Snapdeal.com Complaints & Reviews

I placed a order pegion Multi Flat tawa and got the wrong one. I first thought of replacement and requested it but did not trust snapdeal becuase this is the second time I am getting wrong product. So i cancelled my replacement request and wanted to place a refund. But they have diasbled the option. I contacted customer care(after dialing for 3 days I was able to connect) and they have placed a refund request on 12th september till now they did process my request. How many times you call the customer care they did not respond. Now they have closed my request without even contacting me and stated the reason "unable to contact" and 10th of september.

I contacted the customer care on 12th of september and requested refund but they closed it saying that I was unavailabe on 10th of september.

I should blame myself for trusting snapdeal even when I got the wrong product already once.

I am never visiting snapdeal again and I suggest others not to visit when you dont even have cutomer care numbers for people to attend.

I had purchased a Philips 5.1 sound system on 17.07.2016. received it on COD. While using i observed that its sound quality is not as aspected . I have returned it by telling the problem to company over customer care no in which they have asked me to return the product for which they have also assured to return the amount in a/c within 2-3 days. I have followed all the procedures told by company but after picked up the product i call and mail several thousand time but they are not responding over phone nor over email 2 month passed away. Is this so called Easy Return Policy, Now i am feeling like fool who have opted on such fraud type sites. kindly solve my problem.

Saurav
[protected] / [protected]
[protected]@gmail.com

Order ID: [protected]
Ref no: 27149799
Placed on: 17/7/2016

I have ordered a Titan tagged NF2480SM02 women watch with order id : [protected] on 6th of September 2016. Have paid the amount online as well. On 7th of september i received the shipment confirmation from snapdeal with estimated delivery between 13th september-17th september. In the confirmation mail they have given the courier service name as "Gojavas courier" with AWB number UNISNPP6212257. When i tried to track the courier with this track id no results were found. I tried contacting the said courier service but all the numbers provided in their site were coming as "number does not exist". After this i escalated this matter to snapdeal team from their i got the communication as even they are unable to track the courier service. Is that a proper reply from a customer centrist organization. I have escalated this matter to Snapdeal CEO Mr. Kunal behl also. In reply to that i again got calls and mails from their team saying the same old story that they are trying to track the item, provide us sometime etc..And they have assured the delivery within the estimated time which was between 13th sept-17th sept. On 17th i again wrote a mail to both snapdeal and gojavas asking the status but didnt got any satisfactory reply. after the estimated delivery time got over i tried to cancel the product but iam unable to do it online. I informed the same to snapdeal and one of their customer care executive called me and told if iam cancelling the order i will be getting the refund after they receive the cancelled item back to them. Last day they only confirmed they are unable to track the courier. Now how can i wait till they receive a lost courier. Its a humiliating situation for a customer. My humble request to either deliver my product or refund within 24 hrs.

Hi, I ordered screen guard for my phone LG Optimus G pro on 13 Sep 2016. But the item I recieved was not the correct one, hence I returned the same on 16-Sep 2016. The reverse pick-up was done by NuvoEx and they gave me slip pertaining to same. But even after the pick up is done snapdeal website is showing pick-up re-scheduled and I am recieving message saying pick-up is scheduled for future date. I am unable to reach snapdeal via email or through IVR, they do not seem to have a customer care email/contact no. other than automated IVR system (that too with no option to register a complain). How can any company do no have any kind of customer care support and no-way to register a complain ?
I want my money to be refunded ASAP.

Order ID: [protected]
email ID : arnav.[protected]@gmail.com

There are two different price for same item.
On first screen price mentioned as rs.569 and after clicking on that it shows rs.649.
Why this much difference?
I am quite disappointed for such difference. I want to purchase this item but now i can not trust on this website.
As this much difference is creating doubt on the product quality also.
Same thing can be share to my other friends also.

Pl. Look in to and give me a response.

I have order id: [protected] (1 item) details
Placed on 05 sep, 2016 sandisk cruzer blade usb flash drive 32gb but this product is not working its defective piece so i complained to return but they asking me for original pack wich is not available but i have invoice and product but they refused because they wanted package we know nobody keep this package thats why they made this type of stupid policy to refused return request i want your help for giveng back my refund money please help me..

