Snapdeal.com Complaints & Reviews

Address: Thane, Maharashtra, 401303

Order was placed on 31 august. Delivery was delayed and a new date was given and accordingly it should have been delivered today, 14 september. Till now it has not been delivered.

Go javas tracking in transit to vasai. Since for the last 10 days this is the only status.
Change your courier partner or inform beforehand then i can decide wheather to cancel order or go ahead with the same.

Oct 15, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Snapdeal.com Customer Care's response Dear Gautam Bhattacharjee,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110020

Website: Snapdeal.com

Ordered a redmi note 3 from snapdeal.com on 12th august 2016. Delivery was quick and got the same on 13th august 2016. However, phone was having serious battery issues. The battery was charging slowly, heating issues and discharging very fast. Raised the issue with snapdeal to replace and they picked up the faulty device (After check from their representative) after a week. However, till date the company has not replaced the set (Ticket id[protected] and just giving assurances, whenever i call them. Just want to have refund for my order as i am very tired talking to them again and again.

Oct 23, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Snapdeal.com Customer Care's response Dear Himanshura,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 14, 2016

Updated by Himanshura I am listening this from the past month and no action has been taken yet. Either replace my set or give me the refund of my order.

Verified Support

Sep 15, 2016

Snapdeal.com Customer Care's response Dear Himanshura,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Sep 15, 2016

Updated by Himanshura this is a limit now, even after one month you have not replaced my faulty device. If you are not capable enough
to replace this set, then refund my order and if this is also not possible, in that case I have to take legal route.

Sep 16, 2016

Updated by Himanshura Could you let me know the status of this.

Verified Support

Sep 16, 2016

Snapdeal.com Customer Care's response Dear Himanshura,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Sep 16, 2016

Updated by Himanshura Just give me refund of my order. I don't want the product now Just process the request to refund the order.

Sep 16, 2016

Updated by Himanshura Are you listening or not. Initiate the refund process Don't want this order now.

Sep 17, 2016

Updated by Himanshura Worst experience with you snapdeal.com
Would not order anything in future from ur site.

Verified Support

Sep 20, 2016

Snapdeal.com Customer Care's response Dear Himanshura,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal

Sep 20, 2016

Updated by Himanshura Just process the refund that's it.

Verified Support

Sep 22, 2016

Snapdeal.com Customer Care's response Dear Himanshura,

Please accept our apologies for the delay. We assure you our team is working to resolve your concern. We will connect with you and update you at the earliest.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 380026

Website: Snapdeal. Com

I have purchased this product online on 31st August and snapdeal committed to deliver by 2nd September but I received on 5th September evening when I was out of city. I requested on 7th September to return this product, somebody told me that I will get confirmation with in 2hrs but I didn't. On 10th September NUTAN an executive told me that I will get my refund with in next 24 hrs but again I didn't. Now on 14th September 2016 I spoke to Nupur, senior executive she told me that return policy is not available in this case. If you are not able to deliver on time then why you guys do any commitments. When delivery man came to my home I was not at my home, he called me and I said that I don't want this product any more he told me that sir, I am delivering this product to your wife and you can proceed for return when u come at ur home so is this my mistake that I am following all the instructions given by you guys. From 3rd of September 2016 to 14th September 2016 I called more than 10 times and spoke with various executives everybody provided the wrong information. I have never received any written confirmation about my any requests or complaints so is this the customer service? Now I am going to file a case in court for fraud, wrong commitments and all that inconvenience. I also require the call records which you have I mean my conversation with NUTAN where she told me that I will get refund in 24 hrs.

Oct 15, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Snapdeal.com Customer Care's response Dear Hari J,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560076

Website: WWW.snapdeal.com

This is to inform you that the product was picked days back by the courier guy, But i have not received any refund yet, & status on my-account is (pickup rescheduled)& also received a mail saying Snapedeal is closing my request, after calling them everyday, they are making me repeat whole situation 100s of time to 100s of there thieves.& not coming with any resolution, as now i am tired of asking them my money back.with same response, & the most of times they were not responding to my mails at all.
Now i am not expecting anything from them, so i started protest against these bunch of thieves through online networks, so that people will get aware of snap deals real business's & will become careful.

Order no;[protected]

Nov 3, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 14, 2016

Updated by Jd bhat Please be careful! Dont trust to SNAPDEAL.other platforms are really deserving on top slot

Verified Support

Sep 14, 2016

Snapdeal.com Customer Care's response Dear Jd bhat,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 15, 2016

Updated by Jd bhat One of representative talked with me & clearly saying they are not going to refund, as they have received the product.& CC please make by posts visible for public.if there is any discrepancy its from there end.

