on snapdeal.com. Ie courier charge i spent for sending the product back to snapdeal.
After this stage i didn't receive any communications from snapdeal, no refund, and new product. Lost rs:960.. Please help me in getting my amount.