Dear Sir,
please see the forwarded mail on cancellation of order. The advance payment was made through debit card of Axis bank account detail as below.
Name- Boby Joseph, Account no-[protected]. Branch- Kowdiar, Trivandrum. IFSC NO-UTIB0000784.Please see the amount is credited to my account as the time line given in your letter.
Thanking you
Yours Sincerely
Lt. Col Boby Joseph(Retd),
From: Snapdeal
Sent: Fri, 16 Sep 2016 01:40:30
To: [protected]@rediffmail.com
Subject: Alert. Your order for Samsung Galaxy J2 Pro 16GB (2016) has been cancelled
Snapdeal
Hi Boby,
Your Samsung Galaxy J2 Pro 16GB (2016) could not be delivered
Delivery of your package could not be completed due to which your order has been cancelled. We have initiated refund of Rs. 9880 to your card no. 5366-XXXXXXXX-5336 and Rs 10 to your FreeCharge Account. It will be deposited in your account per the timelines below.
Click here for more information on FreeCharge Account.
Order ID: [protected] Cancelled on: Fri, 16 Sep, 2016
Refund Mode Timelines Amount
Credit/debit card 3-4 Business Days Rs 9880
Fr
Oct 20, 2016
Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2016
Snapdeal.com Customer Care's response Dear bobyjoseph,
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal
THEY DO NOT VALUE THEIR CUSTOMER AND CHEAT THEM.
I placed order from snapdeal with prepaid amount for Intex IT-PB11K 11000 mAh Power Bank - White - for iOS and Android Devices with order id [protected] on 10 Aug 2016, on 14 aug 2016 I received a message that my product has been delivered bt I didn't receive product when enquired from snap deal team, they are saying my product has been delivered with showing a fraud signature, neither it's mine or my husband's signature.
I have written many emails and called snap deal customer care 30 to 35 times from last month but they people not talking any action and continuously saying that product has been delivered to me only with showing that fraud signature and not ready to give my money back.
after registering complaint i received call from snapdeal team with no.[protected], and that guy was asking my account no to refund my amount. as i was busyso deny to give it that time. after some again got a call from no.[protected](snapdeal), he took my debit card no as i was at my work place and i do not remember my account no, he also asked expiry of my card with cvv as he said its been very much needed for fund tranfer and he started debited amount from my account. he debited 3k from my account by continously engaging me on call.
snapdeal is worst ever online shopping site and please do not share any info with its customer care team. they all are fraud people.
i will definitely file police care against snapdeal.
my bank icici farud inspection team already working on my case with case file no. SR[protected]
after posting these message on open forum, snapdeal sent an email to me asking about fraud information, when given reply to them, its showing message failed as you are not allowed to reply on this email.
snapdeal you people are making joke of your customer, after this much incident happened with your genuine customer how you can be this much careless.
VALUE YOUR CUSTOMER.
YOU GIVE FRUSTRATION TO YOUR CUSTOMER AS THEY HAVE TO WRITE THESES INCIDENTS IN OPEN FORUM, YOU ARE HOPELESS SNAPDEAL
REGARDS,
JAGRATI SHEKHAWAT
[protected]
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Team Snapdeal