Verified Support

Sep 15, 2016

Snapdeal.com Customer Care's response Dear Jd bhat,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Sep 15, 2016

Updated by Jd bhat Your team is doing nothing, they have closed my request.I am waiting for my refund you people haverecieved my product, but have not processed my refund, i am again telling you refund me back, or send me the product with correct size

Sep 15, 2016

Updated by Jd bhat I am requesting consumer complaints.in to make my query visible to public. Thanks

Verified Support

Sep 16, 2016

Snapdeal.com Customer Care's response Dear Jd bhat,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal

Sep 17, 2016

Updated by Jd bhat Can u please let me know why so much time, if you do not want to refund me its ok.then send me the correct size for which i placed order, its was small size.but u people sent medium size & over that was wornout with Staines.so tell me what i was supposed to do to it when it was of no use for me?

Verified Support

Sep 17, 2016

Snapdeal.com Customer Care's response Dear Jd bhat,

We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.

Regards,
Team Snapdeal

Sep 18, 2016

Updated by Jd bhat ???????!!!

Verified Support

Sep 19, 2016

Snapdeal.com Customer Care's response Dear Jd bhat,

Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal

Sep 19, 2016

Updated by Jd bhat When, which year??????

Verified Support

Sep 20, 2016

Snapdeal.com Customer Care's response Dear Jd bhat,

Please accept our apologies for the delay. We assure you our team is working to resolve your concern. We will connect with you and update you at the earliest.

Regards,
Team Snapdeal

Sep 20, 2016

Updated by Jd bhat What is that you people irretating be with this nonsence repeted sentences of appologies, contact me today, or i will take further steps.

Sep 21, 2016

Updated by Jd bhat Hi, You people not even replying my mails, no worries, i am not going to call or mails you people any more, whenever my issue will get solved, just refund me or send the me right size product, i swear i received that product in same condition, with wrong size, if you do not believe, then its ok.you people can keep that product as well as refund also!😔

Verified Support

Sep 22, 2016

Snapdeal.com Customer Care's response Dear Jd bhat,

We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.

Regards,
Team Snapdeal

Sep 23, 2016

Updated by Jd bhat When, what is there in it.you delivered me product, i returned that product by the next day only.now your turn is for refund, this is what you are supposed to do, for this what justification you people giveing me?hay listen now its too much, i wont end up here only by tommarow refund me money, or i will take also further to Twitter.there is no discripency from my side, the proof is your courier guy checked, & gave me the reciet.its all your fault whatever it is

Verified Support

Sep 26, 2016

Snapdeal.com Customer Care's response Dear Jd bhat,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Sep 26, 2016

Updated by Jd bhat @Snapdeal_Help.SD is fouling on socialmedia they will connect with resolution.Actual SD is not here on tweeter, this is fake humble pretending on social media actually They are despots in there Kingdom' before shopping onSD go through compliance media where you get bult of relief

Sep 26, 2016

Updated by Jd bhat I will share to every where

Sep 26, 2016

Updated by Jd bhat Until i will get my money back you money snatchers

Sep 28, 2016

Updated by Jd bhat What resolution you came with? Not refunding me????What about the product i already returned, you do suspend my account for sure, but you need to refund me for this product which i returned, & you received as it was???

Sep 28, 2016

Updated by Jd bhat So snapdeal justifying now there is discripency in my account (which actually is from snapdeal only) so you people will keep both my money & product also.? Is that your resolution?????

Verified Support

Oct 03, 2016

Snapdeal.com Customer Care's response Dear Jd bhat,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hooghly, West Bengal, 700049

Website: www.sanpdeal.com

Above order's parcel received on 10/09/16 but give the activation key for mobile security not for computer (For mobile security) for which when i try to renew my previous license before end of date, give message"the license is valid for different product than the one that is installed." also on key paper mentioned eset mobile security. Supplier name vulcan express pvt. Ltd plot no.895 (P), p. O. Dankuni, dist. Hooghly, w. B.-712310.

Pl. Arrange to provide computer eset smart security activation key as early before end of previous license on 19/09/2016.

