Snapdeal.com Complaints & Reviews

I had ordered the lakme absolute lipstick (Shade: caramel kiss) from snapdeal. When i received the order it was cosmo passion. I called up snapdeal to return the product. There is no return policy for lipsticks so snapdeal is not ready to take my order back. I spoke to them that if they send the correct product and do not take return i agree. But with wrong product they do not take return is not acceptable.
They took a complaint and said will get back to me in 24 hrs. Since i did not get any update for 2 days, i called up and as per there feedback there department confirmed that caramel kiss was only send.

When i argued that i have the product and it is not caramel kiss, they are not ready to accept it.

My ro is not working since 24aug16 and making lots of call to customer care and service center i didn't receive positive response from anybody and then finally i logged complaint on 30aug16 with snapdeal that manufacturer and service center is not able to identify the product and saying its not their product, and when i again reach with snapdeal with such details snapdeal asked me to take denial latter from service center/manufacturer i again called to service center for denial letter they said its already mentioned on our website home page that "we will not be able to provide any kind of service if product is purchased from any e-commerce site like snapdeal, flipkart, amazon etc. I also send this screen shot to snapdeal.in last four to five days i had word with several agents but none of them was able to provide the correct information, few said give is 24hrs some said your money will be refunded within 48hrs. As per my 3rd sep 2016 discussion i talked to lakhvinder singh he said this case will be resolved by monday (5th sep 16) but today on 6th sep 2016 i again reached with snapdeal and had word with pooja she said we have sent seller information and this case is closed you need to contact with seller. This is really pathetic and i'm very disappointed with snapdeal and will not purchase any of the product in future.

I have purchased a mobile handset samsung j2 pro. This mobile have very cheap quality gui and specification. So i am not satsifiad from this phone.
And now i want to return accordingly snapdeal return poicy that is mention in order history. Now snapdeal is taking return and said that is return policy not applicable for this product. But in order history show same return tag line.
I have attach a order summary screenshot. Plz check screenshot.

Dear sir my name is mohit pradhan my mobil no [protected] i am one order you are com.. Wall sticker a few days ago i had invited an architectural but he still has not come to me which has not come into money if you do not want to send a messagewe are now pleased to offer the prayer and does not wait so while none of the stuff you will not buy anything from anyone in your thank you

Dear sir,

My order id - [protected], placed on 19 sep, 2015
I return to this product in snapdeal,
Napdeal recived this product -10:41 am, 07 oct, 2015

I online paid this amount -2320

But snapdeal not give me refund money

Plz help me

With regards
...
Prafulla - [protected]

Order id - [protected]
Sub order id - [protected]
Mobile no - [protected]
I have ordered a samsung evo plus 16gb memory card on 28aug 2016. The product was scheduled to arrive on or between 4th sept but after 30th aug the product has no tracking details and also the product not yet come to my doorstep. I ordered it on prepaid. I have contacted to customer care number but they told me to wait but why i wait now? I need the product.

I have recently ordered novex trendy black overnighter (Order no: [protected]) from snapdeal's app on 23rd august 2016. Due to quality issues i wanted to return it and i have raised refund request on 24th august 2016. By mistake i have cancelled refund request. The moment i realise that i have cancelled the refund request i request again for refund.
3 days later i realised there is no as such action from snapdeal (No calls, no messages, no mail, no update on their app) so i called them. One of the executives said that the request has not been filed and he said he is filling request on my behave (Complaint number/ rrn number is[protected] and suggested me to wait for 2-3 days to get item picked up from my home.
Nothing happened for 3 days so i again called and ask about my order. One of their executives said "we cant help you as you have not called us within 48hrs of your cancellation". What the heck is this? Why should i call them if they have option to reschedule the pickup of my order on their app. I requested to transfer my call to his supervisor. I waited for 30min and then he said that no supervisor is free at the moment and i should call the next day.
I called next day, talked to other, waited again for 10-15min. No one helped me. Each one of them has some story than the other.
Its been 10 days, no information about my refund or pickup of the order.
There is hell lot of frustration as i have invested so much money, time and energy.
Snapdeal you should go n die somewhere with such a poor service and dis-satisfaction. You guys are lier, stealer and a big time fraud!

I had ordered 60 led bulbs, my Order ID: [protected] .

i had ordered bulbs with 'warm white' temperature but i have got 'snow white' colour.

these bulbs are of no use to me and i would like to get them replaced to what i have actually asked.

This is wrong on the seller part and if snapdeal doesnt help me in this i will go to consumer court.

I have booked 1.2 ton voltas ac on snap deal on 13th of august 2016. As per snap deal application it will be delivered between 18-21st august 2016. It was not delivered till 21st august which is ideal delivey time. It was on ready to dispatch mode on 22nd aug 2016 as per snap deal application. So i have cancelled the ac which i ordered on 13th aug 2016.

After cancellation i got email on 23rd august 2016 that your cancellation has been approved and we will initiate your refund with in 6 working days and you will get refund after 4 days of initiating of refund. I. E 10 days

I have call customer care on 30th august he told that still order is not cancelled. So i request him to cancel order. And told to initiate refund process fast as i have paid through credit card and due date of my credit card payment is 3rd september 2016.

On 31st august i again call to customer care they people again told that still refund is not initiated as they people are not able to track the product where exactly the product is.
So i asked to executive to transfer call to senior executive he put my cell on hold and after 6-7 minutes and i talked my problem to that person who they people call supervisor. He is not abel to respond me and asking for time and saying sorry nd sorry again for such problem faced by me.

I again call on 1st september no solution about refund

I again call on 2nd september still no solution about refund.

I again call on 3rd september still they didnt initiate refund.

I was on regular follow up still 5th september for refund of my amt as my credit card bills due date is there. Even though they people didn't gave any proper answer they people are only asking for time for initiate refund from my first call 30th august to my last call 5th september 2016.

ID: 06269661
ID: 06219291
ID: 06219055
ID:[protected] courier not delivered to us
ID: 06293790
ID: 06130623
ID: 06130617

all these case id is about orders which makred as wrong product penalty where as the product was dispatched correct and there was no customer complaint as well, these guys are creating fake stock out transactions as well
i request any sell as well who are faceing the same contact us and we will suit a legal case on this idiots who are thefting our hard earn money

Hi this is shawangi singh i have bought a phone from ur site but there was a problem so requested for a refounding because i lost my trust from this online platform of yours... I have invested my whole month salary on this phone n got a product from d provider n for a costume front face is snapdeal not anyone ales...
After filing for return i received a call from technical check n d guy who came for that he also admitted that there is a heating problem so he gave a latter for the same...
Now after 7 long days i'm getting a call that i can not have a money back or replacement... N i have to take that product or may be replica of apple phone back... For me this is some this which is next to impossible n believe me so i have told all this story to consumer court and they said will wait fr 5 days for mail revert or then will send letter to you for this from court. I have send so many mails made so many calls but now enough.
On the consequence this my last mail to you... Please look into this n sort out my issue... Kunal bahl, avi, kavya, ruchi, prabhjot, prem all are fraud...
Thanks shiwangi singh..

Dear Team,
I have purchased an item from Snapdeal.com for which I have paid by net banking on 3 Aug 2016.
Order ID: [protected]

as I have mentioned in subject line I have not received it till today and its status is showing that it is delivered, also I have report it to snapdeal's helpline number but did not get satisfactory solution.

please help me to get my order or refund.

Sir,

The product i ordered was sony bluetooth head set model-sbh20 stereo bluetooth in ear headset - black-order id - [protected] dt. Wed, 24 aug, 2016 price: rs.2750/-

At morning on[protected] at 9.47 am when the courier person called and came i paid cash however after opening the packet i fond only recharge cable and main product is missing, then i did not signed the courier receipt copy and requested to courier boy chandan das of xpressbees courier to refund the cash, he denied and told me to replace the order.

I was very confident to get the delivery from such reputed concern snapdeal, previously i purchased from you but never faced such situation.

I even visited the courier office but they also told me that they can not do any thing, i have to communicate to you to get it replaced. I several time tried ;helpline phone no [protected] but could not be reached.

Therefore now i am complaining in this forum to resolve the issue.

My redmi note3 (Order id:[protected]) was picked up successfully on 2nd september. As per your policy the refund will be done in 2 days. But i still dont get my refund. Please refund it fast i need my cash today.

I have not received my order on time... It was scheduled on 4 the sept but has not arrived yet..
Product name... Rudra gems 5mukhi rudrakshe 32+1 beads kantha nepal 18-20 mm
Ref no. Slp[protected]
Waybill no. [protected]

I bought a mobile phone from your website.In payment section there is one notification to upgrade order to snapdeal gold and under that 1.first point is to deliver any product next day . After payment it shows that minimum 7 days to deliver my product(redmi note 3) .
so what is the benifit of snapdeal gold.i need product urgently thats why use your site and thats useless.

Hi Kunal,
i am amazed from your e commerce services following are the scene happened with me :-

1- i ordered the 11 sari for my mom from your revolutionary e-commerce portal snapdeal.
2- i found only one sari is usefull others are used or materials are very cheap and bad even not worthy of 100rs.
3-i have created the return on same day and courier guys picked up the sari one by one i have all the pick up slip given by courier partner nuvoEX.

Result -
0- wasted my time and my mom time and your courier partner.
1- courier partner not update the 3 items with the snapdeal still its showing pickup date is 5th sep and they picked up the items on 2nd sep.
2-complained this with courier and your customer service and they told me its updated and courier partner told me its picked up please contact snapdeal for refund but i found that its not reflected on the website and refund is not initiated so what kind of service is this ? what kind of relationship between courier partner and client or what is this technical glitch?.

Conclusion :-
0- please don't keep the useles seller on you platform.
1-please take care of customer like amazon and flipkart.
2-if you want to create revenue of billions dollar revenue and want to stay in market do something useful for customer because they are your revenue unless you are going to shutdown this after sucking the investors money, .
3- please do something big for customer so that you will make a big brand in the world like amazon .
P.S .
Don't make it snap the customer instead of snap the deal.
Thanks and hope you are going to reply and make something unique for snapdeal.

I had ordered this atom on 22 Aug.. They assured one day delivery but I got on 25 Aug.. By 3 days delay I got empty box... I registered complain at snapdeal website instead of help they suspended my account... I have not got my ordered product and have paid for that... They are not cooperating properly at all... I want to take legal action against snapdeal. Please guide me...

Snapdeal shopping centre after two months don't return duplicate products this company and customers care not help me.
Friends Please don't purchase snapdeal online shopping .
Company only products selling and selling not returned duplicate selling products.
And I am after two months minimum 50 calls customers care and 10 time customers officers but no solutions this company.

Your office send me prestige induction cooktop as per order number[protected]..due to its defect I placed replacement with in seven days ticket no 2780343dtd13/08/2016.your office send me replacement address and no. No isCRP81669825.Your office asked to return the product at your warehoue in Bangalore. I packed the product with all your instruction and send it through DHLBluedart Courier on26/08/2016.I checked the status of my product in courier company and the your office Refused to accept. By showings all the above facts I mailed 16 times to your help center .so far no reply. I want reply and made my replacement at the earliest. Thanking you