Snapdeal.com Complaints & Reviews

I had placed an order of boat bassheads 200 in ear wired with mic earphones black on 4 september 2016. My order id: [protected]. Delivery time was supposed to be 4-5 working days. On 6 sep i got a mail from snapdeal that my order was dispatched & it will be delivered by 10 sep. Now its 20th sep yet no notification or information is given by snapdeal of its delivery. Even if i am trying to track my order it is just showing that order has been handed over to my nearest courier service on 13th sep 2016. This is my second time on snapdeal, & they have exceeded the deadline both the times by more than 15 days. Kindly take strict actions.

I purchase intex cloud swift phone in snapdeal .com but i have use not charging
so my intex phone We are asked for Repair pleas

I booked samsung galaxy j2 pro on 8/9/2016 (Order # [protected]) and it was supposed to be delivered on 13/9/2016 but till today (2019/2016) its not delivered and i tried to contact them for almost 10 times. I have made an advance payment against the order and what i received in return from them is mental harassment and today they say the order is canceled. What about the payment made in advance, time wasted in waiting for the delivery, the calls made to them and nothing delivered at last. And again they say as they are going to initiate the refund and it will also take 3-4 business days that means more than 2 and half weeks, my money was with them. So i need a proper compensation.

Saturday morning i got a call and we had clearly mentioned the delivery guy to deliver before 4 PM IST or on Monday 19th September. He instead has updated the records that he tried delivering but we were unavailable which is not the correct statement. We have been trying to reach out but no response from that delivery guy which is not professional. Tracking no P[protected]. Till now no signs of delivery. Worst experience with snapdeal. Unable to talk to anyone from snapdeal as well

At time of order the price was 610 (1 piece), we ordered 2 pendrive (32 gb san disk ultra dual drive 3.0), the real price should be 1220 rupee after discount (which was showing at the time of order), but we received the invoice of 1416 rupee of total amount.
There were free delivery and free shipping, but after all they taken more charge as compared to it's actual charge.
So please check the product or retrurn your product.

I had ordered my lyf flame 1 on 10 September and expected delivery date was 13 -16 September but my order haven't reached yet.I have never seen such worst service from any online merchants.details of my order.-suborder id -[protected], placed on 10 September midnight. It reached in my nearest hub yesterday morning but why delivery isn't successful.

GURUDAS MAHATA

We order xiaomi mi max on snapdeal at16/9/2016 at11:32pm.we call on snapdeal customer care no. To get the information about cash back on mobile set .snapdeal customer care employ told me that we get cash back of 1, 500rs after the delivery of mobile set then 14, 999rs cut out from our debit card. Today We call on snapdeal customer care employ to get the information of our mobile that when it will delivered then they said there is no cash back offer on mobile set .sir why we get this wrong information .please delivered my product at the cash back offer.

I am trying to return a product and except the return webpage snap-deal's other pages are working well, customer care number is chargeable and they will give each and every option except customer representative option, when i finally get connected to representative they will say server problem, maintenance etc etc, worst snap-deal experience

I am order to Snapdeal Bluetooth headset my order details are given:
Order ID: [protected]Reference no: 29407595
Placed on: Sun, 4 Sep, 2016Issued on: Sun, 11 Sep, 2016, Delivered in my address same model and price, but that courier box in side used material send from me, not original, and my address miss used i have voice recording and mail

My name is sumit and my mobile no. is [protected].I booked a order when i track my order then show, your order doesn't exist since 13 sep apx.

I placed my order for "Bajaj Majesty 15 Ltr GPU Storage Geyser" on 04 Sep, 2016 Order ID: [protected]. Initially, I was informed that my order will be delivered between 8th to 13th September 2016. Within a day, the seller called me and requested me to cancel my order. I talked to Snapdeal CSC staff, she told me not to worry and the order will be delivered as scheduled. After that, on 8th of September 2016, I was informed that Snapdeal would fulfil my order through a different seller. Till date (19/09/2016) I made a number of calls, out of which on two occasions I was able to talk to CSC Staff and both of them assured me that my order will be delivered shortly. However, most of the time I could hear recorded message like “your order has been abnormally delayed, we are giving priority and the order will be delivered between 11 Sep, 2016 - 14 Sep, 2016, a ticket has been raised on 17/09/2016” even till today. Also on their website since beginning, I am seeing only one line in status of my order which reads as "Item Packed. Dispatching Soon". I had also tried to raise my concern through their helpline contacts but all in vain. Finally, I was informed today that my order has been cancelled. I feel very disappointed, and in fact cheated today that they kept my money and kept me waiting till date (19/09/2016), I lost significant time on contacting them, seeing updates, making request and all for nothing. With such a service, how can I believe to buy anything from this site. Who will pay for my losses and pain that I suffered. I feel cheated and will take up my case to all the forum which is to my reach.
Ram Naresh Sharma, Pune, Maharashtra.