S. Moitra
[protected]

+1 photos

Oct 16, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Snapdeal.com Customer Care's response Dear smoitra,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700052

Product ordered: Beetel M53 Corded Landline Phone (Black)
Order ID: [protected]
Order placed on 02 Sep, 2016

Please note we have found Snapdeal delivery service is the worst in this country. We are regularly ordering to Amazon and Flipcart but this kind of complete callous service we had never received like Snapdeal.com

When we have tracked the order status, we had found that First delivery attempt failed. Now question is why it has been failed. one gentleman (name he did not wanted to disclosed, but I can give his Mobile no. [protected]) had called me on 11th September (Sunday) around 12 noon to confirm our location details. I had told him as he had called suddenly, I told him that we are not available now at our residence but will be available from 1.30 pm till 10.30 pm. But he immediately disconnected the call and while I had again called him around 2 pm, his mobile was switched off till 11 pm. And then as tracking the status, I had mentioned again to deliver it on next day i.e. 12th of September in the afternoon secession. Again no action form you. Finally I had called on the same mobile number [protected] around 5.45 pm. Some other gentleman has picked up and while I had asked why the courier has not been delivered, he had replied that earlier gentleman is absent, so they could not deliver. Please note even today also it has not been delivered. While I wanted to speak to your customer care service executive on this subject, I could not find talking option and I had made almost thirty calls to Snapdeal customer care without any result. It seems you are one of the most lousy online shopping portal. Please note, I will not cancel the order by myself (which seems you are looking for) but I want your reply immediately about your action plan.
Regards
Ashoke Sen

Oct 16, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 13, 2016

Updated by ASHOKE SEN Order ID: [protected]
Phone/Mobile Number: [protected]

Product ordered: Beetel M53 Corded Landline Phone (Black)
Order ID: [protected]
Order placed on 02 Sep, 2016

Please note we have found Snapdeal delivery service is the worst in this country. We are regularly ordering to Amazon and Flipcart but this kind of complete callous service we had never received like Snapdeal.com

When we have tracked the order status, we had found that First delivery attempt failed. Now question is why it has been failed. one gentleman (name he did not wanted to disclosed, but I can give his Mobile no. [protected]) had called me on 11th September (Sunday) around 12 noon to confirm our location details. I had told him as he had called suddenly, I told him that we are not available now at our residence but will be available from 1.30 pm till 10.30 pm. But he immediately disconnected the call and while I had again called him around 2 pm, his mobile was switched off till 11 pm. And then as tracking the status, I had mentioned again to deliver it on next day i.e. 12th of September in the afternoon secession. Again no action form you. Finally I had called on the same mobile number [protected] around 5.45 pm. Some other gentleman has picked up and while I had asked why the courier has not been delivered, he had replied that earlier gentleman is absent, so they could not deliver. Please note even today also it has not been delivered. While I wanted to speak to your customer care service executive on this subject, I could not find talking option and I had made almost thirty calls to Snapdeal customer care without any result. It seems you are one of the most lousy online shopping portal. Please note, I will not cancel the order by myself (which seems you are looking for) but I want your reply immediately about your action plan.
Regards
Ashoke Sen

Verified Support

Sep 15, 2016

Snapdeal.com Customer Care's response Dear ASHOKE SEN,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110007

Website: www.snapdeal.com

I returned a Revolt tablet ordered at Snapdeal through Shadowfax courier service. Snapdeal called me up to upload the receipt at [protected]@snapdeal.com. However, delivery sent through gmail and yahoo failed and snapdeal message said that they do not handle queries anymore, but provide a link of "customer contact care". The site has no link to upload the receipt/ bill. Since then I have not receive any contact from them. And they cannot be contacted, they have no customer call service.

I ordered it on 6, promptly received the next day, i.e, 7 and returned it on 9.

+1 photos

Oct 15, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Snapdeal.com Customer Care's response Dear Victimized,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 282001

Website: snapdeal.com

Dear Sir,
I have ordered Samsung Galaxy J3 with S bike mode (Free NFC Tag)
Colour: Gold with oder ID [protected]. I got a massage that your item is delivered successfully on 01 sep, 2016 but I did not receive anything. I have already complain to snapdeal on 2nd sep 2016 with Reference number : 28861223. But still my issue is pending and I did not received resolution. Your Immediate action is needed to resolve the issue. I am too much upset with snapdeal for such kind of service. I have never think of such type of stupidity from snapdeal. Please Please help me.