Thanks,
Sanjay dagra
Jamnagar

I have ordered ASUS laptop on snapdeal order id is [protected] dated 12/09/2016. Full payment made by credit card, They upgraded to Gold and told that it will delivered next day, but it didnt come, on approaching snapdeal they said pin code not covered in gold so will deliver between 14th to 18th sept, till today 19th sept, its not delivered, their courier partner gojavas website saying its in goregaon since 14th Sept, their mobile is switch off since last 5 days. on calling customer care, they says they have no idea about delivery and gojavas customer care no. so in short they have taken full money and not delivering means snapdeal is fraud company, pls take action.

Sir my order no [protected] place on 27 jul 2016 but not yet received item and not credit amount my bank but track status show refunded complete ???????? Please credited amount my Bank with compesation amount at the erliest.

Gojavas AWB-UNISNPP6219600
Snap deal Order ID: [protected]

i have ordered Nikon D7000 with 18-105mm Lens on 10th September, Order ID: [protected] .It has been sent through GOJAVA courier on 11th September and tracking id UNISNPP6219600, the tracking status on go java shows that the product is in the same place from 11th further no updates .
i had called to snapdeal customer care twice each time gave false assurance that it will be delivered fist on 15th and again when i called the said it will be delivered by 17th with in 5.00pm but nothing has happened the order value is not a small value it is 52000rs which is a very high value item i had mailed snapdeal regarding the order not to be sent through gojava courier but thed have sent such high value item through gojava courier, i dont have hopes on go java that they will deliver the product to me, even though there are 100 of customer complaints on gojava courier snapdeal are still using them i thing this is my last order with snapdeal as they are not worried about the customer.

Hi Team,

I ordered Samsung Galaxy J3 with S bike mode (Free NFC Tag) in "BLACK COLOR", but by mistakenly received "GOLDEN COLOR" mobile instead of Black Mobile. So, i called to your customer care immediately for the same, they suggested me to raise return request and order new request for new mobile. Also, those guys told me that we will refund your money ASAP.

As per the suggestion, I had done the same things, ordered new Samsung Galaxy J3 black mobile and paid for that as well. The golden color mobile was picked up on 7 Sept. After that i was calling to your customer care on the regular basis, now they are not giving proper response and even declined to refund my money. This is very unprofessional behavior.

My all the details below:

Order ID: [protected] (2 Items), Placed On 24 Aug, 2016
Email: [protected]@gmail.com
Suborder Id: [protected]
Shipping Information
Shubham Bansal,
1st Floor, Wz381 Basai Darapur, Near Ramesh Nagar Metro Station, New Delhi, New Delhi
Delhi - 110015
Mobile No: [protected]
Seller Information
Savex Technologies Pvt. Ltd.-BLR-PC-VOI

I have attached screen shot of order summary for same.

I believe, you will take immediate action and help me to get my money back at earliest.

Your quick response will be highly appreciated in this regards.
Best Regards,
Raghav Bansal
Ph: [protected]

Hi Team,

Hope you are doing well.

I had placed an order for Zeroza Black & silver Royal Enfield leather key chain with Snapdeal. I got the order on 25 of August (order no - [protected]). Unfortunately I got the damaged key chain & Iam trying to reach them through customer care, email & your App as well but no response till now.

I don't know how many times I would have called customer care, but didn't got any option to raise my concern.

Please help me to get the good conditioned key chain

Sir, my order no-[protected] dt. 31/08/2016, my order delivery time is 06sep - 12 sep, but still not received 18/09/16, i, m already paid amount, i, m feared about next order again snapdel loyalty.

The product which I received is not working properly, it has very poor sound quality, even extremely poor battery back up, disconnects on its own sometimes.They mailed me yesterday that they came to pick it up, but didn't call me at all. In my login id on snapdeal, they are just showing the pick up schedule. I am unable to find the rescheduling option anywhere.