Pl give me refund, because o[censored]r delayed service, I can't use my gio reliance sim. I don't have other 4g set. U r delayed day by day without any information.. Give me refund as soon as possible.how many days the company want to complete the procedure. They can't attend me properly. They can not reply the result of the complaint through messages. I can't received any messages from the last five or six days.

My name is rewaj thapa i have order a numero uno white casual shoes from snapdeal but after delivery one weak its started tearing from the side i already wear that shoes it is possible to return it back and refund my money back because i paid it nearly 900 hundred for that shoes and in market i could get better quality shoes and snapdeal u are delivering bad quality of product.

My suborder id is [protected]. Dated 28.07.2016. I have ordered for magnetic sunshades for new alto k10 . But they sent me sunshades of old model . I returned the product by paying 250 courier charges. Then 1 day I got call from the quality checking team that the product is correct. I requested them not to send the product. But they sent me the same product and now they are saying that I have to keep the product.

My refund has not done it have returned the product and the refund is not done and it is the second day I won't my money back as soon as possible.

Cheating on cash back offer [order id: [protected]]

Based on a cash-back advertisement in snapdeal website on 16th september to 18th september for any debit or credit card purchase, i bought mi max mobile. but i didnt get my cashback.

I contacted snapdeal customer care and they confirmed that i will be getting a cash-back of rs. 1499.9/ -.

But i haven’t received the cash back till today.

Now they have send a mail that they can provide the cash back.

{we sincerely apologize for the inconvenience this has caused. we value the importance of your concern. please be informed that the offer '10% instant discount on all credit and debit cards' was not valid on few products listed on website. the reason being that they are already set to the best price. we regret to inform you that 10% extra discount offer valid till 18th sep 2016. as this offer is not available, thus, we would not be able to provide you the same. we assure you that what happened in your case is not the snapdeal's level of customer service. we value your relationship with our company, please be assured that such problem will not happen in future.in case of any further assistance or clarification on this issue, please reply to this email. reference no: 29881951 issued on: sun, 18 sep, 2016. thank you,
Team snapdeal}

They are using cheap tricks to make customer to buy the products from their website. this will be my last order with snapdeal.

Sir i order 2pcs of hp 32gb v220w pendrive from snapdeal .when recieved the product the same day i transfer my data to 1 pendrive and after that that data i try to transfer another pc but data in pendrive is not available.
same happen with 2nd pendrive.both are defective .for that i request to return to snapdeal .after certain period they pick product from my hand and said give me refund back in my bank account in few days.
but now snapdeal sending me back same defective pendrives instead of giving me refund.

My self have placed online order for Jivi300 mobile phone mistake which was CDM base SIM and set is not accepting the GSM SIM . I was not aware from that therefore JIVI300 was ordered but it is well known to all that production of CDM SIM is closed since last six month, in that case supplier have to confirm before delivering the set .Any way We request you to replace it with GSM SIM .

Order ID: [protected] placed on 10th Sept 2016 for Dell Inspiron 7359 2 in 1 laptop. This to be delivered to Thiruvanmiyur, Chennai 600041.

The promised delivery date indicated while confirming the order is between 15th-18th Sept 2016.

Till date there is no order update - delivery status of the ordered item.

Pl advise if I should wait for few more days or would you suggest that I cancel the order right away.

I have patronised Snapdeal since Ranta tata invested in a big way in that company.

Pl advise the best way forward.

Regards

Dear concern,

I have received the call from customer care for return the mobile order id: [protected] (karbonn mobile k2s black-red
Enjoy snapdeal gold benefits on your order). i requested to you, i am not required this phone. please return this phone.
Pls urgent call and fast process the status.

Thanks & best regard.
Rohit sharma.
Mobile number-[protected]