Oct 16, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Snapdeal.com Customer Care's response Dear link.[protected]@gmail.com,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 676541

I purchased a durexplay ring from snapdeal with my currect address but now my order stagus showing FIRST ATTEMPT FAILD the reason is not clear address.i have no incoming calls rigatding this issue So what can i do next.? ORDER NO [protected]

Sep 13, 2016

Updated by Umer Thekkumpurath My order not deliveried showing FIRST ATTEMPT FAILD my address is clear .i have no get confirmation call rigarding this issue pls help me what can i do next

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600033

Website: Www.snapdeal.com

I have ordered an iPhone 5s from snapdeal. But it has not delivered two times. So i cancelled my order. And snapdeal has promised me to refund my money before 2nd sept. I haven't received my refund yet. But it shows refunded on 30th aug in the snapdeal app. After complaining to snapdeal, they said they will refund by sept 12th. But they cheated me. Now they have stopped contact to me. And i couldn't proceed further.

Oct 14, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Snapdeal.com Customer Care's response Dear Venkatesh Jain,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

View replies

N

Neil Parmar

from Mumbai, Maharashtra

Sep 13, 2016

I placed a an order for Mufti Green Printed Bombar Jacket for which my debit card got charged & i did not receive any order confirmation mail, however i again placed a COD order for which my order got confirmed.. wtf is this.
This order was placed on 7th sept 2016 around 8.09 pm

Reply

Snapdeal.com Customer Care's response, Sep 13, 2016

Verified Support

Dear Neil Parmar,

Kindly share your registered email id and contact details on [email protected] so that we may assist you further.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Sep 20, 2016

Verified Support

Dear Neil Parmar

We have not received the requisite details on your concern. Kindly share your registered email id and contact details with us on [email protected] so that we may assist you further.

Regards,
Team Snapdeal

P

Prasee

from Udupi, Karnataka

Sep 13, 2016

Order ID: [protected]
I ordered "United Colors of Benetton Blue Lifestyle Casual Shoes", but I received "Lotto" running shoes. When I tried to exchange the same, the ordered size is not available and I did not get the ordered product.

Reply

Snapdeal.com Customer Care's response, Sep 13, 2016

Verified Support

Dear Prasee,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

urvishpatel

from navsari, Gujarat

Sep 13, 2016

Good afternoon sir,
I have a shopping in redmi note 3(32) Color Gold Order id: [protected] has to purchase and i have payment mode in cash- on - delivery(COD), My Bill has been lost to plz give me a duplicate bill copy in my mobile phone.

[protected]

Reply

Snapdeal.com Customer Care's response, Sep 14, 2016

Verified Support

Dear urvishpatel,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

K

KJags

from Bengaluru, Karnataka

Sep 13, 2016

Received a damaged/used product. Called the customer care they keep saying their server is down call back after an hour.

Reply

Snapdeal.com Customer Care's response, Sep 14, 2016

Verified Support

Dear KJags,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [email protected] so that we may assist you in a better way.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Sep 21, 2016

Verified Support

Dear KJags,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [email protected] so that we may assist you further.

Regards,
Team Snapdeal

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Rajkot, Gujarat, 360007

Website: Snepdeal

Dear sir,

Sir before some days we were purchased two led tv via your snap deal . But sir in this one led tv iS in problem.
Today we were open packing and start tv that that we see screen is damaged so sir please understand our complain and take some step for slove this.

Here we attached damaged scree photos and also attached invoice details.

Many thanks,
Deep Detroja
M- [protected]

+1 photos

Oct 22, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Snapdeal.com Customer Care's response Dear deepdetroja,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal

Verified Support

Sep 20, 2016

Snapdeal.com Customer Care's response Dear deepdetroja,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.snapdeal.com

I have ordered a product (Order ID: [protected]) on 08-AUG-2016 and it has been delivered. When we tested this product in home its not working properly so I raise a request to return this item. Courier company (Nuvoex) then daily sent a message that they will send someone to take this back but finally on 24th august'16 they close this return reqeust by saying that no one found in home (while that was not the case and even i did not get any call from couried company too). Then after I again spoke to Spandeal customer excutive multiple times (31-Aug-16, 06-Sep-16...) and everytime they assured that item will return back in two day and sorry for inconvenience but actually nothing was happened. When i called back again today (13-Sep-16) then they said sir courier company already did lots of effort and now we can not take this further while that was not the case.
So, I am now not sure where to go and get the compensation of torturing a customer in this way.

Oct 23, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Snapdeal.com Customer Care's response Dear purvarp,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Sep 15, 2016

Updated by purvarp Strange but I got only message from courier company since 14/09/2016 that they will pick but no call came from Snapdeal regards this complaint. And key point is till yet no one came to pick up the item rather keep saying will come sooner.

Verified Support

Sep 22, 2016

Snapdeal.com Customer Care's response Dear purvarp,

Please accept our apologies for the delay. We assure you our team is working to resolve your concern. We will connect with you and update you at the earliest.

Regards,
Team Snapdeal

View replies

K

Kunjalpatel077

from Surat, Gujarat

Sep 13, 2016

Order num [protected]

Nobody is coming to collect my order return. Its been seven days. I need solution on priority.

Nd coustmer care num no options in calling to egent

Reply

Snapdeal.com Customer Care's response, Sep 14, 2016

Verified Support

Dear Kunjalpatel077,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: snapdeal app

I ordered a Fastrack Watch Order id:-[protected] it was defective so I chose for replacement of the watch. Since the pick up of company wasn't available I sent item to the address provided by Snapdeal and sent the image of courier receipt of Rs. 310. It has been more than 10 days and I haven't received my refund of courier charges. Even the new replaced item has come which is bit defective too. But first I want refund for initial order's courier charges. I have tried to complaint snapdeal about it but its been unresponsive. So please help me. I'm attaching the receipt of the courier charges. Thank you.

+1 photos

Oct 14, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Snapdeal.com Customer Care's response Dear shashank_22,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400072

Website: snapdeal.com

Dear Snapdeal Team,

This is regarding one of my pick up request for order id - [protected], Ticket ID 28503116

After repetitive requests ( more than 4 times), the item was not picked up by your courier partner till today ( 15 days are over)

No response is received from your customer help email ids i.e. help
2snapdeal.com, kunal.[protected]@snapdeal.com, rohit.[protected]@snapdeal.com.

I would like to call you attention on this subject matter and arrange a pickup by today itself on below mentioned address only -

55 Corporate Avenue,
Time Technoplast Ltd,
Second Floor,
Saki Vihar Road,
Saki Naka, Andheri (E) - 400072

Landmark - in f/o hotel Gurukrupa

Please ensure the pick up guy makes a call before coming for a pick up on above mentioned address.

Anticipates your immediate response.

With Regards
Aditya

Oct 16, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Snapdeal.com Customer Care's response Dear buyeraditya,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dakshina Kannada, Karnataka, 575002

Website: www.snapdeal.com

I hve ordered mobile phone..from Snapdeal ...but when I received ma order I didn't not found Mobil inside the box...only charger was thr inside...i[censored] ddnt take immediate action I would complaint against U for consumer court...it's very big cheat for me..

+2 photos

Oct 15, 2016

Complaint marked as Resolved

Verified Support

Sep 14, 2016

Snapdeal.com Customer Care's response Dear Rajesh12323,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jabalpur, Madhya Pradesh, 482001

Website: snapdeal.com

Snapdeal ki bhot hi bekar service hai return k liye maine 3 baar request ki but 1 hafte ho gaye abhi tak return nai hua bhot hi ghatiya service hai snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dehradun, Uttarakhand, 248001

Website: snapdeal.com

I have not received my refund yet for my Snapdeal order no.[protected]

the status reflects PAYMENT INITIATED on 4 feb 2016

but till date no amount is refunded to me

in-spite of several mails to snapdeal there is no response from there side

Hope you will do the needful. Refund my amount as soon as possible

screenshot is attached here reflecting there deficiency in services

+2 photos

Oct 14, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 13, 2016

Updated by Vishnu4291 Refund has no been made inspite of several mails,
Status only reflects refund initiated (from 4 feb 2016) but till date i have not recieved my refund

Detailed screenshot is attached for other required information

I have mailed several times to [protected]@snapdeal.com but recieved no response from there side

Kindly refund me my money asap

Vishnu agarwal
M-[protected]

Verified Support

Sep 13, 2016

Snapdeal.com Customer Care's response Dear Vishnu4291,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 400101

Website: Snapdeal.com

Sir i ordered a samsung Bluetooth model no. hm1100 via snapdeal on 26th august 2016 order no.[protected] worth Rs 690.But when i received it the model was HM 0000 written on bluetooth .also in the features it was mentioned that it has a backup of 14 hrs but it does not work for more then 30 mins. Also the ear clip was in tempered condition and after using it for 1 day it broke up.I request you to please take stern action against the concerned and replace my Bluetooth as soon as possible. Looking for further assistance from you.

+4 photos

Oct 15, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Snapdeal.com Customer Care's response Dear Abhi0124,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110049

Snapdeal is a deceiver, Snapdeal customer trust is taking advantage of her behind and these sell Unauthorized products to the customer actually I was purchase a Kyocera printer form snapdeal with order id [protected] after four months printer is having some issues when i go to Kyocera services center in Nehru Place new delhi that time Kyocera Services Center head is directly denied to give services because this product purchase from Unauthorized dealer when i contact to snapdeal regarding same but he is not giving any responses and solution.

I am following up with Snapdeal before last 4 months Whenever I call them, these 48 calls will have to wait and take the call, saying it and call is cut and also he is not giving response on my email.

When i discussed with Kyocera head office regarding written proof of denied letter He gave in writing that Snapdeal and snapdeal seller is not authorized to sale Kyocera Product when i was asked the same questions with snapdeal that when your seller and you are not authorized dealer for sale Kyocera product with Terms of warranty, than how to sale this product?

But anyone not ready to give answer this questions. ?

I'm suggest to everybody please don't purchase any product from snapdeal and another sites if you planning to purchase any product so please check first of all authorizations with product Brand/Manufactures.and also please share this post with your friends so that he is also aware the same.

Regard's
Hemant Kumar
Mob. [protected]
Email: - [protected]@gmail.com

+1 photos

Oct 21, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2016

Snapdeal.com Customer Care's response Dear Hemant Brijwasi,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bharatpur, Rajasthan, 321001

Website: www.snapdeal.com

I Bought 4 Colpad dazen 1 with 4G enabled LTE but not supporting JIO sim as it shows some missing hardware component of 4G VoLTE technology.

I trusted snapdeal.com but it betrayed myself by displaying wrong spec or wrong Features of Coolpad Dazen 1 mobile phone.

I placed below four orders one by one. but these all have same problem.

Order ID: [protected] (1 Item)
Placed on 06 Nov, 2015

Order ID: [protected] (1 Item)
Placed on 01 Oct, 2015

Order ID: [protected] (1 Item)
Placed on 20 Sep, 2015

Order ID: [protected] (1 Item)
Placed on 30 Jun, 2015

I contated snapdeal too before buying a single piece and it told me sir please trust on ourselves, we provide world class standard service.

Please offer us to fullfill you need you will feel fully satisfied and place order as soon as possible.

But right now I'm screwed be snapdeal one of the poorer and most worst serviced E-commerce company.

Right now give me any solution or give my money back as soon as possible, because I trusted and spent almost 30, 000 Rs and what I got its a really a BIG QUESTION MARK ??????????????????????????

Oct 15, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Snapdeal.com Customer Care's response Dear Rahul Singh,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

View replies

E

Er Julee Chaudhary

from Delhi, Delhi

Sep 13, 2016

Dear Snapdeal team,

I purchased a mobile, mobile didn't on after one day, you people not replacing the mobile,

You are cheating with me.

Julee Chaudhary

Reply

Snapdeal.com Customer Care's response, Sep 14, 2016

Verified Support

Dear Er Julee Chaudhary,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [email protected] so that we may assist you in a better way.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Sep 21, 2016

Verified Support

Dear Er Julee Chaudhary,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [email protected] so that we may assist you further.

Regards,
Team Snapdeal

Snapdeal.com Complaints & Reviews

File a complaint to Snapdeal.com

Snapdeal.com reviews & complaints page 406

Order id: 14911938031, placed on 31 aug, 2016

Post your Comment

Mobile handset redmi note 3 (Order no 14638081793)

Post your Comment

Online purchase of micromax spark 3

Post your Comment

Refund

Post your Comment

Eset smart security 1user/1year, order no 15033134557

Post your Comment

Beetel M53 Corded Landline Phone (Black), Order ID: 14942293921 (1 Item)

Post your Comment

Order ID: 15015410859

Post your Comment

Snapdeal.com Oder ID 14858040158 did not delivered anything and status is delivered successful. Why?

Post your Comment

Delivery issue

Post your Comment

I haven't refunded my money from snapdeal.

Post your Comment

Breakage screen

Post your Comment

Return Request

Post your Comment

Order id:-14835229900 Fastrack watch courier refund related.

Post your Comment

Pick up and refund is not getting initiated

Post your Comment

Mobile is not there in the box

Post your Comment

I'm complaint about services

Post your Comment

Refund money not received yet by snapdeal

Post your Comment

Bluetooth

Post your Comment

Kyocera Printer warranty ...

Post your Comment

Bought 4 coolpad dazen 1 with 4g enabled lte but not supporting jio sim as it shows some missing hardware component

Post your Comment

Related businesses