I bought a pen drive of dron study class 11 physics from snapdeal.com on 22nd aug, 2016. I want to change my product but they refused to do so. i made a call to customer care for that but they told me that they have 7 days return policy so they can't accept my request. the terms & conditions of the company is not mentioned on their invoice. even they did not notify me about this. i made a request for return on 6th sep, 2016 but they didn't give response.

I had ordered a pair of Asst. Brown Nylon Jacket (order no- [protected] and suborder no- [protected] & [protected]), but after receiving it’s found not pathetic quality and color is also not as shown in picture. So I raised return request by customer care team (return request no[protected] &[protected] and got a mail "We could not accept your request as the order ID entered is not associated with the phone no. entered".
I tried to know the exact reason from customer care and he replied "don’t worry ho jayega, wait for next 48 hrs". Again I called after 3 days and they replied we cannot proceed due to your transaction history.

It is not mentioned anywhere in return policy that transaction history will be check for return request. As per return policy mentioned on snapdeal wab page "If you are not satisfied with item quality, size or delivery, raise a return request within 7 days of delivery we cannot ask any question".
So please help me to get my money back as they are wasting my valuable time, money and added to it giving a mental torture.

Look forward for your support.

--
Thanks & Regards:
Ashok Singh

I have ordered "Bharathi Aluminium Non-stick Coating Kadhai - Black" Order ID: [protected] but snapdeal sent me different product that is "Appam aluminium Non stick with 12 cavity" on date on 9th sept 2016. Then I requested him to replace my order and they pick that product. Now I am continuously trying to contact customer care person for the information of my product, but every time computerized call is happening. No responsible person I am getting to get info. Even they show 15th sept 2016 for delivering date for right product to me on MY ORDER, but today is 18th september.
what should I do, this completely frustrating event. I will never ever buy any product from snapdeal.
Please I requesting to get back my money and call back me by any responsible person from snapdeal.

My order-id-[protected], I booked lotto navy & green sports shoes costing Rs.5499/- at 79% disc. which I was to pay Rs.1175/- but I was sent lotto navy/lime sports shoes costing Rs.2999/- and price on invoice is shown as Rs.1399/-. Why was this shoes sent when my order was as per captioned shoes. please explain. How can you change the order when it was already placed. I want to order sports shoes for my son and spouse. But such changes are a deterrent as mutual trust is lost. Please clarify sports shoes as mentioned in ad are for running and jogging so future order can help us in understand.

Order ID: [protected]
requested for return due to product complaint, and its been 7 days nobody came to pick up the product, courier company has no information, [protected]@snapdeal is not responding, cannot contact trough help center in snapdeal.com ????Order ID: [protected]
requested for return due to product complaint, and its been 7 days nobody came to pick up the product, courier company has no information, [protected]@snapdeal is not responding, cannot contact trough help center in snapdeal.com ????Order ID: [protected]
requested for return due to product complaint, and its been 7 days nobody came to pick up the product, courier company has no information, [protected]@snapdeal is not responding, cannot contact trough help center in snapdeal.com ????Order ID: [protected]
requested for return due to product complaint, and its been 7 days nobody came to pick up the product, courier company has no information, [protected]@snapdeal is not responding, cannot contact trough help center in snapdeal.com ????Order ID: [protected]
requested for return due to product complaint, and its been 7 days nobody came to pick up the product, courier company has no information, [protected]@snapdeal is not responding, cannot contact trough help center in snapdeal.com ????

Order ID: [protected] booked a women wrist watch.

Delivery boy denied to me with rude to cancel the order.

They are only happy and responsible for COD.

Non sense delivery boys.

Seller Information
ARIHANT MARKETING-BANGALORE . cell no:[protected]

Name : Basavaraj

Seller suggest me to cancel the order.

Trying to call Customer service:[protected] . you cant talk to a voice based support.

I have placed an order for iPhone 5s before a week
Usually the expenssive devices have 24hours delivery but for this one I didn't receive that
With Snapdeal gold offer it was about to b deliver next day but didn't happen Thn by 18th and today thr is a message if delay in delivery
What the hell!!! I need to give it to somebody for some special event
This is like playing with the emotional part Nd sentiment
Snapdeal really hate